Current Openings at Meltwater

• As an Insights Services Project Manager, you'll spearhead the delivery of customer insights across diverse platforms and genres in the Media Monitoring sector. Collaborating closely with internal teams, you'll design and execute report and research projects, develop reporting methodologies and be consultative to our clients . Your role will involve guiding the analyst team on your projects, fostering collaboration across departments, and ensuring effective stakeholder management. It's an opportunity to sharpen your project management skills, enhance client servicing abilities, and gain valuable leadership experience.
• Meltwater offers more than employment—it's a journey towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced leaders who are dedicated to supporting your growth journey. Join us, and you'll be part of a diverse community that celebrates your unique contributions and empowers you to reach your full potential. 

What You'll Do:

Technical & Operational Responsibilities:

• Own and manage a portfolio of Insights Services research projects for our Media Monitoring clients. 
• Lead projects to meet client objectives, adhering to schedule, budget, and quality targets.
• Serve as the primary point of contact on your Insights Services Projects for clients, partners, and internal stakeholders.
• Oversee and support analysts on a project basis, ensuring effective time and task management for high-value outcomes.
• Support the analyst team to interpret research findings to provide clear recommendations and high business value.
• Utilize Meltwater’s technology and diverse data sources to generate meaningful, actionable insights.
• Implement and refine methodologies to enhance quality, margins, and overall project health while mitigating risks.
• Maintain project discipline, documentation, and facilitate timely reviews for continuous improvement.
• Ensure data quality control, compliance, and integrity throughout all analytics processes.
• Collaborate cross-functionally to address project challenges, streamline execution, and maintain systems.
• Oversee vendor, contractor, and freelancer resources in coordination with our Resource Management Office to ensure efficient project execution.
• Conduct quality checks and implement best practices to uphold performance standards.
• Support smooth onboarding and integration of new clients into Insights Services and support them in a pro-active manner throughout the whole client lifecycle. 
• Foster team collaboration and stay informed on industry trends to drive innovation.

People Development & Management:

• Foster team culture and vision through leadership and mentorship.
• Aid management in implementing Learning & Development roadmap, sourcing training programs for Media Analyst upskilling.
• Create SOPs/Guidelines to ensure quality deliverables from team members.

What You'll Bring:

• Bachelor's degree in any field, but preferably from PR, Communications, Consumer Insights or similar fields. 
• Minimum of 3 years experience as an Analyst within the industry.
• Proficiency in Project Management with work experience.
• Relevant industry experience in media insights, reporting & analytics.
• Strong analytical aptitude with proven creative and critical thinking skills.
• Understanding of research methodologies, analysis methods and media measurement KPIs. 
• Strong client-facing skills with the ability to confidently present insights, lead discussions, and build trusted relationships with stakeholders at all levels
• Proficiency in data visualization and dashboard tools, Microsoft Excel, pivot tables, etc.
• Ideally, already proficient in the usage of SaaS-based media tech and platforms,
• Collaborative mindset with outstanding organizational and prioritization abilities.
• Fluent business-level proficiency in German and English with exceptional spelling and grammar skills.
   

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• As an Insights Services Project Manager, you'll spearhead the delivery of customer insights across diverse platforms and genres in the Media Monitoring sector. Collaborating closely with internal teams, you'll design and execute report and research projects, develop reporting methodologies and be consultative to our clients . Your role will involve guiding the analyst team on your projects, fostering collaboration across departments, and ensuring effective stakeholder management. It's an opportunity to sharpen your project management skills, enhance client servicing abilities, and gain valuable leadership experience.
• Meltwater offers more than employment—it's a journey towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced leaders who are dedicated to supporting your growth journey. Join us, and you'll be part of a diverse community that celebrates your unique contributions and empowers you to reach your full potential. 

