Current Jobs at South African Bureau of Standards (SABS)

Minimum Requirements

• National Diploma / Diploma in Marketing, Sales, Business Administration or a related field (NQF Level 6)
• 3 years relevant work experience within a relevant Key Account – Food & Health sector environment
• Conformity assessment experience is advantageous 

Duties and Responsibilities

Functional Management

• Contribute to the development of and implement a sector-specific client engagement and retention plan in collaboration with the Lead: Sales and Business Development, Customer Services team and Operations Division.
• Establish and maintain sound relationships among key account customers through continuous and effective engagement.
• Ensure that all required documentation to initiate key account contracts are in place as per approved protocols.
• Facilitate successful key account relationships through on-site key account visitations in conjunction with Lead: Sales and Business Development and Manager: Sales and Business Development.
• Resolve all in scope client complaints that emanate from key accounts and refer out of scope complaints to the relevant function internally.
• Act as the main point of contact for all in scope and out of scope complaints, queries and requests for key accounts.
• Monitor and report on projected key account cost-to-benefit analysis, profitability analysis and cost-to-serve analysis in collaboration with the Lead: Sales and Business Development and Finance to ensure that actual spend remains within agreed limits.
• Proactively raise any early warning signs of challenges that could potentially threaten initiative / project execution or the key account relationship.
• Effectively expedite key account requests with the relevant department (for example Operations) to ensure prompt commencement of services.
• Communicate and collaborate with internal stakeholders to ensure that key accounts’ needs are met.
• Assist in the preparation of monthly reports that relate to key account progress, goals, and forecasts for account teams and stakeholders.
• Analyse key account trends and make recommendations for enhancing systems and procedures continuously.
• Develop a thorough understanding of key accounts’ needs and requirements and assist in preparing customized solutions in collaboration with Specialist: Upsell, Cross sell and On selling as well as the Specialist: Product, Solution, Client & Market Innovations.
• Maintain administration and accurate and updated records of all files and relevant key account documentation within scope of control.
• Plan, organise and coordinate relevant work duties as they relate to the functional unit.

Risk and Compliance Management

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
• Support and provide evidence to all internal and external audit, Accreditation and regulatory requirements.
• Maintain compliance to customer satisfaction requirements in line with ISO, Accreditation and regulatory requirements.
• Adhere to all relevant laws, policies and Standard Operating Procedures (e.g., Code of Ethics, PFMA & National Credit Act, etc.) throughout the organisation.

Stakeholder Management

• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
• Represent and participate in the organisation’s committees and task teams when required.
• Convene and attend meetings and present relevant information to stakeholders when required.
• Ensure the provision of excellent customer service as per service level agreements.
• Resolve queries and problems within span of control and within agreed time frames.
• Follow up on unresolved queries and complaints where required
• Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.

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Minimum Requirements

• National Diploma / Diploma in a relevant technical field
• SAATCA Registration is advantageous
• Auditing processes and protocols
• 3 years relevant work experience in a relevant technical environment
• Product and/or Systems Certification protocols knowledge is essential
• Relevant legislation and regulatory frameworks
• Certification Systems and Product Schemes
• Risk Management practices and principles
• Auditing processes and protocols

Duties and Responsibilities

Functional Management 

• Conduct sales application reviews of existing customers.
• Review the planning, scheduling and executing of audits in line with client and SABS requirements.
• Review audit reports of clients based on the scope of work required.
• Conduct on-site peer reviews of auditors as required.
• Review AB submissions per Accreditation, ISO and SABS requirements.
• Provide technical support to guide the quotation process for new clients and permit extensions through Technical Reviews.
• Assist Sales BU with technical expertise for clients where required.
• Submit all relevant reports within scope of control and on time.
• Contribute to the development and execution of the Certification Systems Operational Plan (6- month view) to meet capacity and requirements (for new and existing customers).
• Provide subject matter expertise to the organization as a Technical Reviewer and CTC member.
• Contribute to the effective functioning of CTCs

Risk and Compliance Management  

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
• Support and provide evidence to all internal and external audit and regulatory requirements.
• Maintain quality risk management standards in line with regulatory requirements.
• Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
• Provide technical expertise on schemes to ensure adherence to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

Stakeholder Management

• Contribute to maintaining effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation. Provide mentorship, coaching and/or skills transfer to staff regarding systems / product schemes.
• Represent and participate in the organisation’s committees and tasks teams when required.
• Convene, chair and attend meetings and present performance and business related information to relevant stakeholders when required.
• Ensure the provision of excellent customer service.
• Resolve queries and problems within span of control and within agreed time frames.
• Follow up on unresolved queries and complaints where required.
• Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.
• Provide subject-matter advocacy and expertise to all relevant stakeholders. 
• Manage internal and external relationships to ensure that certification audit best practices are implemented across the organisation. 

