Current Jobs at The South African Revenue Service (SARS)

Job Purpose

• The primary purpose of the senior software tester is the execution of test cases of both medium and high complexity, relating to both system function and process, as well as the identification and logging of defects in accordance with SARS standards. Also may be required to carry out basic system testing without the presence of formal test cases and within agile development environments.  

Education and Experience

Minimum Qualification & Experience Required

• National Diploma / Advanced Certificate (NQF 6) in Information Technology AND 2-3 years’ experience in a software testing environment, of which 1-2 years at a knowledge worker level.

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 5 years’ experience in a software testing environment, of which 1-2 years at a knowledge worker level.
• Must have completed some form of formal, certified training in Software Testing Techniques (e.g. ITSEB or ISTQB foundation).

Minimum Functional Requirements

• Software testing - Have a working knowledge of the following applications: MS Word, MS Excel and HP Quality Centre/Octane. 

Job Outputs:

Process

• Execute test cases captured and assigned within QC/ Octane.
• Execute varied range of multiple complexity test cases as assigned and defects recorded as per divisional policy and procedures.
• Actively participate in all Testing Levels (Unit / Systems/ Regression/ Stability / Distribution / Disaster recover, etc.)
• Actively participate in the Testing Life-Cycle.
• Apply and utilise systems in a manner that ensures efficient and effective service delivery, optimised quality, financial accuracy and calculation.
• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Capture defects within QC/ Octane in accordance with SARS defect reporting standards.
• Manage the early identification of defects and systems failures.
• Perform backward compatibility testing of latest software versions that not all users may be running on.
• Perform compatibility testing to prevent software failure due to compatibility between application software, operating systems or operating systems versions such as Desktop Applications, Web Browsers i.e Internet Explorer new versions etc.
• Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
• Test activities that verify a specific action or function of the application and test objective and output answers the questions: "can the user do this" or "does this particular feature work?"
• Update QC/ Octane to reflect testing progress.
• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Use practical and applied knowledge and situational judgement to arrive at decisions.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
• Adhere to specified polices, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability
• Analytical Thinking  
• Attention to Detail
• Commitment to Continuous Learning  
• Conceptual Ability
• Customer Service
• Expertise in Context
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust
• Fairness and Transparency
• Honesty and Integrity

Technical competencies

Business Knowledge 

• Data Collection and Analysis
• Efficiency improvement  
• Functional Policies and Procedures
• IT Strategy and Planning
• Reporting
• Standard operating procedure compliance 
• Quality Management 
• Business Analysis Tech 
• Project Management Processes 
• Software Metrics 
• Software Testing 

Deadline:23rd August,2026

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Job Purpose

• To manage all aspects pertaining to the availability, maintenance and repair of the IT Facilities equipment and environments in all the regions. Ensure optimum availability of IT Facilities, where it can be controlled, should provide site availability at 99% HA of SARS systems within SLA, unless it is deemed to be a planned outage, or access is unavailable.

Education and Experience

Minimum Qualification & Experience Required

• National Diploma/Advanced Certificate (NQF 6) in engineering (electrical, mechanical,) AND 2-3 years' experience in IT Facilities Management or Built Environment, of which 1-2 years at knowledge worker level

#Alternative

• Senior Certificate and 5 years of IT Facilities Management or Built Environment experience, of which 1-2 years at acknowledge worker level. 

Minimum Functional Requirements:

• Trade Test Certificate; Refrigeration & Air-Conditioning Certificate; Code EB driver's license.

