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The JD Group is currently strategically positioned in South Africa, Botswana
and Namibia as:
- a leading diversified mass consumer financier
- a differentiated furniture, household appliance, consumer electronic goods, home entertainment, office automation and building supplies retailer
- a diversified retailer of motor vehicles, vehicle servicing and pa...
Read more about this company
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
- Perform sales activities in order to generate sales
- Effective self-management and teamwork
- Stand in for Branch Manager (When Branch Manager is not available)
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
go to method of application »
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
go to method of application »
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
go to method of application »
Key duties
- Sales Management
- Administration and financial management
- Stock management
- Store presentation and merchandising
- Safety and security
- Enable customer centricity
- Effective people management
- Service Department
- Effective teamwork and self-management
Minimum requirements
- Grade 12
- Management experience of 3-5 years
- Retail Management/Business Diploma advantageous
go to method of application »
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
go to method of application »
Here's what sets Pepkor Lifestyle apart:
- Impactful Work: Deliver value to African consumers and contribute to the success of a leading retail organization.
- Diverse Opportunities: Explore a wide range of products, services, and growth prospects within the company.
- Innovative Environment: Embrace creativity, continuous improvement, and be part of a team that thrives on new ideas.
- Competitive Benefits: Enjoy competitive salaries, comprehensive benefits packages, and rewarding career development opportunities.
- Meaningful Contribution: Be part of a mission to make quality living accessible to all and contribute to positive social change.
Are you a passionate service centre administrator with the following qualifications and experience?
Qualifications:
- Grade 12 Matric qualification
- Minimum of 1-2 years of proven experience in the retail environment
What will you be doing?
- Provide customer service
- Achieve sales targets
- Ensure up to date product knowledge.
- Merchandising and store presentation
- Contribute to safety & security
- Effective Teamwork and self management
go to method of application »
Here's what sets Pepkor Lifestyle apart:
- Impactful Work: Deliver value to African consumers and contribute to the success of a leading retail organization.
- Diverse Opportunities: Explore a wide range of products, services, and growth prospects within the company.
- Innovative Environment: Embrace creativity, continuous improvement, and be part of a team that thrives on new ideas.
- Competitive Benefits: Enjoy competitive salaries, comprehensive benefits packages, and rewarding career development opportunities.
- Meaningful Contribution: Be part of a mission to make quality living accessible to all and contribute to positive social change.
Are you a passionate leader with the following qualifications and experience?
Qualifications:
- Grade 12 Matric qualification
- Minimum of three years of proven experience in Retail Management
Professional Expertise:
- Sales & Customer Centricity: Master the art of driving sales through strategic planning, effective prospecting, and exceptional customer service.
- Stock Management: Implement robust strategies to control inventory levels, ensure optimal stock availability, and minimize losses.
- Compliance & Risk Management: Maintain strict adherence to relevant legislation and risk management standards to safeguard the business.
- Financial Acumen: Manage cash flow effectively, oversee financial transactions with accuracy, and maintain a keen eye on profitability.
- Team Leadership: Lead, motivate, and develop your team, fostering a positive, collaborative, and performance-driven work environment.
- Change Management: Adapt and thrive in dynamic environments, leading your team through transitions with clarity and guidance.
- We are seeking a candidate who possesses the following qualities:
- Strong Business Acumen: Leverage strategic thinking and problem-solving skills to drive growth and make informed decisions.
- Sound Judgment & Decisiveness: Make clear and confident decisions that benefit both the team and the organiza6tion.
- Talent Management: Identify, develop, and empower top performers to achieve their full potential.
- Resilience & Positivity: Maintain a positive outlook, persevere through challenges, and inspire your team to do the same.
- Market Awareness: Stay informed about industry trends, customer needs, and competitor activity.
- Diversity & Inclusion Champion: Foster a culture that values and embraces the contributions of everyone.
What will you be doing?
