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  • Posted: Jan 3, 2025
    Deadline: Not specified
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    Set in some of South Africas most naturally beautiful settings, our hotels & resorts awaken the spirit of adventure in guests and visitors alike, whether travelling for business or leisure. ANEW Hotels & Resorts is a family driven company that currently owns and manages 14 properties across regions of Gauteng, KwaZulu-Natal, Mpumalanga, Western-Ca...
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    Food and Beverage Manager (KwaZulu-Natal, Zinkwazi)

    Minimum Requirements

    • Matric
    • Hospitality Certificate or Hospitality Management Diploma qualification will be an advantage
    • At least 5 years’ experience within the hospitality industry in 4 star property.
    • Must have at least 18 months of management or supervisory experience
    • Must be standards orientated
    • Good knowledge of Food and Beverage
    • High level of customer service, high level of numeracy skills, disciplined, organised, attention to detail, deadline driven, and cost control skills essential.
    • Excellent Communication Skills in English and Isizulu and / or IsiXhosa will be advantage
    • High degree of self-motivation and ambition
    • Skills to work both independently and as part of a team
    • Time management

    Duties and Responsibilities

    • Accountable for achieving budgeted revenue numbers for the F&B Outlet/s.
    • Revenue Control- Fully responsible for the F&B department’s financial performance and long term sustainability.
    • Contributes to ensuring that guest satisfaction is established and maintained by the employees of the Food & Beverage outlet/s.
    • Contributes to maintaining appropriate staffing levels across the F&B outlet/s.
    • Excellent knowledge of Opera and Micros with specific reference to Point of Sales.

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    Receptionist (Mpumalanga, Witbank)

    Minimum Requirements

    • +- 1 Year Reception Experience
    • Tertiary qualification (Hospitality/Tourism Management) would be an advantage.
    • Great knowledge of MS Office
    • Extensive Knowledge of Opera 
    • Bilingual 
    • Accountable, Innovative & Great Motivator
    • Immaculate Communication Skills

    Duties and Responsibilities

    • Assists the Front Office Management and supervisors in the processing of the reception procedure using the appropriate systems and procedures.
    • Fully familiarized with all hotel and company policies
    • Maintains the appearance of the Front Office Department with reference to tidiness and the safekeeping of all correspondence, dockets, and registration details.
    • Receives Guests in a manner which is polite, friendly, and efficient.
    • Ensures that the Guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed.
    • Maintain exceptional level of grooming, body language and posture always.

    go to method of application »

    Barman (Gauteng, Pretoria, Hatfield)

    Minimum Requirements

    • Able to work with a POS system
    • Minimum 1 years experience in 4-5* establishments
    • Must have grade 12 and be computer literate
    • Must have restaurant experience
    • Bartendering certificate will be desired
    • Excellent sales & customer care skills
    • Strong admin skills
    • Knowledge of stock control 

    Duties and Responsibilities

    • Attend to customers drink orders
    • Pour drinks accordingly to the hotel’s policies and procedures
    • Always keep the bar area clean
    • Stock fridges and other stations
    • Do the stock take before and after the shift

    go to method of application »

    Reservationist ([KwaZulu-Natal, Hluhluwe)

    Minimum Requirements

    • High school diploma or equivalent.
    • +- 2 Years experience as a reservationist
    • Experience working with OPERA Cloud
    • Excellent verbal and written, telephonic communication skills.
    • Excellent command of English, multilingual proficiency beneficial.
    • Strong organizational skills, time management and attention to detail.
    • Proficiency in computer software, including reservation systems and Microsoft Office.
    • Ability to work accurately in a fast-paced and high-pressure environment.
    • Exceptional customer service skills.
    • Problem-solving abilities.
    • Flexibility to work weekends, holidays, and varied shifts.
    • Needs to show initiative and work independently.
    • Self-disciplined and motivated
    • Team player with a positive attitude

    Duties and Responsibilities

    • Handle customer inquiries and reservations via phone, email, and in-person
    • Written communication and correspondence for all inquiries
    • Assist customers in choosing the right services or accommodations based on their needs.
    • Maintain accurate and up-to-date reservation records including but not limited to attaching travel agent vouchers to bookings, maintaining guest profiles etc.
    • Confirm and modify reservations as requested by customers including but not limited to following up, securing guarantees / releasing all bookings made.
    • Provide information about rates, availability, and special packages.
    • Process payments and provide receipts
    • Managing OTA Bookings
    • Balancing inventory
    • Collaborate with other team members to ensure a seamless customer experience.
    • Resolve customer complaints and issues in a timely and professional manner.
    • Maintain a clean and organized work area
    • Carrying out of additional duties as requested
    • Preparing for group bookings such as preparing rooming lists, collecting payments, etc
    • Adhere to company policies and procedures.

    Method of Application

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