Current Jobs Openings at Auditor-General of South Africa

Roles & Responsibilities

Strategic Function

• Provide inputs into the operational management of ICT infrastructure in line with digital transformation (DTO) strategy to ensure that the system performs according to ICT standards and meet the AGSA business needs
• Support the implementation of the business unit balance score card projects and initiatives.

Product Management

• Installing, monitoring, and troubleshooting operating systems, software, hardware, and other computer infrastructure.
• Design, install, and administer virtualisation (VMware and Hyper-V) products.
• Regular support of VMware and windows environment by resolving the escalated tickets for the internal and external customer.
• Identify and implement the rectified operational issues.
• Optimising network hardware and software to enable VMware integration.
• Develop and deploy customised VMware solutions.
• Define multiple virtual servers on a single host machine.
• Virtualise Windows servers and connecting them to networks and clouds.
• Design and implement virtual desktop infrastructure (VDI) and enabling template management.
• Install operating systems and service packs, as well as security patches and bug fixes.
• Troubleshooting and resolving VMware environment issues.
• Providing technical support and documenting VMware processes.
• Keep informed of developments in VMware technologies and products.
• Support the production environment and ensuring that adequate testing has taken place before implementing new systems or changes to existing systems.
• Investigate production related queries as raised by business or external parties
• Ensure that assigned project deliverables, milestones and schedules are adhered to and accomplished.
• Ensure that communication channels are established with all clients at a technical level.
• Support the UAT and development processes as required
• Supporting the technical design process by participating in the analysis of technical requirements.
• Provide support by implementing analyses that will identify requirements related to processes & technology.
• Participate in execution and documentation of implementations.
• Utilising cloud tools to standardise and automate infrastructure deployment and management activities.
• Provide support in the development of cloud technology roadmaps, provide technical advice and solutions to address customer requirements.
• Perform technical administrative tasks daily to ensure the stability and availability of Office365, troubleshooting issues.
• Manage user accounts and user licenses through the Office 365 admin centre in the Microsoft cloud platform or Windows PowerShell cmdlets.
• Responsible for the day-to-day availability of Office 365 services like, Microsoft Teams, One Drive for Business, Exchange Online & Active Directory
• Responsible to implement policies, procedures, and technologies to ensure security through secure access, monitoring, control, and routine security evaluations.
• Assist with the maintenance of the on-premises environment, working closely with server administrators and infrastructure support teams.

Stakeholder Management

• Maintain effective relations with both internal and external stakeholders.
• Build collaborative relationships with internal and relevant stakeholders.
• Support initiatives of sharing insights, risks and experiences.
• Manage the feedback process to stakeholders by tracking all queries received, getting the relevant information and formulating appropriate responses according to the approved protocol.

People Management

• Manage own performance to drive productivity.
• Participate and/or take lead in the business unit transformation/culture plans.
• Provide support to the management team regarding centre management and other people related tasks.

Financial management and Operational Management

• Ensure compliance to AGSA policies and procedures.
• Ensure compliance with internal processes and procedures.
• Manage supply chain processes within scope of work.

Other responsibilities (Applicable to All JD’s)

• Perform and/or manage other projects, tasks and assignments not stipulated on the Job description as and when required.

Skills, Experience & Education

• This position requires a minimum qualification of a National Diploma (NQF level 6) in IT/ Computer Science or related qualification- OR Microsoft Azure Certification (MCSE: Cloud Platform and Infrastructure or equivalent) OR VMWare Certified Professional (VCP) or any related certification.

Experience

• Minimum 3 years’ experience working as a systems, VMWare, Cloud, networking or infrastructure engineer in relevant fields OR experience with Windows Server

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Roles & Responsibilities

Debtors Management

• Stakeholder interaction at various levels
• Maintains telephone and personal contact with staff and clients on receivable matters
• Generate and issue invoices and statements
• Generate receivables reporting and Management Information System.
• Reconcile daily bank deposits
• Researches and applies unallocated cash.
• Manages client accounts, accounts receivable write-offs and payments.
• Operates office equipment including personal computer, copiers, fax machines and 10-key calculator.
• Organizes and maintains up to date financial records.
• Provides monthly financial and management reports.
• Liaise with Legal and Finance business unit stakeholders
• Assists in financial management and analysis
• Organizes and maintains retention files for required period of time.

