Current Opportunities at Discovery Limited

Key Purpose of the role

• The position is responsible for the day-to-day administration and, within the Retirement Funds business unit. This is a core administration function, and the incumbent would be required to holistically administrate a portfolio of different Retirement Fund disciplines, for example monthly contribution reconciliation and investment, Section 13A non-compliance letters and calculations, Default Reg requirements, T-day and new member processes. The incumbent must ensure that processes and procedures are implemented, maintained, and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively, and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools, and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire, and motivate others. The incumbent will continually review existing processes and procedures to ensure the delivery of committed services to the Umbrella Funds Clients.

Areas of responsibility may include but not limited to

• Processing of all daily and monthly transactional activity within agree service levels.
• Performing QA function for document verification where necessary.
• Ensure that day to day administration is accurate, compliant, and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Prepare management and client report for submission to superiors.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
•  Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Expresses opinions, information, and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• Matric - essential
• 5 years Employee Benefits , Retirement Funds, Umbrella Fund experience – Essential
• NQF level 6 or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
• MS Office – Advanced Excel Skills, Retirement Fund and Umbrella Fund operations, Accounting, Investments,

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Key Purpose

• Identify and sell the appropriate Value Added and Ancillary Products (VAPS) from Discovery Insure to its customers.

Areas of responsibility may include but are not limited to

• Selling and upselling short-term insurance Value-added and Ancillary products for Discovery Insure
• Meeting sales targets and exceeding targets
• Capturing and activating VAPS sales accurately and timeously
• Maintaining accurate details and statistics of all sales

Personal attributes and skills

• Takes initiatives and work under own direction
• Strong negotiating and selling skills
• Not buckling under pressure and be very target driven.
• Adapts to the team and works well in a team environment
• Easily establishes good relationships with people
• Writes and speaks fluently, clearly, correctly and convincingly
• Expresses opinions, information and key points of argument clearly and avoids unnecessary use of jargon or complicated language
• Develop job, product knowledge and expertise through continuous professional development
• Produce a range of solutions to problems
• Manages time effectively and works strategically to realize individual and organisational goals
• Focus on customer needs and satisfaction
• Follow policies and procedures
• Work productively in a pressurized environment

Education and Experience

Education:

• Matric (Essential)
• FAIS Credits - full qualification (Essential)
• RE 5 qualification (Essential)
• Class of business certificate (Essential and/or advantageous)
• Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
• Degree (Advantageous)

Minimum Experience:              

• 1- 2 year’s call centre sales experience in short term insurance Value-added and Ancillary products (Essential)

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Key Purpose

The successful candidate will be responsible for:

• Sourcing data, calculating tax liability, completing and submitting tax and regulatory returns;
• The payment of tax liability and reconciliation to general ledger;
• Providing support and analysis on tax and regulation related queries;
• Assisting with the preparation of working papers, supporting documentation and financial statements for the external audit of the Discovery Retail Retirement Funds.

Objectives of this role

• To support in maintaining compliance with the tax and regulatory obligations of Discovery.

Responsibilities

• Monthly preparation of tax schedules and returns (PAYE, VAT, DWT)
• Monthly and bi-annual tax reconciliations
• Quarterly monitoring and reporting on Reg. 28
• Asset reporting including asset allocations and exchange control reporting
• Calculation and reporting on capital adequacy requirements
• Completing and submitting industry statistics and other returns
• Statutory reporting on Retail Retirement Funds

Education and Experience

• BCom or equivalent tertiary qualification
• Experience in the Financial Services and Retirement Funds industry with specific exposure to dealing with regulatory and tax administration
• Knowledge of Pay-As-You-Earn, Value Added Tax and Dividends Withholding Tax principles
• Advanced Computer Literacy (MS Excel and Compass)

Required skills and qualifications

• Integrity, honesty and reliability
• Highly motivated self-starter who takes initiative
• Ability to plan and control workflow to effectively manage the team’s deadlines
• Ability to communicate effectively both verbally and in writing
• Strong administrative, tax and accounting knowledge
• Ability to apply knowledge in a practical setting
• Strong numerical and verbal reasoning skills

Preferred skills and qualifications

• BCom or equivalent tertiary qualification (Finance, Tax and Accounting modules would be advantageous)
• Knowledge of the Discovery products and experience of working within the operations of Discovery Invest.

