Available Jobs at Telkom

Core Description

• Responsible for the Technical Architecture related to the Mobile/ FMC Core Network, VAS and Online Rating and Charging environments.
• Formulating a Solution Architecture for conceptualised Products and Services.
• An excellent understanding of the Technical Architecture is required. Technology Strategy and Research will form part of this portfolio.
• Providing Technical support/ consultancy to relevant Business Units. Involvement in the tender process.

Job Responsibilities

OUTPUT 1

• Researched, Assessed and Selected Technologies

SUB-OUTPUTS

• Perform technology scan
• Compile reports
• Compile technology strategies and policies, and present these
• Obtain approval (feedback and follow-up)
• Monitor implementation

RANGE

• Switching and protocol technologies
• Routing
• Service platforms
• Network management
• Applications and services

OUTPUT 2

• Performed Sourcing Activities

SUB-OUTPUTS

• Prepare technical specifications
• Update technical specification
• Attend sourcing committee meetings
• Assure integration by means of complete specification in documents
• Compile and issue request for information (RFI)
• Evaluate RFI

RANGE

• Service platforms
• Switching
• Routing
• Network management
• Applications And Services

OUTPUT 3

• Compiled Technical Service Description

SUB-OUTPUTS

• Perform technical assessment
• Define the technical means for implementing the service in Telkom's network
• Provide due dates for the implementation of service
• Provide an understanding of the network limitations
• Provide technical input for the specification and development of service
• Provide the detailed and accurate costs of implementing the service
• Co-ordinate input from SME's
• Ensure description of IFs, CDRs, functionality, provisioning and NM is done completely to ensure smooth project realisation

RANGE

• All Telkom's Products and Services

OUTPUT 4

• Provided Consultation

SUB-OUTPUTS

• Ensure that technical understanding is in line with products team and other stakeholders
• Formulate and present possible solutions
• Compile and distribute reports/ documentation
• Provide feedback

RANGE

• Technical
• Trouble shooting
• Minor modifications
• Minor software patches

OUTPUT 5

• Evaluated Technology/ Service Application

SUB-OUTPUTS

• Consult with the group responsible for evaluation/ proof of concept
• Provide input wrt required test cases that influence the business
• process (typically billing and administration)

RANGE

• All solution components as defined by CET

OUTPUT 6

• Conducted NGN-related Research

SUB-OUTPUTS

• Gather information
• Provide feedback
• Submit to relevant role players
• Conduct research
• Determine nature of research objectives
• Prioritise objectives
• Consult with role players / client
• Compile research report

RANGE

• New / existing / obsolete technologies

Core Competencies

FUNCTIONAL KNOWLEDGE

• Fixed and Mobile Telephone Network; 3GPP Standards and Architecture; Interface (SS7/ SIGTRAN, CAP, MAP, etc.); Technical; Suppliers; Technology; Communication Systems; Communication Technology; IP Networks

FUNCTIONAL SKILLS

• Technical Documentation Interpretation; Conflict Management; Consultation Techniques; Evaluating Techniques; Research Techniques; Analytical; Problem Solving; Cross Functional Teamwork; Technical Writing Techniques; Continuous Improvement; Conceptual Ability; Systems Engineering

Certifications

Education

• NQF 6: 3 year Diploma/ National Diploma in Engineering or Telecommunication

Experience

• 3 Years relevant experience

Additional Information

Qualifications and Experience:

• B.Tech Electrical or B.Eng. Electrical/ Electronic degree or a Technical qualification in Telecommunications.
• Experience preferably in IT/ Solution Architecture environment.

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Core Description

• Responsible for order processing, billing, and porting of all Business Commercial applications, requests and projects for voice and data services on Fixed, Mobile, Fixed Mobile Convergence and Customer Specific Solutions across Business, Corporate and Government segments.
• Manage all enquiries, billing disputes and feedback interacting with Customers, Sales, Technical, IT & Credit Management.
• Handle and enable customer contractual agreements. Ensure data integrity on all applicable systems.

