Available Jobs at Broll

Job Description

POSITION PURPOSE

• The Marketing Manager is responsible for developing, recommending, implementing the Centre’s Marketing program, reports, startegies and Administration incluidng Financial. Formulates and supervises product marketing, advertising, promotional programs and Exhibitions.
• Performs regular marketing research at least once a year. Oversees Customer Relations includuing Public Relations and ensures that the Company’s professional reputation is projected and maintained.
• Keeps abreast of marketing trends; attend meetings and functions related to successful management of the marketing department.
• Keeps Senior Management well informed of area of activities and significant problems.
• Ensures a quick response on Centre Management approval of non-gla income opportunities.
• Checks monthly income against what took place in Centre. Drive awareness of leasing and non-gla opportunities.
• Fact sheets and updates on digital platforms. Preparation, submission and winning of national (Footprint) and international (Solal) awards.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the following tasks regarding marketing

• Conceptualizing and implementing the marketing strategy for the shopping Centre’s
• Implementing the brand strategy across all platforms.
• Managing and implementing the print, digital and social media strategy
• Effectively managing the marketing budget and planning of the annual budget, driving cost efficiencies
• Maintaining regular research initiatives, driving the consumer engagement strategy and tenant mix engagement strategy.
• Managing integrated communications strategy across all brand and promotional platforms
• Managing a team that includes the, Marketing Assistant, Internships and Guest Relations Officers/Customer Care/Concierge.
• Tenant liaison and customer engagement strategies and PR
• Schedule and organize tenant meetings and marketing meetings

Assumes responsibility for developing and maintaining effective public relations with customers, tenants, clients, marketing professionals, service providers, and external business contacts.

• Establishes and implements effective communication with outside contacts including media.
• Establishes and implements effective communication with public, tenants and service providers.
• Maintain contact with existing and potential clients to promote sales.
• Ensures that requests and questions are promptly, appropriately, and courteously resolved.
• Ensures that the Company’s professional reputation is maintained.

Assumes responsibility for establishing and maintaining effective working relationships and coordination with Company personnel and with management.

• Provides assistance and support as needed.
• Keeps management informed of area activities and of any significant concerns.
• Completes required reports, records, and related documents accurately and promptly.
• Attend meetings as required.

Assumes responsibility for the following tasks regarding Income and Expenses

• Monitor the Non-GLA service provider in terms of monthly and annual Income targets for Non-GLA Income.
• Ensure proper measures are in place to validate the accuracy of income reported by the Non-GLA service provider.
• Meet monthly and annual expense according to strategies and budgets
• Maintain client database and contacting Promotional Companies.
• Suggesting and providing direction in terms of new exhibitors/advertisers and sponsored events.
• Providing exhibitor information to security and management.
• Relationship building with current exhibitors/advertisers/key stakeholders.
• Contracts are prepared and fully authorized.
• Administration of Income and Debtors including paperwork trail and financial requirements with ISO standards. These include quotes, invoicing, collection of funds, authorizing and debtor’s control.
• Administration of Expenses and Suppliers, including paperwork trail and financial requirements with ISO standards, including Suppliers, obtaining quotes, raising Purchase Orders, obtaining Invoices and Statements, submissions for payments to Finance.
• Weekly and monthly reports.
• Respond to sales requirements from existing and potential clients.
• Increase Business to Business communication in order to maximize on leasing and non-gla opportunities.

Assumes responsibility for related duties as required or assigned.

• Ensures that work area is clean, secure and well maintained.
• Assists with Budgets and Forecasts.
• Assists with Management packs.
• Completes special projects as assigned.

PERFORMANCE MEASUREMENTS

• Marketing functions including srategies are well coordinated and support organizational objectives.
• Marketing research is valid, reliable, and a useful tool for management.
• Marketing programs and campiagns are appropriate, effective, and reviewed regularly.
• Professional and effective public relations are communicated and maintained.
• Managment is appropriately informed of area activities and of any significant problems. Required reports are accurate and timely. Suggestions for improved performance are provided.
• Income targets are monitored and startegies to improve and meet targets. Administartion and Financial requirements are adhered to.
• Marketing exspenses are in line with campaigns and budgets. Administration and Financial requirements are adhered to.
• Assists with Budgets and Forecasts
• Completion of special projects as assigned.

​​​​​​​EDUCATION/CERTIFICATION:

• Associate’s degree in business administration with emphasis in marketing or equivalent experience.

