Available Jobs at Blue Label Telecoms

Description
Job Purpose 

• Execute and manage dialler strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet performance targets and business goals.

Key Performance Areas

• Keep dialer downtime to a minimum and ensure any issues are communicated to IT & management immediately.
• Manage dialer functionality including blended, inbound and outbound campaigns,
• Deliver effective dialing strategies to enhance the success of multiple outbound campaigns.
• Monitoring the team and agent performance through blended/dialer system and maintain maximum productivity with minimum idle time.
• Hourly performance reporting delivered to the operations teams
• Providing analysis to the operation manager and team leaders to help increase performance and productivity across the floor.
• Present, explain and gain support for changes to the dialer strategies or processes based on analysis.
• Analyse data files and best dialing times to keep the operation as productive as possible.
• Constant monitoring of agent activity to ensure maximum productivity is achieved.
• Pacing strategy utilized for campaigns where necessary.
• Maintenance of dialer templates and provision of these to the business where necessary.
• Proactive dialer feedback to team leaders to provide an accurate picture of dialer activity.
• Continually analyze campaign and agent performance to identify opportunities to increase contact rates and subsequent sales.
• Meet deadlines for reporting and that the reports are accurate and presented to highest standards.
• Manage stakeholder relationships with onsite and offsite team to ensure dialer is operating optimally

Requirements

Technical Competencies

• Ability to oversee the dialing strategy framework and provide thorough feedback.
• Ability to provide Industry/best practice insights into dialing strategy to facilitate Group performance objectives.
• The ability to provide insights into campaign strategy
• Ability to champion challenge dialer practices to optimize penetration and conversion outcomes.
• Technology insights to achieve team objectives
• Good tactical insights into Dialer and Campaign Management frameworks to facilitate operational execution
• Good understanding of productivity and capacity management outcomes
• Excellent verbal and written communication skills
• Stakeholder engagement (internal and external)
• Microsoft office, especially Excel
• Statistics knowledge and ability to comprehend and analyze dialer-output data
• Strong analytical skills required, including an extensive understanding of how to interpret department business needs and translate them into operational requirements. 
• Numerically orientated

Behavioural Competencies

• Business Acumen [ability to make sound decisions]
• Analytical
• Results and deadline driven
• Resilience
• Teamwork
• Collaboration 
• Problem solver
• Interpersonal skills
• Self-Starter (can work independently)

Education

• Grade 12
• Relevant Tertiary qualification (added advantage)

Experience

• 3 years’ experience on previous dialer knowledge 
• Vicidial experience advantageous
• Data analytics (SQL Knowledge is advantageous)

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Description
Job Purpose

• The successful candidate will be responsible for end-to-end payroll processing, always ensuring 100% data accuracy, updating employee records and responding to employee inquiries within the set payroll SLAs.

Key Responsibilities

• Attending to all queries.
• Assisting with internal and external payroll queries
• Assist walk in clients at payroll front desk
• Reconciliation of input and salaries at QA’s and Recon stage
• Calculation and preparation of claw backs
• Processing of new hires
• Processing various deductions for employees
• Preparing manual salary adjustment payments
• Processing terminations
• Update changes in banking details, marital status, job titles, job levels etc
• Prepare UI-19, UI-27 and salary schedules forms for department of labour.
• Process leave forms
• Daily filing and scanning
• Maintain good relationships with service providers and 3rd parties
• Maintain good relationships with HRA’s and Cost Centre managers within I-Talk
• Provide payslips and IRP5

Requirements
Competencies

• Effectively resolve queries within a 48-hour resolution turnaround time
• Have strong organizing and time management skills
• Accurate and attention to detail
• Excellent MS Excel, MS Word and Outlook skills
• Take the initiative to make quick decisions
• Ability to find solutions to problems
• Meet deadlines and targets

Education

• Matric
• Relevant qualification in Accounting/Finance or Human Resource Management(advantageous) 

Experience

• 2-3 Years experience in similar role in call center environment
• Experience with Sage
• Strong excel skills

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Description
Job Purpose

• The Solutions Consultant is a key member of the National Solutions Business, responsible for driving new merchant acquisitions, expanding product offerings, and ensuring customer retention and satisfaction across the region.
• This role focuses on acquiring merchants for the Kazang Agency Agreement and merchants with POS integrations, while also supporting the Marketing to the Max business by collaborating with Regional Betway staff to distribute devices and sign up merchants.
• The ideal candidate will have a strong sales and business development background, a deep understanding of merchant acquisition strategies, and a commitment to delivering excellent customer service.

Key Responsibilities

Merchant Acquisition & Sales:

• Acquire new merchants on the Kazang Agency Agreement, building and maintaining a strong pipeline of potential clients.
• Facilitate the acquisition of merchants requiring POS integrations, ensuring seamless onboarding and integration processes.
• Drive sales of regional solutions, expanding the range of products and services offered to merchants.
• Meet and exceed sales targets and KPIs set by the Business Development Manager.

Support for Marketing to the Max:

• Collaborate with Regional Betway staff to distribute devices and ensure timely sign-up of new merchants.
• Assist in coordinating regional marketing efforts, ensuring alignment with business development goals.
• Provide ongoing support and training to merchants as part of the sign-up and integration process.

Customer Retention & Satisfaction:

• Develop and implement strategies for retaining merchants and ensuring ongoing satisfaction.
• Build and maintain strong, long-lasting relationships with key merchant accounts.
• Act as the primary point of contact for regional merchants, addressing their needs and concerns proactively.
• Provide post-sales support and ensure the smooth functioning of all POS systems.

Collaboration & Reporting:

• Work closely with the Business Development Manager - National Solutions to align strategies and objectives for the region.
• Regularly report on regional performance, sales metrics, and market trends to management.
• Collaborate with internal stakeholders (e.g., marketing, technical teams) to ensure seamless service delivery and customer success.

Market Expansion & Product Development:

• Identify and develop new market opportunities to expand the reach of Kazang products and services.
• Play an active role in driving the growth and development of new products in the market.
• Stay updated on industry trends, competitor offerings, and emerging technologies to ensure a competitive advantage

Requirements
Competencies

• Strong knowledge of POS systems, merchant acquisition strategies, and the retail or payments ecosystem.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a cross-functional team.
• Strong problem-solving skills with the ability to address client concerns and needs effectively.
• Flexibility and adaptability to meet changing business requirements.
• Experience in marketing or customer-facing roles is a plus.
• Strong business acumen and a results-oriented mindset.
• Customer-focused with a passion for delivering excellent service.
• Self-motivated, proactive, and driven to achieve targets.
• Strong organizational and time management skills.
• Ability to travel regionally as required.

Education

• Matric is essential.
• Degree or Diploma (or studying towards) would be advantageous.

Experience

• Minimum of 3-5 years of experience in sales, business development, or a similar role in a related industry (preferably in merchant acquisition or POS systems).
• Proven track record of meeting or exceeding sales targets.