Current Jobs at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• To supervise, co-ordinate and direct the prompt, cordial and efficient service of food and beverages to ensure that service standards are maintained during service.
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Responsible for assisting with reporting deadlines, payroll & rosters.
• Conduct daily briefings with the team.
• Monitoring and controlling of various operating equipment, standards and inventories.
• Assist with monitoring and controlling food and beverage costs and variances.
• Must ensure that duties are carried out in accordance with Leading Quality Assessment (LQA) standards.
• Assist in all F&B outlets on a regular or semi-regular basis as and when required.
• Coordinate the communication between front of the house and back of the house staff.
• Perform regular inspection of food and beverage preparation and presentation to maintain the required standards.
• Assist in controlling and monitoring the staffing levels on a daily basis to ensure that the month to date staffing is kept to budget and managed using the On-Track labour management system.
• Manage, control and update the On-Track system on a daily basis.
• To report all maintenance and repair problems that require attention to the relevant parties and to ensure that appropriate corrective action is taken as and when required.
• Ensure that all storage areas are kept neat and clean at all times.
• Participate in monthly stock-takes as and when required.
• Assist with the control of staff rostering, permanent and contract, to ensure adequate coverage according to business levels.
• Manages the process to ensure no beverage items ever reaches its expiry dates.
• Assist with the implementation of formal training plans and to conduct on-the-job training sessions for all employees on a regular basis.
• Conduct daily briefing meetings with the team.
• Constantly monitor guest complaints, compliments and suggestions.to ensure prompt, efficient and accurate service.
• Respond to guest complaints in a timely manner and escalate to the Assistant F&B Manager when required.

Requirements

What You Bring:

• Diploma / Degree from a reputable hotel school.
• Must have 3-5 years F&B supervisory management experience in a luxury hotel environment.
• Good communication and interpersonal skills.
• Customer service skills.
• Excellent leaderships skills.
• Knowledge of silverware – advantageous.
• Ability to work under pressure.
• Basic knowledge of food cost, employee scheduling and payroll – advantageous.
• Extensive food and beverage (F&B) knowledge.
• Working knowledge of general restaurant operations.
• Familiar with point-of-sale computers and software.

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Primary Responsibilities Include:

• Manage the day to day functioning of the Groups and Events team and the efficient running of the office.
• Quote and contract all potential business through all available booking channels.
• Participate in long-range planning meetings with regards to upcoming events and provide direction for these activities.
• Ensure that all details pertaining to Group or Event functions e.g client files, contract and confirmation letters are accurate, recorded and relevant parties are kept up to date as required.
• Conduct in-house site inspections, as and when required, that result in profitable bookings

Requirements

What You Bring:

• Diploma or degree from a reputable hotel school – preferred
• Must have a minimum of 5 years Groups/Events/Conferencing/Sales Experience within a luxury environment -preferred and previous management experience is essential
• The ability to forecast and write accurate reports
• Strong verbal and written communication skills

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Primary Responsibilities Include:

• Responsible for answering the telephones using the appropriate etiquette, in accordance to LQA standards.
• Take the guest order, always trying to use suggestive/ upselling techniques.
• Provide an expected delivery time for the guest’s order. 
• Ensure guests special requests are communicated to the Kitchen.
• Monitor guest orders to ensure all orders are delivered on time.
• Accurately posts payments to the POS system.

Requirements

What You Bring:

• Matric (Grade 12) qualification. 
• 1- 2 years relevant experience in a similar position within a 4- or 5-star hotel environment
• Excellent telephone etiquette. 
• Good communication skills. 
• Exceptional customer service orientation. 
• Knowledge of food menu and wine list

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Primary Responsibilities Include:

• Create a welcoming environment for hotel guests and facilitate their arrival and departure.
• Assist guests out of their vehicles as they enter the port cochere. 
• Assist guests as they come in and out of the hotel entrance.
• Work closely with the Concierge and Front Desk to ensure the smooth handling of guest luggage.
• Conduct all duties in accordance with departmental, Leading Quality Assurance and hotel standards.
• Maintain all Front of House areas in an orderly manner – general upkeep of the area, which includes the entrance, sidewalk, back of house storeroom, the port cochere and surrounding area to entrance (benches, trash cans and pot plants etc.).
• Monitor the workflow and activity of the porters.
• Maintain and upkeep all departmental equipment, which includes polishing of the trolleys, umbrellas etc.
• Assist with Porter duties as and when required.
• Be well versed in all hotel services, hours of operation, key personnel, hotel policies, etc. to assist guests with queries.
• Assist with other departmental and hotel duties as assigned by management occasionally or on a daily basis.
• Ensure the free flow of movement in and out of the building and, if need be, help in the carrying of luggage and receiving packages delivered.

Requirements

What You Bring:

• Experience providing exceptional customer service, handling food and beverages, and working in a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions, provide recommendations, and ensure a positive dining experience for guests.
• Strong communications skills to interact with guests, take orders accurately and communication with the kitchen and other staff members.