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Minimum Requirements

• Diploma + Advanced Diploma / B-Degree in Human Resource, Industrial Psychology or related field (NQF Level 7)
• Occupationally-Directed Education Training and Development Practitioner (ODETDP) qualification  is preferred
• NQF Skills Development Facilitator
• 8 years relevant work experience within talent development, OD or Human Resources
• 4 years specialist experience
• Assessment and moderation experience is preferred
• Proven track record in developing and implementing strategic plans for employment equity, transformation management, skills transfer, learning ladders, training methodologies, leadership development, e-Learning, career mapping, and skills development at organisational level
• Must have experience in implementing and managing graduate, internship and learnership programmes

Duties and Responsibilities

Functional Management

• Review, monitor and evaluate learning and development practices and offerings to improve deficiencies in line with organisational goals and objectives.
• Design and implement learning and development strategies such as knowledge management, skills transfer, learning ladders, training methodologies, leadership development, e-Learning, career mapping, and skills development programmes aligned to the strategic objectives of the SABS.
• Conduct training needs analysis in line with the corporate plan and strategic goals and objectives.
• Compile the annual training plan and calendar for the organisation in line with business and individual needs and the overall strategy.
• Benchmark talent development initiatives against best practice to ensure alignment to relevant training legislation and methodologies.
• Analyse, advise and consult SABS leadership on the application of talent development solutions which could benefit the organisation.
• Facilitate the implementation of employee engagement initiatives to achieve the SABS’s strategic goals and optimise engagement levels throughout the organisation.
• Design and upgrade internal curriculum and course materials to ensure adherence to SETA requirements and SABS policies and procedures.
• Compile a detailed costing of all internally designed learning and development initiatives.
• Design assessment and moderation instruments in line with talent development program objectives.
• Assess and verify learners’ portfolios of evidence and upload learner achievements accordingly on the relevant internal and/or SETA database.
• Moderate learner portfolios or coordinate moderation as required.
• Develop the SABS competency framework in line with organisational strategical objectives and job requirements.
• Facilitate the induction and on-boarding of new employees to ensure adequate assimilation into SABS operations and culture.
• Develop and implement employment equity initiatives in line with the EE strategy and plan.
• Develop, implement and communicate transformation initiatives in line with the corporate strategy.
• Monitor talent development service provider deliverables as per scope of contract.
• Design, implement and manage a learning database with accurate records.
• Ensure that training interventions are correctly captured timeously on the system.
• Ensure that all learning and development records are maintained and updated.
• Ensure the maintenance of the learning and development system to enable effective reporting.
• Compile monthly quarterly, annual training reports to inform key business decisions.

Risk and Compliance Management

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks
• Support and provide evidence to all internal and external audit and regulatory requirements.
• Maintain quality risk management standards in line with ISO and regulatory requirements.
• Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

Stakeholder Management 

• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
• Represent and participate in the organisation’s committees and tasks teams when required.
• Convene and attend meetings and present relevant information stakeholders when required.
• Ensure the provision of excellent customer service.
• Resolve queries and problems within span of control and within agreed time frames.
• Follow up on unresolved queries and complaints where required.
• Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.
• Provide talent development subject-matter advocacy and expertise to all relevant stakeholders.
• Manage internal and external relationships to ensure that Talent Development best practices are implemented across the organisation.

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Qualifications

• Bachelor of Commerce (Informatics), BCom Informatics Information Systems or BTech Financial Information Systems (NQF Level 7).

Experience 

• Never attended a leanership or internship.
• Not more than a year experiance.

Duties and Responsibilities

• During the programme, the graduates will gain valuable exposure to a range of formal training and experiential learning.