Client Engagement Support Analyst - Remote at TransUnion

What You'll Bring:

• 5 years’ experience in an Account Management or Client Services role
• Financial Services / Credit Risk / Information Services industry experience preferred
• Technical background is preferred
• Experience with web-based presentations
• Excellent written, verbal, and interpersonal skills.  Must be focused and task-driven with an appropriate sense of urgency regarding deadlines
• Excellent problem solving and teamwork skills
• Strong analytics background with experience in performance metrics

What We'd Love to See:

• Experience with Microsoft Office products including Excel, Word, PowerPoint, Visio and Outlook and other business software
• Experience in database and SQL Server a plus
• Experience in API/XML integration
• Creative thinker who will use prior work experience to positively contribute to the team
• A desire to improve your own technical and customer-facing skills
• Self-starter who needs little supervision
• Proven ability to influence cross-functional teams without formal authority
• Energized by being in a problem-solving environment

Impact You'll Make:

• Provide relationship management for all assigned customers as the Subject Matter Expert on the organization's products, updates, new product releases and features
• Work closely with other team members and departments to be sure mutual objectives are met in support of customer satisfaction
• Be proactive in providing customers with continuous support throughout the contract lifecycle, escalating important issues or major incidents where needed
• Keep accurate records of discussions or correspondence with customers using CRM tools
• Accountable for the performance and growth of all assigned accounts
• Effectively shift priorities to ensure deadlines are met and critical items are addressed
• Perform detailed account audits/report analysis to identify product needs
• Assist in QA process via iteration testing and feedback to development and product management

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively