Available Roles at Santam Insurance

JOB DESCRIPTION

• The candidate will understand premium and profit objectives through brokers by building relationships that will ensure growth and retention through creative and attentive marketing, underwriting and risk management strategies

KEY ACCOUNTABILITIES

• Manage allocated portfolio growth, retention, profitability and any other business relevant factors and agree growth plan.
• Work within a cluster and indirectly lead a team comprising of Service Consultants and Underwriters to deliver a service to the allocated portfolio of brokers.
• Reporting on performance against agreed targets
• Identify and develop sales opportunities
• Ensure a consistent and detailed understanding of the sales targets, goals, performance levels, products, business rules and conditions.
• Ensure a consistent detailed understanding amongst brokers of their growth targets, goals, performance levels and available products.
• Establishing strategies to further grow the portfolio and contribute ideas, leadership and innovation
• Utilise technology to manage data and the performance of the portfolio under management
• Prospecting for new brokers as well as business development opportunities.
• Engaging with Underwriting, Claims and Finance teams
• Ensure alignment of quality standards
• Ensure alignment of business processes
• Ensure brokers operate within agreed mandates
• Comply with corporate governance policies, procedures and standards
• Serve as the primary contact point for broker staff to build and maximise the broker relationship
• Effectively drive and deliver on business model to ensure performance targets are achieved in line with strategy
• Ensure continuous strategic and business alignment between brokers and business
• Display a deeper understanding of and ability to market effectively all Marine products
• Identify and drive opportunities to improve and enhance product and service offerings
• Keep abreast of market conditions and trends and relevant industry regulations
• Prepares and maintains a market analysis, including competitor information in order to provide input on distribution, product, price and promotion strategies
• Effective participation in any relevant industry related functions and forums and participate in continuing education and other learning opportunities
• Ensuring credibility with brokers by maintaining detailed knowledge of current market conditions and competitors’ products
• Participate in product development
• Resolve customer and broker complaints and queries 
• Collaborate and work with support units to deliver required service levels
• Co-ordinates and delivers new and on-going training on products, processes and systems
• Work within a Portfolio cluster and provide technical leadership and direction for the underwriting (technical, pricing, structure, complex processing) on all matters as they relate to ownership of your assigned portfolio.
• Participate in retention strategy

QUALIFICATIONS AND EXPERIENCE

•  Matric or equivalent qualification
• FAIS accreditation required
• RE 5
• Minimum 10 years’ Marine Insurance experience
• Commercial Lines, particular to Marine Insurance
• Experience in being on the road, dealing with and visiting brokers
• A thorough understanding of all marine insurance products 
• Leadership experience is essential

SKILLS & KNOWLEDGE

• Ability to understand client base related requirements and to conceptualise and develop relative support
• Good understanding of value chain in order to implement cost savings and maximise profitability
• Project management skills
• Working knowledge of financial management – accounting - information systems and marketing
• Strong business orientation with commercial and financial skills.
• Computer literate in data manipulation - i.e. Excel as well as technology in general
• Strong networking and relationship building skills
• Negotiating skills
• Decision making abilities
• Technical claims and underwriting skills   
• Risk management                                                        
• Strong knowledge of Reinsurance      

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• The successful incumbent will be required to perform quality assurance and due diligence reviews on all portfolio administration business.

The scope includes:

• verification of business partner's application against their underwriting, premium collection, claims mandate finance and systems utilised.
• performing quality assurance reviews to provide independent assurance and advisory services to assist business in enhancing their overall operational governance processes, quality and service standards.
• support the Business to discharge their responsibilities relating to the compliance risk management process as required by relevant regulatory requirements, applicable codes of conduct and minimum standards.

Qualification and Experience

• Relevant Bachelor’s degree
• Knowledge of risk management and risk management practice
• Exposure to a Quality Assurance environment and Internal Audit
• Underwriting, premium collection and claims business experience
• Knowledge of FAIS
• Understanding of the regulatory and business environment of the Short-Term Insurance industry.
• IT Governance & Information Systems Audit
• Valid driver’s licence (able to do domestic travel )

Skills

• Ability to design, document and perform risk based audits
• A good knowledge of the business and the ability to evaluate risks
• Ability to take a holistic view of the organisation in determining and positioning compliance risks
• Ability to identify strategic issues through critical reasoning
• Ability to effectively influence across all relevant levels within the business unit, including senior and middle business management.
• Ability to effectively plan and set priorities for self and engagement team
• Strong communicator
• Strong project management skills
• Results oriented with a strong deadline focus
• Ability to build strong relationships and to work with others towards shared goals
• Team player able to collaborate and support colleagues and peers across the organisation, while still being able to work independently when needed
• Flexible and open to change and innovation
• Good conflict management skills
• Good negotiation and problem-solving skills
• Strong attention to detail
• Good report writing and presentation skills
• Strong analytical skills

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What will make you successful in this role?

• This role will provide support to the technical specialist in the Risk Management Team, positioned in the Underwriting Risk Management department.

This will include:

• Assist with the management of certain project deliverables (e.g. geocoding, thatch accumulation, etc.).
• Assist with the management of ESRI’s cloud solution, ArcGIS Online.
• Data management: collection, cleaning, analysing, and visualisation of non-spatial/spatial data. 
• Daily duties on the FloodQueries (flood) mailbox and the MyLocation (geocoding) mailbox.

