Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
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Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships.
- Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling
- Customer Feedback Management
- Customer-Focused
- Customer Service
- Customer Understanding
- Evaluating Information
- Identifying Customer Needs
- Identifying Sales Opportunities
- Oral Communications
- Probing Questions
- Qualifying Prospects
- Sales Data Management
- Sales Software
- Strategic Selling
- Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards.
- Has a good understanding of products and services.
Responsibilities
Product/Service Information
- Provide advanced product/service information.
Customer Order Processing
- Record and process customer orders, selecting the most appropriate approach based on predefined options.
Resolving Customer Issues
- Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Relationship Management (CRM) Data
- Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Renewals
- Provide exceptional service to customers to encourage continued use of the organization's products/services.
Operational Compliance
- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
- Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills
Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Nimble Learning
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
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Job Description
Supports business development strategy implementation by investigating key strategic priorities, developing a suitable response and ensuring that an appropriate solution is effectively implemented.
- Drive the achievement of new and existing business profitability and growth targets by ensuring that services and solutions provided to brokers and / or intermediaries meets or exceeds defined service level agreements across the product/s lifecycle as measured in a performance metrics plan.
- Manage relationships with the broker channel and ensure effective broker service levels.
- Identify and create coordinated business development opportunities.
- Ensure a consistent, detailed understanding amongst all team members of the business development targets, goals, performance levels, products, business rules and conditions.
- Manage campaigns and interventions in line with opportunities, available resources, product scope and best practices.
- Manage the allocated business development, incentive and expense budget for the team against set targets.
- Manage all costs, resource capacity planning and utilisation to support the achievement of business development targets, volumes, operational budgets and plans.
- Identify and drive opportunities to improve and expand product and service offerings.
- Actively manage and report on the achievement of business development targets as well as industry performance and trends.
- Lead the measurement, assessment and reporting on the performance of teams against targets and industry norms.
- Translate strategy into relevant service standards and processes, setting, communicating and measuring the corresponding operational measures and targets.
- Deliver new business opportunities in the intermediary market in support of the segmentation strategy.
- Collaborate with Underwriting, Operations and Claims to develop or enhance the current underwriting strategy with the intent to manage the risk and quality of the business being underwritten, while driving growth targets. Proactively monitor sales trends and identify and implement corrective actions as required.
- Lead the implementation of measures that monitor the quality and speed of services provided to brokers / customers. Ensure that risk is managed optimally within the technical framework particularly in risk acceptance and underwriting appetite.
- NQF Level 7 Degree, Advance Diploma or Postgraduate Certificate
Skills
- Building Trust
- Client Needs Assessments
- Consultative Selling
- Customer Complaint Management
- Customer-Focused
- Customer Service
- Customer Understanding
- Customer Value Proposition Development
- Direct Selling
- Identifying Customer Needs
- Identifying Sales Opportunities
- Sales Data Management
- Sales Software
- Strengthening Customer Relationships
Competencies
- Action Oriented
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Instills Trust
- Interpersonal Savvy
Education
Closing Date
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Job Description
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
- Building Trust
- Consultative Selling
- Customer-Focused
- Customer Service
- Customer Understanding
- Direct Selling
- Identifying Sales Opportunities
- Oral Communications
- Probing Questions
- Qualifying Prospects
- Sales Data Management
- Sales Software
- Strategic Selling
- Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
- Building Trust
- Consultative Selling
- Customer-Focused
- Customer Service
- Customer Understanding
- Direct Selling
- Identifying Sales Opportunities
- Oral Communications
- Probing Questions
- Qualifying Prospects
- Sales Data Management
- Sales Software
- Strategic Selling
- Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
- Building Trust
- Consultative Selling
- Customer-Focused
- Customer Service
- Customer Understanding
- Direct Selling
- Identifying Sales Opportunities
- Oral Communications
- Probing Questions
- Qualifying Prospects
- Sales Data Management
- Sales Software
- Strategic Selling
- Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- Consults, advises and presents alternatives to the marketing managers on possible course of action, including identifying new business opportunities. Responsible for the design, development and execution of Direct Marketing & Lead Campaigns.
