Available Roles at Santam Insurance

What will make you successful in this role?

PRINCIPLE ACCOUNTABILITIES INCLUDE: 

Administrative support:

• Expense management which includes monitoring budget spend including the preparation of the budget and handling budget related queries, preparing and lodging expense accounts and claims for payment and administrative purposes.
• Gathering information and conducting background research, follow-up, preparing of summaries, basic analysis as and when required.
• Office asset management and maintenance of asset register for the team (e.g. laptops). This includes stationary management (inventory maintenance and requisition), maintaining of office systems, data management and filing, organograms and mailing and teams lists. 
• Diary management. This includes timeous and accurate scheduling of meetings ensuring that venues and appropriate facilities have been arranged as needed as well as following up on diary requests to ensure appropriate and constructive allocation of time.
• Function organizing and management, such as strategic sessions and various team events, including venue hire and all logistical aspects and catering associated with such events.
• Managing and actioning incoming email, often corresponding on behalf of the manager, if needed.
• Screens phone calls, enquiries and requests
• Assist with Ad hoc requests as needed by the team

Travel Co-ordination:

• Co-ordinate travel arrangements for team 
• Ensure adherence to Santam group travel and procurement policies

Assist with team communication initiatives:

• Minuting meeting action items, track progress and follow up on delivery 
• Responsible for maintaining the team intranet (Sharepoint, Confluence and MS Teams) site with updated documents, policies, communication, team detail
• Distribution of all team communication 
• Arrangement of team engagement sessions and functions
• Maintain team contact list

General Administration:

• Maintain access to specific systems on instruction from authorised individuals (e.g. to budget system)
• Administrative support for new employee appointments which includes arranging access to systems, computer equipment, parking and arrange introductory meetings
• Administrative support for staff resignations to ensure all aspects of our HR policy are adhered to in this regard
• Ensure that office area is in order/ neat; ensuring that maintenance is arranged when required

Qualifications & Experience

• Relevant tertiary qualification
• Administrative support capabilities
• Project and/or process management skills 
• Preferably 5 years’ experience as a Personal Assistant in a corporate team and/ or responsible for supporting senior management.
• Evidence of experience in engagement with key business and external partners across all levels (including senior levels) on behalf of the line manager and area is recommended.

Skills

• Computer literacy and efficiency (Advanced Excel, Word, PowerPoint and Sharepoint)
• Ability to self-teach and master Confluence and MS Teams
• Strong co-ordination, organisational and planning skills
• Attention to detail
• Excellent interpersonal, communication and networking skills
• Results orientated, pro-active and deadline driven
• Ability to operate under pressure
• Strong quality and client service orientation 
• Sound analysis skills
• Confidentiality 
• Ability to ‘think-out-of-the-box’ / lateral thinking 
• High initiative/self-starter/proactive and anticipate requirements 
• Professionalism, excellent judgement, use of discretion, prioritisation and problem solving abilities 
• Ability to work and make decisions independently

go to method of application »

What will you do?

• The Data Operation Analyst will be responsible for managing and optimizing data processes to ensure the accuracy, integrity, and availability of data across the organization. This role involves working closely with data analysts, IT teams, and other stakeholders to support data-driven decision-making.

What will make you successful in this role?
Key Responsibilities:
Data Management: 

• Oversee the collection, storage, and retrieval of data, ensuring data quality and integrity.

Data Analysis Support: 

• Assist data analysts by providing clean, well-organized data sets for analysis.

Process Optimization: 

• Identify and implement improvements in data processing workflows to enhance efficiency and accuracy.

Data Security: 

• Ensure compliance with data security policies and procedures to protect sensitive information.

Documentation: 

• Maintain comprehensive documentation of data processes, standards, and procedures.

Collaboration: 

• Work with cross-functional teams to understand data needs and provide solutions.

Data Analysis and Reporting:

• Analyse complex data sets to generate actionable insights.
• Retrieve data from multiple sources
• Ensure data accuracy and integrity in all reporting solutions. Documentation Management
• Maintain detailed documentation for all PowerBI models and data processes.

Requirements gathering:

• To effectively gather, analyze, and document business requirements to ensure the development and delivery of relevant and impactful PowerBI reports and data solutions.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Commerce, Information Technology, Data Science, or a related field.
• 2-4 years of experience in data operations, data management, reporting or a related role.
• Short Term Insurance experience (Advantageous)

Skills and Competencies
Technical Skills: 

• Proficiency in PowerBI and data reporting systems (e.g., Avaya POM, Qlikview, MS Office Suite).
• Strong understanding of call center functions and operations will be a distinct advantage

Analytical Skills: 

• Ability to derive insights from data and present to diverse stakeholders. 

Communication Skills: 

• Strong negotiation skills and ability to communicate complex data insights effectively. 

go to method of application »

JOB DESCRIPTION

• The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

KEY RESPONSIBILITIES

• Quote and assess damage against a provided or requested quotation.
• Generate claims report and communicate the outcome with client and intermediary.
• Determine market value of vehicle for settlement (valuation).
• Determine outstanding finance details, release settlements and documents to salvage inventory.
• Authorise write-off.
• Complete investigative report.
• Make notes on systems, process claims and upload documents.
• Required to load the order amendments.
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters.
• Accountable to handle for the following claim types: 
• Non -Driveable and uneconomical to repair claims 

QUALIFICATIONS AND EXPERIENCE

• Matric / Grade 12
• Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panel Beater, Diesel Mechanic, etc.)
• 3 years’ experience in motor assessing
• Knowledge and understanding of the audatex system  ( Audatex certificate)
• Technical skills obtained through training and courses in Heavy Haulage would be advantageous.
• Attained product training in the following areas:
• Motor modules for PL, C/L and Agri
• Specialised motor product C/L and Agri
• Principle of insurance
• Technical skills obtained through training and courses in the following areas:
• Introduction to motor
• Claims handling procedure
• VDQ qualification
• System training on the following:
• Online systems
• BPM
• RSS
• Mainframe
• JDE
• Audatex and Abuntex
• Photo viewer

SKILLS

• Telephonic, negotiation and conflict handling skills
• Basic business ethics and financial principles related to claims
• Time management
• Change management