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Job Description 

• The Virtual Sales Consultants are expected to be highly motivated and professional ambassadors for  Discovery Connect, supporting clients after their initial product take-up via the Discovery Connect  channel. Successful consultants are those that build trust-based relationships, offer world-class service  and reliability, always doing what is best for our clients. 
• Consultants are expected to generate sales opportunities via targeted existing Discovery Connect  clients (>100,000 high value target clients) through on-going servicing and upsell campaigns across the 
• Discovery product range. Consultants must carry themselves off professionally, conducting virtual  (Zoom-based) client appointments and completing holistic FNAs and sales across the product range. 
• Consultants will be expected to manage their own diary, client appointments and sales pipelines; proactively seeking sales opportunities and offering solutions tailored to a clients’ needs

Key Outputs 
The successful individual will be required to perform on, but not limited to the following key outputs: 

• Achieve sales targets through participation in proactive sales and marketing initiatives / campaigns 
• Maintain a professional approach to selling and manage the high networth clients efficiently 
• Communicate to members via telephone, email and video-calls
• Conduct Financial Needs Analysis 
• Comply with the compliance requirements 
• Achieve quality targets 
• Adherance to service level agreements 
• Build relationships with internal departments to ensure superior service offering to clients 
• Keep up-to-date with competitor product and service offerings and industry developments 
• Deal with client queries and provide information on a range of sales and service issues 

Personal attributes and skills 
The successful individual will be required to demonstrate the following competencies: 

• Self motivated 
• Goal orientated 
• Team Player 
• Ability to perform under pressure 
• Adaptable to change 
• Persuasive and resilient 
• Self managed with sound time management 
• Attention to detail 
• Ability to learn quickly and apply knowledge 
• Speak fluently (accent neutral) English/Afrikaans 

Qualification & Experience 

• Matric 
• At least 2 years sales experience 
• Minimum 1 year Discovery Life product knowledge 
• Minimum 1 year Discovery Insure product knowledge 
• Minimum 1 year Discovery Health product knowledge 
• Minimum 1 year Discovery Bank product knowledge 
• Minimum 1 year Discovery Invest product knowledge 
• PC literacy, email, word, excel (proficiency in MS Office) 
• Tertiary qualification an advantage 
• Essential NQF5 and RE5 qualification 
• COB Qualification 

Beneficial: 

• Tertiary qualification, particularly a business degree (or progress towards one) 
• Sound investment, life and other insurance knowledge 
• Broker consulting experience in the financial services industry 
• An understanding of financial planning

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Key Purpose

• This role falls within the Discovery Group Forensics department and reports to the General and Divisional Manager. The successful candidate will be required to investigate all issues pertaining to healthcare fraud

Areas of responsibility may include but not limited to:

• Investigating allegations of healthcare fraud against Discovery
• Doing administrative tasks
• Following up on leads regarding allegations of healthcare fraud
• Conducting investigations into all aspects pertaining to healthcare fraud
• Instituting measures to prevent fraud
• Confronting perpetrator/s and taking necessary action where applicable
• Analyzing data to identify possible fraudulent trends i.e. coding, drugs analysis etc.
• Collecting, evaluating and handling of evidence
• Ability to identify fraudulent/suspicious claims profiles

Personal attributes and skills – Discovery Person

• Plans activities and projects well in advance and takes account of possible changing circumstances
• Easily establishes good relationships with customers and staff
• Ability to communicate clearly and concisely
• Focuses on customer needs and satisfaction
• Probes for further information or greater understanding of a problem
• Assertive
• Takes initiative and works under own direction
• Keeps emotions under control during difficult situations
• Diplomatic
• Knowledge of Medical Aid industry
• Good understanding of healthcare legislation

Education and Experience

Minimum:

• 2 years’ experience in the healthcare environment
• Clinical qualification
• Good understanding of claims and NHRPL coding
• Understanding of healthcare investigations

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Key Purpose

• The successful candidate will be responsible for completing audits inside Discovery and providing feedback on the outcome. The successful candidate must be driven, possess a sense of urgency and work flexibility.

