Careers at Vector Logistics

Job Purpose

• The Key Account Manager will manage the relationship management with key principals to ensure accounts are retained and that day-to-day operational queries are managed effectively. To help grow business in the principal channel through expansion of services to customer base. To maintain profitability of key accounts, and drive supply chain efficiencies to the benefit of both the customer and Vector ensuring the establishment of long terms strategic partnerships.

Key Responsibilities

Set customer strategy

• Set strategy for individual customers based on group and customer objectives.
• Obtain sign off across the business on customer strategy.
• Implement key KPI’s in line with strategy.

Relationship Management

• Set key KPIs for customers in line with business strategy.
• Review customer KPIs monthly ensuring customer and Vector compliance to key KPIs.
• Drive opportunities to build strategic partnerships through the identification of opportunities for collaboration.
• Manage internal business functions against agreed KPI’s.
• Manage customer queries and concerns as and when they occur.

Business Development

• Identify opportunities for expansion within existing principals.
• Match Vector business capabilities to principals’ needs through identifying service solutions.
• Guide commercial discussions with team and negotiate commercial agreements.
• Implement rate reviews and increases as and when needed to ensure management of principal profitability.

Drive Supply Chain Effectiveness

• Work cross functionally with supply chain to deliver efficiencies through negotiation with customers on agreed efficiencies.
• Build relationships between Supply Chain and the customer to ensure that the customers Supply Chain is optimised.
• Actively drive the S&OP process with the principal to manage key cost drivers such as stock cover, SKU cover etc.

Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising, and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.

Key Relationships

Internal

• Broader Customer team.
• Sales teams.
• Senior Managers within Finance (Central Pricing) and VSS.
• Senior Managers within Supply Chain.

External

• Clients and Principals.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Grade 12.
• Bachelor’s Degree or similar.
• 3 years account or general administration experience preferably in a FMCG environment.
• 5+ years supply chain experience.

Skills and Competencies

• Verbal and written communication.
• Computer literacy (SAP MM and BW and MS Office and especially proficiency in Excel).
• Report writing.
• Interpersonal.
• Logical thinking.
• Analytical thinking.
• Presentation.
• Numeracy.
• Organisational awareness.

go to method of application »

Job Purpose

• The Key Account Manager will manage the relationship management with key principals to ensure accounts are retained and that day-to-day operational queries are managed effectively. To help grow business in the principal channel through expansion of services to customer base. To maintain profitability of key accounts, and drive supply chain efficiencies to the benefit of both the customer and Vector ensuring the establishment of long terms strategic partnerships.

Key Responsibilities

Set customer strategy

• Set strategy for individual customers based on group and customer objectives.
• Obtain sign off across the business on customer strategy.
• Implement key KPI’s in line with strategy.

Relationship Management

• Set key KPIs for customers in line with business strategy.
• Review customer KPIs monthly ensuring customer and Vector compliance to key KPIs.
• Drive opportunities to build strategic partnerships through the identification of opportunities for collaboration.
• Manage internal business functions against agreed KPI’s.
• Manage customer queries and concerns as and when they occur.

Business Development

• Identify opportunities for expansion within existing principals.
• Match Vector business capabilities to principals’ needs through identifying service solutions.
• Guide commercial discussions with team and negotiate commercial agreements.
• Implement rate reviews and increases as and when needed to ensure management of principal profitability.

Drive Supply Chain Efficiencies

• Work cross functionally with supply chain to deliver efficiencies through negotiation with customers on agreed efficiencies.
• Build relationships between Supply Chain and the customer to ensure that the customers Supply Chain is optimised.
• Actively drive the S&OP process with the principal to manage key cost drivers such as stock cover, SKU cover etc.

Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising, and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.

Key Relationships

Internal

• Broader Customer team.
• Sales teams.
• Senior Managers within Finance (Central Pricing) and VSS.
• Senior Managers within Supply Chain.

External

• Clients and Principals

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Grade 12.
• Bachelor’s Degree or similar.
• 3 years account or general administration experience preferably in a FMCG environment.
• 5+ years supply chain experience.

