Barloworld Equipment is the Southern African dealer for Cat Earthmoving Equipment, with operations in South Africa, Lesotho, Swaziland, Namibia, Angola, Botswana, Zambia, Mozambique and joint ventures in the Democratic Republic of Congo. Barloworld Equipment also holds full ownership of the main dealership on the Iberian peninsular and has recently completed...
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Key Output
- Perform related administrative tasks and process steps including record keeping, filing, and data capturing.
- Open work orders and order parts. Close work order on job completion.
- Effectively manage work in progress
- Accurately capture labour hours worked by the service employees
- Process parts orders for service department
- Generate purchase orders for internal and external suppliers
- Accurately invoice customers for work completed
- Effective self-management and performance ownership
Qualification, Experience and Competencies
- Grade 12/ Matric
- 1-2 years relevant costing work experience,
- Computer Literate (MS Office) , SAP and CRM knowledge and license an advantage
- Accuracy and attention to detail.
- An understanding of relevant processes & KPIs will be an advantage
- A technical background will be an advantage
- Effective analysis of data;
- Customer service orientation;
- Effective verbal and written communication skills;
- Effective interpersonal relationships;
- Effective time management and decision-making skills
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Key outputs
Create a safe environment for all Productive (Artisans) and Non-Productive employees to operate in by doing the following:
- Ensure daily Risks assessments are completed per Artisan to control safety risk
- Perform Toolbox inspections
- Perform monthly Safety meetings
- Daily sign off Service Reports and controlling of Productive time
- Effective control Work in progress:
- Initiating and opening of Jobs
- Quoting of repairs and rebuilds
- Ordering of Parts
- Dealing with Suppliers on outside work required (Bought outs)
- Booking of labour according to Caterpillar guidelines
- Closing of jobs once repairs and rebuilds are completed
- Ensure effective communication between team and management.
- Meeting with Customers on repairs and rebuilds required.
- Ensure service work is carried out in compliance with quality standards (OEM guidelines)
- Apply warranty policies and procedures, this includes warranty decisions and service warranty investigation.
- Resolve internal & external customer queries.
- Ensure outputs of service audits are achieved.
- Reporting of team KPI’s and prospects.
- Development, Performance Management and Training of the Productive team:
- Performance management of team – Balance Scorecard Management
- Competency development of team (Including 1 hour – training)
- On-the-job supervision
- Maintain a high level of Contamination Control and Housekeeping
- Budget and ordering of required tooling
- Support Artisans with re-usability decisions and Root cause analysis of failure of components
Qualification, Experience and Competencies
- Qualified Artisan, (Mechanic in relevant trade, e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic) with minimum 5 years post-apprentice / learnership experience
- At least 10 years of Supervisory experience in the Mining industry, overseeing the maintenance and repairs of heavy-duty moving equipment (Caterpillar)
- Sound knowledge of job planning, costing and administration
Applicable product knowledge- Remove and Installation of Components, Commissioning of Rebuild Equipment, Advanced Trouble Shooting & configuration of new Equipment as per the following product range:
- Dozers- D4, D5, D6H, D7, D8R, D9R, D9T, D10T, D10N.
- Graders-120G,130G,140G,140H,140K,140M.
- Loaders-920,928G,938G,950F,950H,962G,962H,966H,988G.
- Skidders-518,524,528.
- Off highway-769,770,773,777,785,793,797F.
- Excavators-320,330,345,375.385
- Articulated dump trucks-725,730,735,740.
- Backhoe loader 416,424,428
- Knowledge of ISO 9001_2008 Quality system.
- Knowledge of the Occupational Health and Safety act (OHS – ACT) and Risk assessment
- Proven ability to produce technical reports
- Sound Understanding of Original Equipment Manufacturer warranty systems, policies and procedures
- Competent in the Caterpillar re-usability guide process for equipment parts
- Computer Literate (MS Office & SIS, ET, SAP, CRM)
- Display Leadership potential (Part of DAP) – able to achieve results utilizing talent in team
- Sound knowledge and experience of Customer interaction
- Driver’s license Code B.