Areas of responsibility may include but not limited to

• Awareness of the IIA International Professional Practices Framework (IPPF), Code of Ethics and Standards
• Perform audit in line with Audit Methodology and Audit Software requirements.
• Assist Senior Internal Auditor in preparation of engagement letter.
• Document systems descriptions and/or walkthroughs for the scope areas identified within the engagement letter.
• Obtain approval from business for documented system descriptions and/or walkthroughs.
• To review the system established to ensure compliance with those policies, plans, procedures, laws, regulations and contracts which could have a significant impact on operations and reports.
• Completion of the Audit Checklists and overall maintenance of the Pentana Audit File (in line with Audit Methodology).
• Document risks and controls for the scope areas identified within the engagement letter.
• Obtain approval from business for documented risks and controls.
• Prepare test procedures for adequate controls.
• Perform fieldwork testing.
• Draft working papers in line with GIA methodology
• Provide feedback to Senior Auditor / Audit Management regarding progress on activities.
• Advise Senior Auditor / Audit Management immediately of any problems experienced on audit sections.
• Escalate cases where feedback is not received.
• Produce finalised working papers and evidence for all components of work, as per standards set in the Audit Methodology
• Confirm errors / control weaknesses identified with business prior to drafting observations.
• Draft observations for confirmed errors / weakness and rate observations
• Format first draft of report prior to review by the Senior Internal Auditor / Audit Management
• Assist Senior Internal Auditor in ensuring that the management comments and agreed actions provided are appropriate.
• Update Audit Software with all required information and sign off working papers.
• Clear Audit Management / Senior Internal Auditor review / coaching notes (sign off)
• Completion of mini appraisals for each audit performed within 2 weeks of final audit report being issued.
• Timely capturing of billable time, proactively managing output and productivity of 90%
• Share business related knowledge with team.
• Implement training and learnings within audit work, to ensure continued enhancement and quality.

Education and Experience

• National Diploma Internal Audit / B Degree or equivalent qualification (with Accountancy and / or Auditing as majors
• Studying towards or in possession of the relevant B Comm Degree
• Studying towards CIA, CCSA, CFSA
• Preferable experience in the Financial Services Industry
• 2-3 years experience in Internal Audit

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Job Purpose

The Group Tax Department is responsible for the Tax Strategy of Discovery. This encompasses the following functions:

• Responsible for tax planning, compliance, reporting throughout the group
• Provides technical advice to business to ensure compliance with existing and new legislation
• Responsible for tax calculations, tax return submissions, tax accounting and reporting
• Engaging with and managing relationships with South African Revenue Services (SARS)

Key Outputs may include but are not limited to:

The jobholder’s responsibilities will be to support the deliverables of the team, which include:  

• Preparation/review of various tax reporting requirements for the International Tax Function.
• Assist in the preparation of the various transfer pricing documents e.g. Master File, local file, CBC reporting as required across the group
• Assist in the preparation/review of various section 9D CFC controlled foreign company calculations
• Maintain excellent relationships with the international subsidiaries in order to understand the impact of taxes in their jurisdictions and enable appropriate reporting thereof
• Assist in researching and advising business of tax implications for cross border transactions including implications of double tax treaties and consideration of transfer pricing principles.
• Assist in the preparation of Pillar 2 computations and reporting
• Keep up to date with relevant Income Tax Act and Tax Administration Act and OECD guidelines
• Provide training on technical corporate or international tax matters to business units as required.
• Corporate Tax- preparation of the income tax computations to assist with interim and year end reporting requirements of the Group
• Liasing directly with auditors (internal and external) reviewing the relevant subsidiary tax computations and ensuring the correct tax treatment is applied to mitigate any income tax compliance risks.
• Liase directly with external legal advisors on technical matters as appropriate.

Work Experience

• 3-5 years experience in a tax department within a large corporate, (financial services is preferable) dealing primarily with local corporate income tax and international tax related matters

Education / Qualifications

• Qualified CA(SA)
• Advanced postgraduate qualifications in tax (preferable)

Technical Skills /Knowledge

• Excellent Excel knowledge
• Detailed knowledge, understanding and application of South African tax legislation, particularly international tax related concepts.
• Knowledge and understanding of IFRS