Responsibilities
Brand Positioning:
- Assist in achieving overall brand positioning and strategically contribute to brand ideas and plans.
Marketing Technology Management:
- Optimize, and manage marketing automation platforms - the internal marketing design briefing portal upkeep, enhancement, and management.
Campaign Operations:
- Working with various business units on internal activations – providing support and guidance on internal focused activations/initiatives with design collateral and set up.
Project Management:
- Maintaining key marketing planners and campaign/project execution timelines - supporting by providing strategic input, managing production and implementation of specific allocated marketing projects/campaigns.
Data Management and reporting:
- Develop dashboards and manage reports to track campaign performance and ROI, provide insights on what works/doesn’t (social media and above the line campaigns).
Process Optimization
- Document and improve marketing workflows – traffic management – manage jobs coming in and out of the design area via the online briefing portal, document dates, timelines and reverts to manage the flow of jobs in the system each week, keeping design tracking document updated and present it weekly at design meeting to the internal team. Work with the business to ensure briefs are clear and requirements are met.
Collaboration and Support
- Cost Management – managing marketing supplier invoices and payments, managing budget process and meetings and documenting cost controls, variances and ensuring value for money.
- Supplier Management – manage portfolio and portfolio of smaller suppliers used within the marketing department to recommend and ensure delivery of improvements of these suppliers
- Procurement process – manage the purchase of promotional items required for team functions, events/activations when required.
Skills
- Campaign Development
- Marketing
Competencies
- Business Insight
- Collaborates
- Communicates Effectively
- Cultivates Innovation
- Ensures Accountability
- Financial Acumen
- Manages Complexity
- Manages Conflict
Education
- Bachelor of Commerce (BCom): Marketing (Required)
Closing Date
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Job Description
- The Mass and Foundation Cluster (MFC) Actuarial Finance team has an exciting opportunity for a suitably qualified individual to play a key role in the valuation space.
- The team is responsible for financial reporting (IFRS, MCEV and SAM), maintaining (coding and peer review) of Prophet and DCS models, and supporting robust forecasting, business planning and monthly reporting for the segment.
- Examines and summarizes statistical data by applying mathematical and statistical knowledge to unpaid claim liability, trend analysis, rate formula, forecasting, and premium analysis.
- Participates in the preparation of annual statements, calculation of tax related issues, and drafting of business coverage forms.
- OML roles mapped to this profile are: Senior Actuarial Specialist, Senior Actuarial Specialist (OMAO) and Senior Specialist: Actuarial Underwriting.
The role will grant you exposure to the valuations environment where you can develop sound technical knowledge. The successful candidate will be presented with the following opportunities and responsibilities:
- Overseeing the end-to-end reporting processes for the MFC Risk product range. The incumbent will be required to continually review and improve existing methods, models and processes. The role will participate in various projects, relating to enhancing valuation methods and basis. The candidate will also own and deliver the reporting of the results with appropriate analysis and insights to drive decision making within the MFC space.
- Financial reporting - Ensure that valuation results are produced accurately, within agreed deadlines and with appropriate supporting commentary. This will also provide the opportunity to present results to the Finance Actuary and complete a formal valuation report. The reporting will include IFRS, SAM and Embedded Value reporting at product portfolio level)
- Capital management – Support for producing capital (incl SCR) calculations accurately and on time for the product portfolio
- Business planning / forecasting – Support the team that provides forecasting and ongoing monitoring (outside of valuation periods) of the financial impacts of the OML strategy (by providing the necessary technical calculations)
- Investigations – Undertake investigations (on behalf of Business Partner, Finance Actuary and Actuarial Manager) as will be delegated to you
- Models – Ownership of Prophet and DCS models used in valuations
- Continuous improvements – Enhancements of models and processes that produce IFRS/FSV, MCEV and SAM reporting
- General – Ensure that all actuarial processes are performed as efficiently as possible and are compliant with the current risk control environment.
