We offer people the most exciting information, communication and entertainment technology for work and play, and service them through our network of resellers and our own retail outlets. For these reasons, we strategically align ourselves with global companies that are the drivers of innovation in their industry, sometimes creating entire new categories. At ...
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- Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support.
- You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.
You need to have:
- Completed Matric and IT qualification (minimum A+/N+)
- Experience in Helpdesk/1st Line Support
go to method of application »
- Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.
You need to have:
- Completed Matric and IT qualification (minimum A+/N+)
- Experience in Helpdesk/1st Line Support
go to method of application »
- You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences.
- We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.
- This role is ideal for someone that would need a little flexibility and not a full time role at current. You will be in a flexible position where you will only be required to work 138 hours per month.
If you thrive on teamwork and great customer service. This position might just be for you.
- Do you have a minimum of a Matric certificate?
- Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
- Are you passionate about our products and have some experience?
go to method of application »
- You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences.
- We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.
- This role is ideal for someone that would need a little flexibility and not a full time role at current. You will be in a flexible position where you will only be required to work 138 hours per month.
If you thrive on teamwork and great customer service. This position might just be for you.
- Do you have a minimum of a Matric certificate?
- Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
- Are you passionate about our products and have some experience?
go to method of application »
Role Overview:
- The Social Media Marketing Coordinator is responsible for developing and executing engaging social media strategies across various platforms for DJI (Drone, Action Camera & Gimbal Technology and The Apple Reseller Program (Program for Resellers of Apple products to SMB’s). This role requires a deep understanding of social media trends, content creation and community engagement from a B2C & B2B perspective. The Social Media Marketing Coordinator will report directly to the Senior Marketing Manager and work closely with the extended marketing team to ensure brand consistency and achieve business objectives.
Key Responsibilities:
Social Media Strategy & Content Creation:
- Develop and implement social media strategies aligned with overall marketing goals and brand guidelines.
- Create and curate engaging content (text, images, videos via tools such as Canva) for various social media platforms (Facebook, Instagram, LinkedIn, YouTube, TikTok, etc.)
- Manage social media content calendars and ensure timely publishing of content.
- Develop and maintain a consistent brand voice across all social media platforms.
- Stay up-to-date on social media trends and best practices.
Community Engagement & Growth:
- Build and manage online communities across various social media platforms in line with respective Business Unit objectives.
- Engage with followers, respond to comments and messages promptly, and foster online conversations.
- Implement strategies to increase social media following and engagement in accordance with KPA’s.
- Collaborate with Key Opinion Leaders, Retail, Reseller & 3Rd Party Partners to promote products and services.
Social Media Advertising & Analytics:
- Assist in planning and executing social media advertising campaigns.
- Track and analyse social media performance metrics in accordance with KPA’s.
- Prepare regular reports on social media performance and provide insights for improvement.
- Strong proficiency in MarTech ( Brevo or any equivalent CRM/CVM tool, GA4
- Utilise social media analytics tools to measure campaign effectiveness and ROI.
Collaboration & Support:
- Collaborate with the marketing team to ensure social media strategies align with overall marketing campaigns in accordance with BDF and Annual Marketing Plans.
- Support the marketing team with other marketing initiatives as needed.
- Provide social media training and guidance to other team members.
Qualifications and Experience:
- Bachelor's degree in Marketing, Communications, or a related field.
- 2+ years of experience in social media marketing.
- Proven track record of creating and executing successful social media campaigns.
- Excellent knowledge of social media platforms and best practices.
- Strong content creation and copywriting skills.
- Experience with social media analytics tools.
Key Competencies:
- Excellent communication and interpersonal skills.
- Creativity and passion for social media.
- Strong understanding of social media trends and emerging technologies.
- Ability to work independently and as part of a team.
- Excellent time management and organizational skills.
go to method of application »
- Within the iStore, our Concierge’s mission is discovering customers’ needs. You will be responsible for greeting customers and ensuring all customers are directed accordingly to receive efficient service.
