Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Key Responsibilities:
- CIT trucks locking systems.
- Vehicle CCTV cameras.
- CIT truck tracking systems.
- Staff behavior.
- Identify and report risks.
Requirements:
- Valid driver’s license.
- Own transport essential.
- Computer literate.
- Able to working under pressure.
- Good telephone skills.
- Good communication and good report-writing skills.
- Strong observational skills and attention to detail.
- Must be able to work flexible hours, including nights, weekends, and holidays, if required.
- Ability to stay alert, focused, and respond to situations in a timely and calm manner.
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Minimum Requirements:
- Matric / Grade 12 / National Senior Certificate.
- Valid Driver's License.
- Outstanding customer service skills.
- Technical experience.
- Excellent technical, problem solving and analytical skills.
- Strong written and oral communication skills.
- Ability to work weekends and holidays.
- Grade C PSIRA Registered.
Key Performance Areas: (not totally inclusive)
- Provide service and customer support during field visits or dispatches
- Manage all on site installations, repairs, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solution
- Comprehend customer requirements and make appropriate recommendations/briefings
- Produce timely and detailed reports
- Recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc.
- Operate vehicle in a safe manner
- Adhere to all company’s filed procedures and processes
- Maintain a professional appearance
- Build positive working relationships with customer
- Adhere to SLA requirements/time frames and monthly preventative maintenance on devices
- Adhere to management instructions
Core Competencies
- Demonstrates integrity by modelling CashMaster’ s values and ethical standards
- Strong analytical skills
- Focuses on impact and result for the client and responds positively to feedback
- Leads teams effectively and shows conflict resolution skills
- Consistently approaches work with energy and a positive, constructive attitude
- Builds strong relationships with clients and external actors
- Remains calm, in control and good humoured even under pressure
- Demonstrates openness to change and ability to manage complexities
- Ability to advocate and provide policy advice
- Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
- Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
- Excellent communication and negotiation skills to persuade and influence others
- Ability to multi-task and prioritize work schedules
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Job description:
- Reporting to Manager: National Reconciliations Manager
- Inputting and managing data and performing data entry.
- Daily communication with branches and HO staff with regards to all operations issues.
- Obtaining an understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to National Reconciliations Manager.
- Prepare and sort data before entering it
- Verify the accuracy and completeness of data
- Other related activities as instructed by NR Manager
Required Skills:
- Good MS Excel, Word and Outlook skills
- Good administrative skills and discipline
- Be able to manage effectively to work towards daily deadlines
- Good interpersonal skills to deal with positions ranging from branch tellers to client management.
- Good time management.
- Attention to detail.
Daily/monthly reporting:
- Working on daily missed services / failed services.
- Keeping a log of all issues
- Responding to client queries
- Data capturing and sorting as well as checking that all information received is accurate.
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Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
Competencies (Technical & Behavioural):
- Drive for results and action-oriented mindset to consistently exceed expectations.
- Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
- Willingness to learn and adapt to new technical skills and technologies.
- Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.
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Purpose of the role:
- reporting to the Area Manager. The overall purpose of this position is to manage a business unit, in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Minimum Requirements:
- Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
- Valid Driver’s License with own reliable transport is required.
- At least 10 years’ experience in the security industry.
- At least 5 years’ experience in the Operational Security Management structure.
- Working knowledge of the Firearm Act and Firearm competency.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- No criminal record or any pending cases.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong leadership and organizational skills, as well as good interpersonal and communication skills, are essential.
- Knowledge of ISO 9001:2008 Quality Management and its requirements.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
- Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
- General management and supervision of security staff to ensure that required performance is met at all times
- Dealing with all required administration matters
- Liaising daily with management on various operational issues
- Liaising daily with Regional Management on various Operational matters
- Ensuring that all HR related queries are dealt with promptly
- Formulate disciplinary actions
- Ensuring the timeous submission of employment forms to the Regional Office.
- Submitting relevant weekly / monthly incident and general reports to Management
- Investigating incidents and reporting on such
- Must have sound knowledge of the ISO 9001:2008 Management System.
Other personality attributes:
- Assertiveness
- Initiative
- Strong leadership ability
- Presentable
Core Competencies:
- Analytical, Critical Thinking & Planning skills
- Leadership & Self Development
- Goal Setting & Organizational skills
- Driving & Managing change
- Driven for results
- Interpersonal skills
- Communication direction & skills
- Development of others
- Customer focus
- Teamwork
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Job Description
The overall purpose of the job:
- We are looking for an Senior HR Administrator- Filing to perform various administrative tasks and support our HR department’s daily activities.