Requirements: Skills, Qualifications and Experience required
- Newly/nearly qualified actuary or senior actuarial student (9+ actuarial exemptions)
- Substantial actuarial experience
- Strong technical skills
- Strong detail orientation coupled with the ability to see the “big picture”
- Excellent communication skills (both written and verbal)
- Motivated self-starter who shows initiative, is proactive, looks for ways to improve
- Able to complete tasks within agreed timelines and drive projects to completion with minimal guidance
- Interest in financial modelling software
- Ability to plan and prioritise
- Willing to learn and grow
- High level of accountability
The following would also be advantageous:
- Knowledge of the MFC environment, products and systems
- Valuation experience
- Prophet and DCS models experience
Skills
- Actuarial Science
- Financial Reports
- Forecasting
- Group Problem Solving
- Reporting Processes
Competencies
- Balances Stakeholders
- Builds Networks
- Business Insight
- Collaborates
- Communicates Effectively
- Cultivates Innovation
- Decision Quality
- Drives Results
Education
Closing Date
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Job Description
- Responsible for driving the development of new business opportunities / initiatives either for existing business units or in the process of setting up new business units.
- Ready to Build Your Own Success? Become a Business Consultant in East-London!
- Are you ambitious, entrepreneurial, and driven to win? Do you thrive on building strong relationships and unlocking new business opportunities?
- We’re looking for a dynamic Business Consultant (Broker Consultant) to join one of our thriving branches. This is your chance to combine business development, marketing, and sales into a career where you determine your success and your rewards.
What’s in it for you?
- A guaranteed income for your first 6–12 months to help you ramp up
- Uncapped commission thereafter—your hustle sets your earnings
- Work with a portfolio of brokers to grow their businesses and promote Old Mutual’s market-leading solutions
What You’ll Do:
- Market and sell Old Mutual’s financial products to brokers
- Support brokers with business efficiency, compliance, and growth strategies
- Upskill brokers on product offerings and digital tools
- Drive usage of self-service systems
- Partner with our Sales Support team for seamless execution
What You Bring:
- Matric (Grade 12) is a must
- A commercial degree or diploma is a plus
- Financial services experience is essential
- At least 2 years in a broker-facing or similar role is advantageous
- A valid driver’s license and own vehicle
- Self-starter with entrepreneurial flair
- Energetic, confident, and a great communicator
This is more than just a sales role—it’s a chance to shape your future with one of South Africa’s most trusted financial brands.
Are you ready to own your success? Apply now and let’s grow together.
Skills
- Building Trust
- Client Management
- Client Needs Assessments
- Consultative Selling
- Customer-Focused
- Customer Service
- Customer Understanding
- Customer Value Proposition Development
- Direct Selling
- Identifying Sales Opportunities
- Sales Closing Techniques
- Sales Data Management
- Sales Software
- Strengthening Customer Relationships
Competencies
- Action Oriented
- Builds Networks
- Business Insight
- Communicates Effectively
- Customer Focus
- Directs Work
- Drives Results
- Instills Trust
- Education
Closing Date
go to method of application »
Job Description
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
- Building Trust
- Consultative Selling
- Customer-Focused
- Customer Service
- Customer Understanding
- Direct Selling
- Identifying Sales Opportunities
- Oral Communications
- Probing Questions
- Qualifying Prospects
- Sales Data Management
- Sales Software
- Strategic Selling
- Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher
- Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Requirements
- Grade 12(Matric)
- Clear Criminal and Credit Record
- A valid Driver’s licence and own car
- A clear criminal and credit check
- Proven computer literacy and digital dexterity
- Excellent communication skills (written and verbal)
- Sound planning and organising abilities
- Ability to collate, analyse and synthesize information
- Entrepreneurial mindset
- Sound business acumen
- GRIT, resilience and tenacity to stay the course.