You need to have:
- Completed Matric
- Sales Experience/Customer Service Experience
- Passionate about our products and assisting customers
go to method of application »
Purpose:
- To provide quantitative and qualitative assessments of the current and forecast financial strength of a portfolio of Business to Customer and Business to Business clients with the aim to identify portfolio related credit risks
What We Offer -
- Exceptional growth opportunity within an Entrepreneurial Business Unit
- Join a diverse team of passionate individuals and work with the world's top brands every day
- Fun and challenging environment that promises to expand and grow your skill set
Responsibilities:
- Manage lending limits
- Conduct credit reviews and credit approvals
- Manage the customer database and provide input regarding limits, ratings, Loss Given Default (LGD)
- Suggest risk mitigating measures for our consumer finance products in line with the risk philosophy of the Company
- Manage credit risk appetite (limits) by scrutinizing current portfolio exposures
- Keep portfolio current by reviewing at least once in a 12-month period
- Identify transaction specific risks including credit, taxation, accounting and legal
- Document findings and report to the credit committee
- Act as a bridge between risk and business on contentious issues
- Remain objective and present both arguments and pros and cons
- Forecast and analyse financials and collate and model data (where required)
- Participate in meetings with senior stakeholders
- Project management i.e. track progress, manage expectations and ensure stakeholders’ requirements are delivered
Behavioural Competencies
- Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
- Preserves relationships despite airing conflicting views and seeks mutual gains when
- addressing conflicts
- Anticipates consequences and adapts problem solving based on continual feedback
- Act speedily to resolve problems, queries and complaints
- Adapt communication styles to meet the needs of different audiences
- Plan and manage own workflow, anticipating obstacles, juggling priorities and following
- through on objectives within agreed time-frames and according to quality standards
- Stay relevant and up-to-date with legislations and new development
- Maintain a positive attitude and respond openly to feedback
- Able to work in a fast-paced, constantly evolving environment whilst juggling multiple tasks
- Take ownership of personal career development, leveraging formal and informal opportunities
- Act in an ethical, transparent and morally defensible manner, including highlighting unethical practices
- Continually share, debate and communicate learning’s
Qualifications & Experience:
- Ideally Bachelor’s degree in Finance, Economics or related field or CA (SA) or CFA
- Ability to query, interpret, and present complex data clearly to support decision-making processes.
- Minimum 6 years’ experience in credit risk analysis in the retail/banking environment, with comprehensive knowledge across the credit lifecycle
- Proven experience of successfully managing a team of credit analysts.
- Detail-oriented and able to work independently
go to method of application »
- You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences.
- We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.
- This role is ideal for someone that would need a little flexibility and not a full time role at current. You will be in a flexible position where you will only be required to work 138 hours per month.
If you thrive on teamwork and great customer service. This position might just be for you.
- Do you have a minimum of a Matric certificate?
- Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
- Are you passionate about our products and have some experience?
go to method of application »
Job Description:
Role Overview:
- The Assistant Marketing Manager plays a vital role in supporting the Senior Marketing Manager with building the presence and foot print of DJI (Drone, Action Camera & Gimbal Technology), reLoved (Pre-Owned iPhones) and InRetail (Concession Retail Model) in country.
- You will be responsible for creating, overseeing and executing marketing campaigns across multiple brands, ensuring alignment with overarching business objectives.
- This role requires a strong understanding of brand management, digital marketing, event planning, customer relationship/value management (CRM & CVM ), and data analysis.
Key Responsibilities:
Marketing Strategy & Budgets:
- Assist in the development and execution of quarterly and annual marketing plans and budgets aligned with business objectives.
- Ensure brand consistency across all marketing initiatives, adhering to DJI and Apple guidelines.
- Monitor and optimize marketing spend to ensure efficiency and maximize ROI.
- Track and analyse key performance indicators (KPIs) to measure campaign effectiveness and identify areas for improvement.
- Prepare and present weekly, monthly and quarterly Proof of Action reports on marketing activities and performance.
Events, Training & Brand Updates:
- Strategize, plan, and execute events for new product releases, training, customer engagement, and brand awareness.
- Evaluate and participate in 3 rd party events relevant to the brand.
- Ensure timely dissemination of brand news and information to relevant teams (marketing, sales, store, FME).
- Manage promotional materials and marketing stock, including pre-sell allocation and order management.
Social Media & Education/Engagement Platforms:
- Develop and implement social media strategies in collaboration with the Social Media Marketing Coordinator.
- Manage social media content and digital marketing plans to ensure alignment with overall marketing strategy.
- Monitor social media platforms (Facebook, Instagram, YouTube, TikTok etc) and ensure content is created and published according to schedule.
- Develop engagement strategies for DJI, reLoved, and InRetail platforms.
- Track and analyse social media metrics to measure growth, engagement in accordance with Business Unit objectives.
Customer Relationship & Value Management:
- Develop and implement CRM and CVM strategies to nurture leads, improve customer retention, and drive customer lifetime value.
- Manage customer database and ensure compliance with data privacy regulations (POPIA).
- Create and execute targeted email, SMS, and WhatsApp marketing campaigns.
- Track and analyse CRM and CVM campaign performance metrics (open rates, click- through rates, conversion rates, etc.).
- Collaborate with the wider marketing team to map the customer journey and identify key touchpoints for CRM interventions.
Online Store:
- Manage and maintain the online store, ensuring it is up-to-date with the latest products, services, and promotions.
- Continuously improve the online store's user experience (UX) and implement enhancements to drive traffic and conversions.
- Monitor and analyse online store performance metrics (traffic, conversion rates, customer acquisition, etc.).
- Manage product listings in collaboration with Sales and E-Commerce teams and ensure standardization across all platforms.
- Maintain and update online store policies and processes in accordance with legislation.
Wholesale/Retail:
- Plan and execute marketing initiatives with key retail partners.
- Build and maintain strong relationships with retail partners.
- Secure activations and demos to support new product releases.
- Ensure brand consistency and accurate representation in co-op marketing materials.
Content Management:
- Ensure all marketing content is free of defamatory, offensive, or discriminatory content.
- Promote diversity and inclusion in all content creation and influencer/ambassador selection.