File Clerk Job Responsibilities:
- Uploads digital files and data.
- Organizes and archives records and documents.
- Makes copies of paperwork and distributes as needed.
- Retrieves data and files for other departments and personnel.
- Uses alphabetical and numerical systems to organize paper and electronic records documents.
- Checks paperwork, digital forms, and files, updating or correcting documentation as needed.
- Updates filing systems and devises new filing and organizational and storage systems for data and documents as needed.
- Creates new files and provides needed information on forms and reports.
- Secures and protects the privacy of documents.
- Scans paper documents and verifies that scanned documents are clear and legible.
- Processes requests for files and data.
- Records when and what documents have been borrowed and returned.
- Monitors filing materials and office supplies and works with vendors to secure needed supplies, or reports when new purchases need to be made to purchasing officer.
- Discards documents when required in accordance with official procedures.
- Transcribes audio and video content.
- Operates office equipment.
- Looks for ways to improve filing systems and designs forms and templates for data entry.
- Types and performs data entry.
- Works with warehouse personnel or outside storage vendors to assure safe archiving of documents.
- Checks and corrects documentation and placement of previously filed documents.
- Send out Telegrams as and when needed.
File Clerk Qualifications/Skills:
- Strong organizational skills
- Attention to detail
- Integrity, discretion, and respect for confidentiality and privacy
- A dedication to preserving information and materials
- Adept typing, word-processing, and data entry skills
- Clear handwriting
- Ability to read and understand a wide range of materials
- Verbal communication and interpersonal skills
- Research and critical thinking skills
Experience Requirements:
- Knowledge of basic office and administrative software such as MS Office
- Experience working in an office setting
- Previous clerical experience
- Experience working with file-keeping
OTHER PERSONALITY ATTRIBUTES & CORE COMPETENCIES:
- Ability to maintain confidentiality and handle office maters with utmost professionalism.
- Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels.
- Organising skills.
- Assertiveness.
- Initiative skills.
- Attention to detail.
- Team player.
- Self-development and that of others.
- Self-motivated & Independent operator.
- Sensitivity to confidential matters is required
- High emotional intelligence (EQ) required.
- Professional interpersonal communication (written and verbal).
- Build relationships across the business
- Ownership and accountability and decision making skills.
- Honesty as a central valu
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Qualifications, experience and other competencies required:
- Matric/GR 12/GR 11/GR 10.
- Grade A PSIRA Accredited and Registered.
- Dog handler Training DH1 and DH2 and certification.
- Minimum of 3-5 years’ experience in the Security Industry.
- Dog Handler experience and proven track record.
- Firearm Competency for Business purpose - Handgun/Shotgun and Rifle.
- No criminal record, criminal checks will be conducted regularly.
- Must be Medically and physically fit.
- Medical examination will be conducted.
- Must reside in Rustenburg – North West.
Key areas of responsibility will include:
- Report writing.
- Safeguarding.
- Patrolling.
- Entrance and exit control – Access Control.
- Completing Relevant registers.
- Standard duties as per training and set out client/site requirements.
Core Competencies:
- Good communication skills
- Able to work under pressure
- Able to follow instructions accurately
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QUALIFICATION & EXPERIENCE:
- Minimum Grade 12 / Standard 10
- Previous supervisory experience (3yearsminimum)
- PSIRA registered (Grade B)
- Valid Drivers License (with prdp)
- No Criminal Record
KEY PERFORMANCE AREAS: (Not totally inclusive):
- Ensuring that all shifts are covered on a daily basis.
- Responsible for maintaining discipline on all sites
- Ensuring that contractual requirements are met as stipulated by the Client.
- Maintaining good relations between Fidelity ADT and the Client with regard to security services rendered.
- Managing the response and investigation of serious incidents on all sites
- Liaising daily with Area Manager on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by the Area Manager and client
BEHAVIORAL COMPETENCIES:
- Assertiveness
- Strong leadership ability with self-development
- Development of others
- Presentable
- Analytical, Critical Thinking & Planning skills
- Interpersonal skills
- Customer focus
- Teamwork
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Minimum Requirements:
- Matric / Grade 12 / National Senior Certificate
- Windows and Linux qualifications
- Advanced Excel skills
- Outstanding customer service skills
- Excellent technical, problem solving and analytical skills
- Advanced Computer Skills
- Strong written and oral communication skills
- Ability to work weekends and holidays
- Proven ability to supervise a team
- Ability to work under pressure and meet targets and deadlines
- Able to work effectively in a complicated environment with minimal management guidance/supervision
- Attention to detail
Key Performance Areas: (not totally inclusive)
- Assist Technicians with trouble shooting and device error resolution
- Program Modems, prepping of modem for new and replacement sites
- Box Setups and new installations setups and tests etc.
