Career Opportunities at MIBCO

Description

Duties and Responsibilities

• Logs and tracks all enquiries and complaints on the system (first line of support).
• Handles all general and specific telephonic contact to the Shared Services.
• Conducts preliminary investigations.
• Receive and capture provident fund claims.
• Liaises with relevant parties to resolve complaints.
• Provides superior customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
• Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement. 

Knowledge / Experience / Skills / Abilities

• Ability to withstand pressure and provide the clients/customers with above average services.
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results.
• Must at all times be diplomatic and assertive with customers/clients.
• Ability to overcome obstacles, make informed decisions and resolve customer problems.
• Ability to work independently and use initiative along with problem solving abilities.
• Ability to build strong effective relationships with all stakeholders, i.e., existing clients and potential clients as well as internal stakeholders, i.e., colleagues and management.
• Excellent communication skills
• Excellent interpersonal and telephone etiquette skills
• Must be meticulous in carrying out tasks/instructions with excellent attention to detail.
• Good team player

Requirements

Qualifications

• Matric (Grade 12)
• Labour relations qualification / Financial / Administration Certificate or equivalent advantageous
• Knowledge and experience of Funds processing.
• Knowledge and experience of handling difficult complaints
• Above average verbal communication and listening skills
• Customer service orientated behavior towards callers, service providers,
• Intermediate computer skills

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Duties and Responsibilities

• Co-ordinate and manage the legal process with regard to the enforcement of the MIBCO Collective Agreements in the region.
• Manage claims instituted against an establishment as a result of legal action.
• Prepare case files for hearings, attends conciliation and arbitration hearings and presents MIBCO’s case ensure that the collective agreement is maintained.
• Attend to interpleader proceedings and represent MIBCO at CCMA and Labour Court
• Manages quality control of legal activities in a region.
• Liaise and communicate with external legal service providers.
• Assist with any other function as per Manager’s instruction.
• Filing Variation Applications where Commissioners errors occur on Arbitration Awards
• Interpretation of Awards
• Opposing Rescission Applications and filing notices with the DRC
• Verifying and withdrawing finalized cases in legal process
• Referring unpaid Settlement Agreement as per Section 142 process / negotiating and finalizing administrative
• Compile and draft heads of arguments and applications
• Compile legal recommendation for Regional Council Board meetings.
• Supervise the Legal Admin Support staff.
• Attend to demarcation cases.
• Compile and submit month reports.
• Draft internal legal opinions

Knowledge / Experience / Skills / Abilities

• Ability to interpret and apply / enforce the Mibco agreements
• Above average verbal and written communication and listening skills
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Good decision making and problem solving skills
• Good analytical skills with attention to detail
• Strong negotiation and report writing skills.
• Excellent administration, organizational and planning skills

Qualifications

• 4 year Law Degree
• Must be an Admitted Attorney
• At least  2 years’ experience in the field of Labour Law AND knowledge specifically with regards to Bargaining Councils and collective agreements
• Sound knowledge or and experience of dispute resolution processes.
• Knowledge of the civil procedure essential
• Valid Driver’s License.
• Computer literacy (Word & Excel)