Top Jobs at Sun International

Job Purpose

• Responsible to supervise the day-to-day delivery of the food and beverage service and team within a specific outlet / conference centre with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards. 

Key Performance Areas

• Shift Supervision
• Put in place staff scheduling and duty allocations to ensure maximum coverage.
• Handle shift briefings / handovers / shift reports.
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet.
• Report and resolve any issues experienced.
• Manage the control of stock and operating equipment as per SOP for the outlet.
• Cash-ups at the end of the shift.
• Food and Beverage Product Offering
• Monitor service offering / products and pricing within F&B.
• Make recommendations of improvements to the product and service offering.
• Co-ordinate the implementation of the food and beverage promotional calendar for outlets.
• Monitor customer service standards and identify any areas of concern.
• Conduct maintenance walkabouts for front of house and back of house areas.
• Monitor health, safety, hygiene and environmental elements in the area.
• Monitor the use and storage of operating equipment.
• Monitor stock control and operating equipment control processes.
• Investigate variances / discrepancies and take necessary action to correct.
• Conferencing Product
• Liaises with clients.
• Attends pre-conference meetings.
• Provides client with relevant solutions / options for conferencing – including set-up, themes, decor, lighting, equipment, etc.
• Conduct QA to ensure set-up is in line with client requirements.
• Is present at functions to ensure execution is in line with client requirements.
• Manages staff appearance and floor appearance/ functioning of equipment and systems.
• Control and management of stock and operating equipment as per SOP.
• Liaises with Technical to ensure maintenance schedule plan is adhered to and any issues resolved.
• Monitors and reports on functions.
• Provide input into the post-mortem on events and makes recommendations for improvements.
• Provides ideas and solutions that are innovative and in line with industry trends.
• People Supervision
• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures.
• Identification of employee training needs.
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet.
• Supervise employee relations within the department.
• Staff communication and motivation.
• Performance contracting, reviews and development.
• Assist in providing resources and removing obstacles to performance.
• Onboarding of new staff members.
• Financial Control
• Authorise spend in line with budget.
• Conduct accurate 10, 20-day stock takes for the outlet in line with Company process.
• Report on any variances for the outlet.
• Work Conditions and Special Requirements
• Ability to work shifts that meet operational requirements.
• Physically able to move operating equipment.
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements. 

Job Requirements

Education

• 3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level. 

Experience

• 3-4 years in the food and beverage industry including experience in banqueting, in-room dining; and / or restaurant operations. 

Skills and Knowledge

• Collecting Information
• Team Co-operation
• Verbally Informing
• Supervising
• Dealing with Customers
• Appraising & developing
• Problem-Solving 

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Job Purpose

• The Warehouse Manager is responsible and accountable for the management of inbound logistics of products at the best price and quality level including food, beverage, maintenance, housekeeping and other operating equipment and product requirements for the business unit; in line with Company Policy, procurement regulations and materials management principles. 

