Current Jobs at MultiChoice

Tasks

 Customer Segmentation

• Gather, review and organize customer data and profiles into segments.
• Ensure maximum customer engagement and best possible results of Customer Engagement campaigns.

 Customer Engagement

• Implement and Ensure all campaigns are delivered on time, within budget.
• Manage the campaign process from designing optimised campaigns, briefing it to agencies, ensuring execution and reporting on overall performance.
• Liaise with digital agencies, 3rd party vendors and campaign execution vendors to manage job schedules and ensure that all deadlines are met.
• Monitor and assess campaign effectiveness and identify ways to improve activities.

 Reporting

• Ensure proper budget and financial planning per campaign.
• Manage the customer engagement metrics.
• Track and report performance indicators to the relevant stakeholders at the relevant customer touch points in the customer life cycle.
• Measure and report on ROI of completed campaigns

 Qualifications

• A Diploma in marketing/ business management or related field

Experience

• A minimum of 3-5 years’ campaign management/marketing experience or similar
• A minimum of 2 years of customer value management experience,
• Experience Customer Value Management is advantageous

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Tasks

Develop and Implement Sales Strategy

• Conduct market research to identify potential clients and sales opportunities
• Develop sales pitches and presentations that effectively communicate SuperSport Schools' value proposition
• Track sales metrics and analyses sales data to identify trends and areas for improvement

 Increase Revenue Streams

• Conduct market research to identify new revenue streams and product offerings
• Develop pricing strategies that optimize profitability without sacrificing customer satisfaction
• Monitor sales metrics and adjust sales and marketing strategies as needed to achieve revenue targets

 Develop and Manage Partnerships

• Identify potential partners and evaluate the benefits and risks of partnerships
• Negotiate partnership agreements and develop plans to achieve partnership objectives
• Work with partners to develop joint marketing campaigns and promotions

 Manage Financial Performance

• Develop and manage budgets, including revenue and expense forecasts
• Analyze financial data and identify areas for cost-saving measures
• Develop and implement pricing strategies that maximize profitability

 Provide Leadership and Support to Sales Team

• Set sales targets and performance metrics for the sales team
• Provide ongoing training and coaching to improve sales skills and knowledge
• Work with other departments to ensure that the sales team has the resources and support they need to succeed

Qualifications

• Relevant Business Post Graduate Qualification

 Experience

• A minimum of 5-8 years of commercials and acquisition experience
• Experience in African country markets; comfortable managing direct lines remotely (advantageous)
• Detailed commercial and financial acumen balanced with creative flair

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Tasks

Production Process

• Actively involved in the long-term visioning process by being available throughout the development phase of the project
• Ensure thorough pre-production planning is done resulting in all production elements being completed and available on time.
• Prepare production processes which includes contingency plans and creative content guidance to relevant Executive Producer /Senior Producer
• Ensure success and failures are reported according to SOP`s to ensure an evolving standard on future productions.

 Budget Management- Out

• Ensure cost effective use of resources and that the production is within budget.
• Keep relevant parties informed of billing requirements
• Ensure all programmes meet required technical broadcasting standards and brand image

 Content Origination

• Ensure content of buildups, inserts and live events meets requirements of the target audience, whilst remaining sensitive to the current political situation as per SuperSport guidelines.
• Ensure that Content remains correct and up to date according to relevant sporting body requirements.
• Contribute to the development of a comprehensive content strategy, including content calendar planning, audience segmentation, and platform optimization, to maximize reach and engagement.
• Monitor industry trends, competitor activities, and audience preferences to identify opportunities for innovation and growth in content production.
• Conceptualize and produce multimedia content, including videos, graphics, articles, and social media posts, that highlight school sports events, athletes, and achievements.
• Develop creative concepts and storylines that resonate with the target audience and align with the brand's messaging and objectives.
• Collaborate with the content team to brainstorm ideas, plan shoots, and execute content projects from inception to delivery.
• Manage and curate content for the school sport channel's social media platforms, including Instagram, Twitter, Facebook, and YouTube.

