Available Jobs at Mukuru

Branch Ambassador

• An exciting opportunity exists for a Branch Ambassador to join the Mukuru team in Cape town.
• The main purpose of this role is to act as a Mukuru brand salesperson.
• The Mukuru Ambassador reports directly to the Branch Manager.
• This position is responsible for providing customers with company information and signing them up for the Mukuru services on the Mukuru app.
• They are responsible for accurately capturing customer details as well capturing FICA required documentation and photos.
• The Mukuru Ambassador is situated in the banking hall of the branch. Internal Liaison takes place with all Agent Support Consultants.
• External liaison takes place customers.

Duties and Responsibilities (Include but is not limited to):

• Ensure the table is arranged in hall in a tidy manner
• Ensure all required documents (i.e sending and receiving, self-employed forms, employer form, claiming for fraud form) are available
• Ensure phone is charged overnight for use every morning
• Manage the queue in the banking hall
• Maintain awareness of any security issues in the banking hall
• Welcome all customers into the banking hall
• Establish their need and provide assistance/direction
• Provide new customers with forms/assist them to complete the forms and direct them to the correct counter
• Provide accurate information regarding Mukuru services
• Explain to potential customers what Mukuru does and how transfer work
• Provide potential customers with the various locations where money can be sent to
• Assist customers by providing information / demonstration on how to create a money transfer on their phones
• Contact the Call Centre to assist customers who have issues (i.e. OTP)
• Issue new card if a customer has been blocked and send message to support to transfer funds to new card
• Assist customers to stop lost cards via USSD and issue a new card
• Resolve questions where possible, or refer customer to the Tellers or branch manager
• Provide customer with all the information regarding registration
• Capture customer information and personal details into the Mukuru app and ask customer to read the indemnity
• Take a clear photo of the customer and save it
• Capture a photo of the proof of address and proof of income, and capture the income amount accurately
• Ensure customer gets an OTP in order to proceed with sign-up
• Complete sign-up and submit for verifications to approval
• Resolve any queries from the verifications team if required
• Explain to customers the steps required to complete a money transfer
• Ensure all customers are treated fairly in accordance with the Consumer Protection Act 68 of 2008
• Ensue FICA regulations are met in terms of documentation and clear photographs
• Check the customers documentation to ensure it is valid
• Complete daily system tests on system, must achieve 100% or go back and try again
• Complete daily quiz and overall monthly quiz competition
• Submit monthly assignments timeously
• Attend quarterly training and test sessions
• Provide professional customer service at all times
• Give information based on the training received
• Maintain customer confidentiality
• Monitor and manage own targets
• Attend monthly performance meeting with Branch Manager
• Attend all required training courses for new products

Key Requirements:

• Grade 12 / or equivalent (Desirable)
• Understanding and speaking of a Zimbabwean/Malawian/ other relevant language (Essential)
• Knowledge of Mukuru products and services
• Knowledge of FICA and CPA regulations
• Mobile telephone (and app) skills
• Verbal communication skills
• Selling skills
• Interpersonal skills

Additional Skills:

• Customer service experience (Desirable)

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Branch Manager

• The Branch Manager reports directly to the Regional Manager.
• This dynamic leadership role is responsible for ensuring the smooth and professional execution of foreign exchange transactions, while inspiring and empowering a team of Forex Consultants and Mukuru Ambassadors.
• The Branch Manager is the heartbeat of the branch, managing both the financial integrity of the safes and delivering an exceptional customer experience.
• This role is pivotal in maintaining operational excellence and team cohesion, as well as being the first point of contact for resolving both customer and staff-related issues.
• Internal liaison takes place with the branch staff; external liaison involves engaging with our valued customers and key service providers.

Minimum Requirements

• To succeed in this role, you will need a solid understanding of foreign exchange processes, exchange control regulations, FICA and AML compliance, as well as Reserve Bank policies.
• Knowledge of branch operations, cash handling, and HR principles is essential.
• You should possess strong multitasking and administrative skills, be computer literate, and communicate effectively both verbally and in writing.
• Attention to detail, conflict management, and excellent interpersonal skills are key in leading a high-performing team.
• A minimum of 3 years’ experience as a Forex Consultant is essential, along with a Grade 12 qualification or equivalent.
• Proficiency in a relevant local language such as Shona, Chewa, or another is also required for engaging effectively with our customer base.