- Good Ingles
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Key Outputs
- To achieve turnaround KPI’s for Quotations and Rebuilds (schedule and TAKT adherence)
- Ensure alignment and clear communication with all internal BRC departments, Coordinate parts and production departments (Machining both internal and external) on outstanding parts and schedule of part deliveries
- Plan and prioritize component repairs for customers and Barloworld Reman to ensure correct stock levels, rebuild priority
- Face to BRC customer for communication on progress of component repair, problems, and deliveries
- chair planning meeting between relevant departments (Service supervisors, parts supervisor, Costing and quoting supervisors)
- Communicate with Suppliers on quotations, turnaround times and deliveries.
- Arrange Customer inspections
- Plan and release parts on CRM and SAP system using SIS integration to upload the parts from the server on both CRM and SAP system
- Plan and release labour and bought out on CRM and SAP system
- Create service bought out purchase orders on SAP system
- End to end components repair schedule and update
- Attend and run regional BRC WIP meetings
Qualification, Experience and Competencies
- 5 Years
- Qualified Artisan with planning experience
- Post apprentice/learnership experience, planning and scheduling methodologies
- Leadership Potential and Self-motivated
- Exceptionally driven – self driven
- Solution driven.
- Good communication skills
- Self-motivated
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Key Outputs
- Ability to perform planned and breakdown repairs (Disassemble, inspect, and assemble) Caterpillar Earthmoving Drivetrain components (Final Drives, Differentials, Torque Converters, Brake Groups, steering clutches and transmissions) to supplier standards and customer requirements.
- Ability to ensure reusability of parts during inspection.
- Quickly and efficiently diagnose machine systems and carry out repairs.
- Compile accurate analysis and Maintain professional image when representing BWE!
- Ensure safe work practice.
- Control Contamination
- Control own admin (labour booking, service reports, part returns, expenses etc.)
- Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained.
Qualification, Experience and Competencies
- Qualified in relevant trade (e.g. Earthmoving Equipment Mechanic, Diesel Mechanic/Fitter
- 3 to 5 years Trade experience in the component repair process
- Component specific technical knowledge and skills
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Key Outputs
- Ability to perform planned and breakdown repairs (Disassemble, inspect, and assemble) Caterpillar Earthmoving components to supplier standards and customer requirements.
- Ability to ensure reusability of parts during inspection.
- Quickly and efficiently diagnose Engine systems and carry out repairs.
- Compile accurate customer machine analysis and reports including Engine Inspection Reports (MIR’s) and Technical Analysis Reports (TA’s)
- Maintain professional image when representing BWE!
- Ensure safe work practice.
- Control Contamination
- Control own admin (labour booking, service reports, part returns, expenses etc.)
- Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained.
Qualification, Experience and Competencies
- Qualified in relevant trade (e.g. Earthmoving Equipment Mechanic, Diesel Mechanic/Fitter
- 3 to 5 years Trade experience in the component repair process
- 2 years minimum experience in specific position requirements for engines,
- Component specific technical knowledge and skills
- Experience on C Series and 3500 series engines
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Key Outputs
- Ability to perform planned and breakdown repairs (Disassemble, inspect, and assemble) Caterpillar Earthmoving components to supplier standards and customer requirements.
- Ability to ensure reusability of parts during inspection.
- Quickly and efficiently diagnose Transmission systems and carry out repairs.
- Compile accurate customer machine analysis and reports including Transmission Inspection Reports (MIR’s) and Technical Analysis Reports (TA’s)
- Maintain professional image when representing BWE!
- Ensure safe work practice.
- Control Contamination
- Control own admin (labour booking, service reports, part returns, expenses etc.)
- Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained.
Qualification, Experience and Competencies
- Qualified in relevant trade (e.g., Earthmoving Equipment Mechanic, Diesel Mechanic/Fitter
- 3 to 5 years Trade experience in the component repair process
- 2 years minimum experience in specific position and requirements Transmissions, (BRC)
- Component specific technical knowledge and skills
- Advanced knowledge in the Caterpillar Service Information System – SIS 2.0
- Basic technical report writing
- Basic trouble shooting and problem-solving skills.
- Failure analysis skills.
- Understanding of supplier warranty systems, policies & procedures
- Follows Quality processes.
- Sound interpersonal and communication skills.
- Computer Literate (Use of Tablets and Apps, Outlook, Microsoft Office, STW & ET) knowledge
- Driver’s licence
- Team Player
- Punctual
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Key Outputs
- Ensure relevant daily warehouse KPI's are exceeded.