What You'll Do:

Technical & Operational Responsibilities:

• Own and manage a portfolio of Insights Services research projects for our Media Monitoring clients. 
• Lead projects to meet client objectives, adhering to schedule, budget, and quality targets.
• Serve as the primary point of contact on your Insights Services Projects for clients, partners, and internal stakeholders.
• Oversee and support analysts on a project basis, ensuring effective time and task management for high-value outcomes.
• Support the analyst team to interpret research findings to provide clear recommendations and high business value.
• Utilize Meltwater’s technology and diverse data sources to generate meaningful, actionable insights.
• Implement and refine methodologies to enhance quality, margins, and overall project health while mitigating risks.
• Maintain project discipline, documentation, and facilitate timely reviews for continuous improvement.
• Ensure data quality control, compliance, and integrity throughout all analytics processes.
• Collaborate cross-functionally to address project challenges, streamline execution, and maintain systems.
• Oversee vendor, contractor, and freelancer resources in coordination with our Resource Management Office to ensure efficient project execution.
• Conduct quality checks and implement best practices to uphold performance standards.
• Support smooth onboarding and integration of new clients into Insights Services and support them in a pro-active manner throughout the whole client lifecycle. 
• Foster team collaboration and stay informed on industry trends to drive innovation.

People Development & Management:

• Foster team culture and vision through leadership and mentorship.
• Aid management in implementing Learning & Development roadmap, sourcing training programs for Media Analyst upskilling.
• Create SOPs/Guidelines to ensure quality deliverables from team members.

What You'll Bring:

• Bachelor's degree in any field, but preferably from PR, Communications, Consumer Insights or similar fields. 
• Minimum of 3 years experience as an Analyst within the industry.
• Proficiency in Project Management with work experience.
• Relevant industry experience in media insights, reporting & analytics.
• Strong analytical aptitude with proven creative and critical thinking skills.
• Understanding of research methodologies, analysis methods and media measurement KPIs. 
• Strong client-facing skills with the ability to confidently present insights, lead discussions, and build trusted relationships with stakeholders at all levels
• Proficiency in data visualization and dashboard tools, Microsoft Excel, pivot tables, etc.
• Ideally, already proficient in the usage of SaaS-based media tech and platforms,
• Collaborative mindset with outstanding organizational and prioritization abilities.
• Fluent business-level proficiency in German and English with exceptional spelling and grammar skills.

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About the Role

• We’re looking for a performance-oriented and well-rounded Global Digital Marketing Specialist to support our growing digital marketing efforts across multiple regions. This is an exciting opportunity for someone with at least 2 years of hands-on digital marketing experience who’s ready to step into a global role to support in areas such as SEO and Paid Search, while contributing to wider digital strategies.
• This role is ideal for a digital marketer who is curious, collaborative, and confident working on multiple digital channels, including content optimization and performance analysis to campaign coordination and web analytics.

What You’ll Be Doing
Search Engine Marketing (SEM & SEO)

• Support and help manage global paid search campaigns (Google Ads, Microsoft Ads, etc.) alongside regional marketers.
• Conduct keyword research, A/B testing, ad copy refinement, and landing page optimization.
• Contribute to SEO strategy and execution: content optimization, backlink building, website audits, and brand visibility improvements.
• Apply AI tools to streamline and enhance campaigns.

Website & Content Optimization

• Coordinate digital content to ensure it’s optimized for both search engines (SEO) and answer engines (AEO).
• Collaborate with content creators and regional teams to improve discoverability and engagement.
• Perform regular website audits to ensure accuracy, freshness, and search relevance.

Conversion Rate & Funnel Optimization

• Use tools like GA4, Google Tag Manager, and Looker Studio to analyze user behavior and identify opportunities for conversion rate improvements.
• Implement testing strategies (A/B, multivariate) to improve performance of landing pages, ad creatives, and calls to action.

Analytics, Reporting & Insights

• Build and maintain dashboards to track key metrics (CTR, CPC, conversion rate, Quality Score, etc.).
• Provide actionable insights and recommendations to improve campaign effectiveness.
• Monitor performance across digital channels and provide regular reports to stakeholders.

Campaign Coordination & Cross-Team Collaboration

• Coordinate global campaign assets and ensure alignment with brand guidelines and messaging across regions.
• Liaise with SEO agencies, designers, developers, and regional marketers to execute integrated campaigns.
• Support occasional paid social campaigns when needed.

What You’ll Need to Succeed

• 2+ years’ experience in digital marketing (including some exposure to SEO, paid search, or content marketing).
• Strong working knowledge of Google Ads
• Google Ads certification (or willingness to earn it).
• Familiarity with SEO and/or paid media best practices. Even better if you’ve worked with AI tools for campaign optimization.
• Ideally, experience using reporting/visualization tools like Looker Studio, Tableau, or Excel.
• Strong analytical mindset with the ability to turn insights into action.
• Excellent communication and collaboration skills; able to work effectively across global teams.
• Highly organized, detail-oriented, and comfortable managing multiple projects simultaneously.
   