Skills and Competencies

• Verbal and written communication.
• Computer literacy (SAP MM and BW and MS Office and especially proficiency in Excel).
• Report writing.
• Interpersonal.
• Logical thinking.
• Analytical thinking.
• Presentation.
• Numeracy.
• Organisational awareness.

go to method of application »

Job Purpose

• The purpose of this role is to ensure that all the service, performance (SLA) and costing data (volume & value trends) are analyzed and collated for the customer; and have insight into customer requirements and identify opportunities to create joint efficiencies to manage customer profitability.

Key Responsibilities

Relationship Management

• Interact with relevant customer (Principal) departments to resolve and manage day to day operational queries.
• Manage interactions between customers and Vector at the appropriate level with key Vector departments including Operations, Supply Chain, Finance and Administration (especially Commercial).

Key Account Data Analysis and Performance Reporting Management

• Manage and report on service levels including analyzing and tabling issues as well as recommended actions or solutions.
• Manage overstocking and compile the necessary reports.
• Build understanding of sales and rate trends by category/product and by customer type.
• Monitor and collate sales performance by customer.
• Manage product and product category take-Ons and exits; working with VSS; obtain formal sign off.
• Ensure frequent interaction with VSS and Supply Chain to ensure that information is shared, and cross functional understanding is maintained with regard to the expectations of the principal.
• Obtain data and statistics from Supply Chain on SKU’s and analyze performance trends on SKU’s.
• Monitor new products in conjunction with planning to ensure that no ‘out of stocks’ occur.
• Manage and monitor risky expiry stocks in conjunction with planning.
• Analyse ‘bottom’ slow moving SKU’s and action in conjunction with Planning and Principal.
• Manage customer and channel take-ons and exits and analyse customer trends (monitor the ‘tail’).
• Manage the calendar of business reviews and update the template before every meeting with the sales of the next month, including the analysis of service levels which must be obtained from the demand forecasters.
• Undertake competitive market research on a regular basis.
• Provide input on Principal/Vector related projects at the tactical level (e.g. turnaround time on vehicles between depots, improving inbound services).

Customer insight and profitability management

• Identify areas for efficiency creation and joint projects to improve customer and Vector profitability.
• Communicate requests from the principal to relevant Vector stakeholders.
• Provide research and data analysis for all proposed projects.
• Work with the Commercial Department to establish relevant insights on viability.

Reporting

• Compile review packs for the Customer Manager and provide insights regarding the monthly ‘numbers.
• Print and compile reports as requested by Principals and research any ad hoc requests; providing appropriate answers and insights.
• Report on compliance of both Vector and Principals on variables as set out in the various service level agreements.
• Provide reports on non-compliance of both Vector and Principals to relevant Vector Stakeholders.

Project Management

• Leading, coordinating and monitoring key deliverables of the project.
• Strong collaboration and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Team Coordination and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support and drive the business core values.
• Manage colleagues and clients’ expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Champion training and development of self and others through utilizing available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training specialists.
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
• Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

Key Relationships

Internal

• Sales teams
• Broader customer team
• Senior Managers within Finance and VSS
• Commercial Manager
• Operational Team
• Planning and Supply chain team
• Call centre

External

• Customers
• Principals
• Suppliers

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• B.com Logistics or related (Undergraduate degree is the minimum requirement)
• 2-3 years’ experience in supply chain, customer experience and Commercial
• Valid Code EB drivers' license
• Customer relations experience
• Sales and logistics execution processes with emphasis on 3PL concepts
• Vector business partners, processes, and people
• An understanding of multiple key performance indicators, inter-relationship and bottom-line sensitivity

Skills and Competencies

• Excellent Verbal and written communication
• Computer literacy (SAP MM and BW and MS Office and especially proficiency in Excel)
• Interpersonal Tolerant of stress and pressure
• Solution-oriented with a proactive approach
• Deadline driven with a high level of Attention to detail
• Able to interact at all levels of the organization

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Job Purpose

• The Management Accountant will be responsible to provide management accounting support and insight for the relevant customer/principal/depot.

