Career Opportunities at DuPont

Job description

DuPont has a rich history of scientific discovery that has enabled countless innovations and today, we're looking for more people, in more places, to collaborate with us to make life the best that it can be.

Basic Purpose

• Visit customers and build a strong network in the SSA dairy industry
• Proactively and reactively provide high level technical support to customers in relation to the use and application of DuPont Nutrition & Health (N&H) dairy solutions
• Provide up to date ingredient, application and solution knowledge to customers
• Protect existing business by solving ad hoc technical issues with N&H solutions at customers/potential new customers
• Scout for new opportunities at existing and potential new customers
• Feed market information to business to support the innovation pipeline
• Participate in and run projects, internally and externally

Key Responsibilities And Tasks

• Apply N&H solutions to customers in the (fresh fermented) dairy industry in the defined geographic area
• Provide technical support to our customers in close cooperation with our Application Dairy, SAFI Sales and Product Management
• Participate in Fresh Fermented Application Group meetings upon request with the purpose to get and share market, solution and application information
• Support Sales in the development of relevant account plans
• Design protocols for internal pilot plant trials and perform follow up evaluation/analysis
• Report monthly to manager on projects, successes and challenges
• Together with team developed written technical material
• Opportunity based (Salesforce.com) customer support and documentation of pilot and plant trials and projects according to guidelines

Key Challenges/Success Criteria

• Make the value of technical support and N&H solutions & capabilities visible and to our customers primarily in Sub Saharan Africa.
• Use the SAFI Innovation network in EMEA to provide the best possible service and solutions to customers
• Efficient team work with EMEA dairy innovation and with sales account managers
• Focus on the prioritised tasks as defined by group manager
• Defend existing business and win new business
• Support and drive strong team work across SA Innovation, Sales and other functions.

REQUIRED QUALIFICATIONS:

• Educational back ground within dairy technology and/or dairy science
• Preferably 5-10 years of working experience with production and/or product development in the dairy industry or related industries
• Good command and working knowledge of spoken and written English required
• Some years of team manager role experience is preferred

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Job description

• Manage Baking and related accounts. Commercially, relationally and technically.
• Utilising the full basket of Danisco resources to maintain and grow sales to selected clients.
• Provide high level commercial and technical support to customers in relation to the use and application of N&H solutions, both reactively and proactively
• Use value propositions as laid out in the EMEA bakery industry plan for the promotion of N&H solutions.
• Liase with Innovation to provide up to date ingredient, application and solution knowledge to customers.
• Protect exiting business by solving ad hoc technical issues with N&H solutions at customers.
• Scout for new opportunities at customers.
• Involvement in 5 year regional strategic planning for the region
• Feed market information to business to support innovation pipeline

Participate in and run projects, internally and externally

• Experience in the baking field required. Preferably at industrial scale. Minimum 5-10 years experience.
• In depth Knowledge of the baking industry value chain and technical know how relating to industrial bakeries.
• Appropriate technical and commercial tertiary education is preferred.
• Good interpersonal skills with ability to build strong relationships with clients
• Prepared to travel as required – approx 40-90 days per annum
• Be open to extensive training on an international scale in the field of sales, business acumen, negotiation skills and technical support
• A team player able to co-ordinate the necessary internal people to support clients
• Conduct business negotiations and product presentations at executive management level
• Good positive attitude and sound relationships in the SA baking industry