- Comply to specifications of order type by customer within time and quality standards
- Ensure warehouse procedures are carried out safely within the framework of compliance to SOP's.
- Ensure duties are carried out to ensure achievement of warehouse performance standards.
Qualification, Experience and Competencies
- Grade 12
- 1 Year Experience
- Basic warehouse qualification
- Accurate numeracy skills
- Cannot be dyslexic
- Teamwork
- Attention to detail
- Customer orientation
- Numeric accuracy
- Literate
- Computer literacy
- Relevant Troubleshooting capability
- Basic knowledge of parts
- Warehouse/logistics experience
- Safety compliance
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Key Outputs
- Set up, operate, or tend to machines used to coat or paint any of a wide variety of products.
- Ensure excellent paintwork on BWE’s customer machines and machine components
- Sand and prepare machines and components for paint application
- Mask machines and machine components for paint application
- Paint machines and machine components
- Set up and operate machines used to paint or coat products with such materials as silver and copper solution, rubber, paint, glaze, oil, or rust proofing materials.
Qualification, Experience and Competencies
- Grade 12
- Qualified Artisan (Spray-painting)
- Certified to operate overhead and jib cranes
- Certified to operate a forklift
- Drivers license (Code B) will be an advantage
- Problem solving (includes learning potential);
- Mechanical reasoning;
- Excellence orientation (concern for high-quality work);
- Rule orientation;
- Building relationships;
- Customer responsiveness;
- Organisational awareness;
- Oral communication (includes active listening);
- Commercial orientation;
- Practical management;
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Key Outputs
- Use of the correct washing procedures for the different materials that need to be cleaned using different chemicals in different wash machines.
- Inspect part’s cleanliness, damage, and compliance with quality standards.
- Scrub, scrape, or spray machine parts, using scrapers, brushes, cloths, chemical cleaners, abrasives, compressed air and metal preservatives.
- Safely mix hazardous chemicals / cleaning solutions, abrasive compositions and other compounds, for cleaning parts and for the machines operated to clean parts.
- Safe and efficient use of cleaning machines (Bupi and Proceco machines).
- Safe use and operation of forklifts and cranes to transport parts in and out of cleaning machines and into bays.
- Efficient and safe use of the sand blasting machines to remove paint.
- Efficient and safe use of pressure washers to clean parts. (Regulate pressure and flow of water, air, steam, or abrasives from sprayer nozzles).
- Efficient and safe pre-wash procedures.
- Monitor operation of cleaning machines, and notify the supervisor when malfunctions occur.
- Maintain inventories of cleaning supplies and equipment.
- Safe and efficient use of tooling used for cleaning and wrapping parts (air drill, air chipper, gas fuelled heat, etc.) including daily checks and maintenance.
- Clean and maintain facilities and equipment using checklists and Barloworld standard operating Procedures.
- Maintain a safe and orderly workplace (6S).
- Forklift: Daily forklift maintenance, moving and stacking of material and finished products, loading of finished items, rigging of machinery.
- Understand process of assembly line.
- Planning and prioritising jobs to be washed as per schedule and priority status
Qualification, Experience and Competencies
- Minimum Grade 12.
- Verbal comprehension.
- Aiming (hand-eye coordination).
- Physical resilience.
- Ability to obtain certification as forklift operator within 90 days of appointment.
- Ability to obtain certification as overhead / jib crane operator within 90 days of appointment.
- Ability to follow instructions under supervision.
- Drivers licence – Code B will be an added advantage.
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Key outputs
- Assist the mechanic(s) in performing moderate to complex maintenance and repair work on machines and / or components.
- Know which tools are used for which jobs and ensure the mechanic / technician has them within reach.
- Physically lift, keep in place and / or move up to 20kg or use appropriate lifting and slinging equipment for objects larger in size.
- Clean and maintain facilities and equipment.
- Assist artisan to obtain and check parts for particular jobs.
- Maintain a safe and orderly workplace.
Qualification, Experience and Competencies
- Grade12
- Relevant previous work experience advantageous
- Ability to obtain certification as forklift operator within 90 days of appointment.
- Ability to obtain certification as overhead / jib crane operator within 90 days of appointment.
- Ability to follow instructions under supervision.
- Driver’s licence – Code B will be an added advantage.
