Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Oct 29, 2024
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
    Read more about this company

     

    Financial Manager I

    Job Description

    • We are looking for a junior qualified CA (completed articles), 
    • 1-2 years' experience post articles, with a strong analytical mindset, to provide support to the business unit by applying financial principles, processing journals, forecasting, monitoring, analyzing and interpreting financial data
    • To partner with the business in the provision of financial advice and support to increase operational quality, through the execution of financial services as per agreed standard operating procedures.
    • Establish, align and manage target and budget goals whilst ensuring effective control of costs to increase cost efficiency.
    • Develop a service culture which build rewarding relationships, proposes innovations and allows others to provide exceptional client service.
    • Establish and manage a high level of organisational cooperation in order to ensure a professional service delivery
    • Identify and recommend improvements to accounting and reporting processes.
    • Execute relevant internal controls to ensure the integrity of operations, financial and accounting practices. Identify risk factors that could adversely affect the business and adhere to procedures that mitigate identified risks or exposure to risk and disclose risk information to relevant internal and external stakeholders.
    • Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
    • Apply relevant principles to accurately record, adjust and reconcile financial transactions and events. Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
    • Conduct associated intervention activities in line with applicable laws, policies and procedures stipulated in Business.
    • Participate in special projects and ensure project delivery through providing effective finance advice and support.
    • Prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
    • Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
    • Keep abreast of learning opportunities and changing trends in your business environment.

    Qualifications

    • Qualified CA
    • BCom Accounting

    Additional Information

    • Completed Articles

    go to method of application »

    Branch External Sales and Service Advisor OBR

    Job Description

    • To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
    • Execute own work in accordance with the organisational values and code of ethics.
    • Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
    • Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
    • Work with enhanced processes and procedures to maintain operational efficiencies.
    • Deliver work in an accurate manner to ensure consistent results.
    • Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
    • Adhere to quality standards, turnaround times and Company policies and procedures.
    • Complete relevant administration, reporting and updating of information accurately and on time.
    • Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
    • Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
    • Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
    • Maximize sales by selling packaged financial solutions to clients.
    • Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
    • Maximise cross-selling opportunities.
    • Drive adoption of digital and other self-service options across client base.
    • Contribute to teamwork and inclusivity within own team.
    • Contribute to cost efficiencies through responsible utilisation of work related resources.
    • Achieve expected financial targets and uphold associated service levels.
    • Build and maintain stakeholder relationships.
    • Deliver customer service through adherence to quality service standards.

    go to method of application »

    Campaign Analyst

    Job Description
    Hello Future Campaign Analyst

    • Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
    • As part of our team in FNB Credit Card you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
    • To build and execute campaigns and analyse the quality of customer campaigns.
    • To ensure appropriate execution and adherence to quality standards and business requirements.

    Are you someone who can:

    • Identify process improvements i.e., cost savings or efficiency improvements.
    • Cultivate and manage objective working relationships with a variety of stakeholders i.e., technical, business, project managers and testing analysts in the recommendation of business solutions.
    • Maintain expert knowledge on relevant legislative amendments, industry best practices and provide proactive advice and solutions to relevant stakeholders.
    • Manage stakeholder activities including loading of campaigns, issuing of MIS and all related and relevant quality assurance duties.
    • Drive improvement of campaign performance and successes with regard to target market, quality of data, relevance of offer, customer experience, and customer requirements.
    • Track and report on client campaigns and initiatives.
    • Facilitate quality delivery across the various teams by monitoring business requirements.
    • Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
    • Ensure implementation of relevant policies, governance and practice standards across the business
    • Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
    • Ensure compliance is adopted in terms of systems and procedures as laid out by the organisation.
    • Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
    • Improve business decisions by providing accurate and reliable business intelligence i.e., information, together with analysing trends and data.
    • Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
    • Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
    • Maintain up to date knowledge of local and global trends.
    • Provide thought leadership and expertise.

    You will be an ideal candidate if you:

    • Minium Qualification: Relevant B Degree
    • 3 to 5 years' experience in a similar environment,
    • Experience in marketing, running campaigns and understanding of marketing metric and tracking advantageous

    You will have access to: 

    • Opportunities to network and collaborate
    • A challenging working environment
    • Opportunities to innovate

    We can be a match if you are: 

    • Adaptable and curious
    • Analyse complex data sets
    • Thrive in a collaborative environment
    • the person must be resilient and level headed in a challenging environment

    go to method of application »

    IT Incident and Problem Specialist

    Job Description

    • To ensure incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible levels of service quality, confidentiality, integrity and availability are maintained
    • Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
    • Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
    • Compile reports that track progress and guide business to make informed decisions
    • Partner with Service Delivery and Application Support teams to collaborate on continuous improvement efforts and drive stability on production environment
    • Responsible for decisions related to prioritisation and escalation of major production incidents, technical and business communication on outages and continuous improvement scoping and prioritisation
    • Design, maintain and review the efficiency and effectiveness of the incidents and problem management processes
    • Ensure that the ITIL process’s regarding Incident management are adhered to.
    • Track alerting w.r.t incident identification and ensure BU’s implement alerting where needed if it was not in place for the incident identification
    • Work with Change management w.r.t changes being implemented that will close off an incident or problem to ensure the loop is closed and incidents or problems linked to the change are closed accordingly
    • Ensure the incident management process is well documented and understood by all BU’s within CBP as well as communicated to Bu’s that are dependent on our services
    • Provide monthly reports w.r.t Sev1 and Sev2 incidents experienced within CBP
    • Ensure Incident reports are being created and distributed for critical outages
    • Ensure that Jira’s for corrective actions are being captured and followed up on

    Qualification and Experience

    • Preferred Qualification - Relevant Degree in any IT related field
    • Experience - 3 to 5 years experience in a similar environment  
       

    go to method of application »

    Customer Experience Advisor

    Job Description

    • To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
    • Contribute to cost efficiencies through responsible utilisation of work related resources
    • Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
    • Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
    • Contribute to teamwork and inclusivity within own team
    • Identify and utilise opportunities to assess and improve own performance
    • Ensure operational excellence through the delivery of work processes according to defined quality standards
    • Optimise work through the application of learning experiences
    • Build and maintain stakeholder relationships
    • Deliver customer service through adherence to quality service standards
       

    go to method of application »

    Process Automation Specialist

    Job Description

    • To provide expertise, advise and deliver process and data design specifications by engaging with the required stakeholders to develop sustainable, innovative, flexible and efficient process and data modelling solutions for enhanced business service delivery
    • Below are roles and responsibilities,
    • Identifying and designing business processes for automation
    • Collaborating with team members to define business requirements for automated solutions. 
    • Setting up, testing and monitoring automated workflows to ensure that business processes function at optimum efficiency without risk of error.
    • Designing, developing, and implementing automation solutions using RPA tools such as BluePrism, UI Automation, UiPath and Python. 
    • Identifying, troubleshooting, and resolving defects in automated processes. 
    • Ensure the output data is accurate.
    • Ensure system documentation is in place. 
    • Build dashboard reports on power Bi or reporting services for visibility.
    • Experience with Databases and T-SQL, Power BI/ Reporting services, SQL Server
    • BSc in IT/Informatics or relevant qualification

    go to method of application »

    Private Advisor

    Job Description

    • Hello future Private Advisor –
    • Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
    • Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    Are you someone who can:

    • Deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation.
    • Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
    • Understand and market all financial services solutions within the relevant business offering.
    • Assist with profit growth for the business through ensuring effective management of the leads pipeline.
    • Produce consistently high-quality outputs within agreed deadlines.

    You will be an ideal candidate if you:

    • Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
    • RE5 Regulatory Compliance Certificates with relevant COB (Class of Business) Meet all requirements on SUB-CATS.
    • Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.

    You will have access to:

    • Opportunities to network and collaborate.
    • Earn basic guaranteed rewards with uncapped earning potential.
    • Opportunities to innovate.

    We can be a match if you are:

    • Able to build sound relationships based on trust and openness.
    • Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
    • Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.
       

    go to method of application »

    Chief Revenue Officer

    Job Description
    Hello Future Chief Revenue Officer

    • FNB Connect and Service Provider is looking for a dynamic and highly skilled Chief Revenue Officer to join their team. The successful applicant will be required to align and optimize the entire customer experience with the aim of increasing revenue by holding a long-term perspective, understand, and embrace the differences between sales and marketing, and streamline how these departments work together.
    • They will also be responding for driving and enabling the cohesion between departments by placing the right tools, metrics, and strategies in place that will have a significant impact on revenue growth and will also be responsible for all activities that generate revenue by integrating and aligning marketing, sales, customer support, pricing, and revenue management.

