Services Delivery Manager at Cloudera

Job Description:

As a Cloudera Services Delivery Manager, you will partner and manage the customer lifecycle across engagements based in South Africa servicing the META region. Focused on maximising our customer satisfaction while driving adoption and success of programs utilising modern data technologies and practices. You will serve in different program leadership roles for multiple concurrent customer accounts.

Key Responsibilities:

• Lead, and function as chief advocate, for our technical resources, spanning multiple concurrent engagements
• Plans and executes projects with a high level of complexity and uncertainty including managing project scope, requirements changes, multiple and competing demands and priorities as well as determining and conveying impact on budget, time and risk using appropriate fact-based metrics / assumptions.
• Function as a Trusted Advisor to customer business and management teams, focusing on helping them derive business value through modern data technologies
• Provide consulting services as part of active engagements, focused on best practices in developing and deploying Cloudera's solutions, project and program design, and delivery, etc.
• Contribute to the development of repeatable methodologies and tools designed to scale Cloudera's services capabilities, promote repeatable customer engagements, and lower delivery risk
• Function as facilitator across business and technical discussions and workshops to ensure engagement scope, delivery, and outcomes are aligned with customer tactical acceptance criteria
• Support and/or lead customers through the design and management the execution of the strategy for IT processes and methods around a modern data architecture, including but not limited to

1. Defining and setting standards, policies, and best practices for IT processes, and identifies tools to support the processes
2. Helping drive a focus on promoting people processes including the sharing of knowledge and driving training initiatives

• Seeks out industry trends and organisational knowledge to understand alternative approaches and/or solutions.

Requirements:

• Support customers within the META Region
• At least 3+ years’ experience in customer-facing leadership positions (internal or external), preferably with a consulting background or mandate
• Consulting background, with proven experience to design, implement and deliver enterprise software solutions
• Strong organisational skills with an ability to manage competing client demands
• Ability to interact and communicate with both technical and business leadership
• Excellent written and verbal communication, interpersonal, presentation, and analytical skills
• B.S./B.A. degree or equivalent work experience
• Deep knowledge and experience of multiple project delivery methodologies (Scrum, LEAN, Waterfall)
• Broad understanding and experience of real-time analytics, NoSQL data stores, data modeling and data management, data science, data governance, analytical tools, languages, or libraries.