MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
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To be one stop resolution agent for each customer that walk into the Service/Experience Centre.
Ensure customers experience is of high standard and service by delivering individual performance indicators on a day-to-day basis.
Contribute to the achievement of the team’s sales targets as contracted and to the team’s sales effort including the primary responsibility to maintain healthy customer relations.
Ensure the successful resolution and follow-ups of escalated customer queries from customers within agreed timelines.
Have full understanding on the products and promotions for effective customer engagements and attend all trainings and ensure compliance on all assessments where required.
Adhere to all operational processes and procedures.
Participate and understand all changes and updates made in the team and the business.
Follow through the communication procedure, policies, standard operating procedures, and guidelines to build instantaneous rapport with the customer for a sustainable engagement through trust, open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Be the Company gatekeeper and information centre by understanding all the product and service offerings and being able to assess and offer additional services to the customer while engaging to resolve their problem.
Qualifications
Matric/Prior equivalent work experience
Post Matric qualification advantageous
Experience
3 - 4 year’s work experience in customer service environment
Gmail
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