TransUnion is more than just a credit reporting agency. We’re a sophisticated, global risk information provider striving to use Information for Good. Serving roughly 45,000 companies and more than 500 million customers in 33 countries globally, we’re committed to providing the most complete and multidimensional information available, to help o...
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What We'll Bring:
This role is for a marketing technology administrator to help deliver Transunion’s Martech vision, providing support across the platforms. This is a technical role and would suit someone who is interested in learning new systems and marketing tools.
Reporting to the Senior Director, Marketing Technology & Data, this person will work with a variety of business partners across the enterprise to support platform adoption, development and utilization, set user access and security privileges, manage data flows and communicate change.
What You'll Bring:
- Firsthand experience working with Software-as-a-Service marketing technology platforms, i.e. Salesforce, Eloqua, Adobe Experience Platform, Qualtrics, Medallia to provide support across the marketing technology stack.
- Experience working in a matrixed global organization supporting business stakeholders with systems and processes.
- Experience in developing communication plans for Training/Knowledge, to share with the wider Marketing teams and users of the Martech estate, providing a frictionless experience with technology and supporting users to be self-sufficient where needed.
- Excellent analytical and problem-solving skills, using them to resolve system related incidents and expert Excel skills.
- Sincere interest in marketing technology and deepening that expertise through working with Salesforce and other marketing technology platforms
Impact You'll Make:
- Assist with user queries, trouble shooting and provide support in responding to any system alerts
- Coaching the Marketing and Sales teams through solution capabilities and utilization of technology in line with the strategy and roadmap
- Help the Martech team to drive improvements to processes, people, and platforms to continually automate and optimize the marketing technology stack and drive enterprise impact from marketing technology investments
- Help develop training documentation and opportunities for existing and new platforms within the marketing technology stack
- Collaborate with the MarTech team and business partners to evaluate, assess, and introduce capabilities and platform enhancements to the marketing technology roadmap
It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.
A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively
go to method of application »
What You'll Bring:
- Manage incoming calls and emails for both English and French speaking banking and business customers
- Translate and respond to emails, and review contracts and other documents
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and call handling metrics
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep accurate records of customer interactions and process updates or dispute information on consumer files
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage internal and external customers, always being scrupulous and thorough
Impact You'll Make:
- Proven customer support experience or experience as a client service representative. Experience in a contact-centre environment is considered an asset, but is not mandatory
- Track record of over-achieving quotas
- Bilingual in both English and French language, ability to read, write and translate.
- Strong call handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High attention to detail and ability to meet quality standards
- Comfort with technology and the ability to handle multiple systems at one time
- Previous experience in a credit or financial industry is preferred but is not considered mandatory
- High school diploma or equivalent (College diploma is preferred)
It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.
A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.
go to method of application »
What You'll Bring:
- Bachelor’s degree required - Computer Science, MIS or equivalent
- A minimum of 8 years’ experience in software development with 4 of those years working on the Salesforce platform in an developer capacity
- Excellent organizational, verbal and written communication skills
- Working knowledge and experience with complex business systems integration as well as object-oriented design patterns and development
- Software engineering skills with Salesforce Platform (Custom Integration of Salesforce with internal web application, Amazon Connect, Live Person, Visual Force, Canvas, Google Analytics, SOQL) or disposition to learn such technologies at fast pace.
- Demonstrated experience and knowledge of relational databases
- Demonstrated experience and knowledge of integration using Mulesoft
- Experience with Agile development methodologies such as SCRUM
- Experience with web services (REST & SOAP, JSON & XML, etc.) a plus
- A desire to work within a fast-paced, collaborative, and team-based support environment
- Salesforce Certified Developer Certification desired.
Impact You'll Make:
You will continue to evolve the functionality and capabilities provided through the platform to our Consumer Operations groups. You will bring expertise to the table to help evolve the operating model of the development team and provide guidance on Salesforce capabilities to the business community.
It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.
A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively
go to method of application »
What You'll Bring:
- 5 years’ experience in an Account Management or Client Services role
- Financial Services / Credit Risk / Information Services industry experience preferred
- Technical background is preferred
- Experience with web-based presentations
- Excellent written, verbal, and interpersonal skills. Must be focused and task-driven with an appropriate sense of urgency regarding deadlines
- Excellent problem solving and teamwork skills
- Strong analytics background with experience in performance metrics
What We'd Love to See:
- Experience with Microsoft Office products including Excel, Word, PowerPoint, Visio and Outlook and other business software
- Experience in database and SQL Server a plus
- Experience in API/XML integration
- Creative thinker who will use prior work experience to positively contribute to the team
- A desire to improve your own technical and customer-facing skills
- Self-starter who needs little supervision
- Proven ability to influence cross-functional teams without formal authority
- Energized by being in a problem-solving environment
Impact You'll Make:
- Provide relationship management for all assigned customers as the Subject Matter Expert on the organization's products, updates, new product releases and features
- Work closely with other team members and departments to be sure mutual objectives are met in support of customer satisfaction
- Be proactive in providing customers with continuous support throughout the contract lifecycle, escalating important issues or major incidents where needed
- Keep accurate records of discussions or correspondence with customers using CRM tools
- Accountable for the performance and growth of all assigned accounts
- Effectively shift priorities to ensure deadlines are met and critical items are addressed
- Perform detailed account audits/report analysis to identify product needs
- Assist in QA process via iteration testing and feedback to development and product management
It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.
A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively
Method of Application
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