KEY ACCOUNTABILITIES:

• Assist with the management and execution of the project deliverables.
• Underwriting Viewer support: Provide administrative and data management support to the ArcGIS Online Viewer application
• Data collection, cleaning, and analysis: Perform daily GIS tasks relating to data collection, cleaning and analysis for port spatial and non-spatial data.
• Geocoding of Santam policy data: Perform the cleaning of address data, followed by geocoding and reverse geocoding.
• GIS analysis.
• Report writing (presenting research or analysis results).
• LITool updates on the Viewers and PolicyCenter (PC).
• Application development, support, and updates.
• ArcGIS Online management and support.
• Conduct training sessions (e.g. geocoding, viewers overview)
• FloodQueries mailbox management: Be responsible for e-mail queries relating to flood reviews one day per week.
• MyLocation mailbox management: Be responsible for e-mail queries relating to geocoding enquiries one day per week.

Qualifications & Experience

• BSc/Bachelor’s degree in Geomatics/Geoinformatics or relevant specialist degree
• 10 - 15 years’ experience as a GIS Technologist/Professional

Skills

• Basic knowledge of disaster risk (floods, fire, etc.).
• Must be proficient in the ESRI software suit (e.g., ArcGIS Pro, ArcGIS Online).
• GIS data capture, data preparation and analytics.
• Python scripting skills for customisation and automation will be a benefit.
• Geocoding capabilities.
• Spatial analytics.
• Coordinate Systems and Map Projections.
• Research and report writing.
• Advance knowledge in MS Office:  Word, Excel, PowerPoint, Outlook.
• Conflict management.
• Good communication, presentation, and networking skills.
• Ability to work under pressure.
• Teamwork.
• Analytical thinking.
• Problem solving.
• Time management.
• Attention to detail.
• Research.
• Reporting and administration.
• Balances stakeholders. 
• Attention to detail
• Analytical thinking
• Data Analysis
• Problem Solving

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This role is focused on, but not limited to; servicing broker requests, including enquiries.

• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy specific enquiries;
• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
• Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
• Undertaking to adjust premiums in line with new asset values;
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements;
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
• Assisting in implementing solutions for improvement; and
• Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• 60 commercial lines FAIS credits
• A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous 
• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
• Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

KNOWLEDGE AND SKILLS 

• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Ensure adherence to quality, compliance and accreditation standards
• Conduct efficient administration
• Optimising work processes

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What will make you successful in this role?

• The Senior Risk Surveyor is tasked with assessing risk while applying technical knowledge. Surveyors conduct detailed risk assessments on the risk, as well as provide an in-depth view to underwriters assisting them to underwrite the risk appropriately, more specifically:
• Conducting desktop and physical surveys. Review surveys & QA completed reports by all surveyors. 

KEY RESPONSIBILITIES

• The role of a surveyors is to understand all types of risks and its exposures that we write and provide a view on whether continued business is viable.  This required risk surveyors to be highly technically skilled.
• The risk information provided by the surveyors allows the organisation to determine whether the risk will be treated, tolerated, terminated, or transferred. This function is at the core of capabilities provided by the risk surveying team. The role of the risk surveyors translates Santam’s aspiration of being a risk management partner into action.
• The surveying role is a critical function within risk services. Surveyors conduct site inspections and evaluate risks based on information provided by clients, and by desktop reviews of previous surveys and information and photographs provided by clients and brokers.
• This role allows for a surveyor to work independently and to assess risks according to Santam’s and National standards.  This position may have a supervisory function in that it may need to oversee the surveyors in the risk survey setting, and provide on the job training, and do quality reviews of the work submitted.  The surveyor will work within the prescribed parameters of the role and the relevant Head Surveyor.
• This role may have a consulting function where the surveyor will be called upon to consult on risks and to provide advice to Surveyors, Underwriters, Relationship managers, Technical managers, Brokers and Clients regarding the risk and alternatives to the risk reduction requirements.
• Mentor Surveyors to provide improved survey reports and upskilling staff in the understanding of the various risks and legislation and standards.
• Closely collaborate with Property Underwriting Specialist to continuously improve Santam’s surveying capability.
• Ensure service excellence in all survey interactions for all team members.
• Conduct surveys within the required SLA.
• Achieve the agreed productivity levels.
• Provide feedback and corrections to supervised surveys.
• Provide feedback on all queries received.
• Provide the appropriate advice to clients, Brokers and internal staff as required.
• Review external survey report and provide feedback.
• Understanding all the legislative requirements/Bylaws.
• Understanding the area of operations and hazards (Geographical areas and risks associated) (Process in respect of production and the function and safety of the machinery).
• Interact with various stakeholders (distribution, operations, underwriting and intermediaries) to ensure delivery of our world class surveying competency.
• Provide feedback and comment on rational designs.
• Engage with internal and external stake holders (Broker Distribution, Operations etc.) to get buy-in and understanding of our need to survey risks and ensure effective execution of survey processes.
• Provide surveying guidance and support to all Santam Group companies including MiWay, SEM, Namibia and Specialist business as required.
• Engage with external stakeholders (brokers) to educate/ inform, where relevant, and explain survey processes or risk reduction requirements.
• Conduct Quality assessment and provide feedback to surveyors

Qualifications & Experience

• 7+years of risk surveying or related experience
• Matric and ideally Fire Service Qualification, Technical Engineering Degree or Diploma, or relevant qualification, Minimum NQF level 4   
• Valid driver’s licence                                                                                                    
• Computer literate on Excel, Word, Presentations, etc.    
• Competency at previous level and proven competence at risk surveying with experience in retention class and exposure stipulated above.
• FPA advanced courses, risk prevention strategies and technical training for related risks e.g. advanced level - High hazard risks, thatch, etc.
• Mentorship and coaching ability