- Sales orientation
Skills
- Building Trust
- Consultative Selling
- Customer Feedback Management
- Customer-Focused
- Customer Service
- Customer Understanding
- Direct Sellin
- Identifying Sales Opportunities
- Oral Communications
- Probing Questions
- Qualifying Prospects
- Sales Data Management
- Sales Software
- Strategic Selling
- Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Requirements
- Grade 12(Matric)
- Clear Criminal and Credit Record
- A valid Driver’s licence and own car
- A clear criminal and credit check
- Proven computer literacy and digital dexterity
- Excellent communication skills (written and verbal)
- Sound planning and organising abilities
- Ability to collate, analyse and synthesize information
- Entrepreneurial mindset
- Sound business acumen
- GRIT, resilience and tenacity to stay the course.
- Sales orientation
Skills
- Building Trust
- Consultative Selling
- Customer Feedback Management
- Customer-Focused
- Customer Service
- Customer Understanding
- Direct Sellin
- Identifying Sales Opportunities
- Oral Communications
- Probing Questions
- Qualifying Prospects
- Sales Data Management
- Sales Software
- Strategic Selling
- Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- Responsible for management support for the Risk and Compliance function internally within the business unit and externally to clients and Group functions.
- The role entails a focused approach on managing the adherence to the regulatory and risk requirements following core risk and compliance methodologies.
- Responsible for the implementing Compliance and Risk management plans, policies, processes and monitoring to ensure the organisation complies with laws, regulations, statutory and supervisory requirements.
- Responsible for the delivery of key Risk and Compliance initiatives that will ensure adherence to regulatory and risk requirements.
Drive and champion governance, risk & compliance leading practices
- Provide reports on a regular basis to keep respective governance structures informed of the operation and progress of compliance efforts.
- Develop and monitor key risk indicators that are mapped to various risks to determine elevations in risk and proactively implement risk mitigation measures.
- Responsible for analysing the key regulatory universe and advising the business and the cells on how to adhere to the requirements.
- Regularly monitor and report on compliance to Group Policies and Processes, Procedures and Standards. Escalate and find resolution for areas of non-compliance.
- Regularly evaluate the adequacy and effectiveness of policies, procedures, processes, systems and internal controls.
- Implement policies and procedures designed to mitigate exposure and enhance compliance activities.
- Conduct risk analysis, modelling and scenario stress testing to assess the effectiveness of existing controls given current and future legislative, regulatory and/or statutory amendments.
- Monitor compliance with applicable regulatory requirements relevant to the organization and its products and/or services.
- Identify potential areas of compliance vulnerability and risk; develop and implement corrective action plans for resolution of problematic issues.
- Provide general guidance around new product and marketing developments from a compliance point of view.
- Define and implement processes and procedures to ensure that all regulatory and compliance risks are identified.
- Develop and maintain a system/tool(s) that support the ease of data collection, consolidation and submission for audit purposes.
- Develop regular risk assessments and performance and provide the updates to key stakeholders/customers.
- Act as an independent review and evaluation body to ensure that compliance issues/concerns within the organization are being appropriately evaluated, investigated and resolved.
- Provide reports and feedback on a regular basis to keep respective governance structures informed of the operation and progress of compliance efforts.
- Forward-looking planning to pre-empt regulatory information request and analysis required to enhance conduct and regulatory environment.
- Provide technical inputs and provide support on risk and compliance in strategic/non-strategic projects.
- Responsible for regulatory evidence collation, reporting and monitoring.
- Identify, plan, facilitate and communicate training requirements and encourage awareness.
Service delivery to customer satisfaction
- Build and maintain relationships with second and third lines of defense.
- Manage the SLA with second line compliance. Collaborate and work with second line risk and compliance teams to ensure required service levels are delivered.
- Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
- Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
- Share knowledge on, and participate in the creation of new
- standards, control systems and procedures to maintain service delivery.
Continuous improvement to ensure effective service
- Assist with analysis of data and trends to ensure that effective actions can be implemented.