- Queries CashMaster/FNB/Nedbank/ABSA signal and payment related
- Stock
- PayComplete device setups
- Remote support of PayComplete devices - Client and technical teams
- Train staff on systems/PayComplete
Core Competencies
- Assisting technicians when contacted with CashMaster/Nedbank/FNB/ABSA signals by means of confirming whether the safe is transmitting a signal or not
- Assisting technicians with new installations – Setups, tests and signal
- Troubleshooting signal problems – Replacement of modems, antennas or sims etc.
- Pro-active resolution of off boxes – signal problems
- Program new modems when needed
- Setup new devices to new sites
- Queries must be done and dealt with in a fast and professional way
- Stock list must be kept up to date and stock taking must be done every month
- Offices must be neat and tidy at all times
- Any other tasks given by management
- Excellent communication and negotiation skills to persuade and influence others
- Ability to multi-task and prioritize work schedules
Skills
- Analytical
- Communication
- Critical thinking
- Diplomacy
- Leadership and team building
- Change management
- Project management
- Persuasion and influencing
- Judgement and decision making
- Service orientation
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Key areas of responsibility will include:
- Oversee, control, maintenance and services of 300 + company vehicles.
- Control of mechanical workshop and technical staff.
- Maintain and control fleet register.
- Investigations and control over vehicle accidents, relevant repairs claim etc.
- Adhere to all requirements as specified in the company transport policies and procedure manual.
- Manage Capex and asset requirements.
- Attending Daily / Weekly meeting with Senior Management.
- Arranging testing of drivers, licences and PDPS.
- Receiving of invoices and ensuring that the necessary authorisation is obtained.
- Manage and maintain the fuel and maintenance budgets for the fleet.
- Issuing purchase orders.
Qualifications, experience and other competencies:
- Grade 12
- At least 3 years experience and full knowledge of large fleet vehicle management.
- Working knowledge of the SAP system.
- Proficiency in MS Word.
- Strong Excel knowledge is essential.
- Strong administration and organizational skills.
- Numerical accuracy and high methodical working methods are required.
- Strong interpersonal and communication skills.
- Ability to liaise professionally with clients and personnel at all levels.
- Ability to work without supervision, under pressure and meet strict deadlines.
- Ability to work extended hours.
- Above average mechanical knowledge and experience.
- Excellent corresponding skills and report writing
- Knowledge on roadworthy’s COF’s and traffic fine.
- Thorough knowledge of Capex procedures.
- Code 8 unendorsed drivers’ licence.
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Senior Recruiter:
- A position exists for a Senior Recruiter based at our Midrand Office , reporting to the HR Manager. The overall purpose of this position is to ensure the effective recruitment practices are initiated and coordinated. The position will be responsible for the complete 360 of the recruitment process, Implementation of the recruitment and selection policy, Quality assurance checks within the region to ensure standardization of recruitment practices, co-ordination of screening and vetting solutions, administrative controls to ensure effective personnel records on engagement.
Experience, Requirements and Qualifications
- Diploma in Human Resources Management (NQF 5) or equivalent
- A minimum of 3 years' experience in an HR Recruitment role in a senior position.
- Experience in the security industry preferably.
- Computer literacy with excellent knowledge of MS Word and Excel.
- Should be able to work independently and professionally.
- Strong organizational, planning, communication and client liaison skills are essential.
- Must be positive, pro-active, innovative and have passion for HR work at all times.
- Must have good interpersonal skills.
- Must be able to communicate in English and at least another language.
- No criminal record or any pending cases.
- Positive reference checks from previous employers or clients required.
- Own Reliable transport.
Key Performance Areas: (Not totally inclusive)
- Managing and co-ordination of the recruitment department.
- Ensure that standardised recruitment and selection practices are implemented and maintained.
- Ensure that effective screening and vetting solutions are used to identify the most suited applicant.
- Apply best practices regarding fit for purpose placements, taking into consideration client requirements, remuneration and related factors – Operational Recruitment
- Ensure that the appointment of BCEA staff out of the EE targets are motivated with substantial proof.
- Manage staff and daily performance related issues.
- Monitor manpower status requests and progress thereof.
- Conduct weekly staff meetings and monitor progress of department.
- Compiling monthly reports and ensuring submission thereof timeously.
- Quality assures staff application documentation to ensure compliance of set standards.
- Maintain good employee relations.
- Participate in sub-committee meetings as and when required within the broader HR role.
- Assist in cultivating a culture of continuous improvement and setting of performance standards.