- Sales Management
- Stock Management
- Responsible for the service department
- Store presentation and merchandising
- Safety, security and housekeeping
- Enable customer centricity
- Effective people management
go to method of application »
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
go to method of application »
Minimum requirements:
- Matric, COMPTIA A Certified (Essentials and Core); Valid Driver’s License; (N advantageous)
- Selling skills and ability to close a sale
- Interpersonal skills
- Verbal and written communication
- External and internal networking
- Communication
- Trouble shooting
- Stress Management
- Conflict Management
- Technical knowledge of IT hardware components and repair thereof
- Technical knowledge and experience of software installations
- Networking systems knowledge advantageous
- Excellent MS Office skills
- Knowledge of Incredible Connection and Pepkor Lifestyle policies, practices, processes and systems
- Sound understanding of IC company vision & objectives
- Thorough understanding of IC branch structure and networks
- Thorough understanding of relevant processes and work systems
- Target driven
- Self management
- Integrity & Values
- Attention to detail
- Personal development
- Customer centricity
- Personal resilience
go to method of application »
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
go to method of application »
Key duties
- Sales Management
- Administration and financial management
- Stock management
- Store presentation and merchandising
- Safety and security
- Enable customer centricity
- Effective people management
- Service Department
- Effective teamwork and self-management
Minimum requirements
- Grade12
- Management experience of 3-5 years
- Retail Management/Business Diploma advantageous
go to method of application »
Description:
- Create and maintain training calendars and schedules
- Track training completion and maintain accurate records of employee training history
- Assist in the development of training materials and resources on Axonify
- Communicate training schedules and requirements to employees and managers
- Assist in evaluating training programs and making recommendations for improvements
- Conduct post-training evaluations and gather feedback from participants
- In depth knowledge of a variety of training systems/platforms
- In-depth knowledge of Pepkor Lifestyle policies, practices, processes and systems
- Understanding of the Pepkor Lifestyle operating model
- Knowledge of best practice Facilitation, Skill Development and Workplace skills planning principles and methodologies
Minimum Requirements:
- Bachelor's degree in Human Resources, Business Administration, or a related field
- Minimum of 2 years of experience in training administration or a similar role
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office applications, especially Excel and PowerPoint
- Knowledge of learning management systems (LMS) is a plus
- Ability to work well under pressure and meet deadlines
- Strong problem-solving abilities and a proactive approach to identifying and resolving issues
go to method of application »
About the job
- As a Digital Media Graduate at Pepkor Lifestyle Retail Division, you will be responsible to plan, implement and manage Paid Media campaigns across the company’s brands in order to increase efficiency measures and ROI:
- Conduct keyword, trend and competitor research.
- Check content where necessary, and then publish content across relevant platforms.
- Monitor all performance related aspects of the campaign and relay findings to Digital management.
- Optimise content, targeting and delivery based on learnings.
- Conduct research on new content.
- If you have recently completed a BCom / BSc Undergraduate / Honours or Master’s degree at an accredited University, we would love to hear from you.
What do we look for in our graduates?
- Communication Skills: Excellent verbal and written communication abilities to effectively interact with clients and team members.
- Strong analytical skills: ability to summarize and present complex information into simple models
- Curiosity: A desire to constantly learn about the market, technology and to improve oneself.
- Proactivity: Take the initiative to foresee issues and tackle them before they escalate.
- Collaboration: Work effectively with both internal teams and external partners.
- Problem-Solving: Ability to analyze situations and come up with practical solutions.
- Adaptability: Comfortable with change and able to adjust strategies on the fly.
- Positive Attitude: Maintain a positive and motivating presence, especially under pressure.
- Fairness: Conduct business ethically and make decisions that consider the welfare of all stakeholders.
go to method of application »
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
go to method of application »
Shift Operations Management
- Supervise all courier activities to ensure smooth and timely deliveries.
- Monitor the progress of deliveries via tracking systems and adjust routes or resources as needed.
- Address and resolve operational issues, including delivery delays, route changes, or emergencies.