Key Responsibilities

Branch Operations Management:

• You’ll ensure that the branch opens and closes securely, with all systems, alarms, and equipment functioning correctly.
• You'll also ensure the branch remains professional in appearance and fully stocked with the necessary supplies.

Safe Management:

• Managing the safe and the secure handling of money is a critical part of the role.
• You'll ensure the safes are opened and closed according to protocol, all cash is correctly counted and reconciled, and any discrepancies are investigated and reported.

Cash Issuance & Control:

• You’ll handle additional stock or float requests during the day, issuing funds accurately and ensuring everything is correctly captured in the system with the proper documentation.

Stock & Logistics Coordination:

• This involves liaising with security services such as Fidelity Guards, receiving stock and deposits, processing them on the system, and storing everything safely with accurate records and notifications.

Customer Service & Issue Resolution:

• You’ll act as the go-to person for customer complaints and ensure that issues are resolved professionally, calmly, and in a timely manner.
• When needed, unresolved concerns will be escalated to the Regional Manager.

Team Leadership:

• You’ll lead and support Forex Consultants and Mukuru Ambassadors, offer on-the-job training, conduct spot checks, guide transactions, and resolve minor HR issues. Major staff matters will be escalated accordingly.

Client Support Duties:

• At times, you may assist with transactions, provide remittance support, issue bank statements or confirmation letters, and help walk-in customers with any service-related concerns.

Knowledge Mastery & Training Compliance:

• You’ll need to keep up with the ICFX system and complete all daily, monthly, and quarterly training quizzes and assignments to maintain system proficiency and compliance knowledge.

Performance Management:

• You will conduct regular check-ins with your team, coach and mentor them, monitor key performance indicators, manage leave approvals, and ensure compliance with company policies.

Self-Development:

• As a Branch Manager, you’re expected to monitor your own targets, attend monthly performance meetings, and actively engage in professional development initiatives.

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Branch Ambassador

• An exciting opportunity exists for a Branch Ambassador to join the Mukuru team in Pretoria.
• The main purpose of this role is to act as a Mukuru brand salesperson.
• The Mukuru Ambassador reports directly to the Branch Manager.
• This position is responsible for providing customers with company information and signing them up for the Mukuru services on the Mukuru app.
• They are responsible for accurately capturing customer details as well capturing FICA required documentation and photos.
• The Mukuru Ambassador is situated in the banking hall of the branch.
• Internal Liaison takes place with all Agent Support Consultants. External liaison takes place customers.

Duties and Responsibilities (Include but is not limited to):

• Ensure the table is arranged in hall in a tidy manner
• Ensure all required documents (i.e. sending and receiving, self-employed forms, employer form, claiming for fraud form) are available
• Ensure phone is charged overnight for use every morning
• Manage the queue in the banking hall
• Maintain awareness of any security issues in the banking hall
• Welcome all customers into the banking hall
• Establish their need and provide assistance/direction
• Provide new customers with forms/assist them to complete the forms and direct them to the correct counter
• Provide accurate information regarding Mukuru services
• Explain to potential customers what Mukuru does and how transfer work
• Provide potential customers with the various locations where money can be sent to
• Assist customers by providing information / demonstration on how to create a money transfer on their phones
• Contact the Call Centre to assist customers who have issues (i.e. OTP)
• Issue new card if a customer has been blocked and send message to support to transfer funds to new card
• Assist customers to stop lost cards via USSD and issue a new card
• Resolve questions where possible, or refer customer to the Tellers or branch manager
• Provide customer with all the information regarding registration
• Capture customer information and personal details into the Mukuru app and ask customer to read the indemnity
• Take a clear photo of the customer and save it
• Capture a photo of the proof of address and proof of income, and capture the income amount accurately
• Ensure customer gets an OTP in order to proceed with sign-up
• Complete sign-up and submit for verifications to approval
• Resolve any queries from the verifications team if required
• Explain to customers the steps required to complete a money transfer
• Ensure all customers are treated fairly in accordance with the Consumer Protection Act 68 of 2008 Ensue FICA regulations are met in terms of documentation and clear photographs
• Check the customers documentation to ensure it is valid
• Complete daily system tests on system, must achieve 100% or go back and try again
• Complete daily quiz and overall monthly quiz competition
• Submit monthly assignments timeously
• Attend quarterly training and test sessions
• Provide professional customer service at all times
• Give information based on the training received
• Maintain customer confidentiality
• Monitor and manage own targets
• Attend monthly performance meeting with Branch Manager
• Attend all required training courses for new products

