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Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
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Qualifications and Experience
- A minimum of Matric or equivalent
- A minimum 12 months’ financial services experience as a Financial Adviser
- A minimum of Long-term Insurance Class of Business completion.
- Completion of additional FAIS requirements such as Investments Class of Business, the Regulatory Examination 5 (RE5), an FSCA-approved qualification will be advantageous.
Other requirements
- A valid driver’s licence and own car
- A clear criminal and credit check
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Qualifications and Experience
- A minimum of Matric or equivalent
- A minimum 12 months’ financial services experience as a Financial Adviser
- A minimum of Long-term Insurance Class of Business completion.
- Completion of additional FAIS requirements such as Investments Class of Business, the Regulatory Examination 5 (RE5), an FSCA-approved qualification will be advantageous.
Other requirements
- A valid driver’s licence and own car
- A clear criminal and credit check
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Aspires to be a Financial Adviser
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Aspires to be a Financial Adviser
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Aspires to be a Financial Adviser
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Aspires to be a Financial Adviser
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Aspires to be a Financial Adviser
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Purpose:
- Provides daily administrative and technical supervision to a staff of claims examiners whose primary tasks are evaluation, processing and settlement of claims. Exercises approval authority within established guidelines for the processing of multiple product lines. Reviews more complex cases and settles or initiates further action within approved authority limits.
Responsibilities:
- Customer Service: Help establish and implement customer service standards while supervising a significant customer service team or similar unit. Deal with most complex and valuable issues.
- Resolving Customer Issues: Aggregate customer issues and collate the most commonly raised issues in order to create/develop response strategy.
- Customer Relationship Development / Prospecting: Develop and implement relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
- Leadership and Direction: Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.
- Performance Management: Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Or manage and report on team performance; set appropriate performance objectives for direct reports or project/account team members and hold people accountable for achieving them, taking appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
- Customer Relationship Management / Account Management: Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
- Customer Needs Clarification: Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
- Operational Compliance: Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Or identify, within the team, patterns of noncompliance with the organization's policies and procedures and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
- Customer Relationship Management (CRM) Data: Enter customer information that has been gathered through research and/or through direct customer contact into the CRM system, to ensure that the organization has quality data to enable effective customer retention and business development activities. Or ensure that team members maintain up-to-date CRM data, identifying and resolving issues.
- Internal Client Relationship Management: Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.
- Work Scheduling and Allocation: Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.
- Organizational Capability Building: Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.
- Operations Management: Supervise others working within established operational systems.
- Budgeting: Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization.
Skills and Experience:
- Matric and or Equivalent
- Relevant insurance related qualifications.
- 2 – 3 years’ experience leading a call centre team.
- 3 - 5 years' Commercial retentions experience
- Experience in Insurance or Financial Industry
Skills
- Backlog Management, Building Trust, Client Management, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Understanding, Executing Plans, Oral Communications, Policies & Procedures, Sales Software, Strengthening Customer Relationships
Competencies
- Action Oriented
- Builds Networks
- Business Insight
- Collaborates
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Interpersonal Savvy
Education
- NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Closing Date
go to method of application »
Aspires to be a Financial Adviser
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Aspires to be a Financial Adviser
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Purpose:
- To lead a dynamic insurance broker servicing team, within a contact centre environment, with integrity and a focus on championing the customer. The role ensures the delivery of client-centric solutions, fosters strong stakeholder relationships, and empowers team members to perform at their best. It champions a culture of accountability, continuous learning, and innovation, while aligning daily operations with strategic business goals and targets.
Responsibilities:
Operational Oversight & Service Excellence
- Oversee daily contact centre operations, ensuring smooth handling of requests, item quotations, and policy servicing.
- Ensure all client interactions meet quality standards and regulatory requirements.
- Analyse, report on and manage key contact centre metrics such as daily service level targets, turnaround times and adherence to service protocols.
- Identify and implement process improvements to enhance operational efficiency and broker experience.
Team Leadership & Performance Management
- Lead a team of insurance service consultants to maintain and grow the business and ensure consistent service delivery in line with set performance targets.
- Monitor and review team performance against defined servicing targets aligned with business objectives.
- Conduct regular performance reviews, coaching sessions, and feedback discussions to drive continuous improvement and accountability.
- Foster a high-performance culture that emphasizes service, business growth, compliance, and ethical practices.
- Identify cross and ups selling opportunities across all products and lead the team to deliver on the identified opportunities.
Stakeholder Engagement & Relationship Management
- Serve as a key escalation point for broker-related queries, ensuring timely and effective resolution.
- Build and maintain strong, professional relationships with stakeholders to support policy retention and business growth.
- Actively engage with stakeholders to gather feedback, identify service gaps, and recommend improvements.
Communication & Collaboration
- Facilitate regular team meetings to share updates, align on objectives, and encourage open communication.
- Collaborate with internal departments (e.g., distribution, claims, compliance) to resolve issues and streamline processes.
