Current Opportunities at Amazon Web Services

• The team is key in maintaining the reputation of AWS’s IP Space and email deliverability, vetting potential abuse issues and contacts AWS customers in order to put a stop to these harmful acts. The T&S Team acts as the first line of defense for AWS by analyzing trends and reporting findings to AWS service teams as needed. AWS Customers may experience abuse or attacks on their resources for several reasons including incorrect use of security protocols and/or tools. The team devotes their time and attention to helping identify impactful customer scenarios such as these. They classify incoming reports of abuse while exercising sound judgment in the decisions they make. Team members display strong technical skills while providing complex AWS account support to our customers and other AWS teams. The team works to create trust and maintain customer loyalty by going above and beyond the customer’s expectations to ensure Amazon Web Services remains the most customer centric company on Earth!
• AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities

• Own AWS customer issues
• Work with AWS service teams, account managers, and customers to ensure a consistent and high-quality level of support
• Act as a subject matter expert (SME) and take high-judgement decisions where there may be ambiguity or no established SOPs
• Identify day-to-day operational issues and suggest tactical solutions to assist AWS customers and departments
• Provide feedback on policies, procedures and tools that need improvement, developing detailed knowledge about AWS specific services and then using that knowledge to identify policies or training gaps
• Be able to work independently, while knowing how/when to handle or escalate critical customer issues
• Manage their queues effectively by working and moving cases/tickets to relevant departments and providing required follow-up
• Raise the bar on performance metrics such as quality, productivity, utilization and attendance
• Act as the Voice of the Customer by reporting and acting on observed areas for improvement while actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
• Work all reported case types such as Email deliverability and Spam Email and handle related enforcement issues, actions and appeals
• Take action on abusive/non-responsive customers (applying throttles when applicable)
• Facilitates escalations to other T&S stakeholders and escalates cases judiciously to managers, service, security teams or any other part involved, while continuing to monitor those escalations to resolution
• Can distil customer technical needs into clear, concise written documentation (e.g., case, email, etc.) and/or present these findings to an internal engineering team
• Able to dive into technical details and drive constructive discussions
• Provide mentorship to global peers
• Show ability to work both Tier 1 and Tier 2 queues, offering assistance to peers or requesting support through the appropriate channels
• Show excellent communication skills, critical thinking and ability to carry out in-depth investigations in order to make accurate decision, monitor trends, spike of customer contacts, identify bad actors and abuse behaviour
• Provides leadership and relevant teams with feedback on policies, procedures and tools that need improvement or creation
• Due to being a global team with 24x7 operations of the business, must be able to work a flexible work schedule that include early or evening shifts, weekends, public holidays.

BASIC QUALIFICATIONS

• 2+ years experience in a Trust and Safety or similar environment working with issues related to online abuse AND a High School Diploma is a minimum requirement
• Good technical knowledge and understanding of Internet security concepts and vulnerabilities (firewalls, common security issues etc.) AND technical support ability and aptitude regarding computing environment and end-user applications, Abuse/Security practices (Spam, Phishing etc.)
• Knowledge of email servers/services and best practices & SQL and/or another relational database experience

PREFERRED QUALIFICATIONS

• Fluency with Web Technologies, Internet, operating systems, email servers
• Understanding of Cloud Computing and AWS services Exceptionally strong customer handling, conflict resolution, and problem solving skills Experience taking ownership and driving resolution on escalated customer issues
• Excellent written and verbal communication skills with the ability to summarize technical customer issues or present findings in a team environment
• Able to work a flexible work schedule that includes working on early or late shifts, weekends, public holidays

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DESCRIPTION

• As a brand manager, you will be responsible for executing the consumer marketing strategies for multiple product categories and market segments. You will bring your proven creative, analytical and project management capabilities to imagine, plan, implement and optimize customer campaigns. The ideal candidate is a self-starter who is able to prioritize and deliver on deadlines with minimal supervision, has the ability to persuade, inspire and motivate others and drive results. As a brand manager you must be comfortable in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, ability to influence, analytical talent, exceptional communications, and eagerness to learn are essential to success in this role.

Key job responsibilities

• Identify and implement process improvements and opportunities for innovation and simplification in planograms and merchandising.
• Manage creative development and delivery of marketing assets
• Collaborate with creative lead on creative assets, providing creative direction and feedback to agency teams to ensure alignment with campaign goals and objectives.
• Develop, execute and maintain the planogram program across multiple categories.
• Own goals and performance metrics for campaigns; monitor regularly to understand effectiveness of strategy and creative, making recommendations for continuous improvement through post campaign analysis and reporting.
• Collaborate with internal teams and brands to drive test and learn campaign mechanics.
• Conduct in-depth analyses on site initiatives.
• Develop the category’s style guidelines, merchandising calendar, promotions.