- Ensure that all vacancies are advertised, and job descriptions are in-line with the expected outcome of the position.
- Managing the complete interview process, feedback and applicant processing.
- Ensure that all documents are correct and valid for the on-boarding process.
- Must be able to attract and retain talent.
- Must have the ability to drive recruitment projects in area’s identified where new contracts are granted.
Behavioural Competencies:
- Must be Pro-active and show initiative.
- Assertiveness
- Strong leadership ability with self-development
- Development of others
- Presentable
- Analytical, Critical Thinking & Planning skills
- Goal Setting & Organisational skills
- Driving & Managing change
- Driven for results
- Interpersonal skills
- Communication direction & skills
- Customer focus
- Teamwork
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Job Description
- A Site Security Manager position is vacant, based in Robertville, reporting to the Area Manager. The overall purpose of this position is to ensure that all contractual agreements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Minimum Requirements
- Matric certificate
- Psira Grade A registration and accreditation.
- At least 3 years’ logistics and warehouse experience.
- At least 10 years’ Management experience.
- At least 5 years Security Management experience
- Working knowledge of ISO 9001:2000 Quality Management and its requirements.
- People management experience.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership and organizational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s License is required.
- No Criminal Record.
Key Performance Areas: (Not totally inclusive):
- Constantly evaluating risks / threats and making recommendations to the Client to counter these.
- Ensuring that contractual requirements are met as stipulated by the Client.
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Managing the response and investigation of serious incidents such as theft from premises, vehicle theft, armed robberies, breaking and entering etc.
- Liaising daily with Operations management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Fidelity Management and client..
- Assisting the Fidelity Operations Management and Client in special events, adhoc requests and any and all investigations.
- Dealing with all required administration matters.
- Ensuring that all shifts are covered on a daily basis.
Skills required:
- Strong planning skills
- Leadership skills
- Organizational skills
- Good interpersonal skills
- Communication skills
- Analytical, Critical Thinking skills.
go to method of application »
Minimum Requirements
- Matric/Grade 12 Certificate or equivalent.
- PSIRA Grade A/B registered.
- Valid Driver’s License with own reliable transport is required.
- At least 5-10 years’ experience in the security industry.
- At least 5 years’ experience in the Operational Security Management structure.
- Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- Sound planning, administration, interpersonal communication, and client liaison skills are required.
- Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
- No criminal record or any pending cases.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services Group and the Client about security services rendered.
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client.
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
- General management and supervision of security staff to ensure that required performance is always met.
- Dealing with all required administration matters.
- Liaising daily with management on various operational issues.
- Liaising daily with Regional Management on various Operational matters.
- Ensuring that all HR related queries are dealt with promptly, formulate disciplinary actions.
- Ensuring the timeous submission of reports to both client and to the Rustenburg Branch as required.
- Submitting relevant weekly / monthly incident and general reports to Management.
- Investigating incidents and reporting on such.
- Pro-active planning on various sites and clients.
Core Competencies:
- Analytical, Critical Thinking & Planning skills.
- Leadership & Self Development.
- Goal Setting & Organisational skills.
- Driving & Managing change.
- Driven for results.
- Interpersonal skills.
- Communication direction & skills.
- Development of others.
- Customer focus.
- Teamwork.
go to method of application »
Minimum Requirements
- Matric/Grade 12 Certificate or equivalent.
- PSIRA Grade A/B registered.
- Valid Driver’s License with own reliable transport is required.
- At least 5-10 years’ experience in the security industry.
- At least 5 years’ experience in the Operational Security Management structure.
- Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- Sound planning, administration, interpersonal communication, and client liaison skills are required.
- Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
- No criminal record or any pending cases.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services Group and the Client about security services rendered.
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client.
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
- General management and supervision of security staff to ensure that required performance is always met.
- Dealing with all required administration matters.
- Liaising daily with management on various operational issues.
- Liaising daily with Regional Management on various Operational matters.
- Ensuring that all HR related queries are dealt with promptly, formulate disciplinary actions.
- Ensuring the timeous submission of reports to both client and to the Rustenburg Branch as required.
- Submitting relevant weekly / monthly incident and general reports to Management.
- Investigating incidents and reporting on such.
- Pro-active planning on various sites and clients.
Core Competencies:
- Analytical, Critical Thinking & Planning skills.
- Leadership & Self Development.
- Goal Setting & Organisational skills.
- Driving & Managing change.
- Driven for results.
- Interpersonal skills.
- Communication direction & skills.
- Development of others.
- Customer focus.
- Teamwork.
Method of Application
Use the link(s) below to apply on company website.
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