Available Jobs at Weaver Fintech Ltd

Role Purpose

• As the Credit Control Administrator at PayJustNow, your primary responsibility is to manage the end-to-end receivables process, ensuring timely and accurate invoicing, collections, and reconciliation of customer accounts.
• You will play a key role in maintaining healthy cash flow, minimising credit risk, and supporting the finance team with reporting and compliance.

Core Responsibilities

Invoicing & Collections

• Generate and issue accurate customer invoices in line with contractual terms.
• Monitor outstanding balances and follow up on overdue payments.
• Liaise with customers to resolve billing queries and disputes.

Account Reconciliation

• Maintain up-to-date and accurate debtor records.
• Perform regular reconciliations of customer accounts and payment allocations.
• Investigate and resolve discrepancies in a timely manner.

Reporting & Compliance

• Prepare debtor ageing reports and cash collection forecasts.
• Support month-end close processes and audit requirements.
• Ensure compliance with internal financial controls and external regulations.

Process Improvement

• Identify opportunities to streamline receivables processes and improve efficiency.
• Collaborate with internal teams to enhance billing accuracy and customer experience.
• Contribute to the development and documentation of AR policies and procedures.

Key Success Metrics (KPIs)

• Debtor days and overdue account ratios
• Accuracy and timeliness of invoicing and reconciliations
• Cash collection performance against targets
• Resolution time for billing disputes
• Compliance with financial controls and audit standards

What We Offer

• The opportunity to work across two of South Africa’s most exciting fintech brands.
• A collaborative environment that encourages experimentation and growth.
• The chance to explore AI-driven design innovation as part of a forward-thinking creative team.
• Hybrid work model with autonomy and flexibility.
• Competitive compensation and benefits within a purpose-led, growth-focused organisation.

go to method of application »

Role Overview:

• The Team Leader for Customer Service is responsible for leading, supporting, motivating, and developing a team of consultants.
• They ensure achievement of key performance targets, operational efficiencies, and exceptional customer experience aligned with company objectives.
• Additionally, they resolve customer issues, complaints, and inquiries while maintaining high standards of customer satisfaction.

Key Responsibilities:

Ensure that an exceptional customer experience is consistently achieved:

• Achieve performance targets and resolve customer queries efficiently.
• Candidate should have the authority and expertise to handle complex or sensitive customer issues, demonstrating empathy, problem-solving skills, and a commitment to resolving the situation to the customer's satisfaction.
• Candidate should lead by example, demonstrating exemplary customer service skills in their interactions with both customers and team members.
• Candidate should actively promote and reinforce the importance of customer satisfaction and service excellence within their team and across the wider organization.
• Continuously improve customer experience and service delivery.
• candidate should foster a culture of continuous improvement within their team, encouraging feedback, experimentation, and innovation to enhance the overall customer experience.

Operational, quality efficiencies and adherence to service level agreements

• Drive team efficiency targets and productivity standards.
• Maintain adherence to workflows and identify procedural/system gaps.
• Ensure service level agreements are met.
• Ensure that the departments service level agreements are in place and are achieved.

People management

• Develop KPAs and personal development plans for team members.
• Lead, guide, and support agents through coaching and training.
• Foster innovation and staff engagement.
• Participate in motivational activities and workforce planning.
• Performance management in line with BCEA

Reporting:

• Capture required data to ensure all systems are up to date and accurate.
• Manage and track the team’s performance hourly, daily, weekly and monthly.
• Provide accurate reports in line with the department’s requirements.
• Identify adverse variances and / or negative trends and proactively develop action plans to address this.
• Provide operational feedback to the Management team by identifying trends through data analysis.

Projects

• Participate in any projects as per the agreed KPA.
• Assist with the implementation and optimization of projects and assignments

About You

• Minimum 3 years' experience in Customer Service.
• 3 years' experience in team leadership or leadership role or leadership qualification
• Strong leadership and motivational abilities.
• Effective decision-making and problem-solving skills.
• Customer-centric attitude.
• Proactive and innovative mindset.
• Excellent interpersonal and communication skills.
• Ability to work independently and within a team.
• Strong planning and organizational skills.
• Analytical with attention to detail.
• Resilient and adaptable to change.
• Ability to resolve conflict within the team and with customers.
• Takes accountability for teams’ performance and outcomes.