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Key Outputs
Core purpose of the role
- The IT Scrum Master is the agile team role responsible for ensuring the team lives agile values and principles and follows the agreed upon organisational processes and practices. The responsibilities of this role includes clearing obstacles to the delivery of value-adding products to the division through the establishment of an environment where the team can be effective. The IT Scrum Master is the channel between business owners, product owners and development/delivery teams as a project manager and must therefore maintain a high-level view to help teams understand both organisational and technical dependencies while avoiding delays. This creates a culture of accountability and enables teams to meet critical deadlines.
Key deliverables and outputs
- Delivers project conception, analysis, scope and parameters and managed each project’s scope and timeline.
- Coordinates sprints, retrospective meetings and daily stand-ups
- Ensures deliverables are up to quality standards at the end of each sprint
- Provides all support to the team using a servant leadership style whenever possible and leading by example.
- Guides the team and organisation on how to use Agile/Scrum practices and values to delight customers and implement changes effectively.
- Guides the team on how to get the most out of self-organisation and helps build a productive environment where team members ‘own’ the product and enjoy working on it
- Guides the team on self-organising to fill in the intentional gaps left in the Agile/Scrum frameworks.
- Assesses the Scrum Maturity of the team and coaches the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team.
- Removes impediments or guides the team to remove impediments by finding the right personnel to remove the impediment.
- Builds a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
- Facilitates getting the work done without coercion, assigning, or dictating the work.
- Facilitates discussion, decision making, and conflict resolution.
- Assists with internal and external communication, improving transparency, and radiating information and acts as single point of contact for all external communications.
- Supports and educates the Product Owner, especially on grooming and maintaining the product backlog, as well as new requests.
Internal customers
- All business groups in the organisation; End-users; Team members
External stakeholders
- External clients at all levels
- System developers, integration partners, solution provider
Qualification, Experience and Competencies
Academic qualifications
Essential:
- Degree in Computer Science / Information Systems
- Three years of SAP ERP Experience in at least one functional area.
Advantageous:
- Certificate / Diploma in Business Analysis or Project Management
- IT Scrum Master-related certification
- Post graduate degree
Work experience
Essential:
- Seven to 10 years as a Business Analyst, Project Manager or Delivery Lead
- Experience in playing the Scrum Master role for at least 1 year for a software development team that was diligently applying Scrum principles, practices, and theory.
Knowledge
Essential: Skills
Essential:
- Detailed knowledge of agile delivery methods.
- Strong knowledge of project management.
- Understanding of DevSecOps concepts and practices.
- Knowledge of various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown technologies, various Retrospective formats, handling bugs, etc.)
- Good understanding of ITIL
Advantageous:
- Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc.
- Awareness and experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games.
- Good skills of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, mentorship and increasing transparency.
- Strong communication skills with an ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management.
- Ability to communicate technical concepts to nontechnical people to enhance understanding and drive decisions that lead to positive outcomes.
- Ability to collaborate, build relationships and influence individuals at all levels in a matrix-management environment (as well as external vendors and service providers) to ensure that segregation and overlapping roles are identified and coordinated.
- Strong organisational skills, the ability to perform under pressure and management of multiple priorities with competing demands for resources.
- Strong analytical, data-processing and problem-solving skills.
- Proficiency in process formulation and improvement
Personal Attributes
Essential:
- Passion for optimising business performance
- Focus on innovating and continuous improvement
- Focus on analysing and solving problems
- Concern for communicating clearly
- Appreciation for challenging others with respect
- Remain resilient under stress and pressure
- Strong inclination for change agility
- Commitment to maintaining business awareness
- High EQ
Advantageous:
- Customer centricity and focus
- Orientation towards growing and nurturing relationships
- Readiness to make and own decisions
- Enthusiasm for learning, growing and sharing
- Preference for thinking practically
- Preference for planning and organising
- Perseverance
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Key Output
- Vetting of applications
- Distribute debtors’ statements and invoices.
- Responsible for forecasting cash collections.
- Allocate customer payments.
- Responsible for loading customers and changing credit limits on the system.
- Prepares and send letters to customers.
- Prepares credit notes.
- Liaise with customers regarding payments and queries.