- Monitor and optimize delivery routes to improve efficiency and reduce delivery times.
- Ensure that all vehicles are properly maintained and meet safety and legal requirements.
- Monitors and controls the flow of stock into and out of outbound cages.
- Coordinates with the Inbound/Warehouse Manager the timely execution of picking according to planned deliveries and collections.
- Resolves delivery queries.
- Checks that the correct loading of goods takes place to prevent damage to stock.
- Manages the allocation of trucks, drivers and routes for delivery.
- Manages the scheduling of pick-ups, returns, re-deliveries and collections on the Transport Activity.
- Manages and resolves unsuccessful pick-ups, returns and re-deliveries.
- Monitors these activities and intervenes on any anomalies throughout the course of the day to address anomalies.
- Addresses queries relating to urgent deliveries / collections.
- Collaborates with the Returns/Complaints departments on pick-ups, swap-outs and re-deliveries.
Team Supervision
- Assign tasks to couriers and ensure proper distribution of workload across the team.
- Conduct pre-shift briefings to communicate objectives, special instructions, or route updates.
- Provide ongoing support and guidance to couriers during the shift.
Performance Monitoring and Reporting
- Track and evaluate courier performance, ensuring compliance with company standards.
- Prepare and submit shift reports detailing delivery metrics, issues resolved, and courier feedback.
- Identify and escalate recurring operational challenges to the Operations Manager.
- Supervise and lead a team of couriers, dispatchers, and support staff.
- Conduct performance evaluations, coaching, and training to improve team skills and efficiency.
- Schedule shifts, manage attendance, and handle day-to-day personnel management.
- Track and report on key performance indicators (KPIs), including delivery times, customer satisfaction, and cost efficiency.
- Implement process improvements to optimize operational performance and reduce costs.
- Use technology and software solutions to monitor deliveries and optimize routes.
- Act as the liaison between courier staff and management, communicating performance goals and operational updates.
- Work closely with other departments (e.g., logistics, customer service) to ensure smooth workflow and resolve any operational bottlenecks.
- Prepare regular reports for senior management on operational performance and staff productivity.
Administrative Duties
- Maintain accurate logs of deliveries, returns, and incidents during the shift.
- Coordinate the maintenance of courier vehicles and equipment to avoid operational downtime.
Compliance and Safety
- Ensure all couriers are equipped with the necessary tools and safety gear before commencing their routes.
- Ensure all operations comply with company policies, safety standards, and regulatory requirements.
- Implement and enforce safety protocols to minimize accidents and ensure the well-being of all employees.
- Enforces access control to restricted areas.
- Monitors compliance to Service Centre operational safety guidelines, policies and procedures.
- Maintains safe working conditions.
- Complies with all legislative requirements relating to any injuries on duty.
- Attends quarterly Health and Safety meetings with team and address outstanding items.
- Manages the safe working condition of fleet.
- Conducts checks and monitors the maintenance of the fleet.
- Complies with and enforces OHSA legislation in area of responsibility.
- Completes the necessary checklists relating to the fleet, the building and equipment within area of responsibility.
Customer Service
- Act as the primary contact point for customers to address inquiries or complaints.
- Address and resolve customer complaints and issues related to delivery services.
- Ensure that couriers provide professional, courteous service to all customers.
- Monitor customer feedback to implement continuous improvement in operations.
- Ensure customer satisfaction by resolving delivery issues quickly and professionally.
- Provide excellent customer service by greeting recipients in a friendly and professional manner, obtaining signatures, and ensuring customer satisfaction.
- Maintains a professional image by wearing the uniform provided by the company and ensures that his/her appearance is neat and presentable when dealing with customers.
- Treats all customers with dignity and respect.
- Maintains high standards of professionalism in all dealings with customers.
- Deals effectively with customer complaints and queries and ensures that complaints are resolved or escalated to the Supervisor for resolution.
- Recognises and celebrates customer centric behaviour within others.