- Promote a culture of knowledge sharing, transparency, and mutual support within the team.
Talent Development & Workforce Planning
- Identify training needs and coordinate development initiatives to enhance team capabilities in servicing, product knowledge, and broker engagement.
- Support recruitment and onboarding of new team members in line with company values and Employment Equity principles.
- Drive a culture of continuous learning, professional growth, and team cohesion.
- Forecast staffing needs. Manage workforce and leave planning to ensure service continuity.
Strategic Contribution & Innovation
- Provide insights and recommendations to improve servicing effectiveness.
- Contribute to strategic initiatives and projects aimed at enhancing the broker channel and overall business performance.
- Encourage innovation and proactive problem-solving within the team.
Quality people practices
- Align own behaviour with the organisation culture and values.
- Share and transfer product, process, and systems knowledge to colleagues.
- Ensure achievement of own performance objectives.
- Actively share information with other team members regarding successes, issues, trends, and ideas.
- Actively participate in own professional development and career path.
- Actively promote a culture of learning and high-performance culture amongst team members.
Experience: [ Knowledge & skills required]:
- Matric and/ or equivalent
- Diploma and/or equivalent NQF Level 6 qualification in general insurance.
- Relevant insurance related qualifications.
- 5 - 7 years’ experience in personal lines insurance.
- 2 – 3 years’ experience leading a Call Centre team.
- 2 - 3 years’ experience in managing an insurance servicing team
Competencies:
- Customer: Putting the customer at the heart of business decisions and driving to improve value for customers
- Collaboration: Creates trust, respect and builds meaningful relationships. Able to manage a wide range of relational challenges to ensure collaboration across boundaries.
- Leading with Influence: Influences and rallies people behind common goals; actively supports growth and inspires others to exceed expectations. Communicates clear strategies and objectives for own function.
- Innovation: Generates creative/out of the box solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas.
- Personal Mastery: Learns and actively works to build self-awareness; develop through experience and feedback from others. Copes effectively with stress and has the resilience to take on stretching and challenging assignments. Adjusts effectively to work within new work structures; processes; requirements and cultures.
- Executing: Displays consistent energy, drive, and perseverance to deliver results. Demonstrates a willingness to take calculated risks to achieve stretch performance goals.
Skills
- Backlog Management, Building Trust, Client Management, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Understanding, Executing Plans, Oral Communications, Policies & Procedures, Sales Software, Strengthening Customer Relationships
Competencies
- Action Oriented
- Builds Networks
- Business Insight
- Collaborates
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Interpersonal Savvy
Education
- NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Closing Date
go to method of application »
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Responsibilities
Product/Service Information
- Provide advanced product/service information.
Customer Order Processing
- Record and process customer orders, selecting the most appropriate approach based on predefined options.
Resolving Customer Issues
- Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Relationship Management (CRM) Data
- Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Renewals
- Provide exceptional service to customers to encourage continued use of the organization's products/services.
Operational Compliance
- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
- Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Overview
- The position is that of a Multi-Skilled Servicing Professional whose primary role would be to interact telephonically and via e-mail with Members/Funds/Fund Trustees/Beneficiaries/Intermediaries by providing information, obtaining the required information to progress and process claims, assisting them on various products and adherence to procedural, productivity and quality standards, across many products and processes that of Old Mutual.
- The incumbent will be working in a technically advanced and evolving Call Centre.
- Initiates processes via mixed media (Email / In-Bound Calls)
- Deals with first line queries
- Deals with first line escalations
Job Requirements:
- Call Centre Experience
- Understanding & Knowledge of Pension and Provident Fund Industry
- Chorus (Advantageous)
- Compass (Advantageous)
- sClaims (Advantageous)
Skills
- Call Center, Communication, Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Pension Administration, Pension Funds, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling
Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Nimble Learning
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
go to method of application »
Part-time opportunity:
- Part-time Financial Adviser
- Grade 12
- Currently in an existing role which he or she wants to retain, but supplement value proposition and/or income by offering financial advice
- Access to in-segment market and existing network
- DOFA/Fit & proper
- A valid Driver’s licence and own car
- A clear criminal and credit check
- Proven computer literacy and digital dexterity
- Excellent communication skills (written and verbal)
- Sound planning and organising abilities
- Ability to collate, analyse and synthesize information
- Entrepreneurial mindset
- Sound business acumen
- GRIT, resilience and tenacity to stay the course.
- Sales orientation
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- The Regulatory Reporting Team functions as part of the Group Reporting & Insights team within the Old Mutual Limited (OML) Group.
- The team has a broad knowledge of the business across the group due to the rigorous reporting required for designated Insurance Groups and Financial Conglomerates. This requires interaction with stakeholders across the group and regulatory bodies, leading to a strong working relationship with all the business segments within OML.
- To ensure accurate and timely preparation, completion, and submission of the BA610 returns, which report on the offshore operations of South African banks, in compliance with the Prudential Authority’s directives under the Banks Act.