    Are you someone who can: 

    • Define and develop integrated sales strategies for different customer segments.
    • Develop and communicate growth strategies with C-level executives and the board of directors and drive strategic relationships with relevant peers to enable optimization of the business value chain.
    • Drive shareholder value through profitable and integrated frameworks, guidelines and optimization plans.
    • Ensure business strategy of area of accountability is adequately budgeted for to drive the financial performance of the business.
    • Have a deep understanding of revenue funnels, data and trends and using the data to draw insights and find innovative opportunities for growth and drive revenue targets and market share growth by identifying new markets, customer segments, products and services by using insights and knowledge gained from high level reports to influence direction of the business to ensure organization performance against long-term strategy and make necessary adjustments.
    • Set up and optimize the processes that contribute to revenue growth in all revenue generating team which include Marketing, Sales, Product, Pricing and Customer Success.
    • Integrate sales and marketing as well as any other process that maximizes the returns on marketing investment.
    • Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships.
    • Ensure that the customer is at the center of the business philosophy, operations and ideas.
    • Maintain communication and relationships across organizational functions in order to work with different departments and manage the revenue generation through those departments.
    • Manage all revenue channel development and introduce new sales channels.
    • Forecast revenue generation and the strategies required and planning accordingly.
    • Develop, execute, and lead go-to-market sales and marketing strategies and work with large strategic enterprise accounts - high-tech, financial services, healthcare, insurers.
    • Close large account deals in the above sectors initially with a view to growing the sales team and implementing sales playbook.
    • Recruit and scale the sales team; as well as setting revenue targets for those in your team and creating a culture of innovation.
    • Manage your team’s sales pipeline, ensuring the revenue generation model is leading to sustainable growth.
    • Develop a people development plan for area of accountability to support Business and Group strategies.
    • Lead implementation of performance management plan that optimizes delivery and builds a culture of recognition and fairness across the business area.
    • Align own development to industry trends and development and influence development strategies of the business.
    • Encourage, establish and maintain strategic relationships across multiple functional areas to enable collaboration and knowledge sharing across function.
    • Demonstrate leadership by providing strategic direction, fostering high ethical standards in meeting Organizational vision and goals, and design and implement strategies that maximize employee potential.

    You will be an ideal candidate if you have: 

    • Relevant Undergraduate or Postgraduate Degree
    • 6 – 8 of experience in the Telecommunications and/or Banking sector.
    • Great Communication and influential skills

    You will have access to: 

    • Opportunities to network and collaborate
    • Challenging work environment
    • Opportunities to innovate

    We can be a match if you are:  

    • Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
    • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
    • Adaptable, curious and willing to learn.
    • Passionate in providing insights.
    • Thrive in a collaborative environment.
       

    go to method of application »

    FNB Community Advisor

    Job Description

    • To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
    • Achieve net profit growth for business
    • Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
    • Manage the migration of accounts from transactional to Self Service
    • Manage the growth of active customer Account Base to increase client base
    • Maximise cross sell opportunities and strengthen client relationships
    • Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
    • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
    • Comply with governance in terms of legislative and audit requirements
    • Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
    • Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
    • Compliance with procedures and processes contained in the Golden Rules.
    • Provide accurate and reliable sales and service statistics.
    • Manage own development to increase own competencies

    go to method of application »

    Project Manager

    Job Description

    • To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints
    • Manage the project resources (including people, procurement, systems, time and budget) from the initiation of an identified project to the end of the defined project lifecycle or process in order to deliver on project goals and objectives
    • Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
    • Maintain and build relationships for purposes of expectation management and project reporting
    • Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
    • Lead indirect teams by providing a meaningful context, setting performance standards and educating on process
    • Manage the quality of delivery in line with predefined quality standards, procedures, SLA’s and project plans to ensure customer goal achievement
    • Implement and use governance and compliance procedures and processes effectively to identify and manage risks
    • Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives
    • Assist with the creation of change management plans and implement these to maximise the adoption and/or usage and minimise resistance
    • Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements
       

    Method of Application

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at FNB South Africa Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail