Current Jobs at HARTMANN GROUP

Your area of responsibility:    

• The primary activity for a customer service consultant is to process orders accurately and efficiently.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• When required escalate queries and complaints to the correct department manager.
• General administrative duties including filing of completed orders and credit notes.
• Preparing correspondence and quotes and providing product knowledge on company products to clients.
• Assuring that back orders are released when stock is booked in and back-order reports completed weekly and sent to stock controller.
• Keeping the out-of-stock notice board up to date.
• Assuring that all returns are actioned accordingly, and that the customer credit gets completed.
• Sorting of post and internal print work.
• Booking out of sample requests and making sure the correct clients receive the samples.
• Building and maintaining a professional relationship with Hartmann customers.
• Maintain customer records by updating account information.

What we look for:

• Grade 12 (Matric)
• Excellent knowledge of MS Office
• Proficiency in English and Afrikaans
• Ability to multitask and prioritise daily workload
• Exemplary planning and time management skills
• High level verbal and written communications skills

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Your area of responsibility:    

• Support both internal & external customers with up to date clinical information relating to HARTMANN Wound Care portfolio as well as the Hollister portfolio 
• Identify & Develop best practice with the use of HARTMANN and Hollister solutions in the form of case studies, medical journal writing, poster presentation and clinical forum presentations 
• Co-ordinate and deliver wound and ostomy care education internally and externally at both regional and national level 
• Educate and assist Nursing Staff with the safe and effective delivery of care within the designated area and ensure a high standard of patient care in liaison with Ward Managers, Consultants and other professionals.  
• Evaluate and review patterns of working, giving professional support to the ward / department in conjunction with the lead ET/ and Woundcare in the clinic. 
• To educate and assist Nursing staff with pre -operative assessment, citing and counselling of patients  
• To educate and assist Nursing staff with postoperative support and care to patients  
• To assist Nursing staff with selection of suitable postoperative products. 
• To schedule appointments with patients who are unable to attend hospital clinics and if requested by Product Specialist (after approval by Sales & Product Manager) 
• Complete required administration tasks which may include salesforce.com, D4 Patient Information, [ETMS], sample requests for patients, recording boot stock inventories twice a week, and completing monthly reports on activities. 
• Ensure data privacy is in line with POPIA regulations including appropriate collection, storage and transmission of any customer data. 

What we look for:

• Degree or Diploma in Nursing or equivalent qualification that allows registration with the South African Nursing Council (SANC) as Professional Nurse.  
• Stomaltherapy qualification / currently working as a Stomaltherapy Nurse / working in a GIT ward or busy doing a Stomaltherapy Course would be advantageous. 
• Woundcare qualification / currently working as Woundcare nurse or busy doing a Woundcare course would be advantageous 
• 4 years’ experience in a clinical setting working with patients and/or end users 
• Willingness to travel