- Compile and submit semi-annual financial conglomerate returns within the timelines stipulated by the regulator.
- Calculate and consolidate Group Equity Value across segments whilst ensuring alignment with internal valuation methodologies. Support decision making processes through accurate reporting.
- Consolidate and prepare financial and strategic information required for S&P credit rating reviews.
- Assist with any IAIS related requirements communicated via the Prudential Authority.
- Maintain audit trails to ensure smooth audits across the processes.
- Preparation of ad-hoc applications made to the local regulator
- Plan timelines to ensure timely and appropriate reviews occur
- Support the forecasting of Group Equity Value
- Drive operational excellence through active process review and improvements that ensure deliverables are performed accurately and efficiently.
- Keep abreast with regulatory developments and ensure compliance within processes.
- Participate in knowledge sharing initiatives within Group Reporting & Insights team
- Have an understanding of legal and management consolidation structures with a strong appreciation of need for process disciplines and controls
Requirements:
- 3-5 years working experience
- Basel III experience
- BA return experience
- CA (SA) advantageous or any relevant qualification
- Microsoft Office (Strong Excel, Word and PowerPoint)
- HFM experience advantageous
- Critical thinking
- Analytical skills
- Willingness to learn
- Flexibility to adapt to changing environment
Skills
- Accounting, Budget Management, Business Requirements Analysis, Data Controls, Evaluating Information, Financial Accounting, Financial Acumen, Financial Analysis, Financial Auditing, Financial Modeling, Legal Practices, Management Accounting, Policies & Procedures, Report Review
Competencies
- Business Insight
- Communicates Effectively
- Ensures Accountability
- Financial Acumen
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
- Plans and Aligns
Education
- NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Closing Date
go to method of application »
Qualifications and Experience
- A minimum of Matric or equivalent
- A minimum 12 months’ financial services experience as a Financial Adviser
- A minimum of Long-term Insurance Class of Business completion.
- Completion of additional FAIS requirements such as Investments Class of Business, the Regulatory Examination 5 (RE5), an FSCA-approved qualification will be advantageous.
Other requirements
- A valid driver’s licence and own car
- A clear criminal and credit check
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Qualifications and Experience:
- Senior Certificate (Matric / Grade 12/ NQF 4)
- 24 months' financial industry experience.
- Regulatory Examination/RE5
- Class of business/CPD points
- A valid Driver's License
- Have your own vehicle or access to a vehicle for work purpose
- Criminal clear
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Qualifications and Experience:
- Senior Certificate (Matric / Grade 12/ NQF 4)
- 24 months' financial industry experience.
- Regulatory Examination/RE5
- Class of business/CPD points
- A valid Driver's License
- Have your own vehicle or access to a vehicle for work purpose
- Criminal clear
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Qualifications and Experience
- A minimum of Matric or equivalent
- A minimum 12 months’ financial services experience as a Financial Adviser
- A minimum of Long-term Insurance Class of Business completion.
- Completion of additional FAIS requirements such as Investments Class of Business, the Regulatory Examination 5 (RE5), an FSCA-approved qualification will be advantageous.
Other requirements
- A valid driver’s licence and own car
- A clear criminal and credit check
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Qualifications and Experience:
- Senior Certificate (Matric / Grade 12/ NQF 4)
- 24 months' financial industry experience.
- Regulatory Examination/RE5
- Class of business/CPD points
- A valid Driver's License
- Have your own vehicle or access to a vehicle for work purpose
- Criminal clear
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Qualifications and Experience:
- Senior Certificate (Matric / Grade 12/ NQF 4)
- 24 months' financial industry experience.
- Regulatory Examination/RE5
- Class of business/CPD points
- A valid Driver's License
- Have your own vehicle or access to a vehicle for work purpose
- Criminal clear
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Aspires to be a Financial Adviser
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- The role of a Sales Manager is one that demands utmost professionalism, integrity and a customer-centric approach. The Sales Manager commands the respect and trust of those customers who are entrusting their and their families financial futures to them.
- The role calls for formal in-house training and continuous development. The completion of the prescribed Regulatory exams are preferred but not compulsory as this role sits a a non-advice giving environment.
- As a Sales Manager with Old Mutual, you will represent the ideals and values to which the company has subscribed for over 175 years – Integrity, Professionalism, Customer-first.
What is required of you?
- Manage a team of teleconsultants, in line with the clients’ financial goals and business objectives, to enable positive financial futures and protection of assets and estate.
- To develop, support and manage the teleconsultants to be competent and confident to drive sales in a compliant, disciplined and professional manner.
- Responsible for distribution strategy of products within a branch/team
- Identifies & creates coordinated sales opportunities through others
- Manages sales & expense budget for a sales team in a branch against set targets
- As a Sales Manager you will be accountable for maintaining superior service delivery to your customers, through effective personal time and task management.
Requirements:
- Grade 12
- Minimum of 12 months sales management experience
- Experience having worked in a sales call centre
- RE5 an advantage
- A clear criminal and credit check
- Proven computer literacy (MS Office suite)
- Excellent communication skills (written and verbal)
What we can do for you!
- Assist you in reaching your career goals and dreams by helping you grow, develop and build on your future aspirations through quality training and support to reach your potential. We lead with our values, which is at the heart of the great things we do. We champion our customers and employees. We are passionate about diversity and inclusion for mutually positive futures throughout our business clusters – Old Mutual Finance, Retail Mass Market, Old Mutual Invest and Personal Finance. The Group provides many opportunities for growth and development.
Skills
- Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Upselling
Competencies
- Builds Effective Teams
- Builds Networks
- Business Insight
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
go to method of application »
Aspires to be a Financial Adviser
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- To provide quality sales service that results in the production of business from new and existing sources which contributes to the profitability and growth of the company.
- Handle incoming and outgoing sales calls in accordance with predetermined schedules, campaigns and targets.
- Telephonically guide customers through the product offering, pricing, terms and conditions.
- Provide accurate and efficient quotation/s to customers.
- Maintain an agreed lead to sale ratio.
- Maintain an agreed lead to quote ratio.
- Maintain an agreed quote to sale ratio.
- Required to work shifts as scheduled.
- Manage all allocated leads.
- Sell according to agreed targets for the day.
- Maintain a 90% QA average on all calls.
- Accurately and efficiently capture all customer data.
- Finalise calls at point of contact, where possible.
- Forward accurate policy documents to customers within mandated timeframes.
- Deal with all customers in a professional manner in strict accordance with businesses culture, products and quality standards.
- Manage time and workloads to ensure that deadlines and targets are met.
- Demonstrate an excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.
Skills
Competencies
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Plans and Aligns
- Tech Savvy
Closing Date
go to method of application »
Responsibilities
Product/Service Information
- Provide advanced product/service information.
Customer Order Processing
- Record and process customer orders, selecting the most appropriate approach based on predefined options.
Resolving Customer Issues
- Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Relationship Management (CRM) Data
- Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Renewals
- Provide exceptional service to customers to encourage continued use of the organization's products/services.
Operational Compliance
- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
- Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills & Experience
- Heritage and OMP (Product knowledge and Processes).
- Call Centre experience.
- Technical Systems: Bancs, Bizagi, CMOS, OMUNET, AWD, My Service / My Client
Skills
- Coaching, Communication, Computer Literacy, Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Software, Customer Relationships, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Office Administration, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Teamwork, Time Management, Upselling
Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Nimble Learning
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.
Responsibilities
Product/Service Information
- Provide advanced product/service information.
Customer Order Processing
- Record and process customer orders, selecting the most appropriate approach based on predefined options.
Resolving Customer Issues
- Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Relationship Management (CRM) Data
- Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Renewals
- Provide exceptional service to customers to encourage continued use of the organization's products/services.
Operational Compliance
- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
- Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills
- Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling
Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Nimble Learning
Education
- NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date
go to method of application »
Job Description
- Assists business unit management to develop their risk management strategy & policy in accordance with the Audit Risk & Compliance Committee's approved risk appetite & segment requirements. Manages implementation of Policy Statements, supporting guidance & procedures within area of responsibility. Ensures that risk processes (risk assessment, identification, management, reporting & optimisation) are implemented at business unit level.
Responsibilities
Financial Management and Control
- Develop and/or deliver a plan for significant aspects of the financial management and/or control process.
Data Collection and Analysis
- Make authoritative recommendations that have a significant impact on the business over the short and long term. Recommendations could be technical or professional in nature.
Policies and Procedures Development
- Draft policies, procedures, and related guidelines within an area of expertise to meet defined key principles and ensure compliance with external requirements.
Organizational Risk Management
- Develop and/or deliver a contingency plan for significant aspects of the risk management and/or risk control processes.
Risk Scenario Modeling
- Analyze, assess, and quantify the risks associated with products, individual applications, business activities, and the market to determine whether any risk is within the agreed risk appetite. Undertake tactical risk modeling.
Recommendations
- Recommend changes to policies, processes, standards, and practices that would improve operational support.
Insights and Reporting
- Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.
Document Preparation
- Write and edit material for various target populations, tailoring the tone and content to match the needs and expectations of each audience.
Operational Compliance
- Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.
Personal Capability Building
- Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
Minimum Requirements
- Degree/honours, possibly a professional qualification in legal, audit / accounting.
- A minimum of 6-8 years relevant experience.
Skills
Competencies
- Business Insight
- Courage
- Decision Quality
- Ensures Accountability
- Financial Acumen
- Instills Trust
- Manages Complexity
- Optimizes Work Processes
Closing Date
go to method of application »
Job Description
ROLE OVERVIEW
- The role of the Lead Serverless Backend Engineer is responsible for understanding requirements and leading the design and development of solutions under a serverless architecture model. The Serverless Backend Engineer reports directly to the Product Owner and the Chapter Leader.