- Manages customers’ expectations and communicates appropriately.
- Behaves in a customer centric manner.
- Strong leadership and team management abilities.
- Exceptional problem-solving and decision-making skills.
- Ability to multitask and adapt in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Proficiency in logistics software and tracking systems.
- Diploma or equivalent; additional qualifications in logistics or management are a plus.
- Proven experience in a supervisory role within courier, logistics, or transportation industries.
- Knowledge of local geography and delivery routes.
- Flexibility to work shifts, including weekends and holidays.
go to method of application »
Shift Operations Management
- Supervise all courier activities to ensure smooth and timely deliveries.
- Monitor the progress of deliveries via tracking systems and adjust routes or resources as needed.
- Address and resolve operational issues, including delivery delays, route changes, or emergencies.
- Monitor and optimize delivery routes to improve efficiency and reduce delivery times.
- Ensure that all vehicles are properly maintained and meet safety and legal requirements.
- Monitors and controls the flow of stock into and out of outbound cages.
- Coordinates with the Inbound/Warehouse Manager the timely execution of picking according to planned deliveries and collections.
- Resolves delivery queries.
- Checks that the correct loading of goods takes place to prevent damage to stock.
- Manages the allocation of trucks, drivers and routes for delivery.
- Manages the scheduling of pick-ups, returns, re-deliveries and collections on the Transport Activity.
- Manages and resolves unsuccessful pick-ups, returns and re-deliveries.
- Monitors these activities and intervenes on any anomalies throughout the course of the day to address anomalies.
- Addresses queries relating to urgent deliveries / collections.
- Collaborates with the Returns/Complaints departments on pick-ups, swap-outs and re-deliveries.
Team Supervision
- Assign tasks to couriers and ensure proper distribution of workload across the team.
- Conduct pre-shift briefings to communicate objectives, special instructions, or route updates.
- Provide ongoing support and guidance to couriers during the shift.
Performance Monitoring and Reporting
- Track and evaluate courier performance, ensuring compliance with company standards.
- Prepare and submit shift reports detailing delivery metrics, issues resolved, and courier feedback.
- Identify and escalate recurring operational challenges to the Operations Manager.
- Supervise and lead a team of couriers, dispatchers, and support staff.
- Conduct performance evaluations, coaching, and training to improve team skills and efficiency.
- Schedule shifts, manage attendance, and handle day-to-day personnel management.
- Track and report on key performance indicators (KPIs), including delivery times, customer satisfaction, and cost efficiency.
- Implement process improvements to optimize operational performance and reduce costs.
- Use technology and software solutions to monitor deliveries and optimize routes.
- Act as the liaison between courier staff and management, communicating performance goals and operational updates.
- Work closely with other departments (e.g., logistics, customer service) to ensure smooth workflow and resolve any operational bottlenecks.
- Prepare regular reports for senior management on operational performance and staff productivity.
Administrative Duties
- Maintain accurate logs of deliveries, returns, and incidents during the shift.
- Coordinate the maintenance of courier vehicles and equipment to avoid operational downtime.
Compliance and Safety
- Ensure all couriers are equipped with the necessary tools and safety gear before commencing their routes.
- Ensure all operations comply with company policies, safety standards, and regulatory requirements.
- Implement and enforce safety protocols to minimize accidents and ensure the well-being of all employees.
- Enforces access control to restricted areas.
- Monitors compliance to Service Centre operational safety guidelines, policies and procedures.
- Maintains safe working conditions.
- Complies with all legislative requirements relating to any injuries on duty.
- Attends quarterly Health and Safety meetings with team and address outstanding items.
- Manages the safe working condition of fleet.
- Conducts checks and monitors the maintenance of the fleet.
- Complies with and enforces OHSA legislation in area of responsibility.
- Completes the necessary checklists relating to the fleet, the building and equipment within area of responsibility.
Customer Service
- Act as the primary contact point for customers to address inquiries or complaints.