- Adhere to company policies on confidentiality, data protection, and copyright laws.
Crisis Management:
- Flag and escalate any PR or social media related concerns promptly.
- Work towards a timely resolution of PR challenges with minimal brand damage.
Financial Management:
- Manage marketing spend within the allocated budget.
- Raise requisitions and PO’s in accordance with relevant BU needs.
- Ensure cost-effective procurement of marketing services.
- Reconcile actual spend against planned budget on a monthly basis.
Customer Service:
- Collaborate with the Sales Team and Social Media Marketing Coordinator and ensure that customer service standards are met and responses are within SLA.
Values:
- Embrace and promote company values: Integrity, Customer Focus, Get things done right,
- Passion, Teamwork, Innovation, Embrace Differences.
Qualifications and Experience:
- Undergraduate Marketing qualification coupled with an Honours Degree.
- 4+ years of experience in a Marketing role within Agency, Distributor or FMCG
Key Competencies:
- Excellent communication and writing skills.
- Experience working in a fast-paced, startup environment.
- Knowledge of the consumer electronics industry and emerging technologies.
- Strong problem-solving and relationship-building skills.
- Meticulous attention to detail and excellent interpersonal skills.
- Effective planning, negotiation, and teamwork skills.
- Proficient in MarTech and Office Suite software.
- Strong business acumen and understanding of marketing principles.
- The Assistant Marketing Manager is expected to be a customer champion and continuously
- seek opportunities to improve processes and offerings.
- The role requires a proactive and results-oriented individual with a passion for marketing and a strong work ethic.
go to method of application »
Minimum Requirements:
- Completed Matric
- Completed A+ N+ Qualification
- Basic knowledge of computer hardware and software
- Familiarity with common operating systems (e.g., Windows, macOS, Linux)
- Basic understanding of networking concepts and protocols
- Ability to troubleshoot and solve technical problems
- Excellent communication and interpersonal skills
- Ability to work well in a team environment
- Strong customer service orientation
- Familiarity with support ticketing systems
Responsibilities:
- Provide technical support to customers in-store and over the phone
- Troubleshoot and resolve issues with software
- Install and configure new hardware and software for customers
- Provide support to customers on how to use their Apple products
- Maintain accurate records of customer interactions and repairs
- Work closely with other members of the technical team to ensure the smooth operation of the store
go to method of application »
Minimum Requirements:
- Completed Matric
- Completed A+ N+ Qualification
- Basic knowledge of computer hardware and software
- Familiarity with common operating systems (e.g., Windows, macOS, Linux)
- Basic understanding of networking concepts and protocols
- Ability to troubleshoot and solve technical problems
- Excellent communication and interpersonal skills
- Ability to work well in a team environment
- Strong customer service orientation
- Familiarity with support ticketing systems
Responsibilities:
- Provide technical support to customers in-store and over the phone
- Troubleshoot and resolve issues with software
- Install and configure new hardware and software for customers
- Provide support to customers on how to use their Apple products
- Maintain accurate records of customer interactions and repairs
- Work closely with other members of the technical team to ensure the smooth operation of the store
go to method of application »
You need to have:
- Completed Matric
- IT Technical qualification in line with role
- 2+ years experience in repairing mobile hardware
go to method of application »
Key Responsibilities
Process Optimisation
- Define, design, and regularly review detailed SOPs, workflow processes, quality controls, and performance measurement systems.
- Develop and enhance control systems to minimise costs, eliminate waste, and mitigate risks in a high-value environment.
Capacity Planning & Performance Measurement
- Develop and implement capacity plans to support current and future market demand.
- Set and track clear weekly, monthly, and quarterly performance targets.
- Support technical and administrative operations by optimising processes and increasing throughput.
Process Management
- Oversee and refine operational processes to enhance efficiency, quality, and adaptability.
- Proactively manage bottlenecks and constraints.
- Identify risks and escalate unresolved issues as needed.
- Continuously assess and evolve operational capabilities, capacity, and resources in line with business growth.
Logistics & Resource Management
- Manage logistics operations and the procurement of essential components.
- Prepare material and equipment lists, purchase orders, and cost analyses.
- Oversee the operational budget, ensuring cost-effective resource allocation.
Team Leadership
- Lead and support warehouse, administrative, and technical teams in a high-paced environment.
- Foster a culture of high performance and accountability among team members.
Qualifications & Experience
- A qualification in Business Operations, Logistics, or Engineering.
- 5+ years of relevant experience in warehouse management, production, technical operations, or process optimisation.
Competencies & Skills
Communication
- Ability to engage effectively across all levels of the organisation.
Project Management
- Experience in managing expansion plans and implementing new processes.
- Strong ability to coordinate projects across multiple business functions.
Problem-Solving
- Proven ability to manage complexity and proactively identify operational risks.
- Expertise in implementing preventative measures to ensure seamless operations.
Operational Efficiency
- Commitment to meeting and exceeding performance expectations.
Risk Identification & Management
- Proactive approach to identifying and addressing potential business risks.
Method of Application
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