Job Responsibilities

OUTPUT 1

• Processed Orders

SUB-OUTPUTS

• Receive/ analyze application/ quote/ instruction/ order/ action item or draw order pools
• Identify customer requirements
• Gather and verify information
• Distribute request
• Update/ record/ create application/ instruction/ order on relevant system
• Verify credit status/ customer status of application/ instruction/ order
• Validate/ task order
• Allocate infrastructure where required
• Schedule appointment for customer with technical division where required on Broadcasting/ temporary services
• Ensure and follow up orders at correct stages
• Log action items where required
• Upload IM with SAP Delivery note
• Submit order for delivery
• Order customer requested equipment where required on relevant systems
• Follow up on order/delivery of equipment
• Identify and follow up on opportunities
• Provide alternative where specific equipment/ stock is not available
• Provide feedback to customer
• Obtain technical network information
• Verify dismantlement date
• Verify billing data
• Dismantle temporary service where required
• File records/ attach documents
• Provide reports when required
• Assist in validating processes and procedures where required
• Assist in piloting Business Commercial and Mobile interventions
• Porting Fixed & Mobile services

RANGE

• All Enterprise Commercial Fixed Line, Data, Mobile and Fixed Mobile Convergence Products, Services and Solutions
• Couriers
• Vendors and Suppliers
• Sales Channels
• Internal and External Customers
• Telkom Systems
• Support Systems

OUTPUT 2

• Activated Service

SUB-OUTPUTS

• Receive confirmation of installation of service/ delivery of equipment
• Draw order pools
• Obtain completion certificate where required
• Verify information
• Update system with relevant comment/serial number/ order number
• Create GRN
• Activate Order
• Put into Service
• Verify activation
• Provide feedback (Draft letter to Customer)
• Complete Action item
• Activate SIM and IMEI for mobile services/ devices delivered
• Forward Welcome letter to customer
• Ensure Billing
• File records/ Attach documents to system
• Provide reports when required
• Assist in validating processes and procedures where required
• Assist in piloting Business Commercial and Mobile interventions

RANGE

• All Enterprise Commercial Fixed Line, Data, Mobile and Fixed Mobile Convergence Products, Services and Solutions
• Couriers
• Vendors and Suppliers
• Sales Channels
• Internal and External Customers
• Telkom Systems
• Support Systems

OUTPUT 3

• Handled Fall offs

SUB-OUTPUTS

• Receive/ analyze fall off/ fall out/ rejection/ handled delivery report
• Determine nature of support action to be provided
• Execute support actions
• Provide alternative solution where possibleProvide feedback
• Follow up with Other Line Operator
• Handle Port In's/ Out's
• Manually complete porting order where required
• Identify and assess number returns to Other Line Operators
• Provide reports when required
• Assist in validating processes and procedures where required
• Assist in piloting Business Commercial and Mobile interventions

RANGE

• All Enterprise Commercial Fixed Line, Data, Mobile and Fixed Mobile Convergence Products, Services and Solutions
• Couriers
• Vendors and Suppliers
• Sales Channels
• Internal and External Customers
• Telkom Systems
• Support Systems
• Space limitation: see Comments for Output 4

Core Competencies

FUNCTIONAL KNOWLEDGE

• Products and Services Regulations; Telkom Policies & Procedures; Systems; Regulator; Computer Software; Contracts; Legal documentation

FUNCTIONAL SKILLS

• Time Management; Stress Handling Techniques; Interviewing Techniques; Decision Making; Communicating; Conflict handling; Problem solving; Computer Literacy; Business Acumen

Certifications

Education

• NQF 4: Grade 12

Experience

• 3 Years relevant experience

Additional Information

Outputs (continued)

OUTPUT 4

• Handled Enquiries

SUB-OUTPUTS

• Receive/ Analyze enquiry
• Process enquiry
• Gather the information/ requirements
• Investigate enquiry
• Negotiate with Customer for alternative service/ product
• Arrange credit if required
• Resolve disputes
• Provide feedback
• Update system
• File records/ Attach documents
• Receive/ analyze email queries
• Handle incidents/ requests and CRM cases
• Handle high level escalations
• Handle social media queries /Hello Peter queries
• Provide reports when required

RANGE

• All Enterprise Commercial Fixed Line, Data, Mobile and Fixed Mobile Convergence Products, Services and Solutions
• Couriers
• Vendors and Suppliers
• Sales Channels
• Internal and External Customers
• Ad hoc requests
• ARS Cases
• Escalations

Experience:

• Experience in an order processing and customer service environment.