BASIC QUALIFICATIONS

• Bachelors degree in marketing or equivalent
• 1+ years of professional non-internship marketing experience

PREFERRED QUALIFICATIONS

• Experience in e-commerce, start ups, advertising, commercial
• Experience in marketing or marketing research

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The Role

• Being part of a pool of trusted advisors you’ll have a direct impact in helping our On-Ramp customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
• Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

Key job responsibilities
Key job responsibilities

• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, brown bag sessions, etc.
• As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.
• Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

BASIC QUALIFICATIONS

• 3+ years of technical engineering experience
• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Bachelor's degree

PREFERRED QUALIFICATIONS

• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead

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DESCRIPTION
Role starts in March or September 2025

• Do you want to experiment with innovative technologies, including Cloud Computing, Machine Learning, and Internet of Things? Are you passionate about educating, training, designing, and building enterprise cloud computing solutions for a diverse and challenging set of customers?
• Amazon Web Services (AWS) is seeking recent graduates, early career professionals, and advanced career professionals with limited technical experience interested in jump-starting a career as an Associate Professional Services Consultant.
• Successful hires will be put through the Professional Services Consultant Program or the Tech U program depending on your specialization. These are accelerated workforce development programs focused on helping recent graduates and early career professionals build technical and professional skills to jump-start technical careers at AWS. The program features cohort-based training followed by on-the-job-training. You will complete specialized curriculum, shadow AWS experts, and receive coaching and on-the-job training to help you succeed in your new role.
• Residents will also prepare to take the certification exams for AWS Certified Cloud Practitioner and AWS Certified Solutions Architect – Associate. During the program’s On-the-Job training phase, you will prepare for additional certifications that align to your role.
• Are you ready to embrace the challenge? Come build the future with us.

Associate Professional Services Consultant-

• As an Associate Professional Services Consultant, you will partner with customers and several AWS teams to craft highly scalable, flexible and resilient cloud architectures that address customer business problems. As a trusted customer advocate, you will help organizations understand best practices around cloud-based solutions, and how to migrate existing workloads to the cloud. You will have the opportunity to help shape and execute a strategy to build min-share and broad use of AWS within organizations

The program offers the opportunity to specialize in an area of interest including:

• DevOps Specialist A leader in building advanced computing systems that harness continuous integration/continuous deployment pipelines and utilize the strengths of cloud computing to build scalable and economical systems for clients.
• Cloud Infrastructure Architect An expert in cloud-based networking and system rollouts. CIAs specialize in network performance, infrastructure provisioning, and building Application Programming Interfaces (APIs)
• Application Developer AppDev resources are specialists in designing applications that run natively in the cloud. They are experts in building programs that run on any number of platforms including virtualized instances, containers, or server less architecture.
• Data & Analytics Data & Analytics role supports our services that leverage data and produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). Helping our customers use and integrate Big Data services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), MongoDB, and Apache Cassandra
• Security Consultant supports our services that have a focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, Inspector etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals.

BASIC QUALIFICATIONS

• A degree in Computer Science / Engineering / Mathematics / Technology / Related science/technical field OR equivalent training, certifications, and/or experience (0-2 years).
• Experience with one of the programming languages like Java, Python, Ruby, Node.js, C#, or C++ OR the interest and technical ability to learn a programming language.
• Written and verbal communication skills and ability to effectively articulate technical challenges and solutions to both large and small audiences.

PREFERRED QUALIFICATIONS

• Demonstrated ability to adapt to new technologies and learn quickly.
• Experience with Networking fundamentals including Security, Storage or Databases (Relational and/or NoSQL), Operating Systems (Unix, Linux, and/or Windows)
• Experience with software development lifecycle (SDLC) and agile/iterative methodologies; Experience with infrastructure as code, ops automation, and configuration management tools such as Chef, Puppet, or Ansible.
• Knowledge of the primary AWS services such as EC2, ELB, RDS, VPC, Route53, and S3.
• Experience around implementing cloud-based technology solutions in a school project or while working for a company.

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DESCRIPTION
The roles start in June 2025.

• At Amazon Web Services (AWS), we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is continually evolving and is a place where motivated employees thrive and also where employee ownership and accountability lead to meaningful results.
• Amazon is a place where builders can build. Our internships offer exceptional opportunities for you to grow your technical and non-technical skills. From day one, you will be working with experienced engineers who love what they do.
• Are you ready to embrace the challenge? Come build the future with us.