- Any adhoc duties
Qualification, Experience and Competencies
- Grade 12
- Two to three years of debtors experience
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Key Output
- Day-to-day transactional work on their specialised respective arrears
- Reconciling their respective specialised areas to the general ledger
- Tax packs schedules preparation and monthly VAT reconciliations
- Interaction with internal and external auditors
- Preparation and processing of journals
- Prepare and understand monthly balance sheet reconciliations
- Reconcile and balance intercompany loan accounts
- Calculate and raise monthly accruals and provisions
- Follow up on and resolve all outstanding queries and items finance related and or on the request of the Management Accountant/Financial Manager
- Liaising with customers, both internal and external, to resolve queries
- Managing of the payment procedure, Preparation of cashflow forecast for review
- Assist Management Accountant in the preparation and submission of half and full year end reports for head office submission
Qualification, Experience and Competencies
- Tertiary qualification e.g. BCom Degree
- Minimum of 4 years in accounting / finance environment in a similar role
- Computer literate - MS Office
- Ability to work under pressure and attention to detail
- Team player, Excellent communication and administration skills
- Effective time management, Accuracy and attention to detail
- Well organized and deadline driven, Assertive
- Ability to prioritise tasks and perform under pressure
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Key Output
- Respond to all customer “on hire” enquiries
- Deal with customer “off hire” procedures
- Build and sustain relationships with customers
- Generate monthly invoicing and reports
- Manage machine exchange and breakdown procedures
- Effective self-management
Qualification, Experience and Competencies
- Grade 12
- Basic financial acumen
- Business communication and presentation skills
- At least 2 years administration, a good understanding of BWE's operating division and products
- Good people skill
- Attention to detail very important
- Customer responsiveness
- Teamwork
- Problem Solving
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Key Output
- Manage and record incidents and complaints regarding eg. injuries, customer complaints, employee complaints, refuse to work complaints, etc
- Compile and maintain SHE improvement plan for Northern Cape region
- Identify and communicate all material risks, systems and processes
- Maintain legal register and compile and implement action plans
- Perform internal and external audits and planned task observations to maintain OHSAS 18001 and ISO 14001 accreditation
- Implement all sustainability initiatives as per schedule
- Implement and maintain incident management policy
- Monitor and evaluate SHE officers’ monthly reports
- Compile and submit accurate periodical SHE reports
- Development of Kathu SHE improvement plan and participation in safety and sustainable development (S & SD) strategy.
- Ensure adherence and compliance with SHE guideline requirements and standards
- Accountable for accreditation, implementation and maintenance of the EMS ISO 14001 and OHSAS 18001,
- Accountable to align and manage Kathu risk management processes
- Coordinate and conduct site specific training and induction and SHE is training
- Waste, water and energy management: manage consumption and reporting
- Ensure incident investigation process is followed according to regulatory requirements
- Provide advisory services to BWE on contractor management strategy and legal compliance
- Leading direct reports regarding management and planning of long- and short-term objectives
- Ensure improvement in natural resources consumption as measured by efficiency targets
- Ensure monitoring programmes are in place and maintained
- Ensure standard contractors’ procedures are revised, consulted, fully implemented and maintained
- Facilities and space management and allocation
- Service providers contract management
Qualification, Experience and Competencies
- Bachelor’s Degree or National Diploma in Safety / Environmental Management
- Certificate in OHSAS 18001 EMS ISO 14001, ISO 9001
- SAMTRAC
- 8 to12 years’ experience in a safety, and risk environment
- >3 years in safety, risk & quality management
- Experience of managing and developing staff
- Grade 12
- Knowledge on QA systems, best practice management and ISO requirements will be and added advantage
- Safety & Environmental management in Mining environment will be advantageous
- Judgement (includes Decision Making) (L2)
- Verbal and Written Communication (Including listening) (L2)
- Drive, Energy and Initiative (results-focus) (L2)
- Rule Orientation (L3)
- Assertiveness (L2)
- Influencing and Negotiation (L2)
- Business and Financial Acumen (Including Commercial Orientation) (L1)
- Programme and Project Management (L1)
- Safety and Security Orientation (L3)
- Practical Execution Management (Planning, Organising & Monitoring) (L2)
- Motivating (Creating and Selling Vision) (L1)
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Key Output
- Carry out auto electrical and electronic repairs and maintenance on Earthmoving Equipment in workshop, customer sites or field service.
