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  • Posted: Dec 30, 2024
    Deadline: Not specified
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  • Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience. Our sports betting site features a large variety of events and markets to bet on, with expert bet...
    Read more about this company

     

    Continuous Improvement Officer

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • 2 -3 years’ experience within the retail Operations Environment
    • Able to work day and night shifts
    • Computer literate – MS Office

    A bonus to have:

    • Completed or studying towards a related certificate/ diploma or degree

    What You’ll Do For The Brand:

    Observe if cash safety procedures are being followed, this includes but is not limited to:

    • Safe Opening
    • Safe Closing
    • Admin door locked
    • Float issuing
    • Cash Transfers
    • Bank Prep and dropping
    • Cash in Transit

    Monitor and report on irregularities relating to:

    • Negligent storage or handling of cash.
    • If security procedures are being followed. E.g. Searching, Opening and Closing Security Procedures.
    • Report on late opening and late closing of branches.
    • Cleanliness and appearance of Branch/Support Centres.
    • Unauthorised mobile phone users while on an active shift.
    • Verify Patron Head Counts.
    • Marketing promotions on site.
    • Visible Health and Safety deviations.
    • Internal Audit and Compliance Audits being conducted.
    • Fixtures, fittings, furniture or equipment that is broken which requires maintenance or repairs.
    • Inefficiencies in customer service at branch and contact centre levels e.g. No floor walks done by Team Leaders, no interactions with clients, long queues, frustrated clients etc.
    • Unproductive congregation of Team Members or abuse of time while on active duty.
    • Bad rostering of Team Members e.g. Ratio between Clerks and Patrons or ratio between Team members and productivity observed.
    • Team members who arrive late for their shift or leave early before shift end.
    • Team Members not in proper uniform.
    • Team members using company property for personal use.

    Operations:

    • Assist Support Departments across the entire business with any Investigative matters that require the viewing of CCTV Surveillance footage.
    • Assist Area or Regional Managers with any Investigative matters that require the viewing of CCTV Surveillance footage.
    • Assist with any betting related queries which require the viewing of CCTV Surveillance footage.
    • Observe and report any suspicious or unusual behaving Patrons/Team members.
    • Report any unauthorised persons in restricted areas such as behind the counters, out of bound areas or in the admin/cash office.
    • Observe terminals logged on with cash while unattended.
    • Identify and report facial recognition cameras that are out of focus or require maintenance/repairs.
    • Assisting the operational team in resolution of findings through interaction with the Operations Manager, Commercial Managers, Regional Managers and other department heads.
    • Playing a key role within task teams from time to time to resolve incidents or facilitate lasting solutions.
    • Conducting real-time transactional monitoring, across online deposits and withdrawals platforms in order to identify issues affecting operational efficiency and overall customer service.
    • Assistance with the review of operational policies and procedures based on findings in the role.
    • Reviewing clerk productivity and branch profitability and stakes reporting to ensure prioritisation of focus areas and review effects of resolutions implemented.
    • Project management of findings through to resolution implementation with the operational team.

    What You’ll Bring To The Team:

    • High attention to detail.
    • Good communication skills.
    • Demonstrate high energy, enthusiasm and motivation in execution of work.
    • Demonstrates an exceptional level of quality standard.
    •  High sense of accountability towards work

    go to method of application »

    Sales Agent Field

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    A Bonus to have:

    • Matric
    • Prior experience as a Promotor/similar role

    What You’ll do for the Brand:

    • Customer Service: Assist clients with opening accounts and all betting queries
    • Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
    • Drive mobile marketing campaigns to increase sales and sign up new online accounts
    • Must keep records of their sales activities and report their progress to management daily
    • Promote the mobile brand.
    • Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
    • Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
    • Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
    • Keep work areas neat and tidy to promote a positive image to customers.
    • Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
    • Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
    • Might be required to roam between branches and stores as per operational needs
    • Any other related duties that might be required within the business

    What You’ll Bring to the Team:

    • Strong sales ability
    • Active listening skills
    • Exceptional communication skills
    • Goal orientated and results driven                          
    • Sound understanding of top-up-voucher distribution.
    • Good product knowledge.

    go to method of application »

    Team Leader (Mobile) - Mthatha

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Valid driver’s license.
    • 12 months experience in a leadership role.
    • Track record of over – achieving quota.
    • Ability to understand customer needs and handle different types of personalities.

     A Bonus To Have:

    • Matric

    What You’ll Do For The Brand:

    • Work closely with Area Managers to meet required targets
    • Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
    • Facilitate daily promotional activities
    • Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
    • Management of stock (daily report on stock levels and usage)
    • Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
    • Conduct market analysis/research to make suggestions for improvements within the mobile department
    • Recruitment and interviewing in coordination with Area Manager and HR department
    • The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
    • Management of team members leave, absenteeism, and attendance
    • Identify potential of Top Up Voucher outlets. Visiting outlets where required
    • Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
    • Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
    • Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately
    • Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
    • Submit Daily Reports
    • Any other related duties that might be required

    What You’ll Bring To The Team:

    • Demonstrate good analytical skills.
    • Strong computer skills.
    • Demonstrate creative skills.
    • Strong sense of accountability.
    • Work under pressure and able to meet deadlines.
    • Demonstrate excellent attention to detail.
    • Must be able to plan effectively and efficiently in order to meet deadlines.

    go to method of application »

    Team Leader (Mobile)

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Valid driver’s license.
    • 12 months experience in a leadership role.
    • Track record of over – achieving quota.
    • Ability to understand customer needs and handle different types of personalities.