KEY RESPONSIBILITIES
- Build solutions from requirements received from product owner
- Be able to work in agile environment.
- Able to build POC solutions and demonstrate/present.
- Maintain a stable server with zero downtime
- Work with the product and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and elective technical solution.
- Identify, prioritize and execute tasks in the software development life cycle
- Develop tools and applications by producing clean, code
- Automate tasks through appropriate tools and scripting
- Review and debug code
- Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle
- Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions
- Mentor junior engineers
- Collaborate with team to brainstorm and create new products
- Be able to report on his work using agile tools such as JIRA.
- Be able to elaborate and document their work in confluence.
- Communicative and proactive.
ROLE REQUIREMENTS
Qualifications & Professional Affiliations
- Relevant University Degree and Professional Qualification.
Experience
- AWS components such as Lambda, SQS , Dynamo DB
- AWS API Gateway
- Terraform
- Python 3.9
- Pytest
- Knowledge of Rest API integrations
- Openapi, swagger
- GitHub actions for CI CD
- Docker and Docker compose
- Makefile
- Apache velocity language
- Proven experience as a Back-end developer
- The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.
- Lead the development and maintenance of applications and systems for assigned functional areas or business units. Includes systems analysis and development. OML roles mapped to this profile are: Technical Lead: Software Engineering – Processing, Technical Lead: Software Engineering – SQL, Technical Lead: Platform Engineering, Software Engineer Lead, Manager: Digital Solutions, Technical Lead: Social Platforms and OMF IT Development Capability Manager.
Responsibilities
- Analysis of "As Is" and "To Be"
- Document complex "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
- Data-Driven Product and Service Improvement
- Develop data-driven analyses to surface new opportunities to differentiate and improve products and user experiences, ensuring consistency across digital products, services, and channels.
Digital Strategy/Transformational Projects Execution
- Manage and deliver end-to-end digital programs and initiatives, leveraging agile and design-thinking principles to drive sustainable implementation.
Digital Talent Development
- Develop digital training and development programs to meet identified needs; run leadership development programs to enable personal transformations around the digital work environment.
Digital Vision and Strategy
- Conceptualize elements of digital strategy and digital-enabled business change projects. Develop approaches to programmatically deliver successful digital innovation engagements.
Project Management
- Manage a portfolio of projects while reporting to senior colleagues.
Quality Assurance
- Develop new methods, tools, and programs for quality assurance. Lead developmental initiatives or programs within an area of expertise.
Budgeting
- Develop and/or deliver budget plans with guidance from senior colleagues.
Information Security
- Lead in detecting and analyzing security incidents, including attacks, breaches, and identified vulnerabilities, and remediate any security gaps in line with the security incident management procedure.
Leadership and Direction
- Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals.
Organizational Capability Building
- Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.
Performance Management
- Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
Application Software Development
- Develop existing and new applications by analyzing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.
Application Software Road Map
- Define and maintain a roadmap to facilitate application software development and ensure the development work is prioritized in line with business requirements.
Information and Business Advice
- Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions.
Skills
- Action Planning, Action Planning, Adaptive Thinking, Agile Project Management, Budget Management, Change Management, Current State Assessment, Data Compilation, Evaluating Information, Executing Plans, Futures Thinking, Gaps Analysis, IT Implementation, Learning and Development (L&D), Managing Stakeholder Expectations, Oral Communications, Policies & Procedures, Project Life Cycle Management, Project Performance Management (PM), Project Quality Assurance, Project Reporting, Project Risk Management, Project Schedule Management, Project Scope Management, Project Strategy {+ 1 more}
Competencies
- Business Insight
- Collaborates
- Communicates Effectively
- Courage
- Cultivates Innovation
- Customer Focus
- Decision Quality
- Develops Talent
Closing Date
go to method of application »
Job Description
- The role of the Serverless Backend Engineer is responsible for understanding requirements and building solutions under a serverless architecture model.
- The Serverless Backend Engineer reports directly to the Product Owner and the Chapter Leader.
KEY RESULT AREAS
- Build solutions from requirements received from product owner.
- Be able to work in agile environment.
- Able to build POC solutions and demonstrate/present.
- Maintain a stable server with zero downtime
- Develop tools and applications by producing clean, code
- Automate tasks through appropriate tools and scripting
- Review and debug code
- Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle
- Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions
- Mentor junior engineers
- Collaborate with team to brainstorm and create new products
- Be able to report on their work using agile tools such as JIRA.
- Be able to elaborate and document his work in confluence.
- Be communicative and proactive.