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Core Description

• Responsible for the effective management of Mobile Build in the region, ensuring an efficient and reliable mobile network. Implement and manage all functions pertaining to the region's Integrated Planning and Project Management Operations to maintain a positive customer experience.

Job Responsibilities

Responsible for the management of Mobile Network Build in accordance with the business objectives:

• Manage all functions pertaining to Integrated Engineering and Project Management Operations.
• Develop and execute an operational plan.
• Obtain required information from key role players.
• Identify, implement and monitor targets & goals for environment.
• Responsible for engineering of new technology, technology integration, technical product development and network upgrades.
• Build of mobile network and implement roll-out plan.
• Ensure cost effective pre-provision network is in place at the right time.
• Connecting customers to the network.
• Management and control of building activities outsourced to contractors and ensure quality checks on infrastructure.
• Implement human capital plan and workforce planning.

Manage the performance, productivity, development and wellbeing of own team:

• Effective people management
• Provide appropriate training and development initiatives
• Establish conducive work environment
• Manage employee health & safety
• Develop a high performance driven team
• Manage the performance, productivity, and wellbeing of own team
• Ensure leadership and performance that is aligned with the Openserve culture and values

Management of Functional Area:

• Build and maintain efficient relationships with key internal and external stakeholders and service providers
• Monitor and mitigate risks activities (including business continuity and operational risk management) within the technology environment
• Support to strategic projects led from Openserve and other parts of Openserve Group
• Manage OPEX and CAPEX budget, expenditure and performance reporting with strict discipline
• Ensure legislator compliance and corporate governance
• Implement and adhere to Openserve policies and procedures
• Drive BBBEE Diversity targets

Core Competencies

FUNCTIONAL KNOWLEDGE

• Customer experience; Technology; Telecommunications; Openserve Policies & Procedures; Business Acumen; Financial Management; Operational System

FUNCTIONAL SKILLS

• Conceptual Ability; Interpersonal; Performance Achievement; Innovation; Problem Solving; Empowering Ability to empower the team; Technical; Diversity Management; Change Management

Certifications

• None

Education

• NQF 6: 3 year Diploma/ National Diploma in Telecommunication or Business/Commerce

Experience

• 5 Years relevant experience

Additional Information

Experience:

• Experience preferably in telecoms/ mobile-related environment.

Special Requirements

• None

Physical Requirements

• None

Key Stakeholders

• Customers
• Labour
• Suppliers/ Service Providers
• Partners
• Internal customers
• External customers
• Mobile Cellular Networks

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Core Description

• Ensure timely and accurate execution of all the sales operations processes and procedures and act as a single point of contact to resolve queries and respond to requests from the customers, dealers and sales staff.
• To pro-actively interface with all relevant departments and possibly external partners, including management. To interface and interact with the Dealer or channel partners.

Job Responsibilities

OUTPUT 1

• Solved Customer/ Dealer Problems

SUB-OUTPUTS

• Gather information and determine root cause
• Identify and implement possible solutions
• Escalate customer care issues
• Provide reports for management

RANGE

• Dealer and customer related queries
• Dealer related complaints
• High level escalations

OUTPUT 2

• Registered Dealers

SUB-OUTPUTS

• Process vendor applications paper work
• File and store Dealer Agreements, annexure and vendors documents
• Coordinate interdepartmentally and within the sales operations team to ensure dealers are loaded on the various systems

RANGE

• Dealers
• WASP dealers
• Sales Channel

OUTPUT 3

• Processed Orders

SUB-OUTPUTS

• Maintain Order queues & Process orders as requested
• Coordinate interdepartmentally and with external appointed companies to ensure prompt delivery of order
• Monitor progress of order and provide clear, concise and timeouts feedback to customer and all other relevant stakeholders

RANGE

• All product related orders

OUTPUT 4

• Provided Support

SUB-OUTPUTS

• Manage and Maintain all Sales Operation IVR
• Provide admin support to Dealers & WASP business partners
• Manage and Maintain all Sales Operation Mailboxes
• Provide admin support

