Careers at Cloudera

Responsibilities:

• Managing a team(s) of individual contributors
• Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
• Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
• Implements trade promotions by publishing, tracking, and evaluating trade spending.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Align with the company's strategic objectives, handle and grow revenue and market share at designated accounts to improve customer success at all levels in the customer organization. 
• Develop and deliver business plans to address customer and prospect priorities and critical needs.
• Convey public and acquired intelligence about customer technology footprints, strategic growth plans, technology strategies and competitive landscape and trends Introduce domain product and service experts/specialists while maintaining account oversight.
• Own account relationships and drive overall customer success for assigned accounts.
• Build consensus and develop relationships at multiple levels – executive sponsors, influencers and decision makers.
• Lead large scale transactions to close large scale deals Build pipeline, forecast business, lead the internal team, communicate key updates and competitive intelligence.
• Exceed quarterly and annual new and expansion software subscription, renewals, professional service and training business goals.
• Needs to be a high-energy, motivated and team player

About our Top Sales Performers:

• 10 years of relevant sales experience selling enterprise software
• Relevant experience managing Sales 
• Success in small fast growing environments (i.e. Resource constrained)
• Proven ability to motivate team members
• Consistent achievement with a background in exceeding quota
• Knowledge in selling complex products
• Excellent presentation skills
• Excellent written and verbal communication skills

go to method of application »

Job Description:

As a Cloudera Services Delivery Manager, you will partner and manage the customer lifecycle across engagements based in South Africa servicing the META region. Focused on maximising our customer satisfaction while driving adoption and success of programs utilising modern data technologies and practices. You will serve in different program leadership roles for multiple concurrent customer accounts.

Key Responsibilities:

• Lead, and function as chief advocate, for our technical resources, spanning multiple concurrent engagements
• Plans and executes projects with a high level of complexity and uncertainty including managing project scope, requirements changes, multiple and competing demands and priorities as well as determining and conveying impact on budget, time and risk using appropriate fact-based metrics / assumptions.
• Function as a Trusted Advisor to customer business and management teams, focusing on helping them derive business value through modern data technologies
• Provide consulting services as part of active engagements, focused on best practices in developing and deploying Cloudera's solutions, project and program design, and delivery, etc.
• Contribute to the development of repeatable methodologies and tools designed to scale Cloudera's services capabilities, promote repeatable customer engagements, and lower delivery risk
• Function as facilitator across business and technical discussions and workshops to ensure engagement scope, delivery, and outcomes are aligned with customer tactical acceptance criteria
• Support and/or lead customers through the design and management the execution of the strategy for IT processes and methods around a modern data architecture, including but not limited to

1. Defining and setting standards, policies, and best practices for IT processes, and identifies tools to support the processes
2. Helping drive a focus on promoting people processes including the sharing of knowledge and driving training initiatives

• Seeks out industry trends and organisational knowledge to understand alternative approaches and/or solutions.

Requirements:

• Support customers within the META Region
• At least 3+ years’ experience in customer-facing leadership positions (internal or external), preferably with a consulting background or mandate
• Consulting background, with proven experience to design, implement and deliver enterprise software solutions
• Strong organisational skills with an ability to manage competing client demands
• Ability to interact and communicate with both technical and business leadership
• Excellent written and verbal communication, interpersonal, presentation, and analytical skills
• B.S./B.A. degree or equivalent work experience
• Deep knowledge and experience of multiple project delivery methodologies (Scrum, LEAN, Waterfall)
• Broad understanding and experience of real-time analytics, NoSQL data stores, data modeling and data management, data science, data governance, analytical tools, languages, or libraries.