Collections Operations Manager at Nimble Group

Key Responsibilities:

• Under the management /direction of the Operations Executive, the Operations Manager will have the following responsibilities (including but not limited to):

Portfolio Management, you will be responsible for:

• Leading the execution of strategies and managing portfolios to maximise recoveries.
• Ensuring we consistently meet or exceed expectations for productivity, quality and collections.
• Optimising call centre productivity through hands-on team management, best practices, and continuous process improvement.
• Designing and executing operational strategy and daily portfolio analysis to drive efficiency and results.
• Overseeing administrative processes and reporting to ensure smooth operations and improved performance.
• Compile and produce relevant reporting and analysis to maximize results.

Personnel Management, you will lead your team by:

• Actively managing Team Managers to ensure consistent performance management, coaching, and professional development.
• Ensuring staff are adequately trained, motivated, and supported, with an emphasis on performance excellence.
• Driving performance and applying disciplinary processes when necessary to ensure team alignment with goals.
• Managing attendance and compliance to ensure a productive and engaged workforce.
• Expand and develop teams.
• Coach and mentor staff in line with the Nimble Group Values.

Service Excellence, you will foster excellence by:

• Cultivating strong, strategic relationships with executives, senior managers, and support staff.
• Ensuring we consistently deliver exceptional service and maintain high satisfaction, while driving continuous improvement.

Living the Nimble Values, as a leader you will:

• Create a Positive Impact by leading with enthusiasm, drive positive outcomes and contribute to creating a productive work environment.
• Get It Done by demonstrating a strong sense of accountability and drive, ensuring tasks and goals are completed on time and to a high standard.
• Find Better Ways by continuously innovating and look for ways to improve processes, enhance performance and deliver better results.
• Do the Right Thing - Lead by example with integrity, ensuring decisions and actions align with the company’s values and ethical standards.

Requirements:

• Management experience in operations, particularly in a collections or credit management environment.
• A proven track record of successfully managing teams and developing talent.
• Expertise in portfolio management, relationship building, and team leadership.
• A proven track record of driving operational success while optimizing productivity and quality.
• Strong problem-solving and strategic thinking skills with a focus on continuous improvement
• Mid to high-level computer literacy.
• Management reporting and presenting experience is advantageous.
• Strong communication and interpersonal skills, with the ability to engage and motivate diverse teams.
• A results-driven mindset with a proven ability to manage under pressure and consistently meet targets

Remuneration and Benefits Structure:

Competitive Salary

• Performance based Incentives
• Comprehensive Benefits Package, at the full cost to the Employer:
• Funeral Cover
• Group Life Cover
• Disability Cover
• Paid Maternity Leave
• Paid Birthday Leave
• WIFI access