ROLE REQUIREMENTS
- AWS components such as Lambda, SQS , Dynamo DB
- AWS API Gateway
- Terraform
- Python 3.9
- Pytest
- Knowledge of Rest API integrations
- Openapi, swagger
- GitHub actions for CI CD
- Docker and Docker compose
- Makefile
- Apache velocity language
- Proven experience as a Back-end developer
Skills
- Action Planning, Application Development, Business Process Design, Computer Literacy, Data Management, Data Modeling, Evaluating Information, Identifying Customer Needs, Information Technology (IT) Support, Market Analysis, Oral Communications, Product Development, Technical Support, Technical Troubleshooting, Test Case Management, User Requirements Documentation, Web Development
Competencies
- Business Insight
- Collaborates
- Courage
- Cultivates Innovation
- Decision Quality
- Drives Results
- Ensures Accountability
- Manages Complexity
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Qualifications and Experience:
- Senior Certificate (Matric / Grade 12/ NQF 4)
- 24 months' financial industry experience.
- Regulatory Examination/RE5
- Class of business/CPD points
- A valid Driver's License
- Have your own vehicle or access to a vehicle for work purpose
- Criminal clear
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Qualifications and Experience:
- Senior Certificate (Matric / Grade 12/ NQF 4)
- 24 months' financial industry experience.
- Regulatory Examination/RE5
- Class of business/CPD points
- A valid Driver's License
- Have your own vehicle or access to a vehicle for work purpose
- Criminal clear
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Qualifications and Experience:
- Senior Certificate (Matric / Grade 12/ NQF 4)
- 24 months' financial industry experience.
- Regulatory Examination/RE5
- Class of business/CPD points
- A valid Driver's License
- Have your own vehicle or access to a vehicle for work purpose
- Criminal clear
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent
Closing Date
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Job Description
- Understand the nature of Specialty business (Corporate Property / Premier Agri / Premier Specialty / Marine / Engineering / Public Sector / Sintelum Corporate Property / Sintelum / Financial Lines / UMA’s ) impact of requests, perform the required analysis, and work with the developers to ensure functional and technical specifications are understood and delivered. Communicate clearly with all stakeholders and gather, coordinate and manage business requirements, risks and expectations. Support the business with regards to business and process improvement, ensure appropriate documentation is created and maintained, and perform high-level end-user testing before delivering solutions.
- Understand the nature and business impact of requests, perform the required analysis, and work with the developers to ensure functional and technical specifications are understood and delivered
- Consult with business to identify business problems and opportunities.
- Assist with the development of proposed solutions and supporting business case.
- Analyse and review relevant business processes and understand the impact on business and systems.
- Gather, analyse, document and maintain business requirements and functional specifications.
- Participate in quality assurance and user acceptance testing.
- Investigate production incidents and change requests to identify solutions and work with development team to implement solutions.
- Provide support and collaborate with project management,
- change management, training, design, development and testing functions to ensure that solutions are delivered to business expectations.
- Stay current on industry practices and trends and contribute to continuous improvement through the use of technology and improvement of processes.
- Create monthly reports to track progress of solutions against identified benefits.
- Cost control and governance adherence
- Proactively ensuring use of time, of resources, money, materials or equipment is in line with policies and procedures.
- Comply with corporate governance policies, procedures and standards.
- Operate within agreed mandates.
- Align own behaviour with the organisation culture and values.
- Share and transfer product, process and systems knowledge to colleagues.
- Ensure achievement of own performance objectives.
- Actively share information with other team members regarding successes, issues, trends and ideas.
- Actively participate in own professional development and career path.
- Actively promotes a culture of learning and high-performance culture amongst team members.
Experience, Knowledge and skills required:
- Must have a Tertiary Qualification.
- Agile, Lean, Six Sigma and / or Prince 2 certification would be advantageous.
- 1 – 3 years’ experience as a business analyst working in an environment that uses agile project approaches.
- Short Term and/or Long-Term Insurance experience
- Experience in the short-term insurance Specialty space would be highly advantageous
- Experience with digital innovation
Skills
- Adaptive Thinking, Archival Management, Backup Storage, Business Case Contribution, Business Intelligence (BI) Analysis, Business Requirements Analysis, Current State Analysis, Data Analysis, Database Reporting, Data Compilation, Data Controls, Enterprise Readiness Assessment, Governance of Business Analysis Activities, Performance Gap Analysis, Product Change Management, Requirements Creation and Verification, Requirements Elicitation and Facilitation
Competencies
Education
- NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent (Required)
Closing Date
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Job Description
- To manage new/ existing project taking a holistic view of the project to ensure the business delivers future state process automation, efficiencies, and excellence to the Customer. Specialists are the link between business and IT in process delivery on solutions and will be required to work on multiple projects concurrently and effectively.
Key Responsibilities
- Define, develop and support the implementation of future state process automation strategies and solutions to continuously improve process, products and systems to adapt to changing needs.
- Design and manage process flow according to required standards across the entire insurance value chain (BPMN 2.0).
- Breakdown business needs and project designs into clearly articulated specifications for development teams using process engineering methodologies. DMAIC, Process Decomposition etc
- Understand process measurements focusing on what metrics to capture and how to capture them in the process through assisting in business value & ROI assessment
- Monitor benefit realisation in collaboration with Product Owners
- Ability to use BPM related tools including project planning and tracking
- Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
- Change Management Support and Rollout Implementation for new solutions, fixes and enhancements.