- Address and resolve customer complaints and issues related to delivery services.
- Ensure that couriers provide professional, courteous service to all customers.
- Monitor customer feedback to implement continuous improvement in operations.
- Ensure customer satisfaction by resolving delivery issues quickly and professionally.
- Provide excellent customer service by greeting recipients in a friendly and professional manner, obtaining signatures, and ensuring customer satisfaction.
- Maintains a professional image by wearing the uniform provided by the company and ensures that his/her appearance is neat and presentable when dealing with customers.
- Treats all customers with dignity and respect.
- Maintains high standards of professionalism in all dealings with customers.
- Deals effectively with customer complaints and queries and ensures that complaints are resolved or escalated to the Supervisor for resolution.
- Recognises and celebrates customer centric behaviour within others.
- Manages customers’ expectations and communicates appropriately.
- Behaves in a customer centric manner.
- Strong leadership and team management abilities.
- Exceptional problem-solving and decision-making skills.
- Ability to multitask and adapt in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Proficiency in logistics software and tracking systems.
- Diploma or equivalent; additional qualifications in logistics or management are a plus.
- Proven experience in a supervisory role within courier, logistics, or transportation industries.
- Knowledge of local geography and delivery routes.
- Flexibility to work shifts, including weekends and holidays.
go to method of application »
Shift Operations Management
- Supervise all courier activities to ensure smooth and timely deliveries.
- Monitor the progress of deliveries via tracking systems and adjust routes or resources as needed.
- Address and resolve operational issues, including delivery delays, route changes, or emergencies.
- Monitor and optimize delivery routes to improve efficiency and reduce delivery times.
- Ensure that all vehicles are properly maintained and meet safety and legal requirements.
- Monitors and controls the flow of stock into and out of outbound cages.
- Coordinates with the Inbound/Warehouse Manager the timely execution of picking according to planned deliveries and collections.
- Resolves delivery queries.
- Checks that the correct loading of goods takes place to prevent damage to stock.
- Manages the allocation of trucks, drivers and routes for delivery.
- Manages the scheduling of pick-ups, returns, re-deliveries and collections on the Transport Activity.
- Manages and resolves unsuccessful pick-ups, returns and re-deliveries.
- Monitors these activities and intervenes on any anomalies throughout the course of the day to address anomalies.
- Addresses queries relating to urgent deliveries / collections.
- Collaborates with the Returns/Complaints departments on pick-ups, swap-outs and re-deliveries.
Team Supervision
- Assign tasks to couriers and ensure proper distribution of workload across the team.
- Conduct pre-shift briefings to communicate objectives, special instructions, or route updates.
- Provide ongoing support and guidance to couriers during the shift.
Performance Monitoring and Reporting
- Track and evaluate courier performance, ensuring compliance with company standards.
- Prepare and submit shift reports detailing delivery metrics, issues resolved, and courier feedback.
- Identify and escalate recurring operational challenges to the Operations Manager.
- Supervise and lead a team of couriers, dispatchers, and support staff.
- Conduct performance evaluations, coaching, and training to improve team skills and efficiency.
- Schedule shifts, manage attendance, and handle day-to-day personnel management.
- Track and report on key performance indicators (KPIs), including delivery times, customer satisfaction, and cost efficiency.
- Implement process improvements to optimize operational performance and reduce costs.
- Use technology and software solutions to monitor deliveries and optimize routes.
- Act as the liaison between courier staff and management, communicating performance goals and operational updates.
- Work closely with other departments (e.g., logistics, customer service) to ensure smooth workflow and resolve any operational bottlenecks.
- Prepare regular reports for senior management on operational performance and staff productivity.
Administrative Duties
- Maintain accurate logs of deliveries, returns, and incidents during the shift.
- Coordinate the maintenance of courier vehicles and equipment to avoid operational downtime.
Compliance and Safety
- Ensure all couriers are equipped with the necessary tools and safety gear before commencing their routes.