Training Office

• Arranging induction for trainees in line with SAICA requirements.
• Inviting trainees to register contracts on SAICA TCMS.
• Checking registration documentation on SAICA TCMS for completeness and accuracy.
• Managing SAICA TCMS system for all SAICA trainees.
• Manage the training offices’ dashboard on SAICA TCMS
• Coordinating SAICA membership fee payments and new applications.
• Assisting with arrangements and preparation for SAICA Assessor training.
• Scheduling and coordinating all internal training.
• Liaising with external training providers for training requirements.
• Registering and coordinating all external training.
• Record keeping of all external training.
• Ensuring trainees and assessors adhere to SAICA TSR/PSR/ANA and LOR/PDS deadlines.
• Attending to all the SAICA training office compliance issues.
• Assisting trainees with queries relating to SAICA Training Regulations.
• Assisting trainees with the discharge process.
• Assisting all role players with an understanding of SAICA’s Electronic Assessment Tool.
• Taking minutes of all SAICA related meetings.
• TA recruitment and logistical arrangements for career day visits

Financial matters

• Internal control monitoring - cash advance 30/60 days and over, Unmatched purchase orders, conflict of interest declarations
• (People Soft system) Purchase Orders: capture, receipt and voucher for payments.
• Investigate financial queries
• Drawing of reports for internal controls monitoring
• Facilitate drafting of adhoc contracts within the limitations of scope as determined by the line manager

General office administration

• Managing and maintaining information for the BSC.
• Co-ordinating and monitoring the flow of tasks and assignments between DBUL BE and Senior Managers and managers.
• Typing of documents, using MS Office.
• Dealing with incoming email, faxes, post and forwarding it to relevant people.
• Conduct searches to find needed information, using such sources as the Internet.
• Screening telephone calls, enquiries and requests and handling them when appropriate.
• Maintaining diary and making appointments
• Makes travel and accommodation arrangements.
• Set up and maintain paper and electronic filing systems for records, correspondence and other material
• Assisting in general queries from staff regarding admin issues, e.g. Timesheets, studies, PeopleSoft functions and leave.
• Keep diary for meetings booked in the office.
• Management of petty cash and cash availability.
• Control and issue refreshments.
• Manage the requests for usage of pool vehicles in the centre.Organising and taking minutes at meetings between DBUL and direct reports.
• And all other related administrative duties.

Skills, Experience & Education

• The successful candidate should have a completed Degree.
• Added advantage: SAICA signed-off articles

Other requirements: 

• Sound stakeholder relations management experience
• Exposure to the Legal aspects of debt collection
• Proficient MS Office (Word,Excel and Outlook)
• Good communication and report writing skills (written and verbal)
• Ability to multi-task, prioritize and work efficiently
• Ability to work independently and in a team environment
• Flexibility to adapt to all situations and work varied hours
• Ability to perform at higher level/s in a fast paced ever-changing work environment
• Ability to anticipate work needs and follow through with minimum direction

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Roles & Responsibilities

Strategic function:

• Provide strategic input in developing the BU Balance Scorecard (BSC) and contribute during the review and implementation of the BU BSC
• Champion the allocated Strategic objective/s as detailed on the BSC and contribute to the achievement of the other BSC Strategic objectives.
• Ensure that centre objectives are aligned and contribute to the achievement of the strategic objectives of the AGSA through the BU BSC
• Demonstrates an understanding of all aspects of the allocated audit portfolio environment including risks that may potentially affect the audit process. Initiate/participate in thought leadership initiatives to learn or share knowledge with others.

