Product Support Supervisor at De Beers Group

Your role will include but not limited to:

• Supervise and monitor the short-term activities by the Product Technicians in the designated support discipline e.g., on-site support / repairs & testing / commissioning / inspections, etc. (supervisory authority over direct reports on required activities)
• Execute delivery of Commercial Support technical support activities, through own effort, both locally at and at client operations. (advisory authority to Technology Field Support Manager)
• Conceptualise solutions and execute initiatives to solve internal Technology Support function management challenges pertinent to the technical support infrastructure and personnel (advisory authority to Technology Field Support Manager)
• Direct Output: day to day coordination of support activities, effective delegation to reports, excellent client feedback, effective reporting to manager
• Successful delivery of technical support, excellent client feedback
• Constructive and innovative solutions to internal challenges presented; effective and timeous execution of initiatives as allocated; continual BI initiatives
• Issuing Repair Quotes, ensuring correct pricing, and that all recoverables are captured.
• Monitoring and progressing customer Purchase Orders.
• Ensuring inspections reports are dispatched in the agreed lead time.
• Ensuring inspections schedule is completed and shared with customers.
• Answering customer queries regarding availability and lead times.
• Reporting monthly financial figures
• Sourcing and purchasing components, materials and consumables.
• Maintaining a sustainable and flexible supply network.
• Resolving supply or quality issues with vendors.
• To reserve and receive stock items on an as-needed basis for repair
• To book in personnel time, material costs, and execute on invoices

Qualifications:

Formal qualifications:

• Minimum qualification - engineering or scientific diploma
• Operational support of C&I or electromechanical products
• Commercial customer service in a technical environment (5 yrs minimum)
• Experience using common ERP packages namely SAP
• Experience in dealing directly with customers.