Current Job Openings at Fancourt

We consider the following as essential: 
Qualifications & Experience:        

• Grade 12 or equivalent;
• A Sports / Club Management Diploma will be an added advantage;
• A valid driver’s license will be an added advantage;
• A minimum of 3 years’ experience working in a 5-star hotel & resort gym / sports / golf club environment at a supervisor or manager level;
• Understanding of children’s activities, golf, cycling, hiking, tennis, and various other sporting codes on offer at Fancourt;
• General knowledge of local authority and government regulations pertaining to employee and public health and safety;
• MS Office (Excel, Word, Outlook, PowerPoint) skills and experience on ERP systems.

Duties & Responsibilities (areas and indicators listed are not exhaustive and may be changed / supplemented to accommodate business needs from time to time):

• Ensure the successful planning and execution of new, innovative guest and member activities as part of the leisure offering that will generate revenue and continue to draw participation;
• Participate in the planning, and ensure successful preparation and rollout of exiting, appropriate, and balanced season / festive activities;
• Ensure marketing & communication initiatives are successfully rolled out to ensure maximum exposure and awareness of leisure centre and leisure centre activities / offerings;
• Research and implement latest trends relevant to the leisure offering on the resort – incorporate appropriate information into the leisure offering to ensure the leisure centre and golf academy are meeting and exceeding guest and member expectations;
• Ensure that all facilities are maintained to set legal and industry standards;
• Co-ordinate daily Sports & Leisure, and Kids Club operations;
• Maximize profitability and efficiencies of the sports & leisure department and making sure it tracks against the targets and budgets;
• Recruit, train and develop staff;
• General staff management and performance management;
• General administrative duties including stock takes and ordering of stock for the department and pool & pool loungers
• Ensure extraordinary customer service delivery and guest satisfaction with the service, facilities and the variety if leisure offerings;
• Deal with all guest and member complaints and resolve them in a professional, timely fashion, liaising with guest relations for any feedback on Medallia and Trip Advisor reports;
• Ensure special requests for child care (special needs, babysitters, etc.) are met.

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• The position requires that the candidate has a minimum qualification of Grade 12 or equivalent coupled with at least 2 years’ experience as a Room Attendant in a 4*/5* environment.
• Supervisory experience in a Rooms Division and clerical experience will be an added advantage. Computer literacy on MS Office Suite, Opera and SAP will be an advantage. 

Duties include, but are not limited to: 

• Compile task sheets for attendants and houseman;
• Compile daily status reports;
• Quality checking of rooms, stores and designated areas;
• Assist with stock takes and identify discrepancies;
• Assist with staff training and performance management;
• Monitor casual costs, usage of amenities and expenses.

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Qualifications & Experience:

• Grade 10 or equivalent, coupled with general work experience;
• A valid driver’s license will be an added advantage;
• No criminal record.

 Duties & Responsibilities (areas and indicators listed are not exhaustive and may be changed / supplemented to accommodate business needs from time to time)

• Hand raking of bunkers and bunker maintenance,
• Grass cutting with ride-on / walk-behind equipment,
• Trimming verges/hedges,
• Rolling of greens,
• Hand watering and all cultural practices associated to a golf course,
• Operating a weed eater, flymo, blower and push mower,
• Sod work,
• Perform any other reasonable task as requested.