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Assist with plan site improvement to improve stability and availability of Air-conditioning systems.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Coordinate and assist with all new installations.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Ensure adherence to industry and SARS standards during the installations of ITF infrastructure and ensure that of ITF assets are properly recorded.
• Ensure efficient maintenance and repair of the IT Facilities equipment in all SARS Datacentres and patch rooms and Buildings in general.
• Ensure optimal operation of ITF Fire and alarm systems.
• Ensure optimum availability of IT Facilities equipment (UPS Power, Standby Power, UPS and cooling).
• Ensure that repairs are promptly handled in a cost-effective manner and to maintain necessary records and operational documentation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Liaise with vendors and consultants in ensuring system effectiveness for SARS best interest.
• Perform site assessment to proactively identify any potential challenges and provide assistance and technical advice to business on how to improve the environment.
• Promptly alert /inform management on problems affecting the operational enviroment.
• Provide first line support for Air-conditioning systems.
• Provide management with reports and information as required an to ensure that Incident and Change management updates.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Use practical and applied knowledge and situational judgement to arrive at decisions.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural Competencies

• Accountability
• Analytical Thinking
• Attention to details
• Commitment to continuous learning
• Conceptual ability
• Expertise in context
• Organisational awareness
• Fairness & Transparency
• Respect
• Trust

Technical Competencies

• Business Knowledge
• Data Collection & Analysis
• Efficiency improvement
• Execute, Implement and Follow Through
• Facilities Management
• Functional Policies & Procedures
• IT Knowledge
• IT Project Management
• Reporting

Deadline:19th August,2026

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 Job Purpose

• To provide expert advise and guidance and/or execute highly complex and highly specialised audits for High Wealth Individuals (HWI related aggressive wealth shifting tax avoidance structures/transactions).

Education and Experience

Minimum Qualification & Experience Required

• Relevant Honours / Postgraduate Diploma in Tax, Accounting, Auditing (NQF 8) and 10 years' experience in a Tax and audit environment.

Minimum Functional Requirements

Applicable professional registration at either of the following professional bodies:

• South African Institute of Chartered Accountants (SAICA)
• South African Institute of Taxation (SAIT)
• Chartered Financial Analyst (CFA)
• Association of Chartered Certified Accountants (ACCA)
• South African Institute of Professional Accountants (SAIPA)
• Association of Certified Fraud Examiners (ACFE)
• Legal Practice Council (LPC)
• Accreditation as a subject matter expert by World Customs
• Organization (WCO)

Job Outputs:

Process

• Plan, conduct and manage highly complex risk-based audits to ensure compliance with relevant acts.
• Identify tax gaps and evasion schemes involving complex matters and suggest potential solutions to minimize tax risks.
• Manage quality in planning, execution and finalisation of audits.
• Conduct research into local & international practices & trends in order to identify best practice & the most practical business solutions & options.
• Analyse and make recommendations about improvements to tax law, specialist systems, procedures, policies and practices.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
• Develop multiple practices in alignment with operational policy and procedural frameworks, supporting tactical development and excellence.
• Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
• Influence and communicate across business areas impacted by practice area to minimise resistance and ensure on-boarding of new thinking.
• Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy development and optimisation of practises, processes & systems across an internal value chain.
• Plan for value-added, continuous multiple practice and system improvement optimisation to deliver on objectives and to enhance tactical excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; developing best practice solutions.
• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
• Translate top down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.

 Governance

• Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liabilibilities.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop and ensure implementation of own practices to build delivery excellence, encouraging others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders

Behavioural competencies

• Analytical Thinking
• Accountability
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Customer Service
• Drive for Results
• Expertise in Context
• Fairness & Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving & Analysis
• Trust
• Respect

Technical competencies

• Audit Methodology
• Business Knowledge
• Business Writing Skills
• Coaching & Mentoring
• Computer Literacy
• Data Collection & Analysis
• Efficiency Improvement
• Execute, Implement & Follow Through
• Financial Acumen
• Functional Policies and Procedures
• Operational Audit
• Planning & Organising
• Problem Analysis & Judgment
• Quality Orientation
• Reporting Tax Knowledge
• Tax Law

Deadline:21st August,2026

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Job Purpose

• To effectively apply basic knowledge of understanding of debt collection processes on outstanding debt and returns for CIT, PIT, PAYE, and VAT tax types, through face-to-face, virtual and digital platforms, in line with the relevant South African Tax Laws and SARS policies and procedures within specific turnaround times to deliver on the SARS strategic objectives, thereby ensuring enhanced service delivery and compliance, with full guidance.