Professional Services Consultant Intern

• As a Professional Services intern, you will gain hands-on experience in cloud computing, develop business acumen, and learn about Amazon’s peculiar culture. You will work on projects, have the opportunity to obtain the AWS Cloud Practitioner certification, and attend professional development events. You will partner with customers and several AWS teams to craft highly scalable, flexible and resilient cloud architectures that address customer business problems.

The program offers the opportunity to specialize in an area of interest including:

• DevOps Specialist A leader in building advanced computing systems that harness continuous integration/continuous deployment pipelines and utilize the strengths of cloud computing to build scalable and economical systems for clients.
• Cloud Infrastructure Architect An expert in cloud-based networking and system rollouts. CIAs specialize in network performance, infrastructure provisioning, and building Application Programming Interfaces (APIs)
• Application Developer AppDev resources are specialists in designing applications that run natively in the cloud. They are experts in building programs that run on any number of platforms including virtualized instances, containers, or server less architecture.
• Data & Analytics Data & Analytics role supports our services that leverage data and produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). Helping our customers use and integrate Big Data services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), MongoDB, and Apache Cassandra
• Security Consultant supports our services that have a focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, Inspector etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals.
• Upon successful completion of the internship program, select interns will receive a full-time offer to join as an Associate Professional Services Consultant (which includes an initial training onboarding program), after completion of their degree program.
• Note: Applications are reviewed on a rolling basis. For an update on your status, or to confirm your application was submitted successfully, please login to your candidate portal. Please note that we are reviewing a high volume of applications and appreciate your patience.

BASIC QUALIFICATIONS

• Currently in your penultimate or final year of one of the following: Computer Science, Computer Engineering, Computer Information Systems or related science/technical fields.
• Experience with one of the following programming languages: Java, Python, Ruby, Node.js, C#, or C++
• Experience with two or more of the following Networking fundamentals, Security, Storage or Databases (Relational and/or NoSQL), Operating Systems (Unix, Linux, and/or Windows)

PREFERRED QUALIFICATIONS

• Returning to your degree after completing the internship.
• Available to work full-time for 12 weeks
• Good communication skills and ability to effectively articulate technical challenges and solutions to both large and small audiences
• Demonstrated ability to adapt to new technologies and learn quickly

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• AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
• Amazon Web Services has an opening for a Technical Writer located in Cape Town, South Africa, who thrives in a dynamic, fast-paced environment and has a content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content for technical and non-technical audiences.
• You will work with other Technical Writers, AWS builders, and subject matter experts to address content feedback. You will also participate in content creation and review sprints with other team members and AWS Support.

Key job responsibilities
The primary responsibilities for a Technical Writer include:

• Collaborate with AWS Support Engineers to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality.
• Triage internal and external customer feedback on knowledge base articles and take action to prioritize feedback.
• Work with AWS Support authors to create and edit knowledge base content describing AWS Services and troubleshooting processes.
• Work directly with development teams, AWS Support stakeholders, and other Technical Writers to produce world-class knowledge base articles.
• Work collaboratively with internal and external global stakeholders to conceptualize and develop content that strengthens the AWS brand.
• React to escalating customer pain questions and quickly turn around content to help address emerging customer issues.
• Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.

BASIC QUALIFICATIONS

• 3+ years of experience as a technical writer or editor of technical documentation.
• 3+ years of experience delivering content publication plans or managing multiple projects.
• 2+ years of experience using HTML for web content.
• Experience using data analytics to measure content performance and identify actionable insights.

PREFERRED QUALIFICATIONS

• Possess a strong desire to learn new technologies, the curiosity to figure out how things work, and a passion for improving the customer experience.
• Experience working on technical content for developers, DevOps professionals, and end users.
• Experience working with technical customer service organizations.
• Experience in project management.
• Familiarity with AWS services.

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• As a Principal Product Manager - Technical, you will own and drive the full product management lifecycle across a portfolio of critical external services and experiences. You will have the opportunity to deliver entirely new experiences through innovative solutions in AI/ML and generative AI. As a leader in the AWS Health Product Management team, you will join other expert product and engineering leaders to create the future of event management.
• The ideal candidate will be excited to lead the evolution of our external experience and is deeply passionate about working with great teams that deliver the highest quality services. You are naturally customer centric and thrive in a fast-paced environment that requires strong technical and business judgment and solid communication skills
• This role is based at our brand-new office in Cape Town, where you will work alongside talented teams of engineers, engineering leaders, and product managers. Your days will be fast-paced and dynamic, balancing priorities across engaging with customers, documenting product proposals, and managing technical projects. Occasional international travel is required to visit customers and meet with the broader leadership team

BASIC QUALIFICATIONS

• 7+ years of working as a Technical Product Manager experience
• 5+ years of technical (software development, network development, IT, other related) experience
• Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

PREFERRED QUALIFICATIONS

• MBA or Masters degree preferred