- Ensure all operations comply with company policies, safety standards, and regulatory requirements.
- Implement and enforce safety protocols to minimize accidents and ensure the well-being of all employees.
- Enforces access control to restricted areas.
- Monitors compliance to Service Centre operational safety guidelines, policies and procedures.
- Maintains safe working conditions.
- Complies with all legislative requirements relating to any injuries on duty.
- Attends quarterly Health and Safety meetings with team and address outstanding items.
- Manages the safe working condition of fleet.
- Conducts checks and monitors the maintenance of the fleet.
- Complies with and enforces OHSA legislation in area of responsibility.
- Completes the necessary checklists relating to the fleet, the building and equipment within area of responsibility.
Customer Service
- Act as the primary contact point for customers to address inquiries or complaints.
- Address and resolve customer complaints and issues related to delivery services.
- Ensure that couriers provide professional, courteous service to all customers.
- Monitor customer feedback to implement continuous improvement in operations.
- Ensure customer satisfaction by resolving delivery issues quickly and professionally.
- Provide excellent customer service by greeting recipients in a friendly and professional manner, obtaining signatures, and ensuring customer satisfaction.
- Maintains a professional image by wearing the uniform provided by the company and ensures that his/her appearance is neat and presentable when dealing with customers.
- Treats all customers with dignity and respect.
- Maintains high standards of professionalism in all dealings with customers.
- Deals effectively with customer complaints and queries and ensures that complaints are resolved or escalated to the Supervisor for resolution.
- Recognises and celebrates customer centric behaviour within others.
- Manages customers’ expectations and communicates appropriately.
- Behaves in a customer centric manner.
- Strong leadership and team management abilities.
- Exceptional problem-solving and decision-making skills.
- Ability to multitask and adapt in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Proficiency in logistics software and tracking systems.
- Diploma or equivalent; additional qualifications in logistics or management are a plus.
- Proven experience in a supervisory role within courier, logistics, or transportation industries.
- Knowledge of local geography and delivery routes.
- Flexibility to work shifts, including weekends and holidays.
go to method of application »
Shift Operations Management
- Supervise all courier activities to ensure smooth and timely deliveries.
- Monitor the progress of deliveries via tracking systems and adjust routes or resources as needed.
- Address and resolve operational issues, including delivery delays, route changes, or emergencies.
- Monitor and optimize delivery routes to improve efficiency and reduce delivery times.
- Ensure that all vehicles are properly maintained and meet safety and legal requirements.
- Monitors and controls the flow of stock into and out of outbound cages.
- Coordinates with the Inbound/Warehouse Manager the timely execution of picking according to planned deliveries and collections.
- Resolves delivery queries.
- Checks that the correct loading of goods takes place to prevent damage to stock.
- Manages the allocation of trucks, drivers and routes for delivery.
- Manages the scheduling of pick-ups, returns, re-deliveries and collections on the Transport Activity.
- Manages and resolves unsuccessful pick-ups, returns and re-deliveries.
- Monitors these activities and intervenes on any anomalies throughout the course of the day to address anomalies.
- Addresses queries relating to urgent deliveries / collections.
- Collaborates with the Returns/Complaints departments on pick-ups, swap-outs and re-deliveries.
Team Supervision
- Assign tasks to couriers and ensure proper distribution of workload across the team.
- Conduct pre-shift briefings to communicate objectives, special instructions, or route updates.
- Provide ongoing support and guidance to couriers during the shift.
Performance Monitoring and Reporting
- Track and evaluate courier performance, ensuring compliance with company standards.
- Prepare and submit shift reports detailing delivery metrics, issues resolved, and courier feedback.
- Identify and escalate recurring operational challenges to the Operations Manager.
- Supervise and lead a team of couriers, dispatchers, and support staff.
- Conduct performance evaluations, coaching, and training to improve team skills and efficiency.
- Schedule shifts, manage attendance, and handle day-to-day personnel management.
- Track and report on key performance indicators (KPIs), including delivery times, customer satisfaction, and cost efficiency.
