Careers at Discovery Limited

Key Purpose

• Our Commissions department is looking for a great person to join their team as a service consultant to service broker houses and franchises with all related billing and commissions’ queries.

Areas of responsibility may include but not limited to

•  Answering inbound calls timeously
•  Dealing with predominantly telephonic and occasionally email queries
•  Assisting franchises/brokers with Health, Life and Group Life and Vitality queries
•  Submitting of reports to brokers
•  Review and recommend improvements to existing processes
•  Implement and maintain internal controls to ensure best practice
•  Perform any other related functions requested by management

NB: The role is not limited to the key outputs mentioned above

Personal Attributes and Skills

•  Perform a variety of administrative responsibilities
•  Ability to multi-task and attention to detail is vital
•  Ensure that delegated tasks are performed within proper time frames
•  Prioritise workload and address any immediate issues as and when they arise
•  Effective communication at all levels within the organisation (written and telephonic)
•  Client centric servicing and positive problem solving approach
•  Excellent time management
•  Deadline conscious and able to work under immense pressure
•  Work independently, but open to team work when necessary
•  Takes responsibility for actions and projects
•  Upholds ethics, values and demonstrates integrity
•  Adapts to changing circumstances, new ideas and change initiatives

Education and Experience

Essential:

•  Matric Certificate
•  1 year Call centre experience within a financial service industry

Advantageous:

•  1 year Call centre experience dealing with brokers
•  1 year experience with Discovery Life products
•  Post-graduate degree or equivalent
   

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Key Purpose

• Design and implement robust, scalable and optimally performing systems using Java related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.

Areas of responsibility may include but not limited to

Design:

• Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
• Research and find effective solutions to technical issues that arise
• Estimate development timelines based on business requirements

Development:

• Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
• Conduct unit testing and fix any defects found

Testing:

• Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting:

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

Mentoring / Team development:

• Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
• Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks
• Assist in identifying training needs of team members

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities and data models

General:

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support.

Personal Attributes and Skills

Technical Competencies

• Excellent understanding of Object Orientated principals and Java language fundamentals
• Knowledge of commonly used design patterns
• Broad understanding of how to put together an EE-based business solution from scratch
• EJB
• HTML
• JSF
• JQuery
• JAXB
• SOAP Web services
• Message Driven Beans
• UML
• XML/XSD
• SQL 

Behavioural Skills:

• Action orientated go-getter, hungry to learn and add real value
• Structured and analytical problem solver: Obsessive about finding solutions to problems: action oriented problem solver.
• Able to plan, organise and prioritize own work
• Able to multitask
• Able to work independently
• Team player: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner

Education and Experience

Essential:

• 3 + years’ experience in Java development with exposure to core competencies listed
• IT related Degree or Diploma (BSc/BTech or similar).

Advantageous:

• Formal Java qualification
• REST Web services
• JSON
• Business Process Management Tools
• Apache Camel
• Apache Webserver Configuration
• JBOSS Configuration
• CSS
• GIT
• Integrated Build Tools
• HTML 5
• Knowledge of Short Term Insurance industry

Working knowledge of:

• Software development within SDLC
• Unit Testing
• Data modelling and design of database structures
   

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Key Purpose

• The Platinum Select Team Leader is responsible for leading a high-performing, multi-skilled team of Executive Consultants who manage portfolios of Platinum, VIP brokers and clients. This role combines operational leadership, claims management, and client service excellence to ensure high performance, retention, and satisfaction across all servicing and claims functions.

Areas of responsibility:

(including but not limited to)

Operational and Team Management

• Lead and manage a team of consultants handling high-net-worth clients and brokers.
• Assign duties, manage schedules, and ensure efficient operations.
• Drive performance across measurable metrics (NPI growth, SLA adherence, claims turnaround, retention).
• Conduct call and work quality audits, coaching, and development.
• Set individual goals and monitor progress.
• Manage monthly incentives and team morale.

Client and Broker Engagement

• Serve as the primary escalation point for Platinum and VIP brokers.
• Resolve complex queries and complaints effectively.
• Maintain strong relationships with franchises and partners to support sales and retention.
• Enhance broker and client perception through consistent, high-quality service.

Claims Oversight

• Oversee large and complex claims processes from assessment to settlement.
• Ensure claims are paid in accordance with policy cover and within turnaround times.
• Identify bad risks and conduct ad hoc audits of finalized files.
• Improve loss ratios through strategic claims management.

Education and Experience

Essential:

• Matric
• FAIS Credits – Full Qualification
• RE5 Certification
• Minimum 5 years in short-term insurance claims and customer service
• Minimum 3–5 years in a team leader role within an operational or claims call centre environment

Advantageous:

• Degree or Diploma in Insurance and Risk Management
• Class of Business (COB)
• Continuous Professional Development (CPD) Certification
• IISA designation
• Experience in a High-net-worth environment

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Job Description

• The Technical Accountant role is to provide strategic and technical financial support as well as reporting functions for business units within the Discovery health segment.

Key Outputs / Job Responsibilities may include but are not limited to:

• Monitor and review new International Financial Reporting Standards (IFRS), amendments and interpretations issued by the International Accounting Standards Board (IASB)
• Identify and analyse new IFRS standards and amendments applicable to medical schemes and prepare impact analysis and implementation plans 
• Review and respond to technical financial queries and audit queries in respect of medical schemes
• Review and provide commentary and responses on circulars issued by regulators or other applicable industry bodies or forums  
• Review medical scheme annual financial statements and other reporting for accuracy and areas of improvement and compliance with respective standards
• Develop and maintain relationships with internal and external stakeholders

Key Outputs

• Preparation and presentation of monthly Management Accounts
• Technical accounting
• Cost centre budgeting and analysis
• Adhoc financial analysis

Experience and Qualifications

• Must be a qualified Chartered Accountant SA - CA (SA)
• Minimum of 5 years relevant experience
• Must be a registered SAICA
• Experience with Medical Scheme Financial reporting
• Detailed knowledge and practical implementation of IFRS 17 – Insurance Contracts
• Competent with MS Office, especially Excel, Word and Outlook

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Key Purpose 

• ​​Increase the sales of the product range through building relationships, superior client service and technical knowledge.

Areas of responsibility may include but not limited to:

• Partner with Business Consultant to grow new business portfolio
• Support advisers with Flexicare and Healthy Company uploads - managing data and upload process end to end
• Empower and educate advisers on the new business process, online application, underwriting process
• New business implementation : Planning and execution in partnership with BC
• Support on on-site implementations and activations
• Conduct member, employer and adviser training throughout the year
• Relationship building at various levels within the intermediary business, including administration, lower and senior management
• Pipeline reporting and proactive pipeline management

Competencies 

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Education and Experience 

• Matric 
• Experience with working with Broker Consultants.
• Knowledge of MS Office (Excel, Word, Power Point) 
• NQF 5/120 Credits
• RE5
• Sound medical scheme knowledge
• Previous CRM experience