Current Openings at TB HIV Care

Purpose of the position:

• HTS M&E Officer will play a pivotal role in implementing, managing, and continuously enhancing the Rapid Tests Continuous Quality Improvement (RTCQI) initiatives, which include the Learning and Training Testers platform. This role combines business and program data analysis, system and users support, and leadership responsibilities to ensure the electronic platforms effectively meet the evolving needs of the Department of Health.
• The ideal candidate will have a strong background in program management, health-related data analysis, and technical support, with a particular focus on laboratory systems, including laboratory quality assurance programs and Continuous Quality Improvement (CQI) initiatives.

Minimum Requirements    

• Bachelor’s degree in health science related field / health information technology / business administration
• Minimum of 5 years’ experience in healthcare program management, system support and team leadership is essential
• Knowledge of healthcare quality assurance programs, particularly in HIV testing and laboratory management
• Proven experience in gathering and analyzing business requirements and translating them into technical solutions
• Certification in business analysis (e.g., CBAP, PMI-PBA) or ITIL project management (e.g., PMP) is desired
• Proficiency Power BI and JavaScript is highly recommended to generate reports
• Experience with ODK (Open Data Kit) or KoboToolbox for data collection and management will be an advantage
• Experience with open-source platforms like Moodle will be an advantage
• Valid Code 08 driver’s license
• Clear criminal record 

Duties and Responsibilities    

• Scaling up of the RTCQI in the non PEPFAR districts and providing continuous support in all 9
• provinces and 52 districts
• Provide training to all HTS testers on the 3 Test strategy i.e. HIVSS, Index Testing modalities (ITS)
• and Social Network testing (SNS)
• Reviewing and updating HTS, HIVSS, ITS, PT and RTCQI data annually with some IT elements
• Lead IT support efforts for the CQI support platform, ensuring the system is stable and performs
• optimally
• Provide technical support to users, troubleshoot issues and liaise with the IT Dept for the correction of system-related problems promptly
• Oversee the integration of data collection, storage and analysis processes within the platform
• Collaborate with stakeholders, including provincial DoHs and PEPFAR District Support Partners (DSPs), to gather, document and analyze business requirements for the CQI support platform
• Conduct gap analysis to identify areas of improvement or where new functionalities are needed to support the CQI programs
• Provide implementation support to additional districts
• Prioritize and address other CQI-related initiatives as directed by the NDoH
• Serve as the primary point of contact between the Department of Health, IT teams and external partners
• Lead and mentor a multidisciplinary team to ensure the successful implementation and ongoing management of the platform
• Facilitate workshops and meetings with stakeholders
• Develop and deliver training programs
• Work with the Department’s training teams to integrate platform-specific training
• Provide ongoing support and guidance to users
• Oversee the management of data collected through the platform
• Develop and maintain dashboards and reports that provide insights into the performance of the CQI programs

Skills and Competencies    

• Excellent communication skills
• High attention to detail
• Problem-solving
• Stakeholder management
• Excellent organisational and administration skills
• Reporting, analysis and statistics
   

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Purpose of the position:

• The application developer, under the direct supervision of the Information Systems Manager, will be responsible for the design, development, integration, configuration, and implementation and support of information systems used within the organisation, both transversal as well as programmatic.

Minimum Requirements    

• BCom (Information Systems) degree or equivalent qualification
• At least 3 years of hands-on experience providing support for Microsoft Windows and Microsoft Office applications on desktop and laptop PCs
• Possession of Microsoft Certification PL-900 Power Platform required
• Proficiency in Microsoft PowerBI, PowerApps, Power Automate, and Office 365
• Strong familiarity with MS SQL, Dataverse or similar database systems
• Working knowledge of JavaScript, Python and JSON advantageous
• Clear criminal record

Duties and Responsibilities    

• Development Responsibilities
• Design and craft bespoke Power Apps solutions tailored to fulfill business objectives
• Automate workflows utilizing Power Automate to enhance operational efficiency
• Ensure timely project delivery within designated timelines
• Collaborate with the BI team to integrate reporting requirements seamlessly into final solutions
• Uphold professional standards and organizational branding in all developed solutions
• Assist the Information Systems Manager in evaluating scope, requirements, and detailed designs to align with unit needs
• Maintain comprehensive documentation for all information system processes.
• Engage with business stakeholders to ensure successful implementation of Power Platform solutions
• Gauge end-user satisfaction with Power Platform solutions through surveys and feedback mechanisms
• Systems Support Responsibilities
• Conduct training sessions for end-users and offer ongoing support for Power Platform applications
• Manage system support requests and follow up on updates
• Prioritize and resolve issues, reducing turnaround time for bug resolution
• Provide continuous assistance to all users of information systems
• Assist in the installation, configuration, and maintenance of software associated with computer systems
• Collaborate with vendor support contacts to address technical issues with end-user software
• Monitor application performance and response times, optimizing configurations as needed
• Stay abreast of the latest Power Platform features and best practices
• Mentor and guide junior staff members as required
•  Project Management Responsibilities
• Ensure project deadlines are met and communicate any delays promptly, along with the rationale
• Identify bottlenecks and escalate issues to stakeholders for resolution
• Collaborate with the IS team and business units to develop project frameworks and specifications accurately and punctually
• Coordinate with the infrastructure team to align on database decisions, management, and maintenance
•  People Management Responsibilities
• Facilitate timely and proficient recruitment and training of team members
• Communicate high-level plans to team members, providing appropriate follow-up and support
• Participate in the performance review process, offering constructive feedback
• Proactively manage team members to maintain quality standards
• Address internal and external people challenges promptly and effectively
• Ensure team members adhere to administrative requirements such as timesheets and leave management

Skills and Competencies    

• Excellent communication skills
• Problem Solving skills
• Planning & Organising
• Time management
• Ability to work under pressure