​​​​​​​REQUIRED KNOWLEDGE:

• Knowledge of Company products and services.
• Understanding of sales and promotion techniques.
• Familiarity with local marketing vendors.
• Administration and Financial understanding

​​​​​​​EXPERIENCE REQUIRED:

• Minimum of three years of experience in marketing, public relations, and advertising.

​​​​​​​SKILLS/ABILITIES:

• Strong interpersonal and public relations skills.
• Excellent organisational and analytical abilities.
• Solid writing skills.
• Able to operate computer applications.
• Able to manage and deliver KPI’s
• Able to use graphic arts tools and supplies.

Closing Date 25 August 2025

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Job Description

POSITION PURPOSE

• Responsible for the assisting in the management of the Property. Assist in ensuring maximum income of Property through effective property management.
• Responsible for collecting monies owing in respect of properties managed by the company. Responsible for performing collection activities associated with various accounts. 
• Reviews accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies. 
• Utilises various techniques, as circumstances indicate, to promptly collect on accounts. Ensures that the Company's professional image is maintained.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective and professional performance of collections functions

• Receives, reconciles and control production of monthly rent rolls and reports from the computer system and verifies the status of the accounts
• Follows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counselling to arrive at suitable payment arrangements.  Continues to collect until the account becomes a write-off, bankruptcy, or attorney account.  Makes early contact with clients to collect and keep them informed of account status
• Utilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation. Calms irate clients and answers questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions
• Utilises further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions of due dates - Suggests consolidations and financial counselling
• Posts approved extensions and notifies clients of new due date by mail
• Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant

Assumes responsibility for the efficient administration of collections activities

• Keeps accurate and up-to-date activity reports on late and potentially late accounts
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer
• Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly - Provides clients the opportunity to fully explain their account status
• Ensures both monthly and ad-hoc rental and fee statements are sent out timeously.
• Controls and monitors tenant payments in terms of rentals, deposits, lease fees, stamp duties etc.
• Liaises with tenants as appropriate
• Handles rental queries efficiently and diplomatically
• Queries tenants’ short payments
• Ensures the daily receipting and processing of tenant payments
• Liaises with book keeping and accounting staff re bank account deposits, queries and misallocations

Generally, ensures that

• Rent (and other charges) are paid by the 1st of each month
• Letters of demand after the 3rd to defaulting tenants
• Summons’s are issued after the 21st day to defaulting tenants
• Controls and administers legal processes for the recovery of lease charges due and/or eviction of tenants
• Motivation and processing of write-offs

Assumes responsibility for timely and accurate preparation and submission of management reports

• Preparation of detailed debtors reports and graphs illustrating weekly and monthly collections:
• Weekly/monthly arrears against billings (debtor’s day calculations)
• Monthly graph of weekly collections against previous month/year
• Preparation and submission of attorneys’ reports on all legal matters
• Daily Receipting on tenant accounts
• Journal entries and corrections to tenant accounts to ensure updated tenant statements are presented to tenants
• Reconciliation of bank statements (where appropriate) and tenants’ accounts

Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts

• Maintains the Company's professional reputation throughout collections operations and in all contacts with clients
• Maintains confidentiality
• Develops contacts with credit bureaus and other financial institutions - Uses shared information to effectively minimize Company losses

Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel

• Assists area personnel as needed
• Keeps management informed of activities, progress toward established objectives, and of any significant problems
• Attends and participates in meetings as required

Assumes responsibility for related duties as required or assigned

• Stays informed of changes in collections policies, procedures, and related legal requirements
• Ensures that work area is clean, secure, and well maintained

PERFORMANCE MEASUREMENTS

• Problem accounts are closely monitored and reviewed
• Appropriate collections actions are instituted which are in accordance with established Company policies and are legally compliant
• Outstanding accounts are promptly collected - A delinquency ratio which meets management standards is maintained
• Professional business relations exist with clients - Clients are properly assisted with their financial problems and their questions are courteously answered.
• Required reports and records are accurate and timely
• Good working relations exist with area personnel and with management - Management is appropriately informed of area activities
• Compilation and capture of electricity and water readings

QUALIFICATIONS

• Education/Certification: Matric with Bookkeeping
• 3 Years related experience
• Essential own transport
• Prior experience in property related field would be recommended but not a requirement