 Creative Production

• Editing video clips to create engaging highlight reels, player profiles, and promotional videos that capture the excitement of the game.
• Storyboard, self-shoot and edit video content to support day-to-day activity and campaigns.
• Take briefs, brainstorm solutions, present roughs or visuals, research and manage production.
• self-shoot, respond to feedback and deliver final content to teams on time and to budget.
• Work with the Content Manager to identify and prioritise content needs and contribute to the creative content strategy.
• Collaborate with freelancers and agencies on additional requests where necessary.

 Stakeholder Management

• Collaborate with the Schools Manager and event organizers to promote upcoming sports events through content marketing initiatives, including teaser videos, event trailers, and behind-the-scenes features.
• Showcase sponsor partnerships and collaborations in content projects, such as sponsored videos, branded graphics, and sponsored social media posts.
• Work closely with sponsors to integrate their messaging and branding into content in a way that aligns with the channel's objectives and enhances the viewer experience.
• Provide updates on content production plans, project timelines, and performance metrics to keep stakeholders informed and involved in the process.
• Invite input and feedback from stakeholders when planning content projects, including video shoots, social media campaigns, and promotional activities.
• Incorporate suggestions and ideas from stakeholders to ensure that content reflects the values, priorities, and interests of the school community.

Qualifications

• A Diploma in Media studies
• A Degree in Media Studies will be an advantage

 Experience

• A minimum of 3-5 Years in production role or similar position
• Sound knowledge and understanding of live broadcasting, pre and post-production
• Proven experience in other departments in television
• Experienced in Broadcast Technology
• Experience in multimedia content production, preferably in sports media or digital marketing.
• Proficiency in video production, editing software (e.g., Adobe Premiere Pro, Final Cut Pro), graphic design tools (e.g., Adobe Photoshop, Illustrator), and social media platforms.
• Strong storytelling skills with the ability to craft compelling narratives across different media formats.
• Excellent communication, collaboration, and project management skills.
• Passion for sports and a deep understanding of the school sports landscape.
• Ability to work effectively under pressure and meet tight deadlines in a fast-paced environment.
• Proficiency using design tools such as Capcut, Vectornator and Keynote
• Computer literate
• Leadership qualities

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Tasks

Content Origination

• Contribute to the development of a comprehensive content strategy, including content calendar planning, audience segmentation, and platform optimization, to maximize reach and engagement.
• Monitor industry trends, competitor activities, and audience preferences to identify opportunities for innovation and growth in content production.
• Conceptualize and produce multimedia content, including videos, graphics, articles, and social media posts, that highlight school sports events, athletes, and achievements.
• Collaborate with the content team to brainstorm ideas, plan shoots, and execute content projects from inception to delivery.
• Manage and curate content for the school sport channel's social media platforms, including Instagram, Twitter, Facebook, and YouTube.

 Creative Production

• Design eye-catching graphics, including social media posts, infographics, posters, and banners, that complement and enhance the school sports content.
• Utilize graphic design software to create visually appealing assets that maintain brand consistency and resonate with the target audience.
• Creating custom logos, mascots, and branding elements to enhance the SuperSport school channel's visual identity and build brand recognition.
• Experimenting with typography, color schemes, and graphic elements to create visually appealing and cohesive designs.
• Editing video clips to create engaging highlight reels, player profiles, and promotional videos that capture the excitement of the game.
• Storyboard, self-shoot and edit video content to support day-to-day activity and campaigns.
• Take briefs, brainstorm solutions, present roughs or visuals, research and manage production.
• self-shoot, respond to feedback and deliver final content to teams on time and to budget.
• Work with the Content Manager to identify and prioritise content needs and contribute to the creative content strategy.
• Collaborate with freelancers and agencies on additional requests where necessary.

 Stakeholder Management

• Collaborate with the Schools Manager and event organizers to promote upcoming sports events through content marketing initiatives, including teaser videos, event trailers, and behind-the-scenes features.
• Showcase sponsor partnerships and collaborations in content projects, such as sponsored videos, branded graphics, and sponsored social media posts.
• Work closely with sponsors to integrate their messaging and branding into content in a way that aligns with the channel's objectives and enhances the viewer experience.
• Provide updates on content production plans, project timelines, and performance metrics to keep stakeholders informed and involved in the process.
• Invite input and feedback from stakeholders when planning content projects, including video shoots, social media campaigns, and promotional activities.
• Incorporate suggestions and ideas from stakeholders to ensure that content reflects the values, priorities, and interests of the school community.