- Conduct Risk-based root cause analysis to identify initiatives to remediate systemic issues.
- Post reporting and review to identify mitigation activities required.
- Ensure adherence to organisational policies, practices, guides, mandates and procedures.
Cost control and governance adherence
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
- Comply with corporate governance policies, procedures and standards.
- Operate within agreed mandates.
- Contribute to the development and implementation of fit for purpose budgets.
Manage quality people practices
- Align own behaviour with the organisation culture and values.
- Share and transfer product, process and systems knowledge to colleagues and team members.
- Collaborate and work with the business to deliver required service levels.
- Actively share information with other team members regarding successes, issues, trends and ideas.
Experience, knowledge & skills required
- Bachelor’s degree in risk management, LLB or Relevant law related degree or qualification.
- 5-8 years’ experience in a Compliance & Risk management role within the Non-life Insurance industry.
- 5-8 years’ project planning, managing, reporting and stakeholder management experience required.
Skills
- Compliance Software,
- Data Compilation
- Engineering Standards
- Executing Plans
- Legal Practices
- Performance Management Design
- Policies & Procedures
- Procurement Performance
- Project Quality Management
- QA Methodologies
- Regulatory Compliance Management
- Requirements Development
Competencies
- Balances Stakeholders
- Communicates Effectively
- Financial Acumen
- Instills Trust
- Interpersonal Savvy
- Manages Ambiguity
- Manages Complexity
- Optimizes Work Processes
Education
- NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Closing Date
go to method of application »
ob Description
DESCRIBE MAIN RESPONSIBILITIES *
Implementation of cloud architecture standards and principles
Define and implement cloud engineering patterns & standards
Automation - Development of automation systems to enable scale and speed. Removal of any manual processes within the cloud environment
Evaluation of cloud services
Identify PaaS and SaaS services for the Ecosystem
Define standards together with cloud architecture and security for usage of services and development of self-service capability for the identified service
Monitoring
Define monitoring and reporting requirements.
Implementation of monitoring for ecosystem.
Inclusion of monitoring practices for services and infrastructure automation
Continuous Improvement – Cost Optimisation, Performance Improvement, Capacity management
Liaise with vendors to drive the selection and procurement of cloud enabling technologies and services
Manage Networking of cloud environments
Ensure Recovery
Manage Infrastructure Availability and Resilience
Define and implement cloud policies
Manage governance and compliance for cloud
Incident Management for cloud environments
Management of OM Landing zones - Mutlicloud
Management of centralized platforms on cloud e.g EKS, ECS
Assessment of maturity of squads cloud practice adoption and creation of plans and processes to improve maturity
MINIMUM WORK EXPERIENCE (REQUIRED FOR THE JOB)*
Work Experience
Level General Experience 6
Managerial Experience 6
MINIMUM EDUCATION (REQUIRED FOR THE JOB)*
- A numerate Bachelors Degree (e.g.Computer Science, Mathematics, Engineering) with minimum or equivalent technical qualification
- 5 years of professional experience.
- Relevant cloud certification
RESPONSIBILITIES
Cloud Service Delivery Management | INFORMATION TECHNOLOGY/DIGITAL | CLOUD COMPUTING
- Direct and oversee cloud service delivery infrastructure management to ensure business requirements can be met.
Continuous Improvement | GENERAL | INNOVATION
- Lead the review of existing operations and the implementation of innovation processes across the division or function to ensure the required continuous improvement outcomes are delivered.
Continuous Integration | PROJECT AND PROGRAM MANAGEMENT | PROJECT/PROGRAM/PORTFOLIO MANAGEMENT
- Oversee the ongoing integration work for a large project or program (i.e. construction, configuration, platform, system, application, product, service, etc.) and reprioritize the work and the deployment of resources to reduce costs and increase the value of the work delivered
Cloud Architecture | ANALYTICS AND DATA SCIENCE | DATA SCIENCE
- Design, implement, and evolve robust and effectively aligned cloud architecture solutions.
