Career Opportunities at Amazon

This position is inside the Cloud Manager Team, which owns the services responsible for the transactions of creating, modifying, and terminating EC2 Instances. We also own the contract with instance resources such as EBS Volumes and AMIs, and are responsible for driving workflows to ensure that instances launch successfully. We are thus the most pivotal team in EC2, and we're hiring!
You will be responsible for the building and operating core infrastructure that launches hundreds of thousands of EC2 instances every day and manages millions of resources. As a Systems Development Engineer (SysDE) in this team you will have the particular focus on introducing and improving automation in order to drive up the resiliency and drive down the operational costs of the team's services. This will include identifying and resolving issues, as well as automating and improving repetitive processes. You will become intimate with the architecture of our systems and be responsible for diving deep into code, while developing solutions for our customers and services. You will operate in a highly collaborative and fast-paced environment, solving challenging problems at massive scale.
We operate from the Amazon Development Center South Africa, in the heart of the beautiful city of Cape Town. If you're not from Cape Town, we offer comprehensive relocation as a part of our package.

Basic Qualifications

• Bachelor's degree in Computer Science or equivalent degree or experience
• 5+ years experience in Systems Adminstration and DevOps
• 5+ years of experience with Linux/Unix tools and architecture
• 5+ years of experience building automated tools in Python, Java and/or Ruby

Preferred Qualifications

• Strong desire to build, sense of ownership, urgency, and drive
• Excellent written communication and verbal agility
• Demonstrated capability for innovation

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This position is inside the Cloud Manager Team, which owns the services responsible for the transactions of creating, modifying, and terminating EC2 Instances. We also own the contract with instance resources such as EBS Volumes and AMIs, and are responsible for driving workflows to ensure that instances launch successfully. We are thus the most pivotal team in EC2, and we're hiring!
You will be responsible for the building and operating core infrastructure that launches hundreds of thousands of EC2 instances every day and manages millions of resources. As a Systems Development Engineer (SysDE) in this team you will have the particular focus on introducing and improving automation in order to drive up the resiliency and drive down the operational costs of the team's services. This will include identifying and resolving issues, as well as automating and improving repetitive processes. You will become intimate with the architecture of our systems and be responsible for diving deep into code, while developing solutions for our customers and services. You will operate in a highly collaborative and fast-paced environment, solving challenging problems at massive scale.
We operate from the Amazon Development Center South Africa, in the heart of the beautiful city of Cape Town. If you're not from Cape Town, we offer comprehensive relocation as a part of our package.

Basic Qualifications

• Bachelor's degree in Computer Science or equivalent degree or experience
• 2+ years experience in Systems Adminstration and DevOps
• 2+ years of experience with Linux/Unix tools and architecture
• 2+ years of experience building automated tools in Python, Java and/or Ruby

Preferred Qualifications

• Strong desire to build, sense of ownership, urgency, and drive
• Excellent written communication and verbal agility
• Demonstrated capability for innovation

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The Customer Service Operations Manager is responsible for the overall direction, coordination, quality and productivity of contact center operations. This position requires a candidate who has the ability to drive process improvements and keep pace with our growth while motivating others to meet the goals of an extremely customer focused and metrics guided environment.

Overall Responsibilities Include

• People Management: Lead and manage teams of 4 Group Managers (CS) and 270 Customer Service Associates; responsible for the overall direction and performance of the teams.
• Carry out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
• Effectively partners and builds productive working relationships with direct reports, peers, leadership, and other departments.
• Manage the career growth and development of the leadership team by driving focus on Amazon’s Leadership Principles. Plays a critical role in building management depth by providing guidance and mentorship to all levels of leadership within their organizational units, as well as serving as an outstanding role model.

Project Management

• Solving complex customer service issues and proactively heading off negative service trends.
• Identifying and eliminating root cause barriers to accuracy, productivity, and quality.
• Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures.
• Developing and achieving performance goals in order to achieve customer promise expectations
• Manages workflow, handles escalations, proactively engages resources to address issues, and effectively delegates workload across the leadership team.
• Participates on business leadership meetings; develops and drives strategies and programs which improve the position and profitability of the organization.
• Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other Change/Six Sigma initiatives.
• This position requires a candidate who has the ability to stay focused and keep up with our continuous and fast-paced growth – all while motivating others to meet the daily goals of an extremely deadline-guided environment. The ideal candidate will have a strong commitment to employee development (including an emphasis on selection and retention), as well as an exceptional level of dedication, motivation and intelligence. Strong communication skills as well as a strong technical aptitude are required.
• The ideal candidate actively seeks to understand Amazon.com core business values and initiatives, and translate those into everyday CS practices. They will be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and well-organized problem solving with an unrelenting passion for excellent customer service

