Available Jobs at Nimble Group

Job Purpose:

• As a Collections Consultant, your primary responsibility will be to engage with customers who have outstanding debt obligation and negotiate payment plans.
• This is not just about collecting; it’s about building human connections and providing solutions that benefit both Nimble and our customers.
• You will need to leverage strong communication skills and problem-solving abilities.
• Your success will be measured by your ability to exceed expectations.

Key Performance Areas:

Collections & Productivity:

• Achieve and exceed individual collection targets through effective communication and negotiation.
• Maintain and update accurate records of customer interactions, payment arrangements and collections actions.

Customer Engagement & Negotiation:

• Engage with customers empathetically and professionally, negotiating payment plans that benefit both the customer and Nimble.
• Resolve customer queries or disputes in a timely and professional manner, ensuring client concerns are addressed effectively to avoid delays in payments.

Compliance & Quality Assurance:

• Ensure adherence to all relevant laws, policies, and industry regulations to maintain ethical standards and minimise risks during the collections process.

Live the Nimble Values:

• Positive Impact: Be an inspiring force, contributing positively to your team.
• Get it Done: Own your role and drive results with accountability.
• Find Better Ways: Seek continuous improvement and innovation.
• Do the Right Thing: Uphold high ethical standards in every action.

Who We're Looking For:

• We are looking for candidates with at least 6 months of experience in outbound collections, sales, or customer service.
• If you are results-driven, thrives under pressure, reliable, have a positive attitude, enjoy working as part of a team then this could be the perfect role for you.

What You Need:

• A Matric qualification (or equivalent).
• A positive credit record and a clear criminal record.
• Strong verbal and written communication skills.
• Computer literacy and the ability to handle systems efficiently.

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Key Responsibilities:

• Under the management /direction of the Operations Executive, the Operations Manager will have the following responsibilities (including but not limited to):

Portfolio Management, you will be responsible for:

• Leading the execution of strategies and managing portfolios to maximise recoveries.
• Ensuring we consistently meet or exceed expectations for productivity, quality and collections.
• Optimising call centre productivity through hands-on team management, best practices, and continuous process improvement.
• Designing and executing operational strategy and daily portfolio analysis to drive efficiency and results.
• Overseeing administrative processes and reporting to ensure smooth operations and improved performance.
• Compile and produce relevant reporting and analysis to maximize results.

Personnel Management, you will lead your team by:

• Actively managing Team Managers to ensure consistent performance management, coaching, and professional development.
• Ensuring staff are adequately trained, motivated, and supported, with an emphasis on performance excellence.
• Driving performance and applying disciplinary processes when necessary to ensure team alignment with goals.
• Managing attendance and compliance to ensure a productive and engaged workforce.
• Expand and develop teams.
• Coach and mentor staff in line with the Nimble Group Values.

Service Excellence, you will foster excellence by:

• Cultivating strong, strategic relationships with executives, senior managers, and support staff.
• Ensuring we consistently deliver exceptional service and maintain high satisfaction, while driving continuous improvement.

Living the Nimble Values, as a leader you will:

• Create a Positive Impact by leading with enthusiasm, drive positive outcomes and contribute to creating a productive work environment.
• Get It Done by demonstrating a strong sense of accountability and drive, ensuring tasks and goals are completed on time and to a high standard.
• Find Better Ways by continuously innovating and look for ways to improve processes, enhance performance and deliver better results.
• Do the Right Thing - Lead by example with integrity, ensuring decisions and actions align with the company’s values and ethical standards.

Requirements:

• Management experience in operations, particularly in a collections or credit management environment.
• A proven track record of successfully managing teams and developing talent.
• Expertise in portfolio management, relationship building, and team leadership.
• A proven track record of driving operational success while optimizing productivity and quality.
• Strong problem-solving and strategic thinking skills with a focus on continuous improvement
• Mid to high-level computer literacy.
• Management reporting and presenting experience is advantageous.
• Strong communication and interpersonal skills, with the ability to engage and motivate diverse teams.
• A results-driven mindset with a proven ability to manage under pressure and consistently meet targets

Remuneration and Benefits Structure:

Competitive Salary

• Performance based Incentives
• Comprehensive Benefits Package, at the full cost to the Employer:
• Funeral Cover
• Group Life Cover
• Disability Cover
• Paid Maternity Leave
• Paid Birthday Leave
• WIFI access

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Job Purpose:

• To manage the collections, productivity, and administrative performance of a team of Collections Agents, ensuring targets are met while maintaining high-quality standards and supporting team growth.