REQUIRED KNOWLEDGE

• Knowledge of collection procedures and related laws and regulations
• Understanding of Company policies
• Familiar with default and enforcement clauses

SKILLS/ABILITIES

• Excellent administration abilities
• Able to organise, co-ordinate, and direct team activities
• Good communications and grammar skills
• Able to use all related equipment and computer applications

Closing Date 25 August 2025

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Job Description

POSITION PURPOSE

• Responsible for the effective management of the telephone switchboard and maintenance of a computerized database of telephone information.
• Performs switchboard operation service including receiving telephone calls, transferring the caller to the correct individual or department and taking messages. Receive all telephone calls in a friendly and professional manner. 
• Answer calls timeously with no dropped calls. Deals with requests for information, takes accurate messages and passes them on correctly and efficiently, via email or according to the client preferred process.
• Responsible for the professional and efficient managing of visitors and consumers at reception. Receive all visitors to the organization in a friendly and professional manner at reception, ascertaining the purpose of their visit, directing them correctly and ensuring that the host receives them timeously.
• Perform a variety of clerical and administrative duties that support the business, including handling of courier and post. Management of the Boardroom, Reception and all functions related to this area.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for professional and efficient customer service

• Promptly accurately professionally and courteously receives 100% of all telephone calls and visitors to the organization
• Promptly accurately professionally and courteously assesses 100% of received calls/inquiries and directs and/or records and relays messages

Assumes responsibility for the professional and efficient management of reception tasks

• Proficient at using all features of the telephone system and voice mail
• Proficient at assisting visitors, clients, staff and consumers at the reception desk
• Ensures that the reception station is manned 100% of the time by two staff members
• Signs for deliveries when necessary and notifies recipients
• Manages and coordinates all boardroom bookings
• Calls and confirms boardroom bookings and adjusts the booking schedule as necessary
• Adheres to all booking confirmations and ensure that the room is properly prepared for the meeting
• All boardroom bookings must be followed up by reception via e-mail confirming the booking and all other requirements requested by the person that requested the booking
• Bring to the attention of the Broll Manager, AIG Occupational Health and Safety Officer as well as Jeannine Gates, any defaults, trends and problematic situations in order that it can be addressed. Act pro-actively
• Manages and monitors all boardroom functions and in conjunction with Cleaning and Canteen
• Manages and maintains all reception desk registers and provides weekly and monthly statistics
• Supports the facilities function with general administrative tasks, binding, post, courier, typing, etc.

Assumes responsibility for the professional and efficient management of switchboard

• Promptly, accurately, professional and courteously receives 100% of all telephone calls within 3 rings
• Assists the caller in determining the correct person or department with whom they wish to contact and assists with toll calls where speed and accuracy are essential
• Proficient in operating the switchboard and using all features of the telephone system and voice mail
• Proficient in answering questions regarding personnel and departments
• Answers incoming calls, greeting callers, providing information, transferring calls as necessary
• Route emergency calls appropriately
• Place telephone calls or arrange conference calls as instructed
• Ensures that the switchboard is manned 100% of the time.
• Ensure that the switchboard and reception areas are neat and tidy at all times
• Handling complaints and refers them to the correct department Taking messages and relays and routes written and oral messages ensuring the correct person receives the message

Assumes responsibility for reporting

• Prints monthly reports from switchboard system at the end of the last workday of the month and submits report to designated individual.
• Maintains a thorough working knowledge of and adheres to organization/project policies, regulations and procedures.
• Prints monthly report from postage/courier system at the end of the last workday of the month and submits report to designated individual.
• Maintains a thorough working knowledge of and adheres to organization/project policies, regulations and procedures.

Assumes responsibility for operational tasks, including courier and post

• Performs clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
• Contacts security staff members when necessary.
• Answer simple questions about clients' businesses, using reference files.
• Performs routine office tasks necessary for the operation and presentation of a professional office
• As needed, assists with clerical tasks including typing, filing, proofreading, and maintenance of service logs and data entry.
• Ensures hand delivered postage system is operational and keeps supervisor informed of relevant needs.
• Receives all mail and claims receipts, logs these on the register and ensures they are signed for when collected
• Prepares and processes 100% of outgoing mail to include: accurate weighing; coding; sorting; affixing postage; properly addressing; and preparing certified/overnight/return receipt mail.
• Maintains knowledge of current postal regulations and services frequently used by the organization.
• Receives all couriered items and informs drivers of items for distribution internally
• Arrange collection of items that need to be couriered, completes the waybill and informs courier company of collection
• Draws up monthly stats regarding couriered items and forward information to the relevant department
• Ensures Reception, Boardrooms and visitors waiting area is in a neat and tidy condition at all times. Report any incidents or non-compliance in this regard.
• Informs supervisor in advance as to supply needs and if any equipment in these areas are not functioning properly.
• Assists in other duties as needed and directed.