     A Bonus To Have:

    • Matric

    What You’ll Do For The Brand:

    • Work closely with Area Managers to meet required targets
    • Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
    • Facilitate daily promotional activities
    • Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
    • Management of stock (daily report on stock levels and usage)
    • Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
    • Conduct market analysis/research to make suggestions for improvements within the mobile department
    • Recruitment and interviewing in coordination with Area Manager and HR department
    • The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
    • Management of team members leave, absenteeism, and attendance
    • Identify potential of Top Up Voucher outlets. Visiting outlets where required
    • Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
    • Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
    • Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately
    • Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
    • Submit Daily Reports
    • Any other related duties that might be required

    What You’ll Bring To The Team:

    • Demonstrate good analytical skills.
    • Strong computer skills.
    • Demonstrate creative skills.
    • Strong sense of accountability.
    • Work under pressure and able to meet deadlines.
    • Demonstrate excellent attention to detail.
    • Must be able to plan effectively and efficiently in order to meet deadlines.

    go to method of application »

    x2 Stock Controllers - Springfield Park

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Valid driver’s license.
    • Experience in stock management.

    A Bonus To Have:

    • Experience within F&B the industry.

    What You’ll Do For The Brand:

    • Ensure internal F&B stock management processes are followed
    • Manage the stock control function related to F&B in terms of scheduling and receiving food and beverage deliveries.
    • Ensure back office stock is maintained at a good standard- declare F&B back office stock wastages and breakages to
    • dispense of expired stock. Ensure F&B back office stock is neatly package to preserve the stock and keep it in a neat and tidy condition, stored in appropriate locations.
    • Management of any back of house stock being issued to front of house via the F&B Supervisor. Ensure all stock issued is recorded and signed off. Maintain accurate records of stock requisition registers to account for stock that were issued. Reconcile daily.
    • Conduct stock count for back of house stock daily. Ensure disclosure of wastages/breakages and recorded onto GAAP.
    • Account for variances of back of house stock and take disciplinary action against store man/stock clerk where appropriate. Submit variance report to F&B branch manager daily.
    • Regularly monitor stock expiry dates and ensure stock rotation accordingly to minimize wastages. Ensure wastages/breakages are disclosed as per appropriate process and that these are disposed of before service starts am.
    • Ensure stock levels are monitored to anticipate stock needs and ensure stock is maintained at appropriate levels.
    • Obtain approval from F&B Branch manager to place order and liaise with suppliers to confirm order has been received.
    • Accurate record keeping of all orders placed on a daily basis.
    • Ensure stock received is accounted for as per quality/quantity of stock order that was placed. Accurate record keeping of stock deliveries and anomalies. Liaise with supplier to rectify where appropriate.
    • Ensure GRV process followed to record stock received. Ensure that stock is packaged and stored in a proper manner and appropriate location. Submit GRV, signed order sheet and supplier delivery note/invoice to F&B Manager. Ensure accurate record keeping of these.
    • Facilitate stock transfer between branches in line with appropriate process to record/issue stock and account for stock
    • Ensure stock movement is accurately recorded on GAAP so that stock reporting from GAAP reflects accurately.
    • Stock Reporting on back of house stock: Daily report indicating issued stock, receiving/ordering/GRV of stock, transfer of stock between branches if applicable, stock disclosure of breakages/wastages.
    • Management of the store man/stock clerks. Ensure that stock control is maintained at all times. Manage the portioning of stock into containers.
    • Ensure timeous submission of daily, weekly, monthly F&B stock reports
    • Capture stock on GAAP system.
    • Complete voids on POS.
    • Attend to customer query and complaints
    • Any ad hoc duties that might be required.

    What You’ll Bring To The Team:

    • Demonstrate good analytical skills.
    • Strong computer skills.
    • Demonstrate creative skills.
    • Strong sense of accountability.
    • Work under pressure and able to meet deadlines.
    • Demonstrate excellent attention to detail.
    • Must be able to plan effectively and efficiently in order to meet deadlines.

    go to method of application »

    Sales Agent Field x2

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    A Bonus to have:

    • Matric
    • Prior experience as a Promotor/similar role

    What You’ll do for the Brand:

    • Customer Service: Assist clients with opening accounts and all betting queries
    • Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
    • Drive mobile marketing campaigns to increase sales and sign up new online accounts
    • Must keep records of their sales activities and report their progress to management daily
    • Promote the mobile brand.
    • Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
    • Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
    • Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
    • Keep work areas neat and tidy to promote a positive image to customers.
    • Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
    • Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
    • Might be required to roam between branches and stores as per operational needs
    • Any other related duties that might be required within the business

    What You’ll Bring to the Team:

    • Strong sales ability
    • Active listening skills
    • Exceptional communication skills
    • Goal orientated and results driven                          
    • Sound understanding of top-up-voucher distribution.
    • Good product knowledge.

    Method of Application

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