- Facilitating workshops with business users in order to gather requirements, generate ideas and validate future designs.
- Identify and document business requirements specifications in line with business goals.
- Rapid prototyping using the MS office suite to support system and functional designs.
- Design and implementation of quick win solutions that do not require IT development.
- Responsible for assessing, mapping, optimizing and digitizing business processes for strategic change initiatives.
- Supporting task teams for implementing solutions / resolving incidents and troubleshooting between the business community and development team during implementation and rollouts.
- Supporting business team in development of test cases and scenarios to ensure high value deliverables.
- Build and maintenance of dashboards and metrics related to transactional statistics published in Power Bi or SQL:
- Support with Cross-Functional solution design incorporating LOB systems, SQL Databases, Workflow and Robotics. – Innovative Mindset / Thinking.
- Design and documentation of technical specifications for strategic change initiatives and gaining signoff through appropriate channels
- Supporting the restoration of service for high priority fixes / builds in coordination with the development team.
- Formulation of project recommendations and improvement suggestions to existing solutions.
- Recommending, designing, and implementing system changes in other systems to fast-track implementation.
- Verification of business analysis work supplied for projects/fixes in terms of clarity, completeness, and accuracy to ensure that builds address business requirements.
- Impact Analysis on the severity of issues to determine and quantify the scale of problems for prioritization metrics
Continuous improvement to ensure effective service
- Ensure adherence to organisational policies, practices and procedures.
- Ensure statutory and legislative knowledge is always current in order to resolve complaints, to advise the business on corrective solutions to mitigate risks and to improve customer experience whilst complying with governance requirements.
Service delivery to ensure customer satisfaction
- Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Maintain service, quality and desired outputs across the
- business process by ensuring compliance to tactical policies, procedures and standards.
- Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
- Manage quality people practices
- Align own behaviour with the organisation culture and values.
- Share and transfer product, process and systems knowledge to colleagues and team members.
- Collaborate and work with the business to deliver required service levels.
- Actively share information with other team members regarding
- successes, issues, trends and ideas
Experience, knowledge & skills required
- 3 - 5 years process engineering and implementation experience
- 3 years’ workflow or digital process design experience
- Experience in the insurance industry preferred
- Experience in project management and large software development projects.
- Advanced Excel, PowerPoint, Word, Visio Etc.
- Power BI, SQL (Design, Extraction and Queries and Dashboard build)
- Programming Knowledge or experience (Language agnostic)
- Problem-solving ability and courage to pursue new ideas.
- Resilience in facing challenges, as well as being flexible to accommodate alternate solutions.
- Focused on delivery, and ability to deal with pressure and non- standard hours or working times.
Skills
- Action Planning, Application Development, Business Process Design, Computer Literacy, Data Management, Data Modeling, Evaluating Information, Identifying Customer Needs, Information Technology (IT) Support, Market Analysis, Oral Communications, Product Development, Technical Support, Technical Troubleshooting, Test Case Management, User Requirements Documentation, Web Development
Competencies
- Business Insight
- Collaborates
- Courage
- Cultivates Innovation
- Decision Quality
- Drives Results
- Ensures Accountability
- Manages Complexity
Education
Closing Date
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Job Description
- Design and implement integration components like micro services. Manage Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing. Modernise and optimise the integration components while also delivering features, fixes and updates frequently in close alignment with business objectives. This role includes technical, financial and resource development. Develop and promote IT and business partner relationships.
- Collaborate in improving current integration technologies to be cloud-ready and continuously research, develop and implement cloud technologies.
Key responsibilities
- Design and implement information systems and solutions to meet business needs and to support the enterprise infrastructure.
- Develop and regularly maintain future state integration designs and patterns in line with the organisations business and IT strategies as well as the roadmap for transforming between current and future infrastructure vision.
- Adopting a Cloud First Integration Architecture approach
- Define integration patterns, architecture standards, and reusable frameworks.
- Lead the development and implementation of APIs, microservices, and ESB solutions.
- Collaborate with application, infrastructure, and security teams to align integration architecture.
- Provide technical leadership and mentorship to development and integration teams.
- Conduct code reviews, troubleshooting integration issues, and optimize system performance.
- Document architecture designs and maintain architectural governance.
- Designing the integration cloud environment from a holistic point of view, ensuring it meets all of the company's requirements
- Carrying out deployment, maintenance, monitoring, and management tasks within this implemented cloud structure.
- Overseeing cloud security as prescribed by IT security
- Ensure group alignment on Cloud and Integration Strategies.
- Lead and perform stakeholder management associated and affected by the new and existing integration solutions/platforms.
- Maintain and analyse internal records of problem causes and resolutions, identify problems and modify the resolution actions to prevent recurrence.
- Develop solid integration architectural plans and deployment architectures for application development and infrastructure projects.
