Available Jobs at SMD Technologies

Job description

• We are seeking a skilled Technical Writer to join our Arts team. The ideal candidate will have excellent technical writing skills. As a Technical Writer, you will be responsible for creating clear and comprehensive user instruction manuals for a wide range of brands and products.

Key Responsibilities:

• Write clear, concise, and comprehensive user instruction manuals.
• Explain complex technical concepts in an understandable manner.
• Tailor instruction manuals to the target audience's knowledge level and language proficiency.
• Ensure compliance with relevant regulations and industry standards.
• Create or work with visual assets to aid understanding.
• Participate in user testing to ensure user-friendliness.
• Collaborate with product designers, engineers, and other stakeholders.
• Revise and update manuals as needed due to product changes or improvements.
• Manage time effectively to meet deadlines.

Key Requirements:

• 2-3 years of experience as a technical writer
• Excellent technical writing skills.
• Understanding of audience needs and preferences.
• Deep product knowledge.
• Proficiency in Adobe Suite (Photoshop, Illustrator, InDesign).
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Advanced English language skills, both written and verbal.
• Advanced communication skills.
• Experience in technical writing, preferably in user instruction manuals.
• Knowledge of artificial intelligence (AI) and technical drawing is advantageous.
• Strong time management skills.

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• The sales administrator is responsible for assisting with any administrative duties with regards to the independent client accounts in the company. The administrator must work directly with our office staff to ensure all administrative tasks are efficiently and effectively implemented. 

Roles and Responsibilities:

• Resolving independent client issues and complaints 
• Collaborating with sales team 
• Meeting all client needs 
• Accurate data capture and analysis 
• Order capturing and processing; from receipt to delivery 
• Following up on orders and client requirements 
• Providing feedback internally and externally 
• Keeping accurate and up-to-date filing systems 
• Evaluation of clientele needs 
• Assisting in the preparation for meetings with clients 
• Sending reminders regarding upcoming appointments 
• Suggest changes to office task workflow to improve efficiency 
• Answer phones in a professional manner and direct calls to appropriate persons or take detailed messages 
• Adhere to and meet deadlines that are communicated 

Requirements and Qualifications:

• Sales admin experience (1 – 3 years) 
• Valid SA driver’s license and own functional car 
• Strong matric and/or tertiary study results (relevant NQF7 or Bachelor’s Degree preferred) 
• Intermediate to advanced computer skills with knowledge of Microsoft Office Suite (outlook, work, excel, etc..) 
• Knowledge of an accounting package advantageous (eg: Pastel/SAP) 
• Able to multi-task, manage multiple accounts, prioritize, and manage time efficiently 
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Excellent team player 
• Excellent problem-solving skills.

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Job Description:

• We are seeking a seasoned and results-driven Senior Sales Manager to join our dynamic team. The ideal candidate will have extensive experience in managing independent sales, B2B sales, and education sales. This role is crucial in expanding our market reach, driving revenue growth, and strengthening our presence across various sales channels.

Key Responsibilities:

• Independent Sales Management:
• Oversee and manage sales to independent retailers, ensuring consistent growth in sales volumes and market share.
• Develop and implement strategies to build and maintain strong relationships with independent retailers.
• Monitor market trends and competitor activities, adjusting strategies as necessary to stay competitive.
• B2B Sales Management:
• Lead the B2B sales efforts, targeting businesses across various industries.
• Identify and pursue new business opportunities, cultivating relationships with key decision-makers.
• Collaborate with the product development team to align offerings with market demands and client needs.
• Education Sales Management:
• Drive sales within the education sector, targeting schools, universities, and educational institutions.
• Develop tailored sales strategies to meet the specific needs of educational clients, ensuring the delivery of value-added solutions.
• Foster relationships with key stakeholders in the education sector to secure long-term partnerships.
• Team Leadership:
• Lead and mentor a team of sales professionals, providing guidance and support to achieve individual and team targets.
• Conduct regular performance reviews, setting clear objectives and providing constructive feedback.
• Drive a culture of excellence, ensuring the team is motivated and aligned with the company’s sales goals.
• Reporting and Analysis:
• Prepare and present regular sales reports to senior management, outlining performance against targets and key metrics.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Provide insights and recommendations for optimizing sales strategies across all channels.

Requirements:

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Minimum of 5 years of experience in sales management, with a strong focus on independent sales, B2B sales, and education sales.
• Proven track record of achieving and exceeding sales targets.
• Strong leadership skills with the ability to manage and inspire a sales team.
• Excellent communication and negotiation skills.
• Ability to build and maintain strong relationships with clients across various sectors.
• Proficiency in CRM software and MS Office Suite (Word, Excel, PowerPoint).
• Strong analytical skills with the ability to interpret sales data and make informed decisions.
• Ability to work under pressure and manage multiple priorities.

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• The Junior Human Resources Business Partner (HRBP) will play a crucial role in supporting HR functions, with a focus on industrial relations, administrative duties, and general business operations. This role requires a proactive individual who can ensure that HR policies are implemented effectively, support industrial relations efforts, and contribute to smooth business operations by providing general administrative support.

Key Responsibilities:

Industrial Relations (IR):

• Assist in managing disciplinary processes, grievances, and disputes in compliance with labor laws and company policies.
• Support the coordination and preparation for hearings and other employee-related matters.
• Provide advice and guidance to line managers and employees on industrial relations issues, including conflict resolution, disciplinary procedures, and grievances.
• Stay up to date with relevant labor legislation and ensure compliance in all areas of industrial relations.

HR Business Partnering:

• Support managers in implementing HR policies, workforce planning, talent management, and employee engagement strategies.
• Provide day-to-day HR advice to employees and managers, ensuring a fair and consistent approach in line with company policies and procedures.
• Collaborate with the HR team on performance management, including tracking employee progress and development.

Administrative Support:

• Maintain accurate HR records, including personnel files, contracts, and documentation related to industrial relations cases.
• Assist in the preparation of HR reports, metrics, and presentations for internal use.
• Support recruitment activities such as scheduling interviews, onboarding, and maintaining recruitment documentation.
• Assist in the development and administration of HR policies and procedures.
• Handle general office administration tasks, including answering phone calls, managing correspondence, and scheduling meetings.

General Business Support:

• Provide general administrative and operational support to ensure the smooth running of day-to-day business operations for the merchandiser team.
• Support cross-departmental initiatives, ensuring effective coordination between HR and other business units.
• Contribute to business operations by assisting with documentation, reporting, and coordinating projects as required.
• Act as a liaison between HR and other departments to address operational challenges and find solutions that enhance business performance.
• Provide support in handling ad hoc tasks and special projects as assigned by management.

Key Requirements:

Qualifications:

• Bachelor’s degree in human resources, Industrial Relations, Business Administration, or a related field.
• Relevant HR/IR certifications are advantageous.
• Minimum of 1-2 years of experience in a similar HR role, with exposure to Industrial Relations and business operations.

Skills and Competencies:

• Strong understanding of labor laws, industrial relations practices, and relevant legislation.
• Excellent interpersonal and communication skills, with the ability to work effectively with diverse teams.
• Strong problem-solving and conflict resolution skills.
• Detail-oriented with strong organizational and administrative abilities.
• Ability to handle sensitive and confidential information with discretion.
• General business acumen with the ability to understand and contribute to business operations.

Personal Attributes:

• High level of professionalism and integrity.
• Ability to work independently as well as collaboratively in a fast-paced environment.
• Strong emotional intelligence and resilience when dealing with conflict situations.
• Eagerness to learn and grow within the HR function and broader business operations.