Key Requirements:

• Grade 12 / or equivalent (Desirable)
• Understanding and speaking of a Zimbabwean/Malawian/ other relevant language (Essential)
• Knowledge of Mukuru products and services
• Knowledge of FICA and CPA regulations
• Mobile telephone (and app) skills
• Verbal communication skills
• Selling skills
• Interpersonal skills

Additional Skills:

• Customer service experience (Desirable)

go to method of application »

Duties and Responsibilities (Includes but are not limited to):

• Responsible for customer journey mapping of direct marketing campaigns across all direct channels
• Sound knowledge of customers segmentation and how to apply this to a customer growth strategy
• Assigning customer target files to deals and creative together for personalised customer experience
• Design and implement quality assurance on all work
• Manage the customer direct marketing calendar to ensure good customer engagement and avoid opt outs
• Liaise with business stakeholders on upcoming brand campaigns and ensure that customer communication is plotted in the marketing calendar
• Responsible for the set up and reporting of customer surveys
• Report on campaign objectives laid out in the brief
• Guide business stakeholders on processes and best practices to understand customers behaviour and engagement through communication
• Define documentation and road maps for Direct business processes, A/B tests and promotions that succeed through direct communications.
• Managing trigger campaigns throughout the customer lifecycle to maximise sales.
• A/B Testing on various campaigns to establish the most effective way to drive customer conversion against the objective
• Ensuring campaigns comply with current best practice and legal compliance
• Identify target audience and opportunities to grow our direct marketing lists

Key Requirements:

• Degree or relevant marketing qualification
• Minimum of 4 years' experience in a CRM role
• Must have worked for an online transactional business, with a strong digital presence
• Experience working on or developing customer lifecycle programmes
• Experience with triggered communication and complex segmentation
• Experience with CRM tools and content management systems
• Advanced experience with MS Office tools and G-suite Google Docs
• Strong understanding of data management and governance
• Strong interpersonal skills and ability to work within cross-functional teams
• Extremely detail orientated, whilst being able to see the big picture and how pieces across the organisation fit together
• Must be agile and able to change direction quickly

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About the Role

• Are you passionate about customer relationships and data-driven marketing?
• Do you thrive in a fast-paced environment where customer engagement and retention are key to success?
• If so, we have the perfect opportunity for you!
• We’re looking for a CRM & Direct Marketing Manager to take ownership of our customer engagement strategy.
• In this role, you will design, execute, and optimize campaigns that drive customer retention, loyalty, and lifetime value.
• You will leverage data insights to create targeted, personalized marketing initiatives across multiple channels, ensuring Mukuru remains top-of-mind for our customers.

Reporting to the HOD of Customer Experience, your key focus areas will include, but not limited to:

• Responsible for customer relations of direct marketing campaigns across all direct channels
• Sound knowledge of customers segmentation and how to apply this to a customer growth strategy
• Responsible to manage campaign performance, and advise business on performance and any refinement that need to be made
• Assigning customer target files to deals and creative together for personalised customer experience
• Design and implement quality assurance on all work
• Manage the customer direct marketing calendar to ensure good customer engagement and avoid opt outs
• Liaise with business stakeholders on upcoming brand campaigns and ensure that customer communication is plotted in the marketing calendar
• Responsible for the set up and reporting of customer surveys
• Report on campaign objectives laid out in the brief
• Guide business stakeholders on processes and best practices to understand customers behaviour and engagement through communication
• Define documentation and road maps for Direct business processes, A/B tests and promotions that succeed through direct communications.
• Managing trigger campaigns throughout the customer lifecycle to maximise sales.
• A/B Testing on various campaigns to establish the most effective way to drive customer conversion against the objective
• Ensuring campaigns comply with current best practice and legal compliance
• Identify target audience and opportunities to grow our direct marketing lists