Key Performance Areas:

Under the guidance of the Operations Manager, you will be responsible for (but not limited to):

• Leading and driving performance across collections, productivity, and quality targets
• Managing daily team activities and ensuring agents are motivated, supported, and equipped to succeed
• Acting as the escalation point for complex queries and customer complaints
• Ensuring compliance with business policies, industry regulations, and legislative requirements
• Conducting regular performance reviews, coaching sessions, and staff development initiatives
• Monitoring and analysing team performance metrics to drive continuous improvement
• Submitting accurate and timeous reporting to management
• Managing all administrative functions related to your team
• Performing ad-hoc duties as required

What You Need:

• Minimum of 2 years’ experience in a Team Management role (Collections experience highly advantageous)

Proficient in MS Office at an intermediate level:

• MS Word
• MS Excel
• MS Outlook
• Credit and Criminal clear

Skills, Knowledge & Attributes:

• Strong financial acumen and understanding of collections metrics
• Performance-driven and target-oriented
• Skilled in conflict management and problem-solving
• Proactive team player with strong leadership presence
• Excellent administrative and time management discipline
• Strong communication and interpersonal skills
• Ability to give and receive feedback constructively
• Committed to customer-centric behaviour (TCF principles)
• High attention to detail and organisational excellence
• Willingness to learn and continuously improve

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Job Purpose:

• To manage the collections, productivity and administrative performance of the Collections Agents against set targets

KEY PERFORMANCE AREAS:

Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):

• Management of performance against set targets
• Collections
• Productivity
• Quality
• Act as point of escalation for queries and complaints
• Ensuring understanding of the business and legislative requirements
• Full staff management
• Reporting
• Any ad-hoc duties

REQUIREMENTS:

• A minimum of 2 years working experience in a Team Management role
• Management experience in a Collections environment is advantageous
• Competent in MS Office at an intermediate level MS Word
• MS Excel
• MS Office

SKILLS / KNOWLEDGE / ATTRIBUTES:

• Strong financial skills
• Target driven
• Able to manage conflict
• A proactive team player
• Strong administrative discipline
• Ability to think on your feet and use initiative
• Outstanding communication and interpersonal abilities
• Ability to listen and actively provide feedback
• Strong customer orientation (TCF principles)
• Attention to detail
• Excellent organisational and planning skills
• Willing to learn

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Key Responsibilities:

Under the management / direction of the HR Business Partner, the HR Generalist will have the following responsibilities (including but not limited to):

Recruitment and Onboarding (Agent Level)

• Assist with posting job vacancies across various platforms
• Review and assess incoming applications to identify top candidates
• Schedule and coordinate interviews to ensure a smooth recruitment process
• Conduct thorough risk screenings, including credit, criminal and reference checks
• Extend offers of employment to successful candidates and notify unsuccessful applicants
• Assist in the preparation of necessary documentation for new hires, including offer letters, contracts and benefit and other compliance documents
• Ensure a seamless onboarding experience by coordinating and facilitating the onboarding process

Employee Records and Documentation

• Maintain accurate and up-to-date employee records in the HR system
• Ensure compliance with labour laws and company policies by managing HR documentation effectively

Employee Relations

• Under the guidance of the HR Business Partner, provide support in addressing employee inquiries, concerns and issues, ensuring a positive and respectful working environment
• Assist in conflict resolution and help foster harmonious relationships between employees and management

HR Compliance

• Assist in ensuring company policies and practices comply with local labour laws and industry regulations
• Manage the administration work to ensure compliance with the Debt Collections Council

Administrative Support

• Provide administrative support to the HR team, including and not limited to preparing employment contracts, generating HR reports, drafting and issuing relevant UIF documentation and assisting with the coordination of payroll information monthly

Employee Benefits and Compensation

• Assist in the management of employee benefits programs, ensuring accurate recordkeeping and addressing any employee queries regarding benefits and compensation

HR Projects:

• Participate in various HR initiatives and projects aimed at improving internal processes, enhancing employee satisfaction, and contributing to a positive workplace culture.

Requirements:

• A related tertiary qualification i.e. Certificate, Diploma of Degree in HR
• Working experience in a similar role is advantageous
• A solid knowledge of and understanding of all relevant Labour Legislation i.e. BCEA, LRA, UIF, OHSA
• Competent in MS Office at an Intermediate level
• MS Word
• MS Office
• Working experience on SAGE 300 People (payroll system) is advantageous

Skills / Knowledge / Attributes:

• Excellent organisational skills with the ability to prioritize tasks and manage time effectively
• Strong communication skills, both written and verbal, to engage with employees at all levels
• The ability to handle sensitive information with the highest degree of confidentiality
• Problem-solving abilities, especially in fast-paced or complex situations.
• A proactive attitude, with the ability to take initiative and work independently
• A keen interest in learning and adapting to new HR trends, tools, and technologies.
• The ability to maintain professionalism while managing multiple tasks and meeting deadline