- Implement process improvements to optimize operational performance and reduce costs.
- Use technology and software solutions to monitor deliveries and optimize routes.
- Act as the liaison between courier staff and management, communicating performance goals and operational updates.
- Work closely with other departments (e.g., logistics, customer service) to ensure smooth workflow and resolve any operational bottlenecks.
- Prepare regular reports for senior management on operational performance and staff productivity.
Administrative Duties
- Maintain accurate logs of deliveries, returns, and incidents during the shift.
- Coordinate the maintenance of courier vehicles and equipment to avoid operational downtime.
Compliance and Safety
- Ensure all couriers are equipped with the necessary tools and safety gear before commencing their routes.
- Ensure all operations comply with company policies, safety standards, and regulatory requirements.
- Implement and enforce safety protocols to minimize accidents and ensure the well-being of all employees.
- Enforces access control to restricted areas.
- Monitors compliance to Service Centre operational safety guidelines, policies and procedures.
- Maintains safe working conditions.
- Complies with all legislative requirements relating to any injuries on duty.
- Attends quarterly Health and Safety meetings with team and address outstanding items.
- Manages the safe working condition of fleet.
- Conducts checks and monitors the maintenance of the fleet.
- Complies with and enforces OHSA legislation in area of responsibility.
- Completes the necessary checklists relating to the fleet, the building and equipment within area of responsibility.
Customer Service
- Act as the primary contact point for customers to address inquiries or complaints.
- Address and resolve customer complaints and issues related to delivery services.
- Ensure that couriers provide professional, courteous service to all customers.
- Monitor customer feedback to implement continuous improvement in operations.
- Ensure customer satisfaction by resolving delivery issues quickly and professionally.
- Provide excellent customer service by greeting recipients in a friendly and professional manner, obtaining signatures, and ensuring customer satisfaction.
- Maintains a professional image by wearing the uniform provided by the company and ensures that his/her appearance is neat and presentable when dealing with customers.
- Treats all customers with dignity and respect.
- Maintains high standards of professionalism in all dealings with customers.
- Deals effectively with customer complaints and queries and ensures that complaints are resolved or escalated to the Supervisor for resolution.
- Recognises and celebrates customer centric behaviour within others.
- Manages customers’ expectations and communicates appropriately.
- Behaves in a customer centric manner.
- Strong leadership and team management abilities.
- Exceptional problem-solving and decision-making skills.
- Ability to multitask and adapt in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Proficiency in logistics software and tracking systems.
- Diploma or equivalent; additional qualifications in logistics or management are a plus.
- Proven experience in a supervisory role within courier, logistics, or transportation industries.
- Knowledge of local geography and delivery routes.
- Flexibility to work shifts, including weekends and holidays.
go to method of application »
Shift Operations Management
- Supervise all courier activities to ensure smooth and timely deliveries.
- Monitor the progress of deliveries via tracking systems and adjust routes or resources as needed.
- Address and resolve operational issues, including delivery delays, route changes, or emergencies.
- Monitor and optimize delivery routes to improve efficiency and reduce delivery times.
- Ensure that all vehicles are properly maintained and meet safety and legal requirements.
- Monitors and controls the flow of stock into and out of outbound cages.
- Coordinates with the Inbound/Warehouse Manager the timely execution of picking according to planned deliveries and collections.
- Resolves delivery queries.
- Checks that the correct loading of goods takes place to prevent damage to stock.
- Manages the allocation of trucks, drivers and routes for delivery.
- Manages the scheduling of pick-ups, returns, re-deliveries and collections on the Transport Activity.
- Manages and resolves unsuccessful pick-ups, returns and re-deliveries.
- Monitors these activities and intervenes on any anomalies throughout the course of the day to address anomalies.
- Addresses queries relating to urgent deliveries / collections.
- Collaborates with the Returns/Complaints departments on pick-ups, swap-outs and re-deliveries.