RANGE

• Dealers
• Customer complaints
• Dealer inbound calls
• Dealer loading of users
• Sales staff
• Management
• Dealer emails
• Systems, e.g pricing lists on SAP
• RICA Support
• Other departments

Core Competencies

FUNCTIONAL KNOWLEDGE

• Interpersonal; Analytical; Computer Applications; Problem Solving; Decision Making; Relationship Building; Communication; Telkom Processes & Procedures

FUNCTIONAL SKILLS

• Interpersonal; Analytical; Computer Applications; Problem Solving; Decision Making; Relationship Building; Communication; Customer Liaison

Certifications

• None

Education

• NQF 4: Grade 12

Experience

• 5 Years relevant experience

Additional Information

Experience:

• Commercial/ Sales admin/ experience.
• Experience in a mobile environment is a prerequisite.

Special Requirements:

• Excellent telephone manner and communication skills.
• Attention to detail.
• Effective, efficient and accurate work manner.

Special Requirements

Physical Requirements

• None

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Core Description

• Accountable to develop, implement and maintain all PR Product & Brand external communication strategy and Interface with Business Units.
• Accountable for the development and implementation of an effective and pro-active PR and Communication strategy in line with the Group Communications strategy.
• Manage integrated communications plans across all channels.
• Apply Communication industry Best Practices and to build Strategic Relationships with Relevant Stakeholders by developing a stakeholder strategy.

Job Responsibilities

Accountable to develop, implement and maintain all PR Product & Brand external communication strategy and Interface with Business Units (35%)

• Communications strategy and plans obtain inputs from SME's and ensure implementation and feedback to all relevant stakeholders.
• Position and implement the Retail and Commercial media relations portfolio and strategy.
• Drive and implement a highly impactful Brand & Product communication campaign.
• Develop, implement and maintain all external communication PR strategies related to Products & Brand.
• Interface with Business Units and divisions to understand strategies, plans, timelines and operations.
• Manage Communications Policies, Processes and guidelines: approvals and sign-offs of strategy, content and key messaging.

Accountable for the development and implementation of an effective and pro-active PR and Communication strategy in line with the Group Communications strategy (30%)

• Obtain required information from key role players.
• Drive implementation of solutions.
• Monitor and measure success.
• Proactively manage and co-ordinate to media relations.
• Receive external information, conduct research, surveys and log media queries.
• Manage critical aspects related to the Science of Communication e.g. strategy, plans, key, messaging and evaluation criteria.

Manage integrated communications plans across all channels (15%)

• Implement the crisis communication strategy.
• Analyse internal and external environment.
• Communicate strategy to relevant role-players.

Apply Communication industry Best Practices (10%)

• Manage Communications Channels and evaluate efficiency and effectiveness of the channel.

Build Strategic Relationships with Relevant Stakeholders by developing a stakeholder strategy (10%)

• Partner with relevant internal & external stakeholders to improve service delivery.
• Build and manage strategic customer partnerships.

Core Competencies

FUNCTIONAL KNOWLEDGE

• Business Processes; Journalism; Financial Management; Communication; Problem Solving

FUNCTIONAL SKILLS

• Photography Techniques; Planning; Writing; Decision Making; Problem Solving; People Development

ATTITUDES/ LEADERSHIP COMPETENCIES

• Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical Approaches, Continuous improvement
• Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
• Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
• People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Developing people, Convincing people; Interacting with people
• Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; Values Aligned with Openserve Values

Certifications

• None

Education

• NQF 8: Honours Degree

Experience

• 7 Years relevant experience, of which at least 2 years on management level

Additional Information

Qualifications:

• NQF 8: 4-year Degree in Marketing/ Sales or Commerce.

Special Requirements:

• Excellent command of both written and spoken English and journalistic practice.
• Excellent business writing skills.
• Proven experience/ knowledge of Communication Management.

Special Requirements

• Valid Drivers license

Physical Requirements

• None

Key Stakeholders

• Media (Print, Electronic, Face to face, Audio-visual)
• Business Units