Key Responsibilities

Pricing:

• Partner with customer managers to develop principal/customer specific pricing strategies.
• Maintain profitability through development of price adjustment negotiation packs.
• Monitor in/efficiencies that need to be taken into pricing.
• Draft commercial terms of agreements.

Budgeting and Forecasting:

• Preparation of the annual budget and quarterly and monthly forecast pack for presentation to exec.
• Coordinating the budget inputs from various depts across the business, performing reasonableness checks, marrying operational stats to financial KPI’s.

Project Management:

• Responsible for identifying logistics areas for process improvement and cost savings to ensure expectations are met.
• Lead, manage and facilitate reporting improvement projects across the business.
• Monitor industry standards, trends including technological trends, or practices to identify developments in logistics planning/execution and reporting.
• Identify training, coaching and mentoring opportunities where possible for the team to achieve performance targets.

Reporting:

• Oversee, analyze and interrogate results in TM1 by customer/principal and depot.
• Managing the focused delivery of an accurate monthly scorecard.
• Understanding and managing of the data accuracy and reconciliation in TM1.
• Streamlining existing processes and removing manual/paper-based tasks in order to reduce the risk of human error and improve speed of information delivery.
• Overseeing the balancing of all reports, sign off on recons and documented investigation of variances.
• Publish weekly and monthly “snapshot” reports as required by the business in an accurate and timely manner by:
• Developing a broad knowledge base of the organizational processes and policies.
• Staying fully informed of operational objectives, performance and critical trends.
• Focusing on the compilation of a monthly commercial reporting pack that highlights.
• Focus points for the month, exposes core issues, generates action plans and assigns responsibilities.
• Engaging with Management through presentation of the monthly commercial report and follow-up sessions where appropriate in order to provide the business with the tools to make informed strategic decisions, implement change and maximize profitability.
• Assist in the review and actioning of TM1 variance reports prepared using data extracted from TM1.
• Analyse and explain KPI fluctuations and variances.
• Provide monthly commentary for submission to the Commercial Manager.
• Track contracted commercial arrangements and ensure adequate billings/provisions are accounted for accurately and completely within the relevant month end financial data.

Cost analysis (ABC Model):

• Understand the ABC Model and cost drivers.
• Provide commercial insight into variances of cost drivers month on month.
• Identify changes in the business that need to flow through the model.
• Maintain data process flows and present changes at commercial team meetings.
• Analyse costs against budgets and forecasts.
• Provide input driving optimisation of efficiencies in the depot environment.
• Analyse all input costs within the cost centre.
• Analyse proposed changes to cost allocation (as a result of trials or change in specifications) and assist with data collection of new business proposals.
• Implement cost management initiatives within the team.

Variance Analysis:

• Understand the SAP cost centers and the upload into TM1 to assist in variance explanations.
• Prepare presentation of major variances to Commercial Manager.
• Participate in investigations and audits to support initiatives designed to control costs and maximize profits.
• Provide commentary on the monthly reporting packs, ABC model month on month variance analysis.
• Calculate the actual impact of changes that have been made and new cost allocation and present to Management Accountant.
• Analyse actual KPI’s versus budget and work with the teams to address areas of non-conformance or concern proactively and timeously.

Information and Data Management:

• Ensure team members accurately and regularly capture data into the information system to enable access to reliable data and reporting for trend analysis and decision making.
• Share relevant data with management teams to enable reliable business decision making.
• Take responsibility for data accuracy and completeness for the relevant model.

Customer Service:

• Respond to customer queries regarding information relating to the Operations activities.
• Engage with Fleet Management, Operations team, Planning and Finance to improve efficiency and reduce cost to serve in order to provide cost effective customer service.
• Act as global go-to person for all Operations data quality related questions.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Matric.
• Minimum a BCom or equivalent.
• CIMA / CA qualification will be an advantage.
• 3 to 5 years management accounting experience, including commercial costing and some exposure to processing or manufacturing environments.