Key Performance Areas

• Stock Management
• Develop warehousing plans and objectives for the unit in line with the unit strategy
• Adapts warehousing plans to meet changing operational business priorities and plans; collaborating with business operators to implement cost saving plans and promotions.
• Maintain sufficient stock levels taking into account holidays, different business levels for different days of the week, seasonal periods, marketing promotions and banqueting events.
• Conduct activities to manage inventory and stock levels and verification of stock counts; as well as resolution of issues surrounding products such as quality, quantity, delivery, services, promotional stock, stock outs, overstocking, obsolete stock, new products and returns
• Manage stock rotation for all classes of inventory, identifying and communicating with various functional management with regards slow moving stock items for consumption decisions
• Facilitate stock takes at agreed time intervals and account for any variances in classes of stock
• Manage and update data in IFS with regards agreed stock pricing, new orders, receipt of goods, etc.
• Manage cost control against budgets ensuring there are no incidents of fraud or mismanagement of resources
• Review the audit trail of price checks and quantity changes; Order and Invoice, performed by the stock controllers
• Review all Invoices and make sure they are correctly received with regards to order authorization, goods receipt, goods return and other adjustments
• Do daily spot checks of physical stock to IFS records and make the necessary corrections to reflect the movements not recorded
• Review all despatches and transfers out of the warehouse
• Compile monthly purchase figures for Head Office reports, as well as a Warehouse report that includes details of staffing, pricing, supplier relationships, stock levels and value, audit results and any other challenges and solutions encountered.
• Warehouse Standards & Governance
• Clearly define and delegate plans, authority and accountability across the warehousing team
• Maintain warehouse and storage areas that are clean, safe and secure and complies with SHE and FCS requirements.
• Put in place relevant systems, policies, procedures and tools to drive the execution of the warehousing objectives with a consistent approach
• Keep up to date with latest regulations and Company Policy and process in the area of procurement and the impact for the unit’s competitive position
• Provide quality assurance on the storage and quality of stock
• Conduct walkabouts and internal audits on warehousing processes and practices and taking corrective action where necessary
• Co-ordinate and prepare for external FCS audits
• Act as an advisor to business operations with recommendations for compliance on issues of BBEEE procurement compliance; ethical standards and unit’s bid commitments
• Identify and monitor risks or issues of non-compliance and escalate if required
• Supplier Management
• Research consumer behaviour of certain products to determine which product will best meet the needs of the business unit and various outlets including research relating to pricing, customer service, quality of product and other variables
• Make recommendations and influence present and future procurement of suppliers, products and services by determining and evaluating current and future consumer trends in the business
• Create and maintain new supplier relations to understand and leverage best products, service offering, quality and pricing.
• Liaise with suppliers with regards stock availability and non-delivery of stock
• Attend trade shows or sampling products to determine whether those products are effective or not.
• Manage purchasing processes
• Manage supplier contract deliverables and performance
• Stakeholder Engagement
• Maintains regular communication with multiple and diverse functional management and GMs with regards new products, discontinued products, stock availability, stock outs, etc.
• Liaise with Group Procurement on new suppliers and unit cost saving initiatives involving more cost efficient and new suppliers. Elicit new business opportunities and leverage relationships to promote cost savings; competitive edge and business growth
• Provides relevant guidance and support to finance, procurement and operational teams and stakeholders
• Implements and communicates standards to team and other relevant stakeholders
• Reports and provides feedback to management on business trends; recommendations and areas of non-compliance
• Budget Management
• Budget Management for the Warehouse function including:
• Budget
• Cost management
• Capex
• PIP and forecasting
• Financial reporting for the function
• Financial reporting on warehousing projects
• People Management
• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Manage rosters, productivities and payroll costs for the department
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Manage employee relations within the department
• Provides Staff communication and motivation
• Conducts performance contracting, reviews and development
• Provides resources and removes obstacles to performance
• Recruit and resource for talent for positions within the department
• Facilitate the onboarding of new staff members

Job Requirements

Education

• 4 years relevant tertiary qualification in Warehousing and / or Supply Chain Management 

Experience

• 3-5 years procurement experience, including 2 years in a management position
• Experience in the hospitality industry would be advantageous
• Membership with the Chartered Institute of Procurement and Supply is preferred 

Skills and Knowledge

• Understanding of BBBEE legislation
• Planning
• Problem-solving
• Influencing
• Reviewing / evaluating (feasibility / compliance / alternatives/ etc.)
• Controlling & directing resources
• Developing relationships
• Motivating others
• Innovation & continuous Improvement
• Emotional resilience & maturity
• People management 

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Job Purpose

• Overall and direct responsibility and accountability for the management of the hotel operation and teams, with specific regard to maximising hotel revenues and occupancies, maintaining hotel standards, driving exceptional customer experiences and creating synergy between functions across the property in line with budgets and legislative requirements. 

