Career Opportunities at Peermount Global -(3 Positions)

Job Description
MAIN JOB PURPOSE:

The incumbent in this position is responsible for developing and coordinating programs to attract high-limit players and host such guests to ensure guest satisfaction and repeat visits. Acquisition forms big part in this position due to the Host constantly hunting for Whales throughout SA and across the borders of SA and seeking international players. Create world class experience for all guests that arrive at Emperors Palace and maintain high levels of guest service, professionalism, confidentiality, and discretion in all communication to and about guests.

MAIN RESPONSIBILITIES:                          

• A new exciting opportunity arises for a suitable candidate that will be required to establish our resorts as a destination of choice for local and international Slots & Tables Players.
• Hosts high-limit guests and accommodate their needs within the program guidelines to ensure guest satisfaction and encourage return visits
• The candidates will have an opportunity to travel locally and internationally in order to increase the customer database and offer a specialised service.
• Ability to communicate effectively in order to understand and meet the needs of preferred customers( Preference to Portuguese speaking candidate)
• The candidates will be tasked with Player Development in the Slots and Tables areas for players residing outside the Gauteng area and across its boarders into Africa.

Qualifications

• Matric / Grade 12.
• Excellent communications skills required.
• 2 years’ experience as a Gaming VIP Service Executive host
• 2 years’ experience in events coordination is essential

Additional Information

• Will be required to obtain a Gauteng Gaming Board Licence from the Gauteng Gaming Board.
• Required to work in a smoking environment.
• Shift work is an operational requirement.
• Microsoft Office is essential
• Portuguese Speaking will be a prerequisite.
• Knowledge of Premium Players (Salon Prive and Private Gaming) will be an added advantage.
• Outgoing personality and creative thinker.

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Job Description

• To manage and control all aspects of the outlet to the required standards within the agreed budgetary limits and parameters, and ensuring guest satisfaction and profit maximization. To adhere to, maintain and implement Food & Beverage policies and procedures.
• Manage and control all aspects of the restaurant to the required standards;
• Compile, implement and maintain departmental policies and procedures;
• Monitor that training programs are executed for all Service staff, ensure that ongoing training programs or on job training (OJT) is carried out by the management team, giving special attention to personal hygiene, appearance, productivity, product knowledge, service skills, attitude etc. in line with the standard operating procedures;
• Ensure staff and productivity levels are maintained in line with business levels and as per stipulated departmental labour ratio breakdown;
• Conduct daily hygiene walkabouts, complete specified checklists and enforce correct cleaning standards for all areas and operating equipment;
• Monitor that the company and statutory hygiene standards are maintained in all areas as it is laid out in the H&S policies and procedures for the complex and as per the minimum legal requirements;
• Compile weekly operating forecasts ensuring adequate supply of linen, stationary and any other items that may be required by the outlet;
• Ensure daily availability of all listed menu items (Food and/or Beverages) and inform the F&B Manager and Executive Chef of any items out of stock;
• Respond timeously to Customer Complaints and supply written feedback to F&B Manager and General Manager;
• Maintain strict stock control measures daily and ensure stock takes are carried out;
• Maintain budgeted cost percentages, budgeted operating expenses and staffing costs;
• Maximise sales while minimising costs;
• Hold regular departmental staff meetings and give timeous feedback;
• Sign all contract staff in and out, in accordance with control procedures at the start and end of their shifts.

Qualifications

• Matric / Grade 12
• 5 years’ experience in Fine Dining Restaurant environment of which at least 3 years is in a management capacity.
• Hotel School Management Diploma and Extensive knowledge of wines.
• Logistical and organisational skills essential.
• Ability to groom and train staff to 5 star standards.
• Excellent skills in Guest Liaison and communication.
• Knowledge and experience of stock and cost controls essential.
• Computer literate: MS Office, Micros and Fidelio.
• Ability to maintain good relationships with staff as well as discipline accordingly.
• Financial understanding with the capacity of interpreting the P&L/income Statement

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Job Description

• To proactively quote, book, coordinate and plan Events, ensuring Guest Satisfaction and Return Business.
• Co-ordinate and organise all external and internal client events and functions.
• Perform sales function by handling direct sales calls in a pro-active manner.
• Apt at planning budgets, negotiating and communicating with clients
• Respond to enquiries from clients with quotations and contracts.
• Must have the abilities to close a deal and proactively upsell the facilities and services.
• Respond to quotation and booking requests received from Sales Executives and Clients for all Peermont Properties.
• Complete all quotation requests on Salesforce before sending it out to the client and Sales Executive. 
• Allocate venues for functions and events, capturing accurate information onto Opera Sales and Catering.
• Accurately record information related to functions received from clients onto Function Sheets.
• Produce and distribute weekly Operational Function Sheets to all relevant Operational Departments.
• Maintain a high standard of quality and service to clients.
• Responsible for building and maintaining client relationships.
• Conduct meetings and site inspections

Qualifications

• Matric / Grade 12.
• Minimum 3 years Function or Events Co-ordination experience within the Service / Conference Industry required.
• Extensive knowledge of Conference & Exhibition Market.
• Numerical Skills – Manage budgets extremely important
• Banqueting Operations and Food & Beverage experience would be an added advantage.
• Knowledge of Salesforce, Opera Sales and Catering or other Conference/Banqueting systems is required.
• Must have the ability to work under pressure and meet the 6 hour response turnaround deadline.
• Must be a team player
• Excellent communication skills, both verbal and written
• Shift work is an operational requirement.