Skills and Competencies

• Computer literacy (SAP and MS Office skills prerequisite).
• Report writing.

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Job Purpose

• To support the regional sales team and provide an important link between the managers and their clients by processing all sales-related paperwork, fielding queries and arranging appointments to visit new and established customers.

Key Responsibilities

Sales Administration

• Input / capture pricing into the system (applicable to wholesale).
• Address customer telephonic queries and channel complaints to the appropriate individual.
• Follow up with the call centre when necessary.
• Compile the 6 weekly cycle briefs per region for Sales Teams and Managers
• Boardroom bookings to assist ASMs when cycle meetings are done 6 weekly.
• Sales reporting of data (Graphs) for presentations for cycle meetings.
• To ensure all launch packs for staff cycle meetings for all principals are printed and presented at cycle meetings and launch dates.
• Maintain electronic and paper-based customer records and information.
• Compile weekly feedback by principle for Regional Sales Managers / Regional Divisional Sales Managers.
• Compile monthly cycle reports.
• Prepare monthly expense claims.
• Monthly budget management – scrutinize reports and reverse relevant charges to correct cost center, and extract cost detail on request.
• Create PO and reconcile expenses.
• New Vendor Application Workflows to be submitted to finance for loading and also track the application.
• Communicate via individual / bulk sms’s to field staff – contact field staff for relevant information required by principals.
• Promotion Feedback: Compile Information of stock on hand in store before and after promotional date.
• Principal product launch + promotional communication to be set up at venues and coordinate launch.
• Staff Debtors: To ensure all staff who have expenses submit timeously and ensure monthly that all staff accounts are up to date.
• Daily feedback on deadlines set out by line manager in conjunction with principal requirement.
• Manage Point of Sale (POS) Register, to ensure there is a record of what POS has been taken by staff and where it is been used.
• Manage Coupon Register process: ensure correct record keeping is maintained (i.e.: when handing out coupons a record is kept by how many, who and which store will need).
• Registers to be submitted to principal monthly.
• Inform relevant sales employee of shortdated stock at depots and in alliance with principals.
• Stack card billing to be sent to finance and ensure money is credited to cost center.
• Order Placements - stationery/bags/uplifts/seals. To ensure stationery levels are also at a level so that there are no issues when required.
• Uplift Books - keep records of books distributed to the ASMs and Field Marketers.
• Monthly Accruals to be sent to VTM finance manager to be captured against late invoices or purchase orders in the vector system.
• Supplying Admin manager with relevant information required for monthly reporting.

Maintaining VTM Assets

• Coordinate the maintenance the following Company assets:
• Company Vehicles - manage booking of all sales vehicles for services for all staff that have company cars and ensure that services are maintained as per requirement.
• Ensuring all staff with company vehicles have been issued with up-to-date License Disks.
• Cell Phones.
• IT Equipment.
• Boot Boxes.
• Trade Files.
• Handheld Technology.
• Managing the regions AARTO fines.
• Maintenance of Uniform Orders to ensure all field staff has what is required before going into trade.

HR Administration and Support

• Sorting & distributing payslips to all ASMs for their respective staff.

Team Coordination and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing and self- development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support the business core values.
• Champion training and development of self and others through utilising available training opportunities.
• Participate in regular performance appraisals and ensure that own targets and goals are clear and achievable.
• Maintain a basic appreciation and awareness of employee relations climate and compliance where required in line with relevant legislation and company policy.
• Compiling weekly feedback.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.

KPI’s

• Accurate and timeous pricing schedules (price surveys).
• Accuracy of Assets.
• Accurate and timeous budgets.
• Accuracy of cycle feedback by principle.
• Customer query resolution speed.

Key Relationships

Internal

• Regional sales team.
• Call center.
• Finance team.

External

• Regional customers.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Matric.
• A secretarial diploma or office administration diploma would be an advantage.
• 2 years' administrative experience.

Skills and Competencies

Behaviour Standards

• Be brilliant at the basics.
• Face the brutal facts.
• Smash the silos.
• Be curious and challenge change.
• Take accountability for results and people.