Careers at Discovery Limited

Key Purpose

• Accountable for managing the end-to-end service, advice, and relationship of high-net-worth clients (i.e. Purple Wealth & Purple Suite), ensuring their needs are met through the integration of all Discovery Bank products, services, and resources (including rewards, travel, and concierge). This role also includes the leadership and performance management of the Purple Relationship and Internal Banker teams, ensuring the delivery of a differentiated, high-touch client experience. The Relationship Manager drives revenue growth through client retention, acquisition, and team excellence.

Areas of responsibility may include but are not limited to:

Client Relationship & Service Excellence

• Serve as the strategic advisor for high-net-worth clients, ensuring proactive, personalized, and seamless service.
• Drive portfolio growth and profitability by leveraging the full Discovery product suite.
• Continuously enhance the high-touch service experience using client feedback and analytics.
• Ensure consistent execution of the service model across the Purple Team.

Team Leadership & Performance Management

• Lead, coach, and motivate the Relationship and Internal Banker teams to deliver exceptional service and meet performance targets.
• Identify and develop talent within the team, fostering a culture of accountability, excellence, and continuous improvement.
• Conduct regular performance reviews, call assessments, and provide constructive feedback.
• Resolve escalated cases and ensure quality standards are consistently met.

Strategic Enablement & Innovation

• Guide the development of analytics capabilities to support personalized pricing and product bundling strategies.
• Collaborate with internal stakeholders to align on strategic objectives and service delivery.
• Encourage out-of-the-box thinking to solve complex client and operational challenges.

Compliance & Operational Oversight

• Ensure adherence to regulatory requirements and internal policies.
• Oversee administrative and operational functions to support efficient team performance.
• Monitor and report on key performance indicators and milestones.

Personal Attributes and Skills

• Values-Driven: Demonstrates integrity, ethics, and consistent alignment with Discovery’s values.
• Leadership & Influence: Provides clear direction, sets high standards, and inspires others to perform at their best.
• Client-Centric: Deeply committed to understanding and exceeding client expectations through proactive engagement.
• Results-Oriented: Takes initiative, energizes others, and consistently delivers on goals and commitments.
• Analytical & Strategic Thinking: Uses data and systems thinking to solve problems and inform decisions.
• Resilient & Optimistic: Maintains a positive outlook, recovers quickly from setbacks, and thrives under pressure.
• Agile Learner: Embraces unfamiliar challenges and experiments to find innovative solutions.
• Trust Builder: Follows through on commitments and builds credibility with clients and teams.
• Emotionally Intelligent: Communicates effectively, adapts to different people and situations, and manages interpersonal dynamics with empathy.
• People Savvy: High emotional intelligence with a low ego; fosters strong, respectful relationships.
• Creative Problem Solver: Looks beyond the obvious to develop sustainable, long-term solutions.

Technical Skills (required)

• Proven experience in relationship or private banking with a strong track record of revenue growth and client retention.
• Demonstrated leadership experience, including coaching and performance management.
• Strong understanding of financial products, wealth management, and client engagement strategies.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook).
• Formal training in coaching or leadership development (advantageous).
• Excellent verbal and written communication skills in English.

Education and Work Experience

Education

• Essential: Matric / Grade 12
• Required: 3-year tertiary qualification in Business, Finance, or a related field

Work Experience

• 2 to 3 years’ experience in a leadership or team management role
• 5 to 8 years’ experience managing high-net-worth client relationships within the banking or financial services industry
• Experience in relationship or private banking (advantageous)
• Prior experience within the Discovery Group (preferred)
   

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Key Purpose

To create brand and communication solutions that enable business to meet their objectives by:

• Driving and defining the implementation of brand and communication strategy and solutions.
• Interfacing with senior business people to define and co-ordinate brand or communication strategy.
• Understanding the impact of that strategy across business.
• Work closely with and collaborate with Vitality’s key partners and race organisers to achieve business objectives and drive business growth and positive brand sentiment

Areas of responsibility may include but not limited to

• Unpack complex business needs and provide creative solutions that are strategically sound, creative and relevant to the market.
• Turn strategies into executional ideas that are creative, realistic, impactful and memorable
• Develop people through leadership and coaching.
• Build and maintain relationships with key business people, both at a strategic and operational level.
• Build and maintain relationships with key eventing and merchandise suppliers to collaborate and implement campaigns.

Competencies

Communication skills

• Able to convert technical information to audience appropriate communication
• Understand different target audiences
• Be able to present ideas and negotiate with upper management
• Communicate well in English both in writing and verbally
• Attention to detail
• Work well with external and internal stakeholders
• Copywriting and editing skills

Problem solving

• Being proactive
• Able to think strategically  
• Question processes, strategy and outputs
• Leadership skills: Guide, develop and motivate others
• Make decisions
• Build trusted partnerships
• Manage conflict

Leadership skills

• Influence and persuade people to get things done
• Coach and develop direct reports
• Manage conflict
• Manage and be responsible for budgets

Important to note:

• This role requires managing a variety of projects and events at one time, and this is on-going throughout the year. You must be able to multi-task on multiple projects, work calmy under pressure, and be resilient. You also need to be able to manage your own time, and be a self-starter.  