Requirements:

• Degree or relevant marketing qualification
• Minimum of 5-8 years' experience in a CRM role
• Must have worked for an online transactional business, with a strong digital presence
• Experience working on or developing customer lifecycle programmes
• Experience with triggered communication and complex segmentation
• Experience with CRM tools and content management systems
• Advanced experience with MS Office tools and G-suite Google Docs
• Strong understanding of data management and governance
• Strong interpersonal skills and ability to work within cross-functional teams
• Extremely detail orientated, whilst being able to see the big picture and how pieces across the organisation fit together
• Must be agile and able to change direction quickly

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Cloud Infrastructure Manager

• Mukuru is on the lookout for a Cloud Infrastructure Manager to lead and scale the engineering capability behind our cloud platforms.
• This role forms a key part of the Technology Solutions leadership team, sitting alongside our Cloud Architect and reporting to the Head of Technology Solutions.
• If you are based in Johannesburg, Pretoria, Cape Town or anywhere in South Africa feel free to apply!
• At Mukuru, we don’t just build infrastructure – we build the backbone of meaningful, borderless financial access.
• You’ll lead a dynamic team of Cloud Engineers, SREs, and DevSecOps professionals, empowering them to deliver secure, scalable, and reliable infrastructure that fuels real-world impact across the continent.

What You’ll Be Doing

• Lead, mentor, and grow a high-performing team of Cloud Engineers, SREs, and DevSecOps experts who thrive on innovation and impact.
• Drive the execution of our Cloud Infrastructure roadmap, aligning with Mukuru’s strategic platform and business goals.
• Take ownership of Mukuru’s AWS-based cloud environments – defined as infrastructure-as-code with Terraform and containerised with Kubernetes – ensuring performance, cost-efficiency, and resilience at every stage of the SDLC.
• Champion DevOps culture across engineering, fostering collaboration, shared ownership, and continuous delivery practices.
• Ensure uptime and recovery goals are met, and oversee compliance with RTOs, RPOs, patching, monitoring, and alerting standards.
• Partner closely with our Cloud Architect to deliver well-architected, observable, and cost-optimised infrastructure solutions.
• Collaborate across the business – from Platform Engineering and Product, to Software Engineering, Security, and Governance – to enable cross-functional success.
• Implement and maintain controls aligned to compliance frameworks like PCI-DSS and ISO27001.
• Build and manage tooling across CI/CD, observability, documentation, and cloud cost monitoring.
• Drive innovation by enabling teams with the right tools, autonomy, and environment to experiment, iterate, and deliver value.
• Manage team capacity, budgets, and ongoing capability growth in line with emerging technologies and business needs.

What You’ll Need to Succeed

• Grade 12 or equivalent (essential)
• Related tertiary qualification (desirable)
• 7+ years in DevOps, Cloud Infrastructure, or Systems Engineering
• 3+ years in a leadership or technical management role
• Proven experience designing and operating production-grade AWS environments
• Expertise in Terraform, Kubernetes, Linux systems, CI/CD, and incident management
• Experience in high-growth sectors like Fintech, Retail, or Technology
• Familiarity with cloud cost optimisation, security, and governance best practices
• Experience with regulatory frameworks like PCI-DSS and ISO27001
• A working knowledge of agile practices and a strong DevOps mindset

What Sets You Apart

• You empower engineers, celebrate delivery, and lead with empathy
• You bring calm, clarity, and focus during complex situations
• You love turning complex challenges into elegant, automated solutions
• You value collaboration and communicate clearly across tech and business lines
• You’re passionate about infrastructure that’s secure, observable, and scalable
• You care about creating long-term value, not just short-term fixes

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Job Description

• The purpose of this role is to provide World Class customer support to customers from the China corridor by assisting with order creation, verifications, number changes as well as providing support to the corridor Agents.
• The Cross-functional Consultant reports directly to the Cross-functional CS Lead.
• This position is responsible for providing support to the customers in the China corridor, by assisting with order creations, responding to queries, changing details as well as checking and verifying information gathered from new customers within the China corridor in order to open accounts.
• They are required to check the integrity of the documents provided and identify potential fraudulent documents.
• They must respond to inbound and make outbound calls to the customer as soon as the documents have been verified in order to conduct security checks and onboard customers timeously.
• Internal Liaison takes place with the Agents, Verification, PayOps, Customer Support and Compliance. External liaison takes place with external customers.