Audit:

• Communication with those charged with governance on a regular basis.
• Correspondence with auditees on audit matters including providing guidance, outcomes.
• Correspondence and meetings with managers and assistant managers regarding the direction and progress on the audits.
• Providing oversight and guidance to managers and Assistant Managers on audit related matters including monitoring of progress.
• Ensuring that all risks are addressed for the specific audit engagements:
• Appointment of specialist staff and contract in and out resources to ensure that risks are properly addressed.
• Engagements with audit teams, which may include providing feedback on strategic engagements impacting the audit, reviewing of work in accordance with AGSA review guidance, finalising audit evaluation and concluding working papers, finalising the audit and management reports, meetings with the team and auditee.
• Responsible for managing the centre and audit resources (Staff – CWC and expenses) through meetings and giving direction and supervision to achieve a timely high-quality product and to develop the staff to the correct levels and improve on client relations within the overall business processes captured in the BSC.
• Motivation talks and training on audit matters with the team, so as to prepare them for career development and adequate succession planning within the business unit.
• Meetings with contracted out partners and perform functions as required by an engagement partner as spelled out in the statements of SAICA and the Auditor-General policies
• Perform project management on all projects in centre to ensure that legislated deadlines are met.
• Communication with Sec 4(3) auditees.

Stakeholder engagements:

• Build strategic and value adding partnerships with key stakeholders in the allocated portfolio including auditees to ensure support during the audit process.
• Interact with both external and internal stakeholders (such as Performance Audit, ISA, Investigations etc.) to ensure that relevant resources are assigned to the audit
• Liaise with key stakeholders at auditees in the planning and execution of the audit, discuss findings, emerging risks and actions in order to proactively manage these.
• Prepare and take responsibility for leading the presentations at SCOPA and other Parliamentary committees including other stakeholder engagements.

 HR function:

• Implement initiatives for creation of talent pipeline and succession planning
• Implement the activities outlined on the BU People Plan to address people management issues
• Manage the staff performance evaluation system for the centre; this involves the compiling of IPC and the evaluation of IPC’s and addressing issues of poor performance

Financial management and internal controls:

• Responsible for compiling the centre budget
• Manage the centre budget to ensure adherence to the required financial performance standards for the BU and organisation
• Monitor centre recoverability and GP margins and take corrective actions (if any)
• Manage resource to achieve budget income
• Responsible for approval of invoices, S & T, follow up with debtors etc.
• Ensure compliance with the internal controls in AGSA
• Ensure compliance with SCM prescripts in accordance with approved AGSA policies and Management Approval Framework (MAF) for all procurement initiated at centre level

Ad-hoc duties:

• Perform and/or manage other projects, tasks and assignments not stipulated on the Job description as and when required and upon request from leadership.

Skills, Experience & Education

Qualification

• CA(SA) or RGA or ACCA

Experience

• Minimum of 6 years’ experience post qualification with at least 4 years’ experience operating at a manager/middle manager level.
• Specific knowledge of IFRS, GRAP , MCS (Modified Cash Standard) and Treasury Regulations
• Experience in reporting (General report, interim reports, quartely and annual reports)
• Experience in ensuring high quality of audits (i.e. action plans, technical consultations and peer/pre-Issuance reviews, quality reviews)
• Experience in high impactful stakeholder engagements (internal and external)

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Roles & Responsibilities

Strategic Function:

• Contributes to the development of the Business Unit (BU) Balance Score Card (BSC) initiatives.
• Ensure adequate quality assurance processes in the BU for the achievement of the BSC objectives.
• Implement and monitor the BSC initiatives within the BU.

Product Management:

Technical developments:

• Provide strategic inputs into the AGSA products and annual scoping decisions for Public Finance Management Act (PFMA).
• Provide technical inputs  to the technical audit department on all areas of public sector auditing and reporting as and when required. 
• Participate in the technical development projects and contribute to technical discussions during various forums such as the Product champion and State Owned Entities (SOE) forums.
• Obtain and coordinate inputs from ABUs on technical documents to inform inputs to the relevant internal BUs and at technical forums.

