Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
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The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.
KEY RESPONSIBILITIES
Quote and assess damage against a provided or requested quotation.
Generate claims report and communicate the outcome with client and intermediary.
Determine market value of vehicle for settlement (valuation).
Determine outstanding finance details, release settlements and documents to salvage inventory.
Authorise write-off.
Complete investigative report.
Make notes on systems, process claims and upload documents.
Required to load the order amendments.
Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters.
Accountable to handle for the following claim types:
Non -Driveable and uneconomical to repair claims
QUALIFICATIONS AND EXPERIENCE
Matric / Grade 12
Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panel Beater, Diesel Mechanic, etc.)
3 years’ experience in motor assessing
Knowledge and understanding of the audatex system ( Audatex certificate)
Technical skills obtained through training and courses in Heavy Haulage would be advantageous.
Attained product training in the following areas:
Motor modules for PL, C/L and Agri
Specialised motor product C/L and Agri
Principle of insurance
Technical skills obtained through training and courses in the following areas:
Introduction to motor
Claims handling procedure
VDQ qualification
System training on the following:
Online systems
BPM
RSS
Mainframe
JDE
Audatex and Abuntex
Photo viewer
SKILLS
Telephonic, negotiation and conflict handling skills
Basic business ethics and financial principles related to claims
Gmail
Yahoomail