Qualifications

• A Diploma in Media studies
• A Degree in Media Studies will be an advantage

 Experience

• A minimum of 3-5 Years in production role or similar position
• Sound knowledge and understanding of live broadcasting, pre and post-production
• Proven experience in other departments in television
• Experienced in Broadcast Technology
• Experience in multimedia content production, preferably in sports media or digital marketing.
• Proficiency in video production, editing software (e.g., Adobe Premiere Pro, Final Cut Pro), graphic design tools (e.g., Adobe Photoshop, Illustrator), and social media platforms.
• Strong storytelling skills with the ability to craft compelling narratives across different media formats.
• Excellent communication, collaboration, and project management skills.
• Passion for sports and a deep understanding of the school sports landscape.
• Ability to work effectively under pressure and meet tight deadlines in a fast-paced environment.
• Proficiency using design tools such as Capcut, Vectornator and Keynote
• Computer literate
• Leadership qualities

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Tasks

Business Operations

• To be one stop resolution agent for each customer that walk into the Service/Experience Centre.
• Ensure customers experience is of high standard and service by delivering individual performance indicators on a day-to-day basis.
• Contribute to the achievement of the team’s sales targets as contracted and to the team’s sales effort including the primary responsibility to maintain healthy customer relations.
• Ensure the successful resolution and follow-ups of escalated customer queries from customers within agreed timelines.
• Have full understanding on the products and promotions for effective customer engagements and attend all trainings and ensure compliance on all assessments where required.
• Adhere to all operational processes and procedures.
• Participate and understand all changes and updates made in the team and the business.
• Follow through the communication procedure, policies, standard operating procedures, and guidelines to build instantaneous rapport with the customer for a sustainable engagement through trust, open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Be the Company gatekeeper and information centre by understanding all the product and service offerings and being able to assess and offer additional services to the customer while engaging to resolve their problem.

Qualifications

• Matric/Prior equivalent work experience
• Post Matric qualification advantageous

Experience

• 3 - 4 year’s work experience in customer service environment

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Tasks

Operations Management

• Foster a customer centric culture by ensuring service levels for the Service Centre are maintained on the recommended ranges by managing staffing, training, scheduling etc
• Manage and monitor metrics for the Service Centre for continuous improvement on customer experience and service delivery and provide frequent communication and feedback to team members and Regional Manager.
• Ensure the successful resolution of escalated customer queries from customers within agreed SLA timelines.
• Ensure the Service Centre focused, strategic and operational promotions are delivered successfully and in-line with Marketing and Brand standards.
• Ensure that the Service Centre has the required levels of stock at hand and stock forecast meet the anticipated future demands, as per the branch trends analysis. This is done through collaborating in demand management with the WIC Stock Planner.
• Ensure all operational processes and procedures are adhered to, fully and at all level in the operation, to foster efficiencies in the day to day running of the Service Centre.
• Ensure an inclusive change management approach on all changes made in the Service Centre.
• Protect the company resources from abuse by any stakeholder
• Practice diligence in cash handling within the Service Centre.
• Ensure Health and Safety legislation is appropriately complied with and proactively address areas of concern.
• Develop a localised Sales Promotion and Retail Marketing calendar with the support of the Commercial Sales team.

People Management

• Oversee the activities of the direct reports and the Service Centre as a whole.
• Develop a high performing team by embedding formal performance management process and informal coaching. Encourage frequent knowledge sharing between team members.
• Empower the direct reports to cascade down the people initiates and engagement rhythm you have with them to the whole Service Centre.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted, facilitated and executed.
• Interview and recruit new members of the team,
• Track and give input to creating an effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
• When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
• Resolve grievances raised by team members and escalate only if required.
• Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with.
• Motivate team members and ensure that their efforts are recognised.
• Ensure Employee Engagement targets are met and implement pro-active initiatives to address drivers of staff non engagement areas.