Basic Qualifications

• BA/BS degree (NQF Level 7) or higher and/or 5 years middle management experience within Amazon and/or 7 years’ experience at senior management level managing a complex business operation in a similar environment
• 5+ year’s successful experience in Operations Management with demonstrated progressively increased responsibility.
• Excellent knowledge of statistical concepts and their application to operations along with expertise in the use of technical/statistical tools to drive quality and process improvement is strongly preferred
• Advanced knowledge of Excel, strong presentation skills, and the ability to motivate and inspire large groups of people are a must
• Project Management experience
• People management of large teams (Managing 90 indirect reports and 4 indirect reports within Amazon and/or at least up to 100+ indirect reports and 4+ direct reports with another company)

Preferred Qualifications

• MBA
• Knowledge of Six Sigma/Lean Processes
• Direct experience in Contact Center Operations (Technical Customer Service Support)
• Ability and desire to relocate to take advantage of future growth opportunities
• Must we willing to work in a shifted environment. Amazon CS CPT runs a 24/7 operation and we require our workforce to be flexible in terms of their work schedule.

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Amazon's Kindle Direct Publishing (KDP) is a service for self-publishing books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and publishers/content providers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will work towards ensuring all the concerns from the publishers are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people read.

Position Responsibilities

• Process and Respond to emails and/or phone calls received from publishers in Dutch and Italian
• Reprocess stuck books through the system
• Route issues and bugs that need engineering expertise to the development teams
• Remove content as they are identified by the KCQ team
• Work with publishers that their content has been removed
• Maintain and improve a knowledge base with unique publisher requests and their solutions
• Work on developing standard responses for common questions
• Remotely calibrate with peers and leads on other sites of the network to ensure consistent experience to publishers.
   

Basic Qualifications

• Proven Dutch and English verbal and written fluency skills.
• 1+ years of previous experience in a contact center environment.
• Demonstrated verbal and written communication skills with external/internal parties
• Proven ability to understand complex issues

Preferred Qualifications

• Proficiency en MS Office package (Excel, Word) and HTML
• Strong analytical skills. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
• Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
• Experience in a technical support process, especially for web enabled software products or services

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• Process and Respond to emails and/or phone calls received from publishers in English and Italian
• Reprocess stuck books through the system
• Route issues and bugs that need engineering expertise to the development teams
• Remove content as they are identified by the KCQ team
• Work with publishers that their content has been removed
• Maintain and improve a knowledge base with unique publisher requests and their solutions
• Work on developing standard responses for common questions
• Remotely calibrate with peers and leads on other sites of the network to ensure consistent experience to publishers.
   

Basic Qualifications

• Proven Italian and English verbal and written fluency skills.
• 1+ years of previous experience in a contact center environment.
• Demonstrated verbal and written communication skills with external/internal parties
• Proven ability to understand complex issues

Preferred Qualifications

• Proficiency en MS Office package (Excel, Word) and HTML
• Strong analytical skills. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
• Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
• Experience in a technical support process, especially for web enabled software products or services

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Shopbop.com is looking for action oriented, motivated individuals who ideally have experience working with high-end merchandise and are dedicated to providing superior world-class service that creates and promotes a lasting relationship. Successful candidates will be responsible for achieving explicit department goals. Ideal candidates will excel in a fast-paced, multi-tasked dynamic team environment.
Responsibilities

• Reply to preorder questions via phone and email regarding fit, fashion trends/style, product availability, promotions, as well as providing guidance through the on-line ordering process.
• Utilize a variety of software programs to resolve customer inquiries.
• Work with external shipping contractors to assist customers with both domestic and international issues.
• Address and resolve post-order questions regarding shipping, billing and delivery.

Basic Qualifications

• Fluent English.
• 1+ years’ experience in CS, retail, or service industry required.
• Matric, Gr 12 or equivalent.
• Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech; listening and interpreting customer needs.
• Proficiency in basic math with ability to compute refunds before and after discounts, apply specified percentages, tiered promotional codes, and partial discounts to orders.
• Excellent time-management, organizational, and prioritization skills.
• Keen eye for detail and high level of accuracy.
• Flexibility with regards to shift work (early AM start times, late PM/early AM end times)
• Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality and service.
• Basic knowledge of MS Office Suite and Internet Explorer

Preferred Qualifications

• Fluent English.
• 1+ years’ experience in CS, retail, or service industry required.
• Matric, Gr 12 or equivalent.
• Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech; listening and interpreting customer needs.
• Proficiency in basic math with ability to compute refunds before and after discounts, apply specified percentages, tiered promotional codes, and partial discounts to orders.
• Excellent time-management, organizational, and prioritization skills.
• Keen eye for detail and high level of accuracy.
• Flexibility with regards to shift work (early AM start times, late PM/early AM end times)
• Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality and service.
• Basic knowledge of MS Office Suite and Internet Explorer