Fresh Jobs at Smollan

Job Summary

• To provide operational support and technical administration within the workforce automation platform. The Workforce Optimisation Administrator is responsible for ensuring the operational integrity and efficiency of the workforce automation system. This role supports the Workforce Optimisation Supervisor in maintaining system integrity and providing power user assistance to Business Units.

Key responsibilities not limited to the following:

System Data Maintenance

• Update and maintain organisational structures and resource pools within the workforce automation framework.

Power User Support

• Act as a first-line support contact for Business Users, assisting with routine system navigation and troubleshooting.

Quality Assurance

• Conduct self-audits and regular checks on data uploads to ensure a 95% accuracy rate in output.

Documentation Support

• Assist the Supervisor in maintaining user manuals and Standard Operating Procedures (SOPs) for Business Unit maintenance tasks.
• Provide training and documentation to users to ensure proper application usage

Requirements
Minimum Qualifications

• National Diploma/NQF level 6 in Computer Science, Information Technology, Informatics, Information Systems or equivalent qualification

Minimum Experience

• 2 - 3 years of experience in workforce administration, data entry, or resource planning. Experience with workforce automation platforms or similar enterprise scheduling systems is highly advantageous.

Knowledge, Skills & Abilities

• Basic understanding of workforce management (WFM) principles and resource planning.
• Proficiency in Microsoft Office / Google Workspace, particularly Excel / Sheets for analysis.
• Ability to troubleshoot routine system errors and user access issues.
• Basic systems administration knowledge
• Highly analytical with problem solving skills
• Client And Customer Service Skills
• Effective Teamwork, Collaboration and Self-Management 
• Expert Communication Skills (Verbal and Written)

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Description

• Recruitment, Selection and On-boarding|
• Management of the Performance Management System|
• Training and Development within the Business Unit(s) |
• Administration, Data Management and Reporting |
• People Management |
• Teamwork and Self-management|
• Handling of all Poor Performance and IR-related Matters|

Requirements

• 4 – 5 years’ Human Resources experience in retail/FMCG||Essential / Minimum|0-5 years|
• Diploma or Degree/NQF level 6 or 7
• Human Resources
• Communication Skills (verbal & written)
• Time Management
• Planning and prioritisation
• Administration skills

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Description

• Manage Promotional Activity|
• Pro-Active Operational Excellence|
• Teamwork and Self-Management|
• People Management |
• Efficient Achievement of Targets|
• Monitor New Innovations|
• Business Insights and Execution|
• Control Expenses|
• Stakeholder Engagement|
• Achieve POP Objectives|

Requirements

• 3-5 years sales experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
• Relevant Diploma/Degree at NQF level 6 or 7
• Code 8 Driver’s license
• Sales management skills
• Decision making skills
• Communication (verbal & written)
• Analysis & Problem Solving
• Computer literacy
• Business acumen
• Commercial awareness
• Attention to detail
• Pro-active thinking
• Leadership Skills
• Planning & organising
• Negotiation skills

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Description

• Effective administration and asset management|
• Effective teamwork and self-management|
• Achievement of sales targets|
• Effective operational management|
• Effective people management |
• Effective budget and financial management (as required by Business Unit)|
• Effective knowledge sharing (including management of field intelligence)|
• Effective client and customer relationship management|

Requirements

• 6 - 7 years’ relevant experience in FMCG or sales environment|5|Essential / Minimum|0-5 years|
• Relevant Diploma or Degree at NQF level 7
• Strategic thinker and analytical skills
• Ability to influence and motivate others
• Excellent leadership
• Good business and financial acumen

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Description

• Territory Coverage Management|
• Perfect Store Execution and Management|
• Stock Management|
• POS Management|
• Administration and Reporting|
• Stakeholder Engagement |

Requirements

• 2-3 years’ sales experience in retail||Essential / Minimum|0-5 years|
• Diploma/NQF level 5
• Higher or Advanced Certificate
• Code 8 Driver’s license