To drive healthcare forward, we have a passion for what we do. We thrive on generating and implementing ideas that will improve customer efficiencies and quality of life for millions of people. We are proud of our achievements, but we won't rest. After all, there are always more lives that can be improved by our continued work.
We go further for health in...
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The primary activity for a customer service consultant is to process orders accurately and efficiently.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
When required escalate queries and complaints to the correct department manager.
General administrative duties including filing of completed orders and credit notes.
Preparing correspondence and quotes and providing product knowledge on company products to clients.
Assuring that back orders are released when stock is booked in and back-order reports completed weekly and sent to stock controller.
Keeping the out-of-stock notice board up to date.
Assuring that all returns are actioned accordingly, and that the customer credit gets completed.
Sorting of post and internal print work.
Booking out of sample requests and making sure the correct clients receive the samples.
Building and maintaining a professional relationship with Hartmann customers.
Maintain customer records by updating account information.
What we look for:
Grade 12 (Matric)
Excellent knowledge of MS Office
Proficiency in English and Afrikaans
Ability to multitask and prioritise daily workload
Exemplary planning and time management skills
High level verbal and written communications skills
Gmail
Yahoomail