Duties and Responsibilities (Include but is not limited to):

• To provide efficient support to Corridor customers
• Create accurate orders for Corridor customers
• Assist with resolving customer queries within the Corridors
• Verify documentation and information supplied by Corridor customers when signing up for new accounts
• Process Zendesk verification requests
• Check the Proof of Income for non-South African citizens is completed in full with the job title, Identification number, salary, employers information and signature
• Check the Proof of Residence form is completed with the customer address, signature and agents signature
• To complete the electronic verification process for Corridor customers
• Complete outstanding information on the verification form
• Select “bad” if any aspect looks suspicious and insert a comment/reason for the rejection
• Make inbound and outbound calls to Corridor customers in order to carry out security checks
• Onboard customer within 5 minutes of sign up
• Process requests for contact number changes and pin resets for Corridor customers
• Ensure a clear photograph of the customer holding their Identity document is received before processing any number changes or pin resets
• Verify that the Identity document/passport matches the one previously supplied and saved on the system profile
• Call the client to establish that it is the correct client making the request
• Generate a statement form Mukuru card manager in order to ask security questions
• Refer the customer to their nearest branch if any information appears suspicious
• Update the required information or process the reset
• Update Zendesk with all required notes and information
• Respond to whatsapp and skype requests on allocated rotational days
• Provide support to the agent consultants for the Corridor
• Escalate unresolved issues to Team Leader or relevant department
• Uphold the company brand
• Manage own professional and self-development
• Verify the information captured by the agent matches the information on supplied FICA documentation

Key Requirements:

• Grade 12 or equivalent (Essential)
• Degree/Diploma (desirable)
• Mukuru customer support training course
• Understanding and speaking of English and Mandarin (Essential)
• 1 years Customer Service Consultant experience (Essential)
• Verifications experience (Desirable)
• Knowledge of money transfer procedures
• Knowledge of FICA regulations

Additional Skills:

• Computer skills
• Typing skills
• Telephone skills
• Verbal and written communication skills
• Telephone skills
• Organisational & administrative skills
• Attention to detail

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Duties and Responsibilities (Include but is not limited to):

• To provide efficient support to the China Corridor customers
• Create accurate orders for China Corridor customers
• Assist with resolving customer queries within the China Corridor
• Verify documentation and information supplied by China Corridor customers when signing up for new accounts
• Process Zendesk verification requests
• Check the Proof of Income for non-South African citizens is completed in full of the job title, Identification number, salary, employers' information and signature
• Check the Proof of Residence form is completed with the customer address, signature and agent's signature
• To complete the electronic verification process for China Corridor customers
• Complete outstanding information on the verification form
• Select “bad” if any aspect looks suspicious and insert a comment/reason for the rejection
• Make inbound and outbound calls to China Corridor customers in order to carry out security checks
• Onboard customer within 5 minutes of sign up
• Process requests for contact number changes and pin resets for China Corridor customers
• Ensure a clear photograph of the customer holding their Identity document is received before processing any number changes or pin resets
• Verify that the Identity document/passport matches the one previously supplied and saved on the system profile
• Call the client to establish that it is the correct client making the request
• Generate a statement form Mukuru card manager in order to ask security questions
• Refer the customer to their nearest branch if any information appears suspicious
• Update the required information or process the reset
• Update Zendesk with all required notes and information
• Respond to whatsapp and skype requests on allocated rotational days
• Provide support to the agent consultants for the China Corridor
• Escalate unresolved issues to Team Leader or relevant department
• Uphold the company brand
• Manage own professional and self-development
• Verify the information captured by the agent matches the information on supplied FICA documentation

Key Requirements:

• Grade 12 or equivalent (Essential)
• Degree/Diploma (desirable)
• Mukuru customer support training course
• Understanding and speaking of English and Mandarin (Essential)
• 1 years Customer Service Consultant experience (Essential)
• Verifications experience (Desirable)
• Knowledge of money transfer procedures
• Knowledge of FICA regulations