Education and Experience

Qualifications

• Minimum 3-year undergraduate
• Post graduate qualification in marketing is preferable
• Minimum of 5 years’ experience in Marketing or Communications and event management
• Must have managed at least one person for at least 2 years

A knowledge of the following will need to be developed or will be advantageous:

• Sponsorships & Experiential marketing environment in South Africa and internationally (especially for running and cycling)
• A love of sports and wellness
• Various marketing and media channels, including digital media
• Print and production and merchandising processes (including time lines and costing)

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Key purpose

• The vacancy is for a Learning and Development Specialist to join the Discovery Institute of Training. This role is responsible for designing, developing, delivering, and implementing impactful learning solutions that build capability across various roles and levels within Discovery. These include leadership development, core (soft) skills, and business performance support, using a mix of in-person facilitation, virtual training, and digital formats. In addition to design responsibilities, this role will also be accountable for the effective delivery and facilitation of training interventions across multiple modalities, ensuring meaningful learning experiences and driving behaviour change and performance improvement.

Key outputs

• Learning needs analysis and stakeholder consultation: Conduct in-depth learning needs analyses in consultation with a wide range of stakeholders on all levels. Identify skills gaps, performance challenges, and capability needs across the organisation.
• Design, development, and delivery of learning solutions: Design, develop, and deliver high-impact learning interventions using a blended learning approach, including in-person facilitation, virtual training, and digital content, to support leadership development, core (soft) skills, and business performance.
• Training facilitation: Facilitate engaging, high-quality leadership development and core (soft) skills training sessions that drive behaviour change and performance outcomes. Ensure facilitation is tailored to the audience and aligned with business objectives.
• Learning project initiation and management: Initiate and manage custom learning and business support initiatives that align with business strategy and drive measurable impact. Propose and implement new tools, methodologies, and learning solutions that positively influence performance.
• Strategic contribution and innovation: Actively contribute to the strategic planning and continuous improvement of the Discovery Institute of Training. Use deep learning and development knowledge and experience to shape departmental direction, propose innovative solutions, and align team outputs with strategic business goals.
• Impact measurement and evaluation: Track, analyse, and report on the effectiveness and business impact of learning initiatives. Use data and feedback to continuously refine and improve learning solutions.
• Champion innovation and the effective use of AI and emerging technologies: Leverage AI and other emerging technologies to enhance the design, development, and delivery of learning solutions. Champion innovation by identifying and implementing new tools, platforms, and methodologies that improve learner engagement, efficiency, and impact. Act as a change agent within the team and organisation by promoting a culture of continuous improvement, experimentation, and future-focused thinking.
• Quality assurance and best practice implementation: Uphold best practices in adult learning, learning design methodologies (e.g., 6Ds, ADDIE), and performance consulting. Ensure learning content and facilitation consistently meet high-quality standards and compliance requirements.

Competencies

• Learning and development expertise: Deep understanding of adult learning principles, learning design methodologies (e.g., 6Ds, ADDIE), and best practices in training delivery and facilitation.
• Instructional design capability: Strong ability to design and develop engaging, outcomes-based learning experiences across various modalities (classroom, virtual, digital).
• Facilitation skills: Excellent facilitation and presentation skills, with the ability to engage diverse learners across roles and levels, both in-person and virtually.
• Stakeholder management: Strong interpersonal skills and the ability to consult, influence, and build trusted relationships with diverse internal stakeholders at all levels.
• Strategic thinking: Ability to align learning initiatives with business strategy, contribute to departmental planning, and identify opportunities for value creation.
• Project management: Demonstrated ability to manage complex projects, timelines, and cross-functional teams, ensuring successful implementation and measurable outcomes.
• Analytical and impact-driven: Skilled in evaluating learning effectiveness and using data to make informed decisions that drive continuous improvement and business performance.
• Innovation and technology savvy: Forward-thinking and curious, with a passion for exploring and implementing new technologies, including AI, to enhance learning design and delivery.
• Communication and collaboration: Strong verbal and written communication skills, with the ability to collaborate effectively within a team and across departments.
• Agility and adaptability: Comfortable working in a fast-paced, changing environment with the ability to shift priorities, experiment, and respond to evolving business needs.

Qualifications and experience

Minimum qualifications:

• A relevant qualification in Human Resources, Education, Psychology, Organisational Development, Learning and Development, or related field.
• Formal training or certification in Instructional Design, Facilitation Adult Learning, or Learning & Development methodologies (e.g., 6Ds, ADDIE).

Preferred qualifications:

• Postgraduate qualification in Learning and Development, Organisational Psychology, or related field.
• Accreditation in coaching is advantageous.

Experience:

• Minimum of 5–7 years’ experience in a Learning and Development Specialist role.
• Proven track record of designing, developing and delivering leadership development and soft skills programmes across various levels in a large organisation.
• Proven track record in consulting with stakeholders and conducting learning needs analysis.
• Extensive experience designing, developing, and facilitating learning solutions across multiple formats (in-person, virtual, and digital).
• Strong experience in managing end-to-end learning or capability-building projects, including measurement of impact.
• Demonstrated success in contributing to strategic L&D initiatives within a complex business environment.
• Experience in working with or within financial services is advantageous.
• Experience using AI-driven tools to design and deliver learning experiences is strongly preferred.
   