Key Performance Areas

Delivered Hotel Plan & Results

• Understand the Group strategies and Unit strategy and operationalise objectives and deliverables for the hotel
• Facilitate the programme management and achievement of milestones and deliverables
• Investigate operational practices and benchmark with leading trends and technology within the hotel industry
• Identify and investigate new opportunities to streamline, integrate and optimise processes and services for the property
• Conduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
• Provide clear delegation of authority and accountability for deliverables at all levels
• Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
• Create synergy and alignment of CVP across the hotel functions
• Elicit new business opportunities and leverage relationships to promote revenues, competitive edge and business growth
• Manage increase in revenue and sales

Hotel Governance & Standards:

• Oversee the development and review of room and hotel standard operation procedures and the application against 4 / 5-star grading standards
• Conduct regular walkabouts of the business unit (including front of house and back of house areas) to ensure the hotel and grounds are aesthetically attractive and secure, and that there is compliance with various standards, regulations and legislation
• Manage and co-ordinate internal audit processes and conduct quality assurance, ensure procedural compliance
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
• Drive a SHE management culture and ensure all staff are trained.
• Work with internal stakeholders and business partners (maintenance, finance, HR, and security) to identify risk areas and address these making recommendations; changes and enhancements
• Maintain management presence
• Identify and optimize service delivery
• Manage any non-compliance

Hotel Product & Innovation:

Monitor service offering / products and pricing across the property with specific reference to:

• 4 / 5 star Hotel and Rooms standards and offerings.
• Culinary standards and offerings
• Food and beverage operations
• Conferencing technology, services and offerings
• Conduct an analysis of global industry hotel, rooms and F&B retail trends
• Drive strategies and projects aimed at differentiating products and service offerings in line with trends in the industry ensuring SI offering is innovative and fresh
• Identify and address areas of concern with relevant functional managers
• Drive the improvement of standards in line with leading practice
• Create synergy and themes on service offerings across the resort
• Direct communication plans to ensure all relevant employees understand the accommodation / hotel standards and procedures; and are motivated and engaged to achieve these
• Act as an advisor to management team with regards standards; procedures and product enhancement

Budget Management:

Budget Management for the multiple hotel functions including:

• Budget
• Revenue maximisation
• Cost management
• Capex
• PIP and forecasting
• Financial reporting for the hotel
• Financial reporting on Revenue analysis and revenue strategies for the hotel

People Leadership

• Manage positive Employee relations within the hotel operations (Monthly meetings with Shop Stewards)
• Drives a performance management culture
• Provides direction and support to management and employees with regard to product development and innovation
• Provides motivation and leadership to promote positive working relationships
• Track, measure and enhance employee engagement
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
• Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job)
• Source and Select talent as per EE plan
• Drive the employee value proposition
• Ensure alignment with EE, SD and procurement strategies which contribute towards BBBEE targets being achieved
• Performance Management and coaching of reporting managers to ensure KPA’s are achieved

Customer Experience Management

• Understand customer experiences; trends and leading practice within the industry and apply these principles to hotel business plans, product offerings and experiences
• Analyse and understand customer preferences and activity of regular and return guests within hotel using Business Intelligence tools.
• Collaborate with unit EOC to operationalise the Customer experience plan and tools within the operation to build a CVP that is relevant, innovative and fresh.
• Drives the execution and delivery of the customer experience plans within the operation
• Keep up to date with customer feedback on relevant social media / guest feedback platforms viz Trip Advisor
• Manage response / communication / escalated issues to relevant guests
• Identify key and critical customers within the business operation and maintain positive relationships with all clients, colleagues, gaming and sales networks
• Conduct meet-and-greets; and familiarization trips; and entertain whenever required

Stakeholder Relationship Management

• Communicate at an executive level on service requirements and hotel performance
• Communicate hotel business plan, objectives, standards and operating procedures to internal and external service providers as per SLA
• Manage interventions to optimise motivation and engagement of all parties and build team effectiveness
• Manage Group stakeholders’ expectations with regards operational performance and expectations
• Liaise with Group Sales and Marketing to develop retention and acquisition campaigns
• Liaise with Complex EOC to ensure synergy between hotel and complex product and service offering and the unit CVP
• Provides relevant guidance and support to operational teams and stakeholders within the hotel
• Maintain relationships around staffing requirements, performance and delivery of service providers and business partners

Job Requirements

Education

• 3-Year B-Degree (hospitality or business management) 

Experience

• 10 years' experience including 3 years in a hospitality management role at a 5-star establishment with a strong background in rooms division management (Housekeeping / Front Office / Guest Relations) and / or food & beverage
• Experience in managing Business Partners and Service Level Agreements
• Ability to work shifts that meet operation requirements
• Ability to travel locally