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What We’re Looking For: 

• Ready to explore the opportunity of Client Support Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Success Specialist, you will closely collaborate with the Program Manager and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges. 
• Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.
• Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together.

What You’ll Do:

• Manage a portfolio of Enterprise Premium Support clients
• Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed
• Responsible for overseeing the completion of the customer's scope of work
• Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively
• Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Manager (CSM) and/or Program Manager as needed
• Work closely with the Program Manager to continually enhance our enterprise support offerings through collaborative efforts
• Support Program Manager in completing operational tasks necessary for software and/or service deliveries
• Identify workflow inefficiencies or out-of-scope requests, and support the Program Manager in alignment among all stakeholders regarding the scope of Enterprise support 

What You’ll Bring:

• Bachelor’s degree or higher in any field, accompanied by 1+ years' experience in B2B client support, preferably within the SaaS industry
• Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)
• Strong analytical skills enabling effective problem-solving in business contexts
• Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally
• Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset
• Experience with large-scale enterprise implementations, understanding associated challenges and requirements
• Proficient in Boolean logic and data structuring methodologies
• Excellent written and verbal communication skills in English and Dutch.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
• The ability to legally work in the country of hire is required for this position.

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What We’re Looking For:

• Are you a seasoned Account Executive ready to take on a new challenge at Meltwater? We're on the lookout for talented individuals like yourself to join our dynamic team and lead the charge in seizing new business opportunities. As an Account Executive in the ever-evolving world of SaaS, you'll be at the forefront of our sales efforts, reporting directly to the Sales Director.
• Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
• Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. Let's embark on this journey together as we redefine the landscape of sales management and drive impactful change!

What You'll Do:

• Identify opportunities within the dynamic mid-market segment, driving targeted outreach initiatives and harnessing the momentum generated by our proactive Business Development and Marketing teams.
• Captivate potential clients with engaging product demonstrations and persuasive sales presentations that showcase the value of Meltwater's solutions.
• Tailor carefully crafted proposals that not only address client needs but also exceed expectations, setting the stage for lasting partnerships.
• Serve as a trusted advisor throughout the purchasing journey, guiding prospects with confidence and clarity through solution exploration and pricing considerations.
• Champion win-win outcomes through skilled negotiation of contract terms and pricing, ensuring alignment and satisfaction on all fronts.
• Seize every opportunity for growth by identifying upselling opportunities and nurturing relationships beyond the initial sale, fostering loyalty and trust.
• Thrive in a results-driven environment by consistently surpassing sales targets and securing deals at competitive price points.
• Foster seamless integration and ongoing success by collaborating closely with internal teams, leveraging collective expertise to deliver unparalleled customer experiences.

What You'll Bring:

• A Bachelor's degree or higher, showcasing your academic excellence and providing a solid foundation for success in this role.
• A minimum of 3-5 years of experience in business-to-business sales is required, with a strong track record of success. 
• Strong negotiation skills and the ability to effectively communicate complex value propositions, ensuring clarity and alignment with clients.
• Proven results-oriented mindset, with a track record of consistently achieving and surpassing sales targets.
• Ability to identify upsell opportunities and maintain ownership of accounts, driving continued growth and satisfaction.
• Proactivity in conducting targeted outreach and lead generation activities, demonstrating initiative and resourcefulness.
• Excellent organizational skills, including adept management of the customer purchase process and proficient negotiation of contract terms.
• Collaborative mindset, capable of coordinating seamlessly with internal teams for successful implementation and client satisfaction.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days  a week
• The ability to legally work in the country of hire is required for this position.

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What We’re Looking For:

• Are you a seasoned Account Executive ready to take on a new challenge at Meltwater? We're on the lookout for talented individuals like yourself to join our dynamic team and lead the charge in seizing new business opportunities. As an Account Executive in the ever-evolving world of SaaS, you'll be at the forefront of our sales efforts, reporting directly to the Sales Director.
• Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
• Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. Let's embark on this journey together as we redefine the landscape of sales management and drive impactful change!

