Career Opportunities at Barron

Job purpose

The purpose of a Logistics Coordinator is to coordinate day-to-day operations and maintain compliance with the dispatch areas.

Job objectives and Functions

Frontline collections

• Order dispatching to clients.
• Managing order escalations.
• Provide in-person customer service when required.

Delivery Dispatch

• Dispatching orders to 3PL.
• Follow up with 3PL to determine accurate ETA.
• Resolve all 3PL exceptions.
• Managing delivery escalations.
• Prepare and manage PCP (pack, container, picking), open work, PND (pick and drop location), invoice, bad address, and exceptions reports.
• Managing and execution of import/export documents and requirements.
• Maintain relationship with third party logistics partner and clients.

Cancellation and stock control

• Monitoring and moving of cancelled orders in logistics location.
• Daily spot checks.
• Monthly count and reconciliation of orders in locations.
• Conduct RCA (root cause analysis) of missing or displaced stock.

Customer service

• Assist in the management of customer service in logistics.
• Resolve customer queries.

Project planning

• Plan and coordinate assigned forward logistics projects.
• Complete and file all required documents.
• Ship and track final products to the clients’ requirements.

People Management

• Schedule logistics team.

Route planning

• Confirmation of next-day shipments.
• Plan optimised route for delivery of shipments.
• Prepare delivery notes.
• Assign deliveries to Barron driver.
• Manage delivery exceptions.

Health and safety

• Responsible for ensuring that health and safety policies are adhered to.

Housekeeping

• Organize and file department documents.
• Accountable for practicing basic housekeeping principles to ensure that workstations are tidy.

Job requirements

Qualifications

• NQF 4 – Matric – Essential
• NQF 5 – Supply chain Management – Essential
• NQF 6 – Logistics Management – Desirable

Experience

• Dispatching and customer service – 2-3 years – Essential

Skills

• MS D365 – warehouse module
• Verification skills
• Communication skills
• Leadership
• Computer skills

Knowledge

• Product knowledge
• Warehouse Management System
• Bulk Movement Procedure
• Health and Safety principles

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Position Overview:

• We are looking for a highly motivated and experienced Key Account Manager to join our  sales team. The Key Account Manager will be responsible for managing and nurturing relationships with our most important clients, ensuring maximum customer satisfaction, and driving business growth. The ideal candidate should have a strong understanding of B2B sales strategies, excellent communication and negotiating skills, and the ability to identify and capitalize on business opportunities.

Responsibilities:

• Manage and develop long-term relationships with key accounts, serving as the primary point of contact.
• Understand each client's specific needs and business objectives, and develop tailored solutions to meet those requirements.
• Provide exceptional customer service, ensuring high customer satisfaction and loyalty.
• Conduct regular business reviews with clients to track progress, identify areas for improvement, and explore growth opportunities.
• Collaborate with internal teams (e.g., sales, marketing, operations) to deliver seamless service and exceed client expectations.
• Stay updated on industry trends, competitor activities, and new product/service developments to identify potential business opportunities.
• Identify strategies to upsell and cross-sell additional products or services to existing clients.
• Prepare and deliver compelling sales presentations and proposals to close deals and renew contracts.
• Meet or exceed agreed-upon sales targets and revenue goals consistently.
• Maintain accurate and up-to-date records of client interactions, sales activity, and pipeline management in the CRM system.
• Participate in industry events, trade shows, and conferences to build and strengthen relationships with clients and industry professionals.
• Act as a brand ambassador, promoting the company’s values and maintaining a positive reputation in the market.

Qualifications:

• Bachelor's degree in business, marketing, or a related field. Relevant certifications or MBA will be an added advantage.
• Proven track record of at least 3-5 years in B2B sales, account management, or similar roles, preferably within the same industry or sector.
• Strong understanding of B2B sales strategies, relationship management, and customer success principles.
• Excellent communication, presentation, and negotiation skills, with the ability to influence decision-making and build long-term partnerships.
• Demonstrated ability to identify and solve complex problems, create win-win solutions, and deliver exceptional results.
• Self-motivated and goal-oriented, with the ability to work independently and effectively manage a diverse portfolio of clients.
• Strong organizational and time management skills, with the ability to prioritize and multitask effectively in a fast-paced environment.
• Proficiency in CRM systems, Microsoft Office Suite (Word, Excel, PowerPoint), and other relevant sales and productivity tools.
• Willingness to travel as needed to meet with clients and attend industry events.
• A valid driver's license and a clean driving record.

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JOB PURPOSE

• The purpose of the Sales Operations administrator is to provide administrative and operational support to the Chief Revenue Officer. 

JOB OBJECTIVES
CUSTOMER COMPLAINTS

• Responsible for investigating the source of customer complainst and working collaboratively with stakeholders to resolve issues.
• Responsible for providing updates on issues to Chief Revenue Officer

S&OP ACTIONS

• Follow-up with Area Sales Managers around outstanding actions and provide an update to the CRO on the progress made

JOB REQUIREMENTS
QUALIFICATIONS

• NQF 6 Business Administration / Management / Marketing

KNOWLEDGE

• Customer care
• Sales Knowledge
• Project management

EXPERIENCE

• Sales Operations Administrator / Executive assistant - 2 to 3 years

SKILLS

• Excel - intermediate
• MS D365
• Interpersonal Skills
• Problem Solving
• Prioritising skills
• Assertiveness

COMPETENCIES

• Judgement and Decision Making
• Implementation and Control
• Negotiation
• Planning and Organising

ADDITIONAL REQUIREMENTS

• South African citizen
• Flexibility with regards to working hours - might be required to work overtime