Team Supervision
- Assign tasks to couriers and ensure proper distribution of workload across the team.
- Conduct pre-shift briefings to communicate objectives, special instructions, or route updates.
- Provide ongoing support and guidance to couriers during the shift.
Performance Monitoring and Reporting
- Track and evaluate courier performance, ensuring compliance with company standards.
- Prepare and submit shift reports detailing delivery metrics, issues resolved, and courier feedback.
- Identify and escalate recurring operational challenges to the Operations Manager.
- Supervise and lead a team of couriers, dispatchers, and support staff.
- Conduct performance evaluations, coaching, and training to improve team skills and efficiency.
- Schedule shifts, manage attendance, and handle day-to-day personnel management.
- Track and report on key performance indicators (KPIs), including delivery times, customer satisfaction, and cost efficiency.
- Implement process improvements to optimize operational performance and reduce costs.
- Use technology and software solutions to monitor deliveries and optimize routes.
- Act as the liaison between courier staff and management, communicating performance goals and operational updates.
- Work closely with other departments (e.g., logistics, customer service) to ensure smooth workflow and resolve any operational bottlenecks.
- Prepare regular reports for senior management on operational performance and staff productivity.
Administrative Duties
- Maintain accurate logs of deliveries, returns, and incidents during the shift.
- Coordinate the maintenance of courier vehicles and equipment to avoid operational downtime.
Compliance and Safety
- Ensure all couriers are equipped with the necessary tools and safety gear before commencing their routes.
- Ensure all operations comply with company policies, safety standards, and regulatory requirements.
- Implement and enforce safety protocols to minimize accidents and ensure the well-being of all employees.
- Enforces access control to restricted areas.
- Monitors compliance to Service Centre operational safety guidelines, policies and procedures.
- Maintains safe working conditions.
- Complies with all legislative requirements relating to any injuries on duty.
- Attends quarterly Health and Safety meetings with team and address outstanding items.
- Manages the safe working condition of fleet.
- Conducts checks and monitors the maintenance of the fleet.
- Complies with and enforces OHSA legislation in area of responsibility.
- Completes the necessary checklists relating to the fleet, the building and equipment within area of responsibility.
Customer Service
- Act as the primary contact point for customers to address inquiries or complaints.
- Address and resolve customer complaints and issues related to delivery services.
- Ensure that couriers provide professional, courteous service to all customers.
- Monitor customer feedback to implement continuous improvement in operations.
- Ensure customer satisfaction by resolving delivery issues quickly and professionally.
- Provide excellent customer service by greeting recipients in a friendly and professional manner, obtaining signatures, and ensuring customer satisfaction.
- Maintains a professional image by wearing the uniform provided by the company and ensures that his/her appearance is neat and presentable when dealing with customers.
- Treats all customers with dignity and respect.
- Maintains high standards of professionalism in all dealings with customers.
- Deals effectively with customer complaints and queries and ensures that complaints are resolved or escalated to the Supervisor for resolution.
- Recognises and celebrates customer centric behaviour within others.
- Manages customers’ expectations and communicates appropriately.
- Behaves in a customer centric manner.
- Strong leadership and team management abilities.
- Exceptional problem-solving and decision-making skills.
- Ability to multitask and adapt in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Proficiency in logistics software and tracking systems.
- Diploma or equivalent; additional qualifications in logistics or management are a plus.
- Proven experience in a supervisory role within courier, logistics, or transportation industries.
- Knowledge of local geography and delivery routes.
- Flexibility to work shifts, including weekends and holidays.
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Key duties
- Sales Management
- Administration and financial management
- Stock management
- Store presentation and merchandising
- Safety and security
- Enable customer centricity
- Effective people management
- Service Department
- Effective teamwork and self-management
Minimum requirements
- Grade 12
- Management experience of 3-5 years
- Retail Management/Business Diploma advantageous
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Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
go to method of application »
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
Method of Application
Use the link(s) below to apply on company website.
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