What You'll Do:

• Identify opportunities within the dynamic mid-market segment, driving targeted outreach initiatives and harnessing the momentum generated by our proactive Business Development and Marketing teams.
• Captivate potential clients with engaging product demonstrations and persuasive sales presentations that showcase the value of Meltwater's solutions.
• Tailor carefully crafted proposals that not only address client needs but also exceed expectations, setting the stage for lasting partnerships.
• Serve as a trusted advisor throughout the purchasing journey, guiding prospects with confidence and clarity through solution exploration and pricing considerations.
• Champion win-win outcomes through skilled negotiation of contract terms and pricing, ensuring alignment and satisfaction on all fronts.
• Seize every opportunity for growth by identifying upselling opportunities and nurturing relationships beyond the initial sale, fostering loyalty and trust.
• Thrive in a results-driven environment by consistently surpassing sales targets and securing deals at competitive price points.
• Foster seamless integration and ongoing success by collaborating closely with internal teams, leveraging collective expertise to deliver unparalleled customer experiences.

What You'll Bring:

• A Bachelor's degree or higher, showcasing your academic excellence and providing a solid foundation for success in this role.
• A minimum of 3-5 years of experience in business-to-business sales is required, with a strong track record of success. 
• Strong negotiation skills and the ability to effectively communicate complex value propositions, ensuring clarity and alignment with clients.
• Proven results-oriented mindset, with a track record of consistently achieving and surpassing sales targets.
• Ability to identify upsell opportunities and maintain ownership of accounts, driving continued growth and satisfaction.
• Proactivity in conducting targeted outreach and lead generation activities, demonstrating initiative and resourcefulness.
• Excellent organizational skills, including adept management of the customer purchase process and proficient negotiation of contract terms.
• Collaborative mindset, capable of coordinating seamlessly with internal teams for successful implementation and client satisfaction.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days  a week
• The ability to legally work in the country of hire is required for this position.

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Description

• We’re looking for a motivated, detail-oriented Client Success Operations Analyst to join our Global Client Success Operations team. This is an ideal opportunity for someone early in their career who brings strong data skills and a passion for enabling customer-facing teams to succeed.
• In this role, you'll play a vital part in ensuring operational excellence, maintaining data integrity, and supporting tools and systems that power our global CS function. Reporting to the Director of Global CS Operations (based in Hong Kong), you'll partner closely with CS leadership to drive performance metrics, optimise customer success processes, and enable scalable, repeatable programs that enhance retention, growth, and efficiency.
• A core part of your role will include managing and enhancing our CS platform —ensuring successful configuration, integration with other systems, roadmap execution, and adoption across teams. You’ll also contribute to strategic projects, including piloting AI-driven initiatives, automating workflows, and building data insights that help CS teams deliver measurable value to our customers.
• This is a high-impact role for someone eager to grow into a strategic business partner and trusted advisor to the CS organization.

What You'll Do:

Data Integrity & Reporting

• Ensure strong process hygiene by maintaining up-to-date documentation, and regular reviews for process relevance and data accuracy across CS systems (e.g., CSM, CS Platform etc).
• Build and manage dashboards and reports to monitor key success metrics
• Analyze trends and provide actionable insights that inform CS leadership decisions.
• Evaluate program performance using data and provide recommendations for scaling and continuous improvement.

Process & Tooling Support

• Document, optimize, and scale core Client Success processes across global teams.
• Support the CS technology stack, ensuring systems are configured to meet team and business needs.
• Identify opportunities to streamline workflows and reduce manual tasks through automation and integration.

Driving Enablement & Tool Adoption

• Act as a subject matter expert for CS Platform, supporting configuration, enhancements, and adoption.
• Develop and maintain training materials, playbooks, and onboarding resources to drive consistent and effective usage.
• Monitor tool engagement and proactively support CS team members to maximize platform value.

Strategic Projects

• Contribute to high-impact initiatives focused on customer retention, team productivity, and operational efficiency.
• Collaborate on the exploration and implementation of AI-powered tools (e.g., generative AI, predictive analytics) to modernize CS operations.
• Stay ahead of industry trends to inform CS innovation and long-term operational strategy.

What We’re Looking For:

• Experience: 1–2 years in a CS operations, business analyst, revenue operations, or customer-facing CS role (SaaS or B2B tech experience preferred)

Technical Proficiency:

• Strong proficiency in Excel/Google Sheets and a solid understanding of data analysis fundamentals.
• Experience with CS and CRM platforms such as Salesforce, Totango, Gainsight, or Zendesk is a plus.