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Key purpose

• The vacancy is for a Learning and Development Manager within the Discovery Institute of Training. This role will be responsible for leading a team of skilled Learning and Development Specialists dedicated to the design, development, and delivery of impactful learning solutions. These include leadership development and core (soft) skills programmes, delivered through in-person workshops, virtual training, and digital learning formats. The successful candidate will support capability development across various roles and levels within Discovery, ensuring alignment with organisational goals and performance priorities.

Key outputs

Leadership and core skills learning strategy

• Develop and implement a comprehensive learning strategy for leadership and core (soft) skills development that aligns with Discovery’s business objectives and talent priorities.

Learning programme design and oversight

• Oversee the end-to-end design, development, and delivery of high-quality learning solutions, classroom, virtual, and digital tailored to various roles and levels.

Team leadership and capability building

• Lead, coach, and inspire a team of Learning and Development Specialists to drive innovation, excellence, and continuous improvement in learning design and facilitation.

Stakeholder engagement and collaboration

• Build strong relationships with internal stakeholders and business leaders to identify learning needs, gather feedback, and ensure solutions deliver measurable value.

Programme evaluation and impact measurement

• Establish metrics and mechanisms to evaluate the effectiveness and impact of learning programmes on individual and organisational performance, aligned to the 6Ds methodology.
• Sure learning is transferred to the workplace, business outcomes are achieved, and value is created and demonstrated.

Learning innovation and digital integration

• Champion the use of new technologies, tools, and methodologies (e.g., microlearning, gamification, blended learning) to create engaging and scalable learning experiences.
• Leverage AI and other emerging technologies to drive efficiency, enhance content creation, and streamline learning development and delivery processes across formats.

Governance and quality assurance

• Ensure all learning interventions meet internal quality standards and regulatory requirements and are aligned with Discovery’s learning frameworks and methodologies.

Budget and resource management

• Manage the team’s learning budget and resources effectively, ensuring optimal allocation for maximum impact.

Competencies

• Strategic leadership: Demonstrates advanced leadership capability, with a proven ability to lead high-performing teams, influence senior stakeholders, and align learning strategy to business priorities.
• Innovative and critical thinking: Applies innovative, forward-thinking approaches to solve complex problems, drive continuous improvement, and future-proof learning solutions.
• Expertise in learning and development: Deep understanding of both traditional and modern learning methodologies, including digital, blended, and experiential learning practices.
• AI and technology integration: Comfortable leveraging AI, learning technologies, and digital tools to enhance learning experiences and improve team efficiency.
• Growth and agile mindset: Embraces change, shows resilience, and fosters a culture of learning, experimentation, and adaptability within the team.
• Exceptional communication and influence: Communicates with clarity and impact across all levels of the organisation; skilled at managing diverse personalities and building strong networks.
• Project and programme management: Demonstrates strong organisational, planning, and execution skills, with the ability to lead complex projects and manage multiple priorities.
• Business acumen: Understands the business context and uses data-driven insights to shape learning decisions and demonstrate ROI.
• Customer-centric focus: Dedicated to understanding and exceeding internal customer needs, with a commitment to delivering measurable value.
• Attention to quality and detail: Maintains high standards in all learning outputs, with a keen eye for detail and a commitment to excellence.
• Resilience and pressure management: Maintains performance and decision-making capability under pressure, navigating challenges with composure.
• Advanced reporting and writing skills: Able to craft compelling reports, proposals, and communications tailored for executive and strategic audiences.

Experience

• Minimum of 8–10 years’ experience in Learning and Development, with at least 3–5 years in a management role.
• Proven track record of designing and delivering leadership development and soft skills programmes across various levels in a large organisation.
• Demonstrated experience leading high-performing L&D teams, including coaching, performance management, and development of team members.
• Strong background in both digital and in-person learning solutions, including instructional design, content development, and facilitation.
• Experience applying learning evaluation frameworks and methodologies, such as the 6Ds or Kirkpatrick Model, to measure learning impact and business value.
• Strong stakeholder engagement and consulting experience, working with cross-functional teams and senior business leaders.
• Experience managing learning projects end-to-end, including scoping, budgeting, and reporting.
• High proficiency in using modern learning technologies, Learning Management Systems (LMS), and virtual learning platforms (e.g., MS Teams, Zoom, etc.).
• Experience using AI tools and digital innovation to enhance learning design and team efficiency.

Qualifications

Essential:

• A formal qualification in Human Resources, Learning and Development, Organisational Psychology, Education, or a related field.
• Evidence of continuous professional development in leadership, learning design, or training facilitation.

Advantageous:

• A postgraduate qualification (Honours or Master’s) in a relevant field.
• Formal training or certification in the 6Ds® methodology or other learning impact frameworks.
• Certifications or demonstrated expertise in AI tools for learning or digital learning technologies.