Careers at First Technology

Job Purpose

• To deliver effective HR operational support, ensure Health & Safety (HSE) compliance, and provide accurate Contract Lifecycle Management (CLM) system administration, ensuring data integrity, legal compliance, and efficient people and contract processes across the organisation.

Key Responsibilities: 
Human Resources (HR Officer Function)

• Administer HR processes across the employee lifecycle (onboarding, changes, transfers, exits).
• Prepare employment contracts, addenda, and standard HR documentation.
• Maintain accurate and up-to-date employee records in line with POPIA and internal governance.
• Support recruitment administration, including offers, contracts, onboarding documentation, and system capture.
• Administer HR data inputs relating to leave, absences, and employee changes for payroll support.
• Act as a first-line HR support point for employees and line managers.
• Ensure compliance with BCEA, LRA, employment contracts, and internal HR policies.
• Assist with internal HR reporting and audits as required.

Health & Safety (HSE Function)

• Coordinate and administer occupational Health, Safety & Environmental (HSE) requirements.
• Maintain HSE documentation including incident registers, induction records, training registers, medicals, and compliance files.
• Coordinate HSE inductions for employees and contractors.
• Assist in the implementation and communication of HSE policies and procedures.
• Support internal and external HSE audits, inspections, and compliance reporting.
• Track HSE incidents, corrective actions, and ensure follow-through and closure.
• Liaise with service providers and management on health and safety matters.
• (This role provides HSE coordination and compliance support, not Safety Management.)

Contract Lifecycle Management (CLM Function)

• Capture, maintain, and manage employment contracts and HR-related agreements within the CLM system.
• Ensure accurate contract version control, approvals, renewals, and audit trails.
• Monitor contract expiry dates, including fixed-term contracts, and trigger renewal or termination processes.
• Ensure alignment between signed contracts and system records.
• Generate CLM reports and compliance data for HR, Legal, Finance, and Management.
• Maintain high levels of data accuracy, confidentiality, and system integrity.
• Support internal and external audits by ensuring all contract records are current and compliant.
   

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Role and Responsibilities
Able to demonstrate the following:

• Create new tickets on behalf of the End User or Customer provide the necessary resolution or escalate for assistance.
• Be able to work towards given SLA’s
• Assist colleagues whenever necessary with required information.
• Excellent leadership, time management and organizational skills
• Familiarity with common basic 1st line troubleshooting for a number of broad technologies such as Microsoft Office (O365)
• Security (password resets) and Email related problems
• Knowledge of Microsoft Office and other office management tools and applications

Coordination and Communication: it's critical that the Service Desk Engineer is able to demonstrate strong skills when multiple incidents occur:

• Communication skills (telephonic and written)
• Ability to work unsupervised
• Facilitating feedback on current tasks
• Ability to escalate and provide 1st line break-fix
• Be able to effectively communicate to all areas of business regardless of job description.
• Secure efficiency and compliance to company policies
• Ability to manage frustrated callers by applying good reasoning and logic

Create new tickets

• Collect a predefined set of information for each incident logged in the service desk
• Identifying urgency, impact and general timelines of the issue
• Provide the necessary resolution or escalate for assistance.
• Provide the necessary escalation to various Operations Managers, where urgency or impact has been identified
• Reporting - manual reports need to be generated for key Customers and the information checked to be valid. This is a recurring task and attention to detail is important
• Vendor Management - act as a point of contact for both vendor and Customer and carry out the necessary coordination of tasks or simply translate the requirement for both

Task Management

• Ability to work independently
• Following up on issues and outstanding information
• Create and update records
• Attention to detail with scheduled tasks is vital.

Qualifications and Education Requirements

• Matric is essential
• A+ N+

Preferred Skills

• Should have proven excellence as Service Desk Engineer/First Point of contact or in another relevant position
• Excellent communication, both verbal and written
• Ability to manage Users calling in quick succession
• Ability to compile basic reports and carry out basic administration
• Where necessary, ability to resolve a User's problem first time Attention to detail is essential
   

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Job Description

• First Technology is looking for a skilled and proactive Legal Advisor to join our team and provide expert legal guidance across contract management, tenders, compliance, and policy development. This role plays a key part in protecting the organization’s interests and ensuring we operate with integrity and within the law.

Key Responsibilities
Contract Management

• Draft, review, and prepare a range of contracts including commercial agreements, service agreements, and vendor contracts.
• Conduct thorough vetting to ensure all contracts meet legal and commercial standards and align with organizational goals.
• Negotiate contract terms with internal and external stakeholders to achieve favorable outcomes while minimizing risk.
• Communicate effectively with relevant teams and partners to ensure smooth contract execution.

Tenders

• Review and assess tender documents to ensure compliance with legal and procedural requirements.
• Assist in preparing and compiling tender submissions, ensuring accuracy and completeness.

Risk & Compliance

• Identify and assess potential legal or commercial risks in contracts, tenders, and business activities.
• Ensure compliance with applicable laws, regulations, and industry standards.

Policy Development

• Draft, update, and implement policies to support compliance, governance, and risk management across the business.

Business Partnership

• Apply strong commercial understanding to align legal strategies with business objectives.
• Develop a working knowledge of the organization’s operations and industry to deliver practical and informed legal advice.

General Legal Support

• Provide clear, practical, and timely legal guidance to management and business units.
• Maintain accurate records and documentation of contracts, tenders, and compliance activities.
• Collaborate with internal teams and external legal advisors to achieve organizational goals.

Requirements

• Bachelor of Laws (LLB) or B.Com Law 
• Admission as an Attorney or Advocate.
• Minimum of 2 years’ experience in a corporate legal advisory role, with exposure to contracts and compliance.
• Strong knowledge of contract law, corporate governance, and regulatory compliance.
• Excellent drafting, negotiation, and communication skills.
• High attention to detail, with the ability to balance legal risk and commercial priorities.