Skills & Expertise:

• Strong project management and time-management skills; able to juggle multiple projects and work cross-functionally.
• Proactive problem-solver with a passion for improving systems and processes.
• Familiarity with CS performance metrics (e.g., NRR, churn, health scores) and customer journey mapping.
• Ability to define and standardize global workflows that scale across teams and regions.
• Strong interpersonal skills with the ability to influence and engage stakeholders at all levels.

Personal Attributes

• Clear communicator who thrives in collaborative, global environments.
• Self-starter with a growth mindset, high level of ownership, and eagerness to learn.
• Deep interest in building a career at the intersection of data, process optimization, and customer success.

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What We’re Looking For:

• As a Meltwater Implementation Project Manager to support the EMEA market, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features. Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients' objectives. Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.
• Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
• Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. 

What you will do:

• Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
• Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
• Lead and manage client implementations to ensure smooth transitions.
• Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
• Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
• Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
• Develop and set-up customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
• Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
• Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
• Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
• Effectively communicate project status and deliverables with internal and external teams to ensure project success.
• Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
• Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

What you will bring:

• A Bachelor's degree or higher and a minimum of 2 years of relevant experience in a client-facing role within software implementation, support or client management
• Excellent written and verbal communication skills in English and German.
• A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
• Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
• Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
• A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
• Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
• Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
• A deep understanding of and passion for media, news, and current affairs.
• Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.

go to method of application »

What We’re Looking For:

• As a Meltwater Software Implementation Manager to support the EMEA market, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features. Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients' objectives. Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.
• Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
• Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. 

What you will do:

• Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
• Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
• Lead and manage client implementations to ensure smooth transitions.
• Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
• Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
• Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
• Develop and set-up customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
• Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
• Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
• Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
• Effectively communicate project status and deliverables with internal and external teams to ensure project success.
• Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
• Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

What you will bring:

• A Bachelor's degree or higher and a minimum of 2 years of relevant experience in a client-facing role within software implementation, support or client management
• Excellent written and verbal communication skills in English.
• As our team supports the entire EMEA market, we are interested in speaking to candidates who are fluent or business proficient in at least one or more of the languages below. Please specify all your language skills clearly in your application.
• Arabic
• Dutch 
• Finnish 
• French 
• German 
• Spanish 
• Swedish
• A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
• Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
• Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
• A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
• Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
• Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
• A deep understanding of and passion for media, news, and current affairs.
• Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.
   

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What We’re Looking For:

• We're actively seeking a Sales Operations Support Specialist to join our vibrant team and assume a pivotal role in enabling Meltwater’s commercial teams to successfully close high-value opportunities. As a Sales Operations Support Specialist, you'll report to the Manager of EMEA Deal Desk and be responsible for managing the CPQ administration process and providing support across various Deal Desk functions. Additionally, Sales Operations Support Specialist contributes to the overall order-to-cash process at Meltwater and working closely with commercial teams through any related queries.
• Yet, it's more than just a job title here. We're dedicated to fostering a culture where each team member feels empowered to be their authentic selves while pushing the boundaries of their skills and capabilities. Envision yourself surrounded by a supportive network of colleagues who actively nurture talent, providing robust support systems, mentorship, and emphasizing collaboration. In this environment, achievements are lauded, and setbacks are viewed as valuable opportunities for growth. Join us in crafting a nurturing, growth-oriented atmosphere where you'll have the opportunity to excel in all aspects of your life!

What You'll Do:
Deal Desk Support:

• Provide operational and administrative assistance to Sales teams in CPQ and CRM.
• Assist in evaluating deal economics, against business rules and operational requirements.
• Support deal approvals, reviews, and compliance assurance processes.

Process Improvement:

• Identify opportunities to streamline and improve Deal Desk processes.
• Assist in implementing standardized methodologies and best practices to enhance efficiency and effectiveness.

Sales Efficiency and Business Rules:

• Identify opportunities for improved sales efficiency and proactively work with sales to implement new business rules.
• Maintain familiarity with all business rules and understand their context to ensure compliance and efficiency.

Systems and Communication:

• Demonstrate a thorough understanding of CRM and CPQ systems to effectively navigate and utilize them in deal management processes.
• Adhere to all company policies, procedures, and business ethics codes, ensuring compliance and integrity in all dealings.

What You'll Bring

• Bachelor's degree from an accredited institution
• 2+ years of experience in Sales Operations, Deal Desk, or critical Meltwater knowledge in one of our Commercial Teams
• Proficiency in Sales business systems
• Knowledge of CPQ, Salesforce, Jira and NetSuite a plus
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Detail-oriented with the ability to manage multiple tasks and prioritize effectively.