Minimum Qualification & Experience Required

Education and Experience

• Higher Certificate (NQF 5) in Taxation or Financial Accounting or Law and 2 years’ experience in a debt collections, finance or law environment.

Job Outputs:

Process

• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Develop productive relationships with team members and stakeholders to drive collective performance.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Explain the reason for debt to taxpayers including the possible actions SARS may institute if debt remains unpaid.
• Identify cases that require the attention for Account Maintenance.
• Issue Automated TPA if taxpayer remains non-compliant (no manual TPSs).
• Issue Final Demand if the taxpayer remains non-compliant including manual Final Demand when applicable.
• Navigate SARS systems to extract relevant information and execute work on Service Manager in line with allocated work.
• Prepare and complete Payment Arrangements for requests for Simplified Deferment request (Up to R5M and less than 6 months) within the specified turnaround times.
• Profile a taxpayer, interpret statement of account, and engage taxpayers with outstanding debt and outstanding returns.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• Finance
• Adhere to specified policies, standards and procedures to prevent wastage on resources and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by delivering a service that is consistent, seamless and error free.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and integrity
• Organisational awareness
• Respect
• Trust

Technical competencies

• Business knowledge
• Customer Liaison
• Data collection and analysis
• Debt Management
• Efficiency improvement
• Financial Analysis and Reporting
• Functional policies and procedures
• Quality Orientation
• Reporting
• Tax Knowledge
• Verbal Communication

Deadline:24th August,2026

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Job Purpose

• To support the organisational strategic objectives through efficient and effective management of Contact Centre Operations, manage key performance areas of the Contact Centre tiered operating model, ensuring optimal utilisation of all resources.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor’s degree/ Advanced Diploma in Operations Management or Business Administration(NQF 7) AND 8-10 years’ experience in a Contact Centre and/or Customer service environment, of which 3-4 years at a junior management level

Alternative Qualifications

• Senior Certificate (NQF 4) AND  15 years’ experience in a Contact Centre and/or Customer service environment, of which 3-4 years at a junior management level

Job Outputs:

Process

• Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
• Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
• Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
• Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
• Manage multiple channels of taxpayer interaction through continuous improvement.
• Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical implementation.
• Promote collaboration with other functional areas.
• Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
• Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
• Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.

Governance

• Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.

 People

• Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised area.
• Drive and promote a culture of work centric thinking, productivity, service delivery and quality management in the business unit.
• Integrate new knowledge attained through formal and informal learning opportunities in the execution of your job.
• Plan and implement enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
• Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.

Finance

• Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.
• Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
• Implement and monitor financial control, management of costs and corporate governance in area of accountability.

Client

• Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
• Deliver on service level agreements entered into with internal and external stakeholders, monitor feedback and adjust as required.
• Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
• Manage an integrated service excellence culture, which builds rewarding relationships and provide opportunity for feedback and exceptional service.

Behavioural competencies

•  
• Accountability
• Customer Service
• Fairness and Transparency
• Honesty and Integrity
• Problem Solving and Analysis
• Stakeholder engagement and management
• Respect
• Trust

Leadership competencies

Ability to translate strategy into excution

• Concern for Impact of own behaviour on others
• Develops teams and nurtures interdependency
• Inspires others to Positive Action
• Nurtures Future Talent
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity 

Technical competencies

• Building Customer Loyalty
• Business Acumen
• Change Management
• Contact Centre Professional Development
• Customer Relationship Management
• Decisiveness
• Effective Business Communication
• Functional Policies and Procedures
• Managerial Budgeting
• Planning and Organising
• Planning, Management and Measurement
• Problem Analysis and Judgement

Deadline:2th August,2026