Additional Skills:

• Computer skills
• Typing skills
• Telephone skills
• Verbal and written communication skills
• Telephone skills
• Organisational & administrative skills
• Attention to detail

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Due Diligence Compliance Specialist

• The Due Diligence Compliance Specialist is responsible for conducting robust due diligence across all Mukuru customer types, including individual customers, enterprise clients, vendors, service providers, and group partnerships.
• You will play a vital part in ensuring Mukuru maintains the highest standards of compliance, integrity, and risk management and support the maintenance of due diligence policies, processes, and related frameworks.
• Reporting directly to the Head of Financial Crime, you will work closely with business teams, Anti-Money Laundering Compliance Officers (AMLCOs), and other key stakeholders across the group.

Key Responsibilities:

Customer & Business Engagement

• Support the business with the customer onboarding process by means of process introduction, walkthroughs, and guidance.

Document Collection & Verification

• Gather, review, and validate KYC (Know Your Customer) documents, corporate records, company registration documents, licensing documentation, financial statements, and other relevant materials, depending on the customer type.

Due Diligence Checks

• Verify the identity, ownership, and legitimacy of new customers and partners.
• Conduct thorough due diligence to assess AML/CFT, legal, financial, operational, and reputational risks.

Regulatory Compliance & Internal Standards

• Ensure all activities comply with Mukuru’s internal policies, as well as local and international KYC, AML/CFT standards and regulations.

Cross-Functional Collaboration

• Work closely with compliance, legal, risk, operations, customer support teams, and in-country AMLCOs to address queries, resolve escalations, and support informed business decisions.

Risk Assessment & Research

• Use internal systems, processes, databases, and open-source tools to research and assess customer risk profiles, identifying any adverse media, sanctions exposure, financial crime, reputational risk concerns.

Reporting & Record Management

• Maintain clear, accurate, and up-to-date records of all due diligence activities; prepare concise reports for internal decision-making, audits, and regulatory needs.
• Conducting Ongoing Due Diligence, Customer Refreshers & Monitoring
• Perform regular reviews and refreshers on existing customers to ensure continued compliance and to capture any changes in risk profile, ownership, operations, or regulatory standing. Monitor existing relationships for material changes, suspicious activity, or emerging risks.

Key Requirements:

• Grade 12 (Essential).
• Bachelor’s degree in law, business, finance, or related field (Preferred).
• 2-3 years AML/CFT and Compliance Due Diligence experience (Essential)
• ACAMS graduate or willingness to pursue ACAMS qualification (Preferred)
• Strong understanding of KYC, AML, CTF, and related financial crime regulations (both local and international).
• Proven experience conducting due diligence on a variety of customer types, including individuals, businesses, and institutional clients.
• Knowledge of company registration documents, licensing documentation, and other relevant supporting information required for thorough institutional and enterprise due diligence.
• Solid analytical skills with the ability to interpret complex information, assess risks, and recommend actions.
• Excellent written and verbal communication skills, with confidence engaging diverse stakeholders.
• Strong attention to detail, accuracy, and a commitment to maintaining confidentiality.
• Familiarity with due diligence tools, databases, and software platforms.
• Ability to manage multiple tasks, meet deadlines, and work both independently and as part of a team.

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What You'll Be Doing:

• Create compelling and visually engaging designs for both print and digital mediums (web, social media, email, marketing materials, etc.).
• Assist in the development and execution of design concepts, ensuring they align with brand guidelines and project goals.
• Design layouts, graphics, typography, and illustrations for various marketing materials such as brochures, flyers, social media posts, websites, and digital ads.
• Work with the Design Manager and cross-functional teams to conceptualize and iterate design ideas.
• Manage multiple design projects simultaneously while adhering to deadlines and project specifications.
• Ensure consistency across all design deliverables and maintain quality control.
• Participate in brainstorming sessions and contribute fresh ideas to the design process.
• Collaborate with other team members to ensure design solutions are integrated smoothly across all platforms.
• Stay current on design trends, tools, and techniques to continually elevate the quality of design output.