Assumes responsibility for related duties as required or assigned.

• Ensures that all client requirements and processes are adhered to at all times
• Ensures that work area is clean, secure, and well maintained
• No food to be consumed at workstations.
• Executes special tasks as assigned.

PERFORMANCE MEASUREMENTS

• Answering and screening of incoming calls in a professional manner, upholding the client’s image when dealing with clients, visitors, staff and consumers on the telephone and in person at the reception area.
• Courier services and mail is managed timeously and professionally with no errors made
• Ad hoc duties are completed as and when required within the given time frame
• Ensures workstation is manned and operational in compliance with client required hours of operation
• Complies with site specific client processes and procedures

Education/Certification:              

• Matric (Senior Certificate)             
• Certificate In Switchboard and Reception Management

Required Knowledge:             

• Reception and Switchboard Management
• General Administration
• MS Office                                                   

Experience Required:                                           

• 1 - 2 years relevant experience in reception and switchboard management
• 1 – 2 years admin assistant or secretarial experience
• Boardroom management

Closing Date 25 August 2025

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Job Description

POSITION PURPOSE

• Internal Developers (ID) are 360 workplace strategists consisting of a team of multi-disciplinary consultants.
• ID’s combined knowledge from the real estate and built-environment provide their clients with data-led information to develop a future-proof workplace strategy - whether it be stay-vs-go, space optimisation, consolidation, or expansion.
• The team can manage workplace projects of any scale for both the commercial and retail sectors which include existing premises refurbishments, new fit-outs, and renovations throughout South Africa. ID deliver a total end-to-end business solution from inception to implementation.
• The Designers play an integral role in executing on a client’s brief and on ensuring that objectives are met.
• This role requires a combination of architectural design and technical skills along with the ability to manage projects effectively and communicate with clients and the internal as well as external consultant team.

EDUCATION

• Bachelor’s degree in interior design, Interior Architecture/Architecture OR BTech/MTech related.

EXPERIENCE

• 8 Years + Working Experience in the commercial design experience, building refurb experience and architectural experience.

KNOWLEDGE & SKILLS REQUIRED

• Excellent written communication skills
• Verbal and digital presentation skills
• A strong understanding of furnishings and finishes (lighting, wall and floor finishes, furniture, wet services as well as rates and prices for these products and services).
• Read, interpret and compile construction documents and construction drawing packs.
• Proficient in Microsoft Office Suite
• Proficient in AutoCAD, REVIT, Adobe In-Design and Adobe Photoshop
• 3D Rendering
• Sketching abilities in order to sketch preliminary concepts.
• Compile Accurate Site Surveys
• Knowledge of local and international design trends
• Knowledge of Municipal Bylaws

ROLE RESPONSIBILITIES

• The Designer must be capable of completing all stages of a project, from brief to final completion, ensuring that the client’s brief, budget and requirements have been delivered in an interesting and innovative way.

Creating a Brief | Understanding Client Requirements

• Aim: To understand the client’s requirements and the needs of the people using the space and to translate this information into successful design and space planning.
• Understand the client’s requirements and the needs of the individuals who will Utilise the space. Attend briefing meetings, where possible. Ensure that during briefing meetings you ask the right probing questions to gather any additional information on the client’s requirements.
• Understand how the client’s current working space functions in terms of circulation and relationships between different departments. This information needs to be kept in mind so that when the new space is finalised, you can set it up based on what worked, what didn’t and then suggest solutions.
• Conduct the initial site meeting and compile briefs that consider the client’s objectives, time-frames and budget for the proposed project.
• Once you have confirmed the brief, work on the space plan and the look book for the project.
• Once the client is happy with the space plan and look book, proceed with costing the project and establish a budget with the Project Manager.
• Utilise the budget to draw up construction drawings so that you know what your margin is on the project. Liaise with the Project Manager on profit margins, as ensuring profitability of projects is a key element of project management.
• Ensure that the construction drawings are sent to specialists or contractors for a final quote. Once the specialists provide you with a quote, ensure that you are getting the best possible deal from them.
• Specify suitable products and finishes as required for this specific application. Ensure all product’s specified have been thoroughly researched, and contractors/ suppliers have provided reasonable (3 years + ) warranties.
• Manage company risk by ensuring all drawings have been double checked for accuracy by yourself, and a second person; all items specified have 3 years + warranties; and the client has approved in writing all drawings, specifications, and finishes, including amendments during the course of the project.
• Working closely with the workplace strategist to ensure that the workplace mythology is incorporated / implemented into the design and space planning of the project.

