Available Jobs at Discovery Limited

Key Purpose

• VG is expanding its Privacy Team and hiring a Privacy Intern. This is an exciting opportunity to join an innovative and entrepreneurial company.
• The Privacy Intern will: assist the Data Privacy Associate and the Global Privacy Manager in all aspects of the data privacy lifecycle; providing support with maintaining and reviewing all data privacy related documents; creating and drafting presentations, letters, outlines, papers and other documents; overseeing and administering the organization of documents and data in electronic databases; performing research; supporting data privacy compliance efforts; and being involved in other projects as may arise from time to time.

Areas of responsibility may include but not limited to

• Output 1 - Assisting the Data Privacy Associate and the Global Privacy Manager with maintaining a privacy governance framework to manage data use in compliance with relevant national legislation, certifications, and industry standards whether in the US, South Africa, EU or other jurisdictions, including developing templates for data collection, documenting records of processing, assisting with data mapping, and vendor management reviews.
• Output 2 - Responsible for coordinating and conducting data privacy impact assessments.
• Output 3 - Assisting t the Data Privacy Associate with reviewing of Data Processing Agreements in relation to service providers and clients.
• Output 4 - Assisting the Data Privacy Associate and the Global Privacy Manager with ensuring that Vitality’s systems and procedures comply with all relevant data privacy and protection law, regulation, and policy (including in relation to the retention and destruction of data).
• Output 5 - Perform research for the Privacy Team
• Output 6 - Schedule appointments, gives information to callers, takes meeting notes, assist with general team organisational tasks and action items, and otherwise relieves the Data Privacy Associate and Global Privacy Manager of clerical and administrative work and business detail.
• Output 7 - Work closely with internal clients.

Personal Attributes and Skills

• Interest in data privacy and data protection regulation.
• Interest in information technology and data management systems
• Knowledge of PC applications, including MS Office
• Excellent writing and presentation skills
• Ensures accountability
• Action oriented
• Organisational skills
• Communicates effectively

Education and Experience

• LLB qualification
• Passionate about Data Privacy and Technology Law
• Exposure to the GDPR/ POPIA/ HIPAA/ CCPA while studying would be helpful but not required.

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Key Purpose

• We are looking for Service Consultants who are client centric  with a passion for customer service and who embrace our core purpose and and values through every interaction.

Areas of responsibility may include but not limited to

• Dealing with multiple telephonic queries from Investors brokers and franchises
• Dealing with queries through to resolution
• Dealing with queries focussing on client satisfaction and client retention outcomes
• Accurate logging of all interactions
• Achievement of product and soft skills knowledge targets
• Adhere to risk and compliance requirements
• Updating callers on the progress of their requests
• Ensuring that callers receive service in line with Discovery Standards
• Responsible handling of administrative tasks, including keeping accurate, detailed stats of all queries and correspondence
• Accurate record keeping and quality feedback to direct line manager
• Routing queries to the correct departments or teams for adequate resolution
• Utilising all the Discovery systems required for all calls, queries and correspondence

Personal Attributes and Skills

• The ability to work positively with people in a team environment
• The ability to display respect for the views and contributions of others
• Display empathy
• Good listening skills
• The ability to be supportive, caring and interest
• The ability to consult with others and share information and expertise with others
• Speak fluently
• Express opinions, information and key points of a discussion clearly
• Responds quickly to the needs of their callers and to the reactions and feedback of callers
• The ability to deliver results and exceed customer expectations
• Focus on customer needs and satisfaction
• Sets high standards for quality integrated with quantity
• Monitors, maintains quality and productivity
• Works in a systematic, methodical and organised manner
• Consistently achieves objective and goals
• Adaptive to change
• Patient and objective
• Accepts new ideas and change initiates
• Adapts interpersonal style to situational circumstances
• Displays an interest in new experiences
• Rapidly learns new tasks and commits information to memory quickly
• Demonstrates an immediate understanding of newly presented information
• Gathers comprehensive information to support decision making
• Maintains a positive outlook
• Focuses productively in a pressurised environment
• Keeps emotions under control during difficult situations
• Open to constructive feedback and learns from it
• Balances work and personal life
• Excellent verbal and communication skills
• Self-Motivated and pro-active
• Be able to prioritise work, under pressure and manage deadlines
•  professional at all times
• A Team player
• resilient
• Service orientated and client centric
• Results driven

Education and Experience

• Matric
• A minimum of 2 years Call Centre experience
• A minimum of 1 years’ experience within the financial services industry
• Working experience within a LISP would be advantageous
• Related BComm Degree is advantageous
• Computer literacy: Proficient in MS Office (essential)
• Basic mathematical skills
• Broker knowledge and understanding is advantageous