Qualifications

• Degree in Business/Operations/Sales Management
• Certified Key Individual

Experience

• 5 – 8 years’ work experience in a customer service environment managing people.

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Tasks

Operational delivery  

• Assist in planning and rolling out GTM campaigns for MCSA marketing.
• Coordinate campaign timelines, deliverables, and channel integration in collaboration with SuperSport, GE, media and all commercial teams.
• Ensure consistent messaging across all marketing touchpoints.
• Serve as the day-to-day marketing liaison between product teams, customer value management, digital, and content teams (SS and GE).
• Ensure all stakeholders are aligned on campaign objectives, deliverables, timelines and metrics.
• Work closely with internal creative studio and external agencies to brief and review campaign concepts and assets.
• Coordinate the development of marketing collateral, digital assets, retail materials and social assets in line with product strategy.
• Assist in reviewing copy and creative for product and marketing accuracy, relevance and tone alignment.

Reporting and tracking

• Use data and reporting frameworks to measure performance, derive insights and continuously improve campaign effectiveness.
• Collate campaign data and customer feedback to derive insights and learnings.
• Prepare post-campaign analysis and contribute to optimising future product marketing initiatives.

People Management

• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Develop a high performing team by embedding formal performance management processes.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Capital.
• Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
• When required, initiate disciplinary processes for team members calling on support from Human Capital when required.
• Resolve grievances raised by team members and escalate only if required.
• Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with.
• Motivate team members and ensure that their efforts are recognised.

Qualifications Essential:

• Post grad qualification or equivalent NQF Level 8 Qualifications in Marketing/Business Management or similar

Qualification Preferred:

• Qualification in marketing field advantageous

Experience

• A minimum of 8 years of marketing experience
• 5+ years of management experience

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Tasks

Operational Delivery

• Ensure safe transportation and deployment of OB facilities at venues and stadiums across the country.
• Consider the most efficient and safe travel routes with a clear timeframe in mind.
• Is accountable for the full rig on instruction from OB Unit Technical Manager.
• Ensure safe and secure rigging plan is considered with correct equipment deployed at various rig points.
• During live production, is on standby for any potential changes to rig, equipment etc.
• Ensures the OB van is always in sound mechanical condition and safe for transport.
• Ensures that the trip inspection is carried out before every trip.
• Ensures that the OB equipment within the facility is maintained and kept in good condition always, to ensure the delivery on productions.
• Ensures that rigging and de-rigging is conducted in line with Health and safety regulations.
• Ensures that the OB vans are managed and maintained in line with the guidelines.
• Ensures that the OB vans are managed and maintained in line with the company’s Procedures and health and safety legislation.

Communication

• Communicates effectively with the events team regarding parking considerations and challenges.
• Maintains good communication with stakeholders on site (stadium personnel) regarding Parking, obstructions challenges and other identified challenges.
• Communicates with stadium management regarding access to do rigging area.
• Reports any mechanical fault to the Manager Fleet & Logistics timeously.
• Is available for contact/communication whilst scheduled on productions from travel to return.

Qualification:

• A Matric Certificate/Equivalent
• EC ZA Driver’s license

 Experience

• A minimum 2-3 years’ experience in similar roles
• Rigging and de rigging experience in a Broadcasting environment.
• Driving skill Code
• Live broadcasting knowledge

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Tasks

Event Planning

• Perform end to end scheduling activities of operational crew in the schools environment, maintaining a balance between cost efficiency, business rules, scheduling guidelines and production requirement.
• Ensure that bookings of production event are done properly on the system
• Ensure proper maintenance of records regarding crew members, talent and commentators
• Coordinate services for events, such as accommodation and transport for crew, facilities, catering, signage, etc.
• Efficient communication of schedules and call times in the Schools environment with the Technical crew
• Act as a first point of contact with payment related queries, IT related queries, corporate communication requests, admin

 Compliance

• Operate within a given budget to determine and ensure that the financial requirements can be met
• Perform in accordance with the business processes and policies
• Participate in learning and development activities to ensure adherence to the requirements of the division

 Qualification:

• A matric certificate or equivalent NQF Level 4 Qualification
• A post matric certificate or diploma

 Experience

• A minimum 2-3 years’ experience in project or production coordination role