What You Bring to the Party:

• 2–4 years of design experience with a portfolio that shows your flair
• Adobe Creative Suite wizardry (Photoshop, Illustrator, InDesign = yes please!)
• Strong grasp of design fundamentals — typography, layout, color theory
• Bonus points for motion graphics, video editing or animation skills
• Experience designing for web, UI/UX, and social media is a huge plus
• Team player with great communication and time-management skills
• A curious mind and a can-do, will-learn attitude

Why You’ll Love Working With Us:

• A vibrant, creative team that actually loves what they do
• Big opportunities for growth and development
• A dynamic role across multiple platforms and projects
• Hybrid work setup for the best of both worlds
• And… your work will actually make an impact

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What You’ll Do:

• Drive growth by identifying new business opportunities and contributing to the execution of growth strategies.
• Analyse market trends and data to develop insights that inform decision-making.
• Support pricing, budgeting, and partner negotiations to enhance business profitability.
• Work cross-functionally with teams in operations, finance, and product to ensure smooth implementation of strategic initiatives.
• Contribute to business development efforts by evaluating potential partnerships and expansion opportunities.

What We’re Looking For:

• A degree in Finance, Statistics, Economics, Actuarial Science, or a related field (Essential).
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent communication skills and the ability to work in a fast-paced environment.
• Knowledge of financial services, payments, or remittances is a plus.
• Prior experience in business development or strategy is advantageous

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Duties and Responsibilities (include but not limited to):

To drive market penetration of the Wallet & VAS business to deliver the budgeted targets for assigned markets and ensuring operational excellence.

• Lead the acquisition of new customers, improve the retention of our existing customers, and increase the usage of our products by:
• Being the Wallet & VAS champion for your assigned markets to gain share of mind and coordinate business activity in support of the Wallet & VAS strategy.
• Building capability in sales and marketing teams.
• Working with and training the sales team on appropriate concept sells to open 1-to-many sales opportunities.
• Ensuring that marketing and sales correctly understand and communicate the right customer benefits and product features.
• Overseeing and improving our distribution channels.
• Ensuring the Wallet & VAS business is running smoothly by working with the Operations, Customer Service, Product, and other functions.

To oversee the successful implementation of plans in conjunction with other departments.

• Manage the projects in line with the specified project plan.
• Provide guidance and direction to project team members during the project.
• Coordinate the project team’s activities and prioritize activities within projects.
• Track the progress of all tasks related to the projects on a daily basis.
• Identify any areas that are running behind schedule and address with the relevant stakeholder.
• Identify where additional support or assistance may be required to ensure project timelines are met.
• Ensure the project plans include targets and measures, resource requirements, and planned activities.

To identify and develop new business opportunities to expand the company.

• Identify opportunities to expand product and services range offered.
• Ensure opportunities are strategically and legally viable.
• Present business case for opportunity for approval.

If approved:

• Make contacts in order to develop prospects and leads with various potential partners.
• Negotiate with potential partners in order to obtain mutually beneficial signed contracts.
• Implement the opportunity independently, or by working with a Project Manager.

Assist in the budgeting process, pricing, and partner management.

• Assist the Market Development Manager with:
• Developing the budgets and reporting on market performance.
• Conducting pricing reviews.
• Partner negotiations, commercial discussions, and managing the ongoing relationships.

To understand the market dynamics to enable decision making.

• Keep abreast of current and future market trends and industry changes.
• Identify competitors and keep up to date on their business models (e.g., suppliers, platforms, pricing, product offerings, customer retention strategies, etc.).

To manage own professional and self-development.

• Attend weekly KPI meetings with Manager.
• Attend monthly performance meetings with Manager.
• Attend all required training courses for new products.

Key Requirements

• Grade 12 or equivalent (Essential)
• Related Tertiary Qualification (Essential)
• 1-2 Years of work experience in Market/Business Development (Essential)
• Experience in a business development role (Advantageous)
• Experience in Financial Services (Desirable)
• Knowledge of payments and remittances
• Knowledge of the marketing and sales process (B2C & C2C)
• Knowledge of contracts and commercial agreements
• Knowledge of operating license requirements

Additional Skills

• Computer skills
• Verbal communication skills
• Selling skills
• Time management skills
• Organisational & administrative skills
• Attention to detail
• Interpersonal skills
• Analytical skills
• Self-motivated