- Provide input into technical direction decisions in the area of infrastructure/application architecture.
- Maximise the use and re-use of integration standards and patterns that is already in place by determining to what extent parts of solutions already exist when new solutions are defined.
- Ensure that sustainability and impact of the administration of integration solutions are understood and taken into account when technical solutions are proposed.
- Develop and implement IT innovations or methodologies that achieve efficiencies and reduce costs based on time, risk and process.
- Identify new industry trends, products, technologies, practices and processes by selecting and using appropriate sources of information.
- Design and deliver solutions that factor in system performance, usability, quality, cross-system interdependencies, and scalability while accounting for development and maintenance costs.
- Perform the administration of technical solutions according to the agreed plans and processes and propose continuous enhancements to these processes where applicable.
- Ensure that solutions are built using the agreed tools, frameworks, processes and architectural principles.
- Develop and execute test plans to check integration and system inter-dependencies, technical performance, and functionality including post-production operational monitoring.
- Develop appropriate disaster recovery plans for critical business systems, including working with infrastructure, development and business teams to produce and sustain practical solutions.
- Lead, develop and implement Micro services with experience using JAX-RS and related technologies
- Object-Oriented analysis and design using common design patterns.
- Profound insight of Java and JEE internals (Class loading, Memory Management, Transaction management)
- Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2)
- Analyse and improve existing infrastructure and technology stack
- Drive change methodology and ensure implementation across all projects
- Responsible for influencing and implementing change management strategies and plans that maximize user adoption and proficiency and minimize resistance to increase benefit realization, value creation, ROI and the achievement of business results and outcomes.
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
Continuous improvement to ensure effective service
- Ensure statutory and legislative knowledge is always current, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
- Ensure adherence to organisational policies, practices and procedures.
- Identify solutions to enhance cost control, increase operational efficiency and manage operating budget goals.
- Conducting migration, where necessary, to bring tools and other elements into the cloud.
- Continued focus on Cloud First cost efficiencies and optimisation
Service delivery to ensure customer satisfaction
- Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
- Share knowledge on, and participate in the creation of new standards, control systems and procedures to enhance service delivery.
- Offering training and guidance to all whose roles bring them into contact with the cloud structure.
- Ensure cost efficiency through financial and corporate governance
- Accountable for the development and implementation of fit for purpose budgets.
- Accountable for managing supplier relationships, and budgets associated with projects.
- Keeping on top of usage of space in the cloud and making sure the structure is operating at full efficiency.
- Working with business clients to understand their needs and to implement the cloud strategies designed to meet those needs.
Quality people practices
- Align own behaviour with the organisation culture and values.
- Share and transfer product, process and systems knowledge to colleagues.
- Ensure achievement of own performance objectives.
- Actively share information with other team members regarding successes, issues, trends and ideas.
- Actively participate in own professional development and career path.
- Actively promote a culture of learning and high-performance culture amongst team members.
- Align to the Cloud Centre Of Excellence
- Experience, knowledge & skills required
- Bachelor’s degree.
- TOGAF
- 8–12 years of experience in enterprise application and middleware integration.
- 8 – 10 years’ experience in IT Integration implementation and support within the Insurance industry.
- 5-8 years of Java and J2EE/Java EE (including servlets, JSP, JSF, JDBC)
- Experience with DevOps tools and CI/CD pipelines (Git, Jenkins, Docker, Kubernetes).
- 5+ years web application experience in developing customer facing high scale applications
- 5+ years building Micro services
- 5+ years building REST and SOAP web services using Java
- 5+ years SQL tuning, query optimization and capability to understand the complex queries.
- Strong understanding of Java concurrency, concurrency patterns, experience building thread safe code
- Solid understanding of JMS and related queueing technologies
- Experience with development tools like Eclipse, Git, SVN, Maven, Sonar, Jenkins, Azure DevOps
- Experience using and deploying to Enterprise Application Servers like Oracle WebLogic, WildFly, IBM WebSphere
- Strong Project and People Management skills
- Quality Assurance
- Documentation Control
- Knowledge of Security Best Practices
- Scrum of Agile Methodologies Experience
- API Gateway knowledge
Additional optional skillsets:
- 5 – 8 years’ experience in designing, integrating and managing complex integration solutions.
- 3 – 5 years of experience designing, executing, and supporting IT cloud solutions.
- Able to work proficiently with several different operating systems, including Windows, Mac, and Linux.
- Proficient with Amazon Web Services, Oracle Cloud Infrastructure and Microsoft Azure Cloud.
- Design knowledge for cloud architecture.
- Understanding of cloud infrastructure configuration and deployment.
- Cloud service management skills.
Skills
- Adaptive Thinking, Application Development, Confidentiality, Database Administration, Database Queries, Data Classification, Data Compilation, Data Compression, Data Encoding, Data Modeling, Data Recovery, Executing Plans, Gateway Servers, IT Architecture, Test Case Management
- Competencies
Education
Closing Date
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