FF & E

• Compile and cost FF & E Schedules, estimates and quotes for all interior and workplace strategy projects.
• Assist with furniture procurement.
• Co-ordinate deliveries with the project manager
• Negotiate and discuss better pricing models with all suppliers.
• Update the furniture procurement supplier’s and product database.

Delivering Designs | Ensuring Excellence

• Aim: Utilise your understanding of the client’s objectives to implement design solutions that meet the objectives and are aligned to the client’s tastes.
• The design solution needs to be according to the brief and needs to be functional, appealing, and appropriate for the space.
• Compile the relevant construction documents and construction drawing pack using AutoCAD and REVIT.
• Produce accurate council submission drawings.
• Produce accurate Gross Lettable Area (GLA) layouts. Ensure that when you are doing this that you comply with all the standards and processes around calculating the GLA.
• Conduct site meetings regularly to ensure that the project is on track. Post site meetings, ensure that the project manager has updated the project status report. This needs to contain the clearly articulated minutes from the site meeting either bi-weekly or weekly.
• Oversee the instalment of the various design elements. This includes managing and communicating with suppliers and contractors on site as well as liaising continuously with the project team.
• Collaborate with the project team continuously to ensure that the best possible solution is delivered. This includes keeping the team updated on the project and any changes, as well as sharing insights and ideas.
• During the project, it is important that you ensure that the project is delivered on budget. This means continually evaluating where you are in line with the budget as well as tweaking different elements to ensure that you deliver on budget.
• Throughout the project, if the client wants to add additional elements to the space that do not fit within the agreed budget, ensure that you instruct the PM to issue variation orders for the client so that additional payments are processed.
• Assist with Move management and move co-ordination as and when required.
• Demonstrate a commitment to consistent excellence.
• Ensure that service meets quality expectations of the company and clients.
• Assist the business with becoming the leader in interior design and interior architecture by keeping up to date with the field of expertise and use such knowledge effectively within the business.

Business Development

Aim: Operate with a lens of business development and growth, while maintaining relationships with clients.

• Identify new leads and, when required, create pitches to convert this into new business.
• When you attend initial briefing meetings, ensure that you create a pitch that matches the brief and meets the client’s needs. Win the client over through the quality of your solution and the way in which you execute your pitch.
• Compile and present design proposals and presentations to clients to illustrate your vision for the space.
• An additional element of business development is on-selling to current clients; however, it is imperative that this is approached in the right way so as not to compromise the current relationship with the client.

Client Relationships | Ensuring Client Satisfaction

Aim: Ensure client satisfaction and act as the point of contact with the client throughout the cycle of the project.

• Maintain a good relationship with clients and ensure that you always respond to all requests within the Service level agreement provided.
• On an on-going basis, follow up with the client to see if they are happy and ensure that you maintain a good relationship with them.
• Manage client expectations when they request deadlines to ensure that you meet client deliverables.
• Ensure communication to client is prioritised; and all client’s requests or correspondence are responded to as a matter of urgency.
• Ensure all client communication has been recorded in writing and communicated to the entire project team.

General |Ongoing Additional Responsibilities

Aim: Additional responsibilities to be done to ensure effective business processes and governance.

• Ensure that time sheets are always up-to-date and accurate.
• Undertake other duties and training as may be reasonably required.
• Constantly update knowledge on new and existing design software and share your knowledge with the team.
• Proactively assist with building a supplier/contractor list.
• Mentor more junior designers in the business.
• Update and constantly make improvements to IS’s website as required.
• Update the company brochure’s, marketing materials and all relevant templates as and when required by the company.
• Assist with Marketing and Brand Strategy on an ongoing basis.

Closing Date 25 August 2025