- Trouble shoot, Analyse and find root cause failures on electric and electronic components.
- Remove, repair and install auto electrical and electronic components.
- Upgrade system files and do download on electronic systems.
- Install, calibrate and test support systems on machines.
- Quickly and efficiently deal with all customer’s auto electrical breakdowns.
- Do non-electrical and air-conditioning maintenance and repairs on Earthmoving machines.
- Compile accurate customer service reports.
- Transfer knowledge to colleagues.
- Comply to Company and customer safe work practices.
- Maintain professional image when representing BWE on customer site.
- Effective self-management and performance ownership.
- Comply to Contamination Control requirements.
- Control own admin (labour booking, service reports, part returns, expenses etc.).
- Maintain field service vehicle and equipment.
Qualification, Experience and Competencies
- Minimum 10 years post qualification experience on electric and electronic systems on earthmoving equipment / Minimum 5 years post qualification experience on electric and electronic systems on Caterpillar machines
- Good troubleshooting and problem-solving skills on electrical and electronic systems
- Caterpillar machine specific technical knowledge and skills.
- Good understanding off Caterpillar electrical and electronic systems
- Experience on air conditioning maintenance and repairs.
- Applicable attachments product operation knowledge.
- Knowledge and / or exposure to ISO quality systems,
- Good technical report writing skills
- Good Computer Literacy (SIS, STW & ET) knowledge,
- Drivers licence – Code B
- Sound interpersonal and communication skills;
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Key Output
- Carry out auto-electrical repairs and maintenance on Earthmoving Equipment in workshops or on customer sites
- Remove and install auto electrical components
- Ensure safe work practice
- Maintain professional image when representing BWE on customer site
- Quickly and efficiently deal with all customers auto electrical breakdowns
- Compile accurate customer service reports
- Effective self-management and performance ownership
- Control Contamination
- Control own admin (labour booking, service reports, part returns, expenses etc.)
- Maintain field service vehicle and equipment
Qualification, Experience and Competencies
- Qualified in relevant trade (Auto - Electrician);
- Machine specific technical knowledge and skills.
- Applicable product knowledge; Driver’s licence – Code B
- Sound interpersonal and communication skills.
- Basic technical report writing.
- Some Computer Literacy (SIS, STW & ET) knowledge.
- Basic auto electrical trouble shooting and problem-solving skills; Numerical reasoning
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Key Output
- Boilermaker repairs and maintenance on Caterpillar equipment on site
- Artisan must be able to work overtime and Standby duty when necessary
- Do cutting and profile cutting with oxy-acetylene cutting process
- Remove portions of components (i.e. remove adaptor from cutting edge) with air-arc gouging process
- Provide sound welds in gas-metal arc (CO2) and shield metal arc (stick) welding in the 6G positions
- Assemble components such as buckets, bowls and blades dimensionally correct as per OEM drawings
- Use correct tooling to repair broken and bent components
- Effective self-management and performance ownership
Qualification, Experience and Competencies
- Matric & Qualified in relevant trade (Welder / Boilermaker)
- Minimum 2 years work experience after qualification (Post apprenticeship)
- Medically fit for the position (Mines medical screening and surveillance)
- Driver’s licence – Preferable Code C1 or higher
- Must have own tools and transport
- Must be a team player
- Must have good customer relations and live the eight values
- Must be willing to work shifts and standby
- Adhere to mine & company alcohol and drug zero tolerance policies
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Key Output
- Ensure improved product health for all products in area of responsibility
- Provide support for new product introduction
- Present product issues to management
- Compile informative product issue reports and address to Service Engineering and management
- Provide expert technical support for Warranty resolution and 1 hour training sessions
- Ensure effective self-management and performance ownership
- Ensure resolution of product issues according to Service Letter guidelines
Qualification, Experience and Competencies
- Grade 12
- Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 5 years post-apprentice/learner ship experience]
- Demonstrated practical and theoretical training skill
- Sound interpersonal relationship skills
- Computer Literate (MS Office & SIS ET)
- Trouble shooting, problem solving and failure analysis skills
- Knowledge of components
- Applicable product knowledge
- Familiar with the use of Service Technician Workbench
- Business communication and presentation skills.
- Planning and prioritizing of jobs, Computer Literate (MS Office & appropriate SAP proficiency SIS STW).
Method of Application
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