Cost Accounting | FINANCE AND ACCOUNTING | FINANCIAL PLANNING AND ANALYSIS
- Lead a team of cost accountants and conduct complex analyses of the business's costs to identify variances, suggest efficiencies, and increase profitability.
Analysis of "As Is" and "To Be" | INFORMATION TECHNOLOGY/DIGITAL | BUSINESS AND SYSTEMS ANALYSIS
- Document the most complex "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
Company Data Protection | INFORMATION TECHNOLOGY/DIGITAL | DATA MANAGEMENT
- Design, implement and monitor complex disaster recovery and contingency plans to protect company data.
Data Management | INFORMATION TECHNOLOGY/DIGITAL | DATA MANAGEMENT
- Take responsibility for developing and delivering a key element of the organization's data management system.
Information Security | INFORMATION TECHNOLOGY/DIGITAL | DATA MANAGEMENT
- Define business impact of security incidents and identify and drive recommendations for change to prevent similar incidents.
Personal Capability Building | GENERAL | INNOVATION
- Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function.
- Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.
- The cloud engineer will be responsible for managing and overseeing Old Mutuals cloud infrastructure, including designing, implementing, and maintaining cloud-based technologies, optimizing cloud usage and performance, and ensuring the security and availability of the cloud environment. This job will also collaborate with cross-functional teams to provide technical expertise, coaching and support for cloud-related initiatives
Skills
- Adaptive Thinking
- Adaptive Thinking
- Agile Methodology
- Amazon Web Services (AWS)
- Azure Devops
- Change Management
- Cloud Compliance
- Cloud Computing
- Cloud Delivery
- Cloud Deployment
- Cloud DevOps
- Cloud Engineering
- Cloud Infrastructure Management
- Cloud Monitoring
- Cloud Networking
- Cloud Security
- Cloud Solutions
- Cloud Technology
- Computer Network Security
- Cost Account Management
- Cost Budgeting
- Data Analysis
- Data Collection Methods
- DevOps
- Enterprise Application Integration (EAI) {+ 11 more}
Competencies
Education
- NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
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Aspires to be a Financial Adviser
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust
- Consultative Selling
- Customer Feedback Management
- Customer-Focused, Customer Service
- Customer Understanding
- Direct Selling
- Identifying Sales Opportunities
- Oral Communications
- Probing Questions
- Qualifying Prospects
- Sales Data Management
- Sales Software
- Strategic Selling
- Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- Matriculation Certificate (Matric)
Closing Date
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Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling
- Customer Feedback Management
- Customer-Focused
- Customer Service
- Customer Understanding
- Evaluating Information
- Identifying Customer Needs
- Identifying Sales Opportunities
- Oral Communications
- Probing Questions
- Qualifying Prospects
- Sales Data Management
- Sales Software
- Strategic Selling
- Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
go to method of application »
Job Description
- Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.
Responsibilities
- Leadership and Direction
- Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.
Customer Relationship Management / Account Management
- Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
- Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Sell Customer Propositions
- Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations.
- Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
Performance Management
- Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
Operations Management
- Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.
Promoting Customer Focus
- Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
Key Account Management
- Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures.
- Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.
Customer Relationship Development / Prospecting
- Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships.
- Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.
Budgeting
- Track budgets and report variances to more senior colleagues.
Organizational Capability Building
- Provide coaching to team members to develop their skills.
Minimum Requirements:
Skills
- Building Trust
- Change Management
- Client Needs Assessment
- Commercial Acumen
- Consultative Selling
- Customer-Focused
- Customer Service
- Customer Understanding
- Direct Selling
- Executing Plans
- Identifying Customer Needs
- Identifying Sales Opportunities
- Sales Software
- Strengthening Customer Relationships
- Upselling
Competencies
- Builds Networks
- Business Insight
- Collaborates
- Communicates Effectively
- Customer Focus
- Demonstrates Self-Awareness
- Develops Talent
- Drives Results
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
go to method of application »
KEY RESULT AREAS
Technical Delivery:
- Collaborate with technical teams such as platform, security and operational teams to ensure alignment of data governance standards.