Technical support:

• Provide sound technical advice and support to the ABU regarding technical queries raised by different centres within the business unit.
• Prepare, review and oversee all technical queries/matters to be escalated to the relevant internal BUs as per the AGSA approved consultation processes and procedures.
• Lead regular technical discussions and communication within the ABU to ensure a proper understanding of the Public audit manual and related technical guidance issued.
• Provide technical support and quality management support in relation to ALL accounting frameworks, meaning GRAP, IFRS,MCS are

Quality standards and methodology:

• Lead initiatives to design and improve BU approaches to quality management on all audits thereby improving the quality of the audits for the BU. 
• Implement systems, peer reviews and processes within ABU to ensure quality audit work including conducting consistency reviews on audit reports as determined by the business unit.
• Ensure an effective and efficient pre-issueance review process for purposes of improving the quality of the audits for the BU.
• Monitor the  improvement in the quality of audits conducted including those  conducted on behalf of the AGSA.
• Co-ordinate BU submissions for compliance reviews including handling own compliance reviews where applicable.
• Collaborate and support audit support BUs and specialized audit BUs in achieving quality and relevant audit products and audit outcomes.
• Provide input and support the methodology development within the AGSA.
• Guide and support  audit teams regarding the identification, processing and reporting of MIs.

Reporting:

• Provide comments and inputs on the reporting guide, with emphasis on General Report (GR) blueprint, and GR process.
• Ensure basic level of consistency in reporting with a view to easier consolidate information for general report.
• Review and provide inputs to the management information system for reporting purposes to ensure the quality of the information captured and clear any findings raised by QC or QM.

Technical training:

• Monitor the identification of employee training needs.
• Oversee that interventions are put in place to address training and development gaps in collaboration with relevant internal BUs.
• Participate, where possible, in the delivery training and evaluation of training material.

Training officer responsibilities:

• Support the delivery of highly skilled and qualified workforce to the AGSA and the public sector through the trainee auditor programme inclusive of effective recruitment and retention.
• Monitor the trainee auditors scheme, supporting the strategic objectives of the AGSA Trainee Auditor Scheme are achieved ,providing support to the trainees and the trainees academic progress.
• Take ownership of the assessment process end to end including the review of ANA, PDS, LOR's and SR’s to ensure compliance and adherence to SAICA as well as AGSA requirements
• Ensure that trainee auditor developments plans are in place and in collaboration with the evaluators and assessors, monitor the progress on the plans.
• Ensure that the training office is compliant with SAICA training regulations and complies with AGSA strategic objecitves of maintaining our status of being a good training institution.

Material irregularities:

• Oversee the material irregularity process by playing an oversight role on the work performed by the PAA specialist.
• Providing technical support to audit teams to accelerate the identification and notification of high impactful material irregularities.
• Oversee and schedule BUMIC where potential MIs are tabled, prepare packs for HPMIC and provide support and contribution to BU leadership by monitoring and evaluating the MI process.

Stakeholder Management:

• Provide technical support and guidance to internal stakeholders on technical matters in order to ensure alignment with the relevant guidelines and AGSA strategy.
• Ensure active participation in various forums such as PC and Training Officer forum.
• Build and maintain positive relationships with internal and external stakeholders such as Trainee Auditor Forum (TAF).
• Communicate technical processes and requirements including strategic goal and objectives to internal stakeholders to ensure understanding.

People Management:

• Manage team performance to drive productivity.
• Contribute to transformation/culture plans.
• Motivate, coach and mentor staff to ensure maximum productivity and development of the staff to their full potential.
• Participate in initiatives to attract talent.
• Contribute to effective administration of the BU training office.
• Cascade Vision achievement/ organisation alignment messages and commitments.

Financial Management and operational Management:

• Contribute to the compiling of the BU budget and ensure adherence to the required financial performance standards.
• Ensure compliance with internal processes and procedures
• Ensure compliance with supply chain processes.

Other Responsibilities:

• Perform and/or manage other projects, tasks and assignments not stipulated on the Job description as and when required.    

Skills, Experience & Education

Formal Education:

• This position requires a minimum qualification of CA (SA)
• Registered with SAICA as an assessor/able to register within 3 months of appointment
• Registered with IRBA as Registered Auditor/able to register within 3 months of appointment

Experience:

• Minimum 7 years post qualification experience with at least 4 years’ experience operating at a manager level
• Added advantage: Incumbent currently occupying Technical Manager / Audit SM role.
• Must have passed or obtained a satisfactory rating on the last quality management cycle.

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Strategic Function:

• Provide support as single point of contact for service support services as part of the incident management process. 
  Coordinate the incident, service request and problem management processes. 

Product Management:

• User query/issue handling - Ensuring user queries or issues are captured, validated, and triaged for further processing.
• Communicating with users - Ensuring that various types of information are communicated to users through the appropriate channel(s).
• Ensuring improvement of end user handing queries, telephone etiquette, through analysis, reviews, and reporting, as well as through competence building, knowledge sharing and other organisational changes.

Incident Management 

• Responsible for incidents escalations, follow ups including weekly and monthly reporting and conducting of meetings. 
• Capture the accurate and correct description of the incident, to ensure that the appropriate information is forwarded to the support teams. 
• Logging of faults to vendors, to ensure that the vendors take the appropriate action according to the SLA. 
• Communicate service outages to all the relevant stakeholders whenever there’s medium and high priority incidents. 
• Recording of solution for the Service Desk Knowledge base. 
• Follow-up on the ICT challenges survey. 
• Respond to requests, escalations and follow-ups sent via emails from the users. 
• Application support on Oracle PeopleSoft (CRM, HR and Finance) and other ICT applications 
• Adhere to AGSA policies, procedures and standards, to ensure compliance and consistency in applications of guidelines across the organisation. 
• Review and update process documents periodically.  
• Attend to all audit reviews during the audit process. 
• Configuration and setup for service management tool. 
• Compile incident management reports in case of medium impact cases.  

Problem management 

• Compile root cause analysis. 
• Conduct problem management meetings. 
• Review and updating of process documents periodically.  
• Attend to all audit reviews during the audit 
• Responsible for system administration including PeopleSoft security /admin(super user), network administration on active directory (access groups(ssl), mailing groups, password related, and profile modification(titles)). 

Quality Assurance 

• Details of call resolution - resolutions that can be usable in future and contribute towards a usable Knowledge base. 
• Review of logged cases and advise on correction where required. 
• Make sure that cases are on the right status, (inform the stakeholder responsible to rectify the mistake) 
• Monitor the case management to check if calls are attended to and escalate calls to managers where necessary.

Training contribution 

• Give first-hand knowledge sharing/ training to the users on applications used by AGSA. 
• Provide technical input for training and development of computer end-user skills. 
• Drafting of training manuals for the user on any new application introduced to the organisation.  

Trend analysis  

• Compile monthly reports and do trend analysis to identify areas that need urgent attention. 
• Support project team members with systems knowledge and perform user acceptance testing whenever required

Stakeholder Management:

• Maintain effective relations with both internal and external stakeholders.
• Build collaborative relationships with internal and relevant stakeholders.
• Support initiatives of sharing insights, risks and experiences.
• Manage the feedback process to stakeholders by tracking all queries received, getting the relevant information, and formulating appropriate responses according to the approved protocol

People Management:

• Manage own performance to drive productivity. 
• Participate and/or take lead in the business unit transformation/culture plans.
• Provide support to the management team with regard to centre management and other people related tasks.

Financial Management:

• Ensure compliance to AGSA policies and procedures.
• Ensure compliance with internal processes and procedures.
• Manage supply chain processes within scope of work.

Other responsibilities (Applicable to All JD’s):

• Perform and/or manage other projects, tasks and assignments not stipulated on the Job description as and when required.

Skills, Experience & Education

Formal Education:

• This position requires a minimum qualification of a National Diploma (NQF level 6 or higher) in ICT, Communication or equivalent.

Experience:

• Minimum 3 years’ experience in IT Service Management/ Call centre or related field. 
• Added advantage: Service Desk ITIL process experience or certification.

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Environmental scanning

• Coordinate the implementation of the Western Cape Province’s  environmental scanning framework to guide the Business Unit in its interaction with stakeholders
• Conduct research on the key external stakeholders to understand their unique needs and challenges in order to develop a relevant stakeholder engagement strategy
• Advise the Business Unit and other relevant AGSA structures of any significant stakeholder developments or issues identified in the context of the stakeholder environment to feed through to Head of Portfolio level where necessary
• Review and monitoring of key stakeholder activities, processes and any external factors to keep up to date with any developments impacting on stakeholder management
• Monitor and alert Western Cape Business Unit leaderships of threats and opportunities from Provincial, national, or international trends in legislative, political, social, and economic factors that may impact on the AGSA’s mandate or/and the Business Unit
• Policy and procedure implementation and monitoring
• Promoting and coordinating the implementation and compliance of AGSA stakeholder interaction policies & procedures within the Western Cape Business Unit
• Update the policies and procedures in relation to any developments around stakeholder interactions
• Ensure alignment of stakeholder management policies and procedures with other AGSA policies

Stakeholder liaison and coordination 

• Managing a team and upskilling staff within th Business Unit to be able to meet the stakeholder liaison objective.
• Provide feedback on the challenges experienced in implementing stakeholder management strategy and policies to the Western Cape Leadership and ICBU where applicable
• Lead and provide direction to the Stakeholder Liaison Team  and breed succession to meet the SLM objectives 
• Liaison with key identified external stakeholders  to provide the Western Cape Business Unit with timely, accurate and complete information about stakeholder needs, requests and activities
• Provide support to the Western Cape Business Unit leadership regarding interaction with those charged with governance and oversight in all three spheres of government in relation to optimal utilisation of AGSA reports (including feedback on the user-friendliness of AGSA reports)
• Coordinating Western Cape Business Unit stakeholder interaction and key events, including liaison with respect to and reporting on stakeholder interactions
• Build and maintain relationships with key role players to ensure effective stakeholder management
• Engage with all relevant internal stakeholders to identify gaps or opportunities in terms of stakeholder engagement framework  .
• Draft and prepare written correspondence and presentations to stakeholders 

Assistance with general report or any other audit report

• Collect relevant stakeholder information required for the compilation of the general report.
• Tracking of the utilisation of all AGSA reports by oversight mechanisms (e.g., committees of legislatures and municipal councils)
• Cooperation   with and support to other business units in relation to information required for other AGSA general / special reports

Financial management

• Provide input on Western Cape Business Unit budget re stakeholder management activities
• Monitor expenditure against budget based on approved BU business plan

Management Information System analysis

• Gather, analyse and synthesise project information captured on MIS and make relevant recommendations on behalf of the Western Cape Business Unit
• Update the MIS with relevant information after interaction with own key stakeholders

Ad hoc duties

• Perform any other duties as required by the Western Cape Business Unit .
• Travelling with the Western Cape Business Unit Leadership
• Project management/event planning

Skills, Experience & Education

Qualification:

• An appropriate  bachelor’s degree is essential
• Degree in Political Sciences, International Relations, Public Admin or professional accounting degree (CA (SA) or RGA or ACCA) would be advantageous.

Experience:

• Minimum of four years’ experience in stakeholder liaison and client management
• Knowledge of relevant public related legislation; ability to analyse the political and legislative landscape
• Experience in Microsoft Office will be critical