- Administrate and manage the Data Governance Tools for metadata management, data quality management and data classification.
- Manage partner relationships for data governance tools to ensure the bank is abreast of all new features or amendments within the tools.
- Setup, manage and maintain all workflows required for the tools to operate efficiently, i.e. connectors, API’s etc.
- Manage GitHub repositories related to Data Governance and ensure appropriate promotion strategies are in place.
- Ensure all Pre-production and Production environments are aligned with data governance enrichment within the tools.
- Ensure the tooling remains up to date and relevant to any new standards introduced or enhancements to existing standards.
- Maintain documentation to support the use of the tools and their features as well as best practices to ensure governance of data within the tools.
- Monitor and resolve data governance-related issues.
- Provide training and support to end-users on data governance procedures and tools.
- Ensure compliance with data privacy regulations, such as POPIA, GDPR and CCPA etc.
- Review, analyse and continuously improve data governance standards and procedures in line with the tool’s technical capabilities.
- Participate in data governance-related meetings and working groups.
Metadata Management
- Setup, manage and maintain the Data Catalogue tool’s backend configurations.
- Establish structures and custom attributes to enable data stewards in maintaining data dictionaries and data lineage documentation.
- Setup and maintain playbooks and workflows as new data assets and domains are introduced.
- Support the data stewards to automate any manual metadata enrichment.
Data Quality Management
- Conduct data quality assessments and implement data quality improvements.
- Assist business with identifying data quality requirements and implement monitoring and remediation processes.
- Ability to identify and interpret trends in data to support and improve overall data quality.
- Support data stewards with creating and promoting monitors across environments.
- Monitor data quality alerts and support the data stewards to resolve any incidents to completion.
Data Classification and Tagging
- Oversee data asset tagging process in line with the data classifications defined by the data stewards.
- Support with ensuring that the appropriate tags are reflecting in the data catalogue tool across the various environments.
- Ensure that roles are defined in line with the data security policy to limit the exposure of PII using the applied tags.
ROLE REQUIREMENTS
Experience:
- Understanding of data management and data analysis.
- Proficiency in using metadata catalogues and data quality tools.
- Strong knowledge of data modelling and database technologies.
- Strong skills in data governance, data integration, and data mapping.
- Strong engineering and technical skills to manage repositories and configurations.
- Responsible for regular communication with Partners.
- Ensure adherence to an enterprise data governance framework for data practices, policies, and standards both at a technical and functional level.
- Ensure effective internal controls by monitoring metrics and driving performance through improvement initiatives.
- Champion enterprise data governance and data initiatives.
- Deliver on data governance strategy and overall objectives.
- Ensure data governance initiatives result in enterprise and functional benefits.
- Facilitate the development and implementation of data standards and adoption requirements.
- Strong project management, risk management and data governance skills.
Qualifications:
- Bachelor’s Degree in Computer Science, Information Systems or similar fields like Big Data, etc.
- A minimum of 4 - 6 years of technical or data governance experience.
- Related Data Governance certification(s) would be advantageous.
- Ability to operationalize data governance and data quality across the enterprise.
- Experience in implementing data management and governance roles, principles, processes and procedures.
- Implementation of enterprise level data quality, master data management and related metrics.
- Strong analytical and critical thinking skills.
Skills
- Business Requirements Analysis
- Confidentiality
- Current State Assessment
- Database Administration
- Database Queries
- Database Reporting
- Data Classification
- Data Compilation
- Data Compression
- Data Controls
- Data Encoding
- Data Modeling
- Executing Plans
- Gateway Servers
- IT Architecture
Competencies
- Action Oriented
- Builds Effective Teams
- Communicates Effectively
